Operations Specialist jobs at Fireblocks in Israel, Tel Aviv-yafo

• Develop comprehensive documentation that meets organizational standards
• Gain a deep understanding of products and services, and translate complex information into simple, polished, engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights into language for user success
• Evaluate current content and develop innovative methods for improvement

• Research, outline, write, and edit content, working closely with various departments to understand project requirements
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify documentation repositories, revise and edit, and determine the best solutions for data compilation and centralized storage
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent voice across all documentation

• Bachelor’s degree (or higher) in English, journalism, communications, or a relevant technical field
• A minimum of 1 year of experience as a technical writer, with a preference for developer/API documentation and maintaining multiple API references using Markdown and YAML
• Proven ability to learn and understand complex subject matter quickly
• Experience in writing documentation and procedures for various audiences
• Superb written communication skills, with a keen eye for detail
• Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
• Ability to handle multiple projects simultaneously

• Experience with the software development lifecycle
• Familiarity with blockchain and cryptocurrency concepts
• Professional certifications (e.g., Society for Technical Communication)
• Experience with Zendesk, ReadMe, and Jira
• Experience with CSS, Python, and Java
• Experience with GitHub/GitLab workflows
• This is a hybrid role with in-office hours expected

• Serve as the first point of contact, greeting and assisting employees, visitors, and candidates with a professional and warm approach.
• Maintain a clean, welcoming, and organized reception area.
• Manage incoming and outgoing mail, deliveries, and courier services.
• Oversee office supplies, ensuring availability and timely restocking.
• Coordinate with vendors for office supplies, snacks, and maintenance requests.

• Assist in scheduling meetings and coordinating company events.
• Provide administrative support, including data entry, document preparation, and filing.
• Track office expenses and manage invoices.
• Handle employee travel arrangements.

• Support new hires by assisting with their first-day setup and office orientation.
• Help organize employee engagement activities such as happy hours, company events, and gifting programs.
• Ensure workplace security by managing visitor logs and issuing employee badges.

• • 2+ years of experience as a receptionist, office coordinator, or in a similar role.
  • Fluent in Hebrew and English (written and verbal).
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Excellent communication and interpersonal skills with a customer-service mindset.
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Self-motivated, proactive, and adaptable with a problem-solving approach.
  • Ability to work independently and handle unexpected tasks with ease.
  • Associate’s or Bachelor’s degree in a related field - an advantage

• Own, implement, and manage Fireblocks’ people systems, processes, web portals and analytics.
• Maintain accurate, up-to-date employee records across all people systems, serving as the central source of information for the People team.
• Manage the onboarding and offboarding processes, ensuring smooth transitions for employees.
• Administer the background check process end-to-end, including proactive follow-ups with employees to ensure timely submission of necessary documents.
• Act as the AI champion within the team by researching and recommending tools that enhance the efficiency and productivity of the team.
• Collaborate regularly with employees, managers, and other members of the People team to ensure seamless communication and support.
• Generate purchase orders and invoices related to Total Rewards and People Operations.
• Develop expertise in Total Rewards functions and assist with related tasks as needed.
• Spearhead and lead cross functional People team initiatives and projects.
• Provide administrative support to the People team as requested.
• Serve as a back-up to the Total Rewards Associate when necessary.

• A minimum of 5 years of experience in Finance, HR, or people-facing roles.
• Must have had at least 1 year of admin level experience on HiBob.
• Excellent verbal and written communication and customer service skills in both English and Hebrew.
• High proficiency with tools such as Google Suite, MS Excel, and JIRA.
• A strong willingness to learn, with a drive to improve and enhance the Total Rewards and People Operations function.
• Exceptional attention to detail, ensuring accuracy and thoroughness in all tasks.
• A proactive, self-driven approach, capable of working independently and managing multiple priorities.
• Strong organizational skills with the ability to effectively track and manage progress on various tasks.
• Experience working with HR systems such as Lattice, Pave, and Greenhouse is a plus.

About The Role

Reporting line: GRC Director

What You Will Do

• Own, manage, and continuously improve the company’s Third Party Risk Management (TPRM) program, making sure it is both aligned with expected security standards and best practices, and meets business requirements and SLAs.
• Own, manage, and continuously improve the company’s security awareness program, making sure its scope, content, cadence and overall performance are always aligned with the latest and most relevant expectations, while also well received and relevant to the business.
• Manage ongoing operations within the GRC team including project management and tracking, financial planning and reporting, annual and periodic planning, and more.
• Drive ongoing GRC efficiency through innovation, automation, data-driven decision making research and exploration.
• Support and contribute to ongoing GRC operations such as internal and external audits, risk assessments, certification processes, policy management, business continuity program and more.

What You Will Bring:

• Minimum of 3+ years of experience in cybersecurity or GRC.
• Proven experience in cyber or IT or third party risk management.
• Proven experience in the security awareness domain, including development and implementation of security training programs and their testing (phishing, vishing, social engineering etc.).
• Strong understanding of industry best practices, regulations, frameworks, standards and certifications such as SOC 2, ISO, NIST, CIS, DORA, GDPR, etc.
• Visionary and innovation-driven, capable of implementing security and compliance programs in complex, fast-paced organizations.
• Exceptional communication, collaboration, and interpersonal skills, with the ability to engage both technical and non-technical audiences.
• Strong analytical, problem-solving skills and attention to detail, with the ability to manage multiple projects simultaneously and meet tight deadlines.

Preferred Qualifications:

• Experience working with GRC software and utilities such as compliance management, policy management, risk management, vendor management, awareness, training and phishing simulation platforms, etc.
• Background in the financial/digital assets sector.
• Good technological understanding and familiarity with product development practices.