Boston Scientific Technical Field Service Engineer 

South Korea, Yongin-si 

826236455

Purpose Statement

This is a customer-oriented role, responsible for technical support to capital equipment within Boston Scientific Korea. He/she is the subject matter expert in the products assigned to him/her and provide training and technical solution to service network. He/she performs onsite support as required &/or remote technical support from local office He/ She is required to work in accordance to compliance guidelines, corporate and departmental objectives.

Key Responsibilities

• Provide technical assistance to internal and external customers on Capital Equipment and third party capital equipment distributed
• Perform service activities such as the maintenance, modification, recalibration and repair of Capital Equipment and accessories in the field and in-house.
• Reporting all service activities on dedicated formularies.
• Responsible for customer satisfaction on Boston Scientific equipment and services.
• Participate in Value Improvement Initiatives to improve effectiveness & efficiency of service delivery
• Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments.

Basic Requirements

• Diploma/ Degree in biomedical, electronic, mechanical, electrical or related engineering field.
• Good communication skills, customer oriented, independent and self-motivated.
• 2-3 years or over working experience in field service of electronic & mechanical products. Experience with medical related devices, such as ultrasound, laser or electrophysiology-related equipment is an added advantage

Preferable Requirements

• Good verbal and written communication skills in English preferred
• Holder of certification related electronic & mechanical
• Basic computer knowledge with MS Office
• Familiarity with technical diagram and use of inspection, measurement & test tools (IM&T)