Flex Customer Service Representative 

Mexico, Jalisco, Guadalajara 

344565381

What a typical day looks like:

• Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
• Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
• Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
• Interpret customer needs, recognize symptoms, causes and solutions.
• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
• Follow up on po.s placed by sites with GBS team
• Follow up on daily deliveries to customers
• Po. confirmation ensuring that prices, quantity, MPN and DC are correct
• Ensure deliveries are done per required confirmations and need dates
• Support reschedules of orders such as pull ins, push outs, cancellations
• Execute po. management, splits and other key updates
• Drive escalations if needed
• Work closely with Business developers

The experience we’re looking to add to our team:

• BA/BS or equivalent work experience
• Strong oral and written communication skills.
• Conversational english
• Excel skills to perform pivot tables, vlookups, and ability to work on shared files

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

Required Skills:

Optional Skills: