Field Service Technical Support jobs at Flex

Field Service TechnicalSupport (Virginia).

Reporting to theField Service TechnicalSupport (Virginia)

Responsibilities:

• Uses technical knowledge of products and associated development tools to assist customers on complex issues.
• Assists with the development of complex product roadmaps.
• Develops and maintains ongoing relationships with product and business development teams.
• Provides technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications.
• Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer.
• Identifies and communicates existing and potential design issues both internally and externally.
• Coordinates product integration efforts between component suppliers, Flex, and the customer.
• Develops and presents technical seminars for customers and sales personnel to promote employers' manufacturing capabilities, services, available technologies, manufacturing process and quality.
• Works with customer representatives to coordinate vendor qualification surveys.
• Provides best in class, complex, technical assistance by answering and closing all customer and program management technical questions related to manufacturing capabilities including design, fabrication, and assembly abilities.
• Defines initial project/product scope and prepares project plans to meet customers' expectations.
• Prepares detailed project plans by documenting customers' requirements and incorporating design and manufacturing capabilities to meet customers’ expectations.
• Prepares and maintains required documentation.
• May be required to sit at customer site.

Qualifications:

• Typically requires a bachelor’s degree in related field or equivalent experience.
• Typically requires 6 years of related experience.
• Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
• Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
• Impacts the near-term(quarterly/semi-annual)operational success of the function.
• Creates functional processes or technologies.
• Executes functional strategic plans and objectives at the site.
• Demonstrates experience in leading major initiatives and provides input to those initiatives.
• Exercises independent judgment using ambiguously defined procedures and policies; may propose/provide input to defining methods, standards, policies, and procedures.

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

The “” will be based in
Austin, TX

This role will be in charge of installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets.

Responsibilities:

• Performs the installation, repair, and preventative maintenance of personal computer and related systems.
• Configure cellular phones for end users to meet corporate specifications
• Assists in determining suitable software to meet user requirements.
• Manage required supplies for printers (not to include paper).
• Install software, patches, and updates on desktops, laptops.
• Keep accurate tracking of all assets supported by Deskside.
• Maintains PC assets in both a physical and logical manner and maintain its accurate tracking.
• Provide 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user’s computers.
• Assist NetworkAdministrator/Analystto troubleshoot end-users’ network-related issues.
• Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops.

Qualifications:

• An associate degree is preferred or equivalent experience and training.
• Typically requires a minimum of 5 years of related experience.
• Working knowledge of PC architecture.
• Advanced knowledge of Windows 10 and 11.
• Working knowledge of Active Directory, Mac OS, Android, and iOS.
• Advance knowledge of imaging processes used for deployment of PCs in standard environments.
• Considerable judgment and initiative are required in resolving problems and making recommendations.
• Microsoft Certified Systems Engineer a plus.
• May assist in developing goals/targets of site. Recommendations typically affect Site or BU level.

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Field Service Engineer (West Virginia remote)

Reporting to the

What a typical day looks like:

• Provide installation supervision, testing, commissioning, maintenance, and repair work for low voltage
• distribution gear, transformers, and related power distribution equipment in a professional way.
• Prepares technical reports/test sheets, monitoring of spare parts, tools/equipment, consumables, etc.
• Maintain and follow safety regulations for the company and the specific sites where working.
• Attend all appropriate site meetings.
• Interfaces with Project Management and Site personnel.
• Provide excellent customer service to clients, listening to and addressing their needs and/or escalating
• their needs through our organization for resolution.
• Communicate on a regular basis with Project Managers receiving and relaying information.
• Proactively works to eliminate waste and adds value to all processes.
• Adhere to all relevant health and safety regulations and perform work practices that are safe.
• Adhere to company policies and rules.
• Additional duties as required.

The experience we’re looking to add to our team,

• Education to the Associates level in electrical power distribution or related field and/or 5+ years of similar work experience in a related field. Military experience is preferred. Data Center or equivalent mission critical system experience preferred.
• Demonstrated experience working with electrical power distribution systems, power monitoring systems, AC/DC electrical power, and the use of communication protocols. Three to five years’ experience in the design of low voltage switchgear assemblies/systems and/or power distribution equipment is preferred.
• Knowledge and understanding of UL Standards, such as UL67 Panelboards, UL1008 Transfer Switch
• Equipment, UL10008S Static Transfer Switches, UL60950 Information Technology Equipment, UL 891
• Switchboards, UL 1558 Metal‐Enclosed Low‐Voltage Power Circuit Breaker Switchgear as applicable, as well as other pertinent standards.
• Ability to read and understand electrical schematics.
• Ability to use test equipment, to include multimeters, current meters, and related devices.

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

will be basedreporting to Director, Field Applications. In this role, you will be accountable for providing technical guidance and information to customers on a pre-sales and post-sales basis to enable delivery of design, fabrication, and assembly goals, per customers’ expectations.

What a typical day looks like:

• Provide best in class support by closing customer technical support questions related to manufacturing capabilities, including design, fabrication and assembly abilities.

• Review customer requirements, identify and communicate potential issues and provide best fit solutions matching Flex capability and customers’ specifications.

• Contribute to development of complex product roadmaps by providing field feedback to the design teams.

• Define initial project/product scope and prepare project plans to meet customers’ expectations.

• Develop and present technical seminars for customers and sales personnel to promote employer's manufacturing capabilities, services, available technologies, manufacturing process and quality.

• Prepare and maintain required documentation.

• 5+years of experience directly working with analogcircuitdesign/troubleshootingrequired

• Bilingual in English and Mandarin highly preferred

• Bachelor’s degreeinElectronics (or a closely related field) highly preferred, OR equivalent experience

• Technically competent in the analog/mixed signal design to be able to solve product and system level complex issues

• Technically competent in a lab set up to test, characterize, and emulate customer issues with FPM productsand complexcustomer boards

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

The “” will be based in
……., reporting to ……

This role will be In charge of installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets.

Responsibilities:

• Performs the installation, repair, and preventative maintenance of personal computer and related systems.
• Configure cellular phones for end users to meet corporate specifications
• Assists in determining suitable software to meet user requirements.
• Manage required supplies for printers (not to include paper).
• Install software, patches, and updates on desktops, laptops.
• Keep accurate tracking of all assets supported by Deskside.
• Maintains PC assets in both a physical and logical manner and maintain its accurate tracking.
• Provide 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user’s computers.
• Assist NetworkAdministrator/Analystto troubleshoot end-users’ network-related issues.
• Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops.

Qualifications:

• An associate degree is preferred or equivalent experience and training.
• Typically requires a minimum of 5 years of related experience.
• Working knowledge of PC architecture.
• Advanced knowledge of Windows 10 and 11.
• Working knowledge of Active Directory, Mac OS, Android, and iOS.
• Advance knowledge of imaging processes used for deployment of PCs in standard environments.
• Considerable judgment and initiative are required in resolving problems and making recommendations.
• Microsoft Certified Systems Engineer a plus.
• May assist in developing goals/targets of site. Recommendations typically affect Site or BU level.

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Technical Program Managerlocated inAustin, TX.

Reporting to thethewill be Partner with the Design & Engineering teams and commercial teams to drive the design, validation and implementation of innovative and cost-effective product solutions of varying scope in order to meet customer requirements from development of conceptual prototypes and architecture thru the NPI phase. Work closely with the Director of Program Management to define market and product requirements and provide voice of the market and customer to the design & engineering teams in I&NV.

What a typical day looks like:

• Drive the execution of product development, contributing technical expertise to product development, coordinating the development of new technologies with technical program engineers, and ensuring program timing and budgets are met

• Actively identify and assess new product opportunities and initiatives for customer designs and white label products. Work closely with design engineering to extract and develop core productfeatures-advantages-benefitsinformation to drive and support the product marketing strategy.

• Translate customer’s technical needs and requirements to the NPI and CFT teams

• Knowledge of multiple functional technologies/ processes, industries or functions and understanding of inter-dependencies of such processes at the site

• Establish and ensure effective achievement of functional strategic plans and objectives for the site and may have P&L responsibilities.

• Develops plans for structuring and implementing major initiatives

The experience we’re looking to add to our team,

• 4 years of experience in a similar position

• Bachelor’s degree

• Medical devices previous experience

Here are a few of our preferred experiences:

• PMP certification is desirable

• Lean Manufacturing tools

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Field Service Engineer (Oregon Area Remote)

Reporting to the

What a typical day looks like:

• Provide installation supervision, testing, commissioning, maintenance, and repair work for low voltage
• distribution gear, transformers, and related power distribution equipment in a professional way.
• Prepares technical reports/test sheets, monitoring of spare parts, tools/equipment, consumables, etc.
• Maintain and follow safety regulations for the company and the specific sites where working.
• Attend all appropriate site meetings.
• Interfaces with Project Management and Site personnel.
• Provide excellent customer service to clients, listening to and addressing their needs and/or escalating
• their needs through our organization for resolution.
• Communicate on a regular basis with Project Managers receiving and relaying information.
• Proactively works to eliminate waste and adds value to all processes.
• Adhere to all relevant health and safety regulations and perform work practices that are safe.
• Adhere to company policies and rules.
• Additional duties as required.

The experience we’re looking to add to our team,

• Education to the Associates level in electrical power distribution or related field and/or 5+ years of similar work experience in a related field. Military experience is preferred. Data Center or equivalent mission critical system experience preferred.
• Demonstrated experience working with electrical power distribution systems, power monitoring systems, AC/DC electrical power, and the use of communication protocols. Three to five years’ experience in the design of low voltage switchgear assemblies/systems and/or power distribution equipment is preferred.
• Knowledge and understanding of UL Standards, such as UL67 Panelboards, UL1008 Transfer Switch
• Equipment, UL10008S Static Transfer Switches, UL60950 Information Technology Equipment, UL 891
• Switchboards, UL 1558 Metal‐Enclosed Low‐Voltage Power Circuit Breaker Switchgear as applicable, as well as other pertinent standards.
• Ability to read and understand electrical schematics.
• Ability to use test equipment, to include multimeters, current meters, and related devices.

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement