Customer Service Representative jobs at Flex in Mexico, Guadalajara

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Aquí hay algunos ejemplos de las actividades que estarás realizando:

• Creación de órdenes de venta, instrucciones de embarque, análisis de inventarios
• Seguimiento a embarques
• Soporte en el seguimiento de proyectos de automotriz
• Mantenimientos a portales de clientes

Habilidades indispensables para el rol:

• Carrera técnica terminada
• Manejo de Excel (manejo de datos, creación de tablas pivote, búsqueda de información)
• Disponibilidad de horario segundo turno

Aquí hay algunos ejemplos de nuestros beneficios:

• Fondo ahorro
• Seguro de vida
• Aguinaldo
• Prima vacacional
• Vales de despensa
• Transporte
• Comedor Subsidiado

Required Skills:

Optional Skills:

Required Skills:

Optional Skills:

located inGuadalajara, North Campus.

Reporting to the Clinic Doctorthis role involves responsibilities for General and emergency medical care, implementation and coordination of Preventive Medicine Campaigns, perform the Epidemiological Surveillance of Occupationally Exposed Personnel (POE's) to Work Hazards, together with the personnel ofEH&S.

What a typical day looks like:

• Coordination, attention, and reporting of emergencies and/or general illness care
• Management and control of procedures before IMSS-STPS (sick leave, ST7, among others)
• Legal compliance
• Monthly monitoring and reporting of indicators
• Monitoring and coordination of audits for the cafeteria
• Management and control of supplies and medications
• Management of emergency vehicles
• Administration of personnel
• Attention and support for health campaigns
• Document control corresponding to the Occupational Health system
• Coordination and execution of medical exams (Recruitmen, occupationally exposed personnel, periodic, transfer, presumptive, first responders, among others)
• Attention to visits from government agencies.

The experience we’re looking to add to our team:

• Availability for 3 shift is essential.
• Bachelor's degree in Medicine; Master's degree in Occupational Safety preferred.
• Experience with inspections and visits from STPS and IMSS.
• ISO 14000 and ISO 45000 knowledge.
• Ability to perform numerical analysis of information and KPIs.
• Strong leadership skills.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

Required Skills:

Optional Skills:

What a typical day looks like:

• Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
• Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
• Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
• Interpret customer needs, recognize symptoms, causes and solutions.
• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
• Follow up on po.s placed by sites with GBS team
• Follow up on daily deliveries to customers
• Po. confirmation ensuring that prices, quantity, MPN and DC are correct
• Ensure deliveries are done per required confirmations and need dates
• Support reschedules of orders such as pull ins, push outs, cancellations
• Execute po. management, splits and other key updates
• Drive escalations if needed
• Work closely with Business developers

The experience we’re looking to add to our team:

• BA/BS or equivalent work experience
• Strong oral and written communication skills.
• Conversational english
• Excel skills to perform pivot tables, vlookups, and ability to work on shared files

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

Required Skills:

Optional Skills:

What a typical day looks like:

• Directly interface as the primary daily point of contact with our internal and external customers.

• Collaborate closely with Inside Sales Manager and ISR team members, Business Development Directors, Program management, Site teams, and other departments to ensure a seamless customer experience.
• Build and maintain strong relationships with our internal customers.
• Support and resolve the ISM for external customers, ensuring the customers’ needs are met and issues are resolved promptly.
• Participate in customer meetings and business reviews as needed.
• Support the Inside Sales Manager and the Business Development leader on the implementation and expansion of customers at the site level.
• Work with Flex site teams to manage inventory levels & claims.
• Share insights and best practices with team members to enhance overall sales effectiveness.
• Track the customer’s sales activities through sales order fulfillment.
• Provide consultative guidance and recommendations to help our customers find the best solution for their needs.
• Allocations & FOL cycles review with Flex sites.
• Able to generate its own sales pipeline and close sales on weekly basis.
• Travel as required

The experience we’re looking to add to our team:

• Bachelor’s degree in in business, marketing, engineering or related field or equivalent experience.
• Proven experience in sales or customer services, preferably in Component Distribution or EMS Materials, Project Management, Supply Chain, or similar
• Strong communication skills, both verbal and written in native language and English
• Excellent interpersonal skills and the ability to build rapport with customers and operations
• Self-motivated with a results-oriented mindset and the ability to thrive in a fast-paced, target-drive environment
• Knowledge of component products and distribution channels is a plus
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to proactively identify new business opportunities and pursue them independently.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

Required Skills:

Optional Skills: