Jobs at Ge Healthcare in Australia

Responsibilities

• Contribute to achieving Operating Plan targets for service revenue, profit margin, and equipment sales.
• Ensure pricing compliance to maximise profitability and maintain commercial discipline.
• Accurately forecast orders and sales through effective opportunity management in GE HealthCare’s CRM tools.
• Support tender submissions by preparing service offering content and pricing in collaboration with commercial and legal teams.
• Develop strategic business plans for assigned accounts and territory, including opportunity development, competitive positioning, and performance targets.
• Build and maintain strong customer relationships, collaborating with equipment sales teams to strengthen account engagement.
• Monitor and communicate market trends and competitor activity, and lead the development of counter-strategies.
• Own and resolve service contract-related customer queries in coordination with internal teams.
• Prepare for customer meetings and performance reviews, including data reporting and presentations.
• Stay current with product, customer, and market knowledge through ongoing training.
• Collaborate with product teams to ensure customer satisfaction and commercial success.
• Understand customer challenges and develop innovative, tailored service solutions.
• Manage the service contract opportunity funnel to maximise win rates.
• Lead the contractual process, including negotiation and coordination with legal and commercial stakeholders to minimise risk.
• Identify and develop new opportunities, working with sales leaders to grow the upgrade pipeline.
• Maintain accurate opportunity records and ensure order and configuration quality at entry.
• Estimate delivery timelines based on production schedules to meet customer expectations and enhance satisfaction.

Quality Specific Goals

• Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE HealthCare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE HealthCare Environment, Health & Safety Policies) and operate within them to ensure that no company policy or US / Int’l Law is broken
• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Qualifications/ Requirements

• Tertiary qualifications in business, marketing, product management or related field of study, with a minimum of 5 years’ experience in marketing, commercial or product management roles
• Strong business acumen and domain expertise in GE HealthCare products and market dynamics in ANZ
• Ability to develop and execute priorities aligned with strategy
• Strong presentation skills and understanding of selling skills and CRM utilisation to drive revenue
• Excellent analytical, interpersonal, influencing skills with the ability to communicate with employees and customers at all levels
• Experience in operating in a cross-functional matrix team, both at a local and regional level
• Experience as a change agent and process-oriented individual

Desired Characteristics

• Exceptional communication and interpersonal skills.
• Ability to navigate and influence within a complex organizational structure.
• Proactive and innovative approach to problem-solving.
• Prior experience working for a large company in a matrix environment
• Demonstrated ability to energize, develop, and build rapport at all levels within an organisation

Essential Responsibilities

• Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.
• 2+ years previous experience working with Cyclotron and/or Medical Diagnostic Imaging products, or relevant equivalent industry experience
• Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.
• Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.
• Ensure timely completion of Field Modification Instructions (FMI’s).
• Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).
• The Field Service Engineer retains ownership of the problem until it is resolved.
• The Field Service Engineer must keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress.
• Keep management and commercial account managers fully aware of all developments in the installed base.
• Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site.
• Report regularly to management in accordance with reporting guidelines/procedures.
• Complete other assignments and projects as directed.
• Follow the alert procedure for system down.
• Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.
• Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance.
• Accurately complete and lodge all service documentation in a timely manner within company guidelines.
• Ensure all company property (tools, test equipment, motor vehicle) is kept in optimum condition and test tools calibrated according to the schedule requirements.
• Ensure that parts usage/ordering is optimized from both the companies and the customer’s perspective.

Quality Specific Goals:

• Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Ensure timely job dispatch closure and send customer reports as required by company guidelines.
• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications & Requirements

• Technical capability and willingness to work on GE HealthCare medical imaging/medical diagnostic products.
• Knowledge and prior experience working on cyclotron is highly desirable
• Knowledge and experience working in CT, PET, Nuclear Medicine or Xray would be desirable
• Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade
• Relevant licenses as required by Federal or State Legislation (eg: Electrical/Radiation Licenses), Work Cards (eg: White Card) andAustralian Drivers licence (Class C minimum)
• The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.

Vaccine for Preventable Diseases

• Depending on location, some states have mandated or are intending to mandate that contractors who enter healthcare sites must be able to provide evidence of vaccination for vaccine preventable diseases (VPDs) prior to working at their premises.
• GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.
• To ensure your risk is minimised, you may be required to provide evidence of immunity /vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination post-employment, in the event that further sites mandate this requirement.
• You may be required to provide evidence for current COVID-19 vaccination status and other VPD's as required

Desired Characteristics

• Experience working with electronic systems in the medical industry
• Ability to work in a hospital/clinical environment
• Ability to learn new technologies quickly and a willingness and commitment to continuous learning/improvement and extension of skills across all modalities.
• Previous experience interpreting schematic diagrams and following technical reference manuals to perform effective repair and planned maintenance of electronic and electro-mechanical equipment.
• Strong commitment and experience working within strict workplace safety standards and guidelines.
• Solid fault-finding and problem-solving techniques.
• Demonstrated ability/experience working on various computer networking systems.
• Ability to plan and organize work requirements effectively using proven personal time management, planning, reasoning and prioritizing skills.
• Strong and demonstrable interpersonal skills / customer relationship management abilities.
• Strong ability to communicate often complex technical issues to the customer in an “easy to understand" manner.
• Demonstrated ability to work effectively in a team environment and experience working with both internal and external customers to achieve solution focused service outcomes.
• High work standards, quality, strong work ethic.
• Ability to travel is essential for business or training purposes.
• Occasional (but infrequent) travel interstate and/or overseas may be required
• Working overtime as required

• Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.

• Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.

• Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.

• Ensure timely completion of Field Modification Instructions (FMI’s).

• Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).

• The Field Service Engineer retains ownership of the problem until it is resolved.

• The Field Service Engineer must keep the customer, SFE, and service delivery manager (SDM) informed on progress.

• Keep management and commercial account managers fully aware of all developments in the installed base.

• Manage time appropriately based on job urgency, part availability, and customer expectations.

• Continuous learning mindset with the goal of proficiency in multiple modalities.

About You

You want to know the why, and do this without judgement and keeping an open mind. We will expect you to embody our Leadership Behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.You will be mentored and supported as you navigate your new role in GE Healthcare, however it is critical that you are a “self-starter” and can take initiative. Sometimes you just have to figure things out and not be afraid to ask questions until you get to the right person or answer! Building trust early will be essential and you will do this with your self-discipline around following up, executing on tasks, and doing what you say you will do.

• Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade

• Experience working on Ultrasound and LCS Medical Equipment is preferred

• The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.

• Excellent verbal and written communication skills in local language as well as good command of English

• Ability to synthesize complex issues and communicate in simple messages

• Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers)

• Excellent organizational and time management skills

• The ability to travel across the Pacific Islands and NZ if required

• Compliance with vaccination mandates is mandatory

• A valid drivers license is a must

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

Essential Responsibilities

1. Accredited Sonographer with required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting
2. Demonstrated current basic clinical scanning proficiencies on current products/platforms
3. At least one of the following core experiences: Minimum of 3 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas or at
least 2 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios
4. Proficiency in computer skills in Microsoft Office Suite products
5. Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows
6. To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record
7. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
8. Complete all planned Quality & Compliance training within the defined deadlines.

Desired Characteristics

1. Bachelor's degree in Ultrasound
2. Strong leadership skills (respected by peers and leadership for contributions to the business)
3. Strong presentation skills (public speaking)
4. Demonstrated ability to understand and present complex material in understandable terms
5. Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
6. Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
7. Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
8. Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
9. Team oriented with a customer satisfaction mindset
10. Ability to multi-task effectively and manage multiple priorities at one time
11. Willingness to be flexible/adapt to changing work environments
12. Clinical experience in large hospital/university setting preferred

Key responsibilities/essential functions include:

• Program Leadership: Own the end-to-end delivery of client engagements, managing scope, timelines, budgets, and outcomes across multiple solution areas.
• Client Engagement: Act as the day-to-day liaison with clients and delivery team, ensuring satisfaction, alignment, and delivery of contracted value.
• Strategic Execution: Support the development and execution of the program vision, applying critical thinking and structured problem-solving to deliver high-value solutions.
• Team Development: Lead, coach, and mentor cross-functional teams, fostering professional growth and ensuring high performance.
• Risk & Issue Management: Identify and mitigate risks, blockers, and pain points to maintain project momentum and quality.
• Change Management: Guide clients through complex transformation initiatives, ensuring adoption and measurable value realization.
• Communication & Reporting: Develop and deliver clear, concise, and impactful executive-level presentations and program updates.
• Business Development: Identify upsell opportunities and support sales efforts through subject matter expertise, client engagement, and thought leadership.

Required Qualifications:

• Bachelor’s degree
• 3+ years in consulting, advisory services, or performance improvement in a hospital or acute care setting
• 2+ years of experience in healthcare technology delivery or advisory projects
• Strong leadership and team management experience
• Proven ability to create impactful executive-level communications and presentations
• Proficiency in Microsoft Excel and PowerPoint
• Ability to travel up to 70%
• Fluency in English, including technical and healthcare terminology

Desired Qualifications:

• Master’s degree (MBA, MHA, MHS)
• Experience with data mining and analytics
• Proficiency in LEAN, Six Sigma, or Change Management methodologies
• Strong interpersonal, communication, and coaching skills
• Demonstrated business acumen and decision-making under pressure
• Proficiency in a second language (especially within the APAC region)

• Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
• Facilitate team communication and the sharing of best practices
• Provide clinical, technical and professional guidance as necessary to improve the customer experience
• Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives
• Responsibilities also include ongoing post-sale customer support​

Required Qualifications

• Accredited Sonographer with active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting
• Demonstrated clinical scanning proficiencies on current products/platforms
• At least one of the following core experiences:
  • Minimum of 5 years clinical/ technical experience following certification with demonstrated clinical/technical skills or;
  • at least 3 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios
• Proficiency in computer skills in Microsoft Office Suite products
• Willingness to travel within your specified geographic region as well as to nationwide sales meetings and tradeshows
• Ability to communicate effectively

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
  Identify and report any quality or compliance concerns and take immediate corrective action as required

Desired Characteristics

• Strong presentation skills (public speaking and lecture experience desired)
• Demonstrated ability to understand and present complex material in understandable terms
• Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
• Solid problem-solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
• Proven professional business acumen
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
• Team oriented with a customer satisfaction mindset
• Willingness to be flexible/adapt to changing work environments
• Thrive in a fast-paced, dynamic business environment.
• Possess strong interpersonal and customer and management skills, has ability to work in high pressure environments, and places personal and business integrity at forefront

Essential Responsibilities (include but not limited to):

• Order Processing – Ensure customer orders are entered accurately and in accordance with customer requirements into the Oracle and Order Management system.
• Quote Management – Create customer quotes, track their progress, and follow up to ensure timely closure.
• Customer Communication – Answer customer questions from across New Zealand and Australia via phone and email.
• Cross-functional Collaboration – Build strong working partnerships with Sales, Supply Chain, and Warehousing/Transportation teams.
• Returns & Credits – Manage credits and returns efficiently and accurately.
• Quality Compliance – Work in compliance with the documented quality system and report any anomalies.
• Proactive Engagement – Follow up with customers to keep them informed of ongoing activities.
• Professional Conduct – Act with professionalism, empathy, and integrity at all times.
• Adaptability – Be flexible and positive in an evolving environment.

Your Strengths Include:

• Proven experience in a similar commercial role.
• High proficiency in MS Office (speed and accuracy are key!).
• Excellent multitasking and communication skills.
• Ability to work under pressure and autonomously with minimal supervision.
• Dependable, reliable, responsible, and open to change.
• High integrity and dedication to customer satisfaction.

Highly Regarded Attributes:

• An empathetic approach to customer service.
• Previous experience with Oracle Order Management.
• Self-motivated with a proactive mindset.
• Strong rapport-building skills across all levels of the organization.
• Experience in triaging critical customer issues.
• Calm and analytical problem-solving approach.
• A positive team player contributing to a strong team culture.