Jobs at F5 in Canada

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Oversee the delivery of core HR services across EMEA — including onboarding, policy guidance, benefits administration, compliance, and employee lifecycle support. You’ll directly manage the EMEA People Operations team, ensuring consistent service delivery, operational excellence, and a seamless employee experience.

Partner with global operations leaders to co-create scalable, globally aligned processes. Balance global consistency with the legal, cultural, and regulatory nuances of EMEA to deliver solutions that are both efficient and locally relevant.

Qualifications

• 8+ years of experience in HR Operations, Shared Services, or People Experience roles, with at least 4 years leading regional or multi-country teams in dynamic, fast-scaling organizations.

• Demonstrated success in building and scaling shared services models that support growth, complexity, and global alignment.

• Strong command of HR technology platforms, especially Workday and ServiceNow, with a track record of driving automation and self-service adoption.

• Deep knowledge of EU and UK labor laws, statutory compliance requirements, and HR operational best practices across multiple EMEA countries.

• Proven experience managing HR operations across diverse EMEA markets, balancing regional consistency with local compliance and cultural requirements.

• Ability to design and optimize processes that improve efficiency, reduce manual work, and enhance employee experience.

• Skilled in data-driven decision-making, using metrics and feedback to inform strategy and continuously improve service delivery.

• Exceptional leadership and stakeholder management skills, with the ability to influence across functions and geographies.

• A mindset rooted in continuous improvement, service excellence, and operational rigor.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

If you're anwith an eye for, you'll thrive here. We constantly challenge ourselves to find new and innovative solutions, and the ability tois crucial. We offerwithin sales compensation. If you have initiative, strong skills, and a great attitude, you'll find a fantastic place to develop and grow your career.

What will you do?

• Administer the sales compensation plans at all levels WW, Frontline to Executive level

• Implement, and manage F5 sales compensation models and incentive plans at all levels (Frontline to Executive level) to meet strategic objectives of Senior Sales Leaders

• Implement policies and procedures to ensure best practices and compliance to legal requirements around sales compensation and other sales operations related areas

• Manage and support sales representative and sales leader questions and needs about their compensation plans, specific crediting situations, exceptions and potential escalations

• Build, document, and execute on sales plans that support company strategy

• Implement and administer SPIFFs, bonus, and special incentives programs

• Support solutions to complex crediting situations that result from evolving business models. Present recommendations supported by data and facts

• In partnership with local Sales Operations team, support the annual quota setting process.

• Analyze key performance metrics to provide insight into sales compensation trends

• Assist the Manager, WW Sales Performance Management in building and delivering a world-class sales resource allocation program and drive special projects as needed

Knowledge, Skills and Abilities

• Team player, people oriented, with a customer satisfaction mentality

• Natural curiosity, will to learn, and a continuous growth mindset

• Experience with Sales Compensation software tools such as Omega, Varicent, Callidus, Xactly or others is a plus

• Experience with Salesforce CRM is a plus

• Tableau or Power BI experience is a plus

• Ability to work effectively at all levels of the organization

• Excellent written and verbal communication in English and local language. Ability to effectively communicate in English over the phone or on a videoconference is a must

• Ability to deliver in a dynamic environment and work with a high degree of independence

• Capable of working under time constraints and running multiple projects

• Very organized, focused and detail oriented

• Natural curiosity and problem solving skills

• Ability to adapt to change, remain flexible and shift priorities in a fast-paced globally complex, customer focused environment.

• IT Industry exposure and/or passion for technology

How do you qualify?

• Hold a BA/BS degree in Finance, Business Administration, Accounting, Engineering or related field required

• Showcase minimum of 3 years of relevant experience in Sales Operations and/or Customer Support, or equivalent field

• A minimum of 2 years of Sales Compensation experience is preferred.

• Strong computer, numerical and analytical skills. Advanced MS Excel is a must

• Data, sales and/or financial analysis experience supporting a sales or operations organization is a plus

Physical Demands and Work Environment

• Job will be performed in a hybrid environment including office location and home office

• Quarter end flexibility might be required to allow for occasional extended hours

• Duties will require on rare occasions being on call and working outside normal working hours (evenings and weekends)

• Duties may require on rare occasions the ability to travel via automobile or airplane

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

PrimaryResponsibilities:

• Primary point-of-contact for major account/(s) regardless of account’s geographiclocation. Maintainscontact with account at a high, executive level, focusing on the strategic nature of the relationship
• Sells the organization’s products or services to and maintains relationships with existing national named accounts. Responsible for expanding and retaining named accounts while ensuring ongoing customer service.
• Responsible for identifying and qualifying long-term and short-term business opportunities and pro-actively identifying and addressing competitive threats
• Prepares formal proposals and presentations, presents to all levels of the organization including executives, leads negotiations, coordinates complex decision-making processes and overcomes objectives to closure in a professional and effective manner
• Responsible for significant key partner relationship management anddevelopment. Facilitate executive-levelrelationships between the customer, F5 and its partners.
• Must understand customers’ business needs and communicate how F5’s technical solutions will address those needs
• Research and develop lists of potential customers within an organization; regularly follow-up on leads and developing leads, and act to close deals
• Determine market strategies and goals for each product and service; mapping to the strategies, goals and objectives of named accounts
• Assume a leadership role in coordinating account strategy and tactics for sales support team (inside sales, systems engineering, sales management)
• Assume full responsibility for accurate sales forecasting by demonstrating in depth knowledge of sales cycles from initial contact through the procurement process, ensure SalesForce is utilized appropriately and maintained on a regular basis
• Develop and maintain detailed account profiles including organizational charts for all accounts to be reviewed by management on a quarterly basis
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies
• Perform other related duties as assigned

Knowledge, Skills and Abilities

• Strong negotiation and closing skills
• Strong solution selling and presentation abilities
• Advanced client interfacing and customer-focused approach
• Strong Influencing skills
• Demonstrated selling skills in a complex matrixed environment
• Demonstrates effective use of internal relationships and resources
• Strong ability to effectively manage time and prioritize workload, develop and manage pipeline and forecasting
• Requires specialized knowledge in networking and security products, preferably those of F5
• Experience with Internet related software or systems

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Key Responsibilities:

• Collaborate with customer on driving innovative solutions based on technical objectives and product requirements to meet or exceed goals and metrics
• Champion and advocate for the customer within F5 – by being the voice of the customer and coordinating with Sales, Product, Services, Support and other cross functional teams to drive customer success
• Develop a deep understanding of customers technical needs by analyzing the customers business use cases, performing gap identification, solution implementation and ensuring the customer is realizing value
• Document best practices deploying, configuring, and managing workloads in public and private cloud environments
• Develop/improve workflow for more efficient delivery and reduction in customer time to value
• Deliver on-site and remote workshops, create and publish customer facing content
• Trusted expert for customer’s adoption of hybrid, digital transformation, and cloud migration efforts.
• Ability to lead technical conversations and influence others to take action
• When necessary, address customer issues alongside Support organization and ensure customer satisfaction
• Leverage knowledge of your customers’ environments and use cases to influence the roadmap and translate customer requirements into solutions
• Complete analysis and present periodic reviews of operational performance to our internal and external customer leadership
• Provide detailed reviews of service disruptions, metrics, detailed pre and post launch planning and help to educate your accounts on best practices
• When necessary, recommend proactive measures to help customers avoid issues and to ensure customer success (e.g. professional services engagements, training sessions, on-site visits, etc.)

What we are looking for:

• Demonstrated success in Customer Success, Customer Support or Professional Services function for a product / SAAS company with enterprise customers
• Experience with network architecture and networking protocols
• Strong desire to tackle hard technical problems and proven ability do so independently
• Ability to learn new technology quickly, as well as a strong curiosity
• Excellent communication skills and an ability to concisely explain issues and complex solutions
• Exceptional interpersonal communications capabilities demonstrated through a history of successful B2B infrastructure software development projects
• Project management experience, as you’ll need to be able to coordinate across various teams to ensure success for your accounts
• Demonstrated ability to manage multiple projects at a time while paying attention to detail and deliver results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
• Technical understanding and hands-on experience with Containers, OpenShift, Value Prop, Use Cases, Competitive Differentiation
• Technical understanding of Software / Cloud Services
• Experience with enterprise software implementations
• Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion
• Can build a growth plan to demonstrate how Growth Offerings all while delivering customer outcomes
• Understanding of enterprise software implementations, SaaS / IaaS / PaaS and cloud applications
• Domain level understanding of Public Cloud Infrastructure & Network Architecture, Network Design, Virtualization, Application Management and Security
• Working knowledge of at least one scripting language
• Exceptional learning, communication (written and verbal, internal and external) and presentation skills
• Ability to work well in fast-paced environment with constantly changed priorities

Preferred Qualifications:

• B.S./B.A./M.S. degree or equivalent technical training
• Bachelor’s level degree in Computer Science or an engineering, mathematics, or another quantitative field
• 8+ years of relevant experience
• At least 5 years’ experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

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It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .