Business Transformation Healthcare Provider Operations Consulting_manager jobs at Ey in United States, Chicago

FS :

Finance fuels our lives. Banking, Insurance and Wealth management, create the foundations for growth, prosperity and peace of mind. No other Industry touches so many people or shapes so many lives.

Amid sweeping regulatory change, today’s financial services institutions are focusing on digital transformation, convergence and disruption from an array of nontraditional competitors — all while meeting greater demands for trust and transparency.

We recruit, train and nurture a diverse set of people who dedicate their minds to building the future of financial services. Together, we explore new perspectives with innovative and entrepreneurial thinking to deliver exceptional client service and ensure that what we do today, counts for tomorrow.

CNS - BC - Marketing Sales & Service :

It has multiple fields of play such as:

Supply Chain and Operations - we provide a unique combination of industry-specific, strategic, operational and financial insights, digital technology advances and strategic alliance partners to deliver better outcomes and also help clients effect fundamental change in their operations’ performance to support sales growth, become more cost competitive, minimize risk and ensure operational resilience.

Technical Excellence

• Demonstrated expertise in the payments ecosystem, particularly in retail payment systems, to provide strategic and operational insights. Strong understanding of regulatory compliance and technology platforms related to payments, facilitating informed decision-making for clients. Proficient in business strategy and operating model design to optimize client operations in the payments sector. Ability to analyze market trends and provide actionable recommendations for new product development and market entry strategies. Experience in leading program management efforts, ensuring successful delivery of projects and alignment with client objectives.

Qualification

• Master of Business Administration
• Post Graduate Diploma in Management

Experience

• Payments (3+ Years)

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

We innovate with SAP to co-create more innovative answers, drawing on our integrated competencies in tax, assurance, transactions and risk, as well as our work in implementing SAP. Together, we help clients provide better outcomes and long-lasting results, from strategy to execution.

On your typical engagement, you will work with the key stakeholders to understand their needs and advise on SAP system capabilities.  You will initiate the requirement gathering, architect solutions, blueprinting, testing, complete the workflow and documentation, as well as the functional design of the solution. Liaise with the stakeholders and technical team to translate needs into business solutions and complete the configurations and/or integrations with SAP and non-SAP systems.

As a Senior Manager in our Technology practice, you will play a pivotal role in interacting with business stakeholders to evaluate and analyze business models, processes, and operations. You will translate business requirements into technical specifications and ensure that newly implemented technology solutions meet these requirements. Your collaboration with technical teams will be crucial in designing and delivering effective system architecture solutions.

Your key responsibilities

In this role, you will manage and deliver complex processes and solutions while maintaining a strong focus on quality and risk management. You will face challenges that require innovative problem-solving and analytical skills, allowing you to grow your expertise in technology analysis and implementation. Your responsibilities will include:

• Leading engagement delivery and managing client relationships on a daily basis.

• Overseeing program/project management and ensuring engagement economics are met.

• Developing resource plans and budgets for complex engagements.

Skills and attributes for success

To thrive in this role, you will need to demonstrate effective management skills, an understanding of operational and organizational dynamics, and the ability to maintain quality and manage risk.

• Strong technical skills in application functional design and technology business requirements definition.
• Proven ability to analyze and map technology cost-benefit scenarios.
• Expertise in system configuration design and business architecture frameworks.
• Excellent communication skills with the ability to influence and negotiate effectively.
• Oversee EY and client personnel
• Consistently deliver quality client services. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes.
• Participate in sales pursuits and business development activities

To qualify for the role, you must have

• A Bachelor's degree (Master's preferred)
• 5-7+ years of relevant experience in sales/pursuits
• At least 10+ years of experience working with SAP S4HANA Finance modules
• Strong knowledge of Finance integration with other SAP components (e.g. Supply Chain, Sales & Distribution, etc.)
• Proven track record leading Finance Team on at least two full-cycle SAP implementations
• Working knowledge of SAP Accelerate methodology or similar implementation method
• Strong written and verbal communication, presentation, client service and technical writing skills
• Experience managing an SAP project or workstream and project-based team members.
• Experience operating in hybrid onshore / offshore delivery model
• Knowledge of leading practices, benchmarking, peer company environments and prior advisory experience relevant to industry specific finance and technology functions
• Ability and comfort level researching client inquiries and emerging issues, including regulations, industry practices, and new technologies
• A willingness to travel to meet client needs; travel is estimated at 60+%

Ideally, you’ll also have

• Prior consulting industry experience with Big Four or major SAP SI company
• SAP Certification/s C_TS4FI “Financial Accounting, C_TS4CO “Management Accounting”, E-S4CPE “Implementation consultant”
• Prior industry experience in Finance or Accounting capacity

Program Execution Services, Core Business Services (Associate Director) (Multiple Positions) (1650200), Ernst & Young U.S. LLP, Chicago, IL.

Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm.

MINIMUM REQUIREMENTS:

Must have Bachelor’s degree in Business, Management, Economics or related field, plus 10 years of progressive, post-baccalaureate related work experience. Alternatively, must have a Master’s degree in Business, Management, Economics or related field, plus 9 years of related work experience.Must have 9 years of assessing current landscapes for internal or external clients, providing insight around hypothesis and solutions.Must have 9 years of consulting and/or advisory experience working on large scale, complex globalization, process and/or change management projects and workstreams.Must have 9 years of experience in change management in a globally-matrixed environment at a consulting or professional services firm.Must have 9 years of experience in designing, setting up and managing a PMO or EPMO for a large complex program involving multiple, related projects.Must have 9 years of experience in implementing governance structures for complex programs and organizations, including, definition of ownership, accountability roles and responsibilities, decision making frameworks, gate approval process, program wide communications, and formalized and standard program steering.Must have 9 years of experience in MS Office.Must have 9 years of experience with standard project methodologies, including project initiation, current state analysis, future state design, implementation and project transition/close.Requires domestic and international travel up to 20% to serve client needs.Employer will accept any suitable combination of education, training, or experience.

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on yourperformance and recognized for the value you bring to the business. The base salary for this job is $196,520.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".

In this role, you will become a key part of the employee lifecycle for our French-speaking population. You’ll gain hands-on experience with global HR systems, employment compliance, onboarding, and personnel administration — all while working in an international environment that values learning, teamwork, and flexibility.

Your key responsibilities

Supporting external contractors and interns:

• Creating and maintaining records for contractors and unpaid interns in our HR system
• Making sure contracts, dates, and approvals are always correct and compliant
• Acting as a bridge between HR, Procurement and business teams to ensure smooth onboarding and offboarding

Onboarding and employee data management:

• Preparing and validating all mandatory documents before the employee’s first day
• Entering core employee data into our global HRIS system (SuccessFactors)
• Submitting the official employment declaration to French authorities (DPAE)
• Supporting new employees in their enrollment to our company insurance plan and ensuring data accuracy
• Conducting final checks so that every file is complete, compliant and audit-ready

Managing medical check processes:

• Uploading medical certificates, reports and appointment confirmations into the employee’s digital file
• Tracking deadlines for mandatory medical visits and proactively scheduling upcoming checks
• Coordinating communication between employees, external medical providers and occupational health services
• Notifying HR partners whenever a medical report includes follow-up recommendations or workplace adjustments

• You will work closely with the French-speaking HR advisory team and become the operational “go-to person” for accurate data and smooth administrative flow.

Skills and attributes for success

• You are fluent in French language (written and oral)
• You have a good English knowledge (written and oral) at least B2 level
• Excellent communication and organizational skills
• You are a good team player and can organize teamwork

To qualify for the role, you must have

• Excellent communications and organizational skills (including remote communication)
• You are detail oriented and eager to analyse and solve complex process cases
• You have exceptional customer service skills, including responsiveness and commitment to quality
• You are strong and highly motivated work ethic and ability to perform well prioritized tasks in a fast-paced environment.

Ideally, you’ll also have

• Self-educate and seek additional knowledge
• Ability to prioritize workload and deliver outputs within deadlines
• Strong communication and partnering skills with people of all levels of the firm

What we look for

• Team player: self-driven and ability to work independently.
• Cultural intelligence - Openness and willingness to think and work beyond own perspectives, awareness of one’s other cultures & impact on decisions
• Emotional Intelligence - Showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage one's emotions to adapt to environments.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
  

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.

Tax - Tax Technology and Transformation – Finance Transformation - Manager

Join our dynamic team as a manager and be at the forefront of finance and tax thought leadership and innovation. In this role, you will co-create strategies that empower client leaders to drive long-term business value and achieve success in their tax functions. Your expertise will be pivotal in designing future-proof operating models that meet rigorous reporting, regulatory, and control standards, all while leveraging cutting-edge technologies. You will craft compelling cases for change, encompassing both financial and non-financial factors, and lead the execution of comprehensive finance and tax transformation programs.

Your key responsibilities

As a Manager in FT, you will play a critical role in leading and delivering innovative business processes and solutions. You will work individually and lead teams to create strategic solutions to navigate through complex challenges and learning opportunities. Your responsibilities will include:

• Support the day-to-day delivery and execution of tax and finance assessment and transformation programs, including:
  • Lead and manage individual workstreams
  • Prepare business proposals and presentations
  • Conduct qualitative and quantitative data analysis
  • Conduct client workshops to identify opportunities for improvement
  • Understand client issues and design and implement transformative solutions
  • Deliver high-quality work products within expected timeframes and on budget
  • Monitor project progress and risks and report these to team leadership
  • Provide support to client representatives as needed
• Collaborate with cross-functional teams to design and execute transformation initiatives that align with clients' business objectives
• Build and maintain strong relationships with clients, acting as a trusted advisor on finance and tax matters
• Mentor and develop junior team members, fostering a collaborative and high-performance culture
• Demonstrate knowledge in the areas of finance and tax operations and processes, finance and tax operating models, shared service centers, and finance and tax technologies

Skills and attributes for success

To qualify for the role, you must have

• A bachelor’s degree in accounting, Tax, Business Administration, Finance, Computer Science, Information Systems or Engineering, or a related field and 5 years of related work experience
• Advanced certification: US Certified Public Accountant (CPA), Enrolled Agent (EA), PMP, Six Sigma Green or Black belt preferred
• Experience conducting finance and tax function assessments
• Experience with multidisciplinary projects that impact tax, including ERP implementations, tax co-sourcing engagements, and/or finance transformations
• Experience managing and supervising teams of professional employees and mentoring team members through development feedback and performance processes, and providing structured, on-the-job feedback
• Experience leading workshops and client-facing presentations
• Experience in project management for large scale transformation programs, preparing and delivering reports, and managing program budget and timelines effectively
• A natural aptitude for learning, problem solving and an entrepreneurial approach to work
• Broad exposure to federal income taxation, statutory reporting, payroll or other related finance activities
• Strong analytical skills, interpersonal, and written/verbal communication skills; problem-solving ability and attention to detail
• Excellent English language communication skills
• Strong organizational and time management skills
• Demonstrated ability to capture and synthesize business requirements
• Flexibility and willingness to travel as well as work in excess of standard hours when necessary
• Strong written and verbal communication skills, especially the ability to break down complex topics into digestible and relevant points for a diverse set of clients and colleagues, at all levels
• Ability to identify process efficiency opportunities to help clients realize significant performance improvements quickly, while challenging and inspiring both coworkers and clients in thinking about diverse situations in new and transformative ways
• Develop your knowledge and experience to provide innovative insights for client’s issues and contribute to thought leadership. You'll actively contribute to improving operational efficiency on projects and internal initiatives
• Effectively manage and motivate client engagement teams with diverse skills and backgrounds. Foster an innovative and inclusive team-oriented work environment. Play an active role in counselling and mentoring junior consultants within the organization
• Foster relationships with client personnel at appropriate levels. Consistently deliver quality client services
• Drive high-quality work products within expected timeframes and on budget. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes

Ideally, you will also have

• Ability to contribute to business development by working to develop proposals and participate in oral presentations; provide high-quality services/work products; build relationships with clients understanding their unique needs to provide a tailored service
• Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Develop and maintain long-term client relationships and networks
• Demonstrate in-depth technical capabilities and professional knowledge

ServiceNow Consulting Manager – IT Operations Management (ITOM)

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

In this role, you will be responsible for identifying and defining user/customer requirements while focusing on developing user interfaces (UI) across various platforms including mobile, web, and tablets. You will engage in coding, programming, and creating specifications to deliver development services that align with business requirements.

Your key responsibilities

As a Manager in Application Design and Development, you will lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk management. This role presents exciting challenges and opportunities for growth, allowing you to apply your expertise in guiding others and recommending quality solutions. You will engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure. Travel may be required as needed by external clients.

• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Provide direction and feedback to team members, ensuring successful task completion.

Skills and attributes for success

Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ITOM and CMDB process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
• Ability to build and foster client relationships and demonstrate the value of EY services
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
• Provide guidance and industry leading practice expertise for ServiceNow ITOM/CMDB process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources

• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to support pre-sales efforts including creating proposals and estimates
• Ability to create high quality deliverables and project artifacts

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 4 - 6 years of relevant ServiceNow ITOM/CMDB project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 2 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – Data Foundations
  • ServiceNow Certified Implementation Specialist – Discovery
  • ServiceNow Certified Implementation Specialist – Event Management
  • ServiceNow Certified Implementation Specialist – Service Mapping
• 5+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others

• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Ideally, you’ll also have

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
• ServiceNow Certified Implementation Specialist – ITSM or HAM or SAM
• Performance analytics and reporting experience – certifications are a plus
• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)

Creative Operations Manager, Assistant Director

As a creative manager, you’ll lead a multi-disciplinary virtual team of 20-30 team members whose focus is to understand our internal clients’ business to develop innovative, insightful go to market materials that contribute to driving growth and revenue for the firm. You’ll leverage prior management experience, leadership insight and industry background to drive your success in this role.

You’ll be part of an expansive and talented management team working independently and collaboratively to develop and lead the implementation of strategic organizational plans. You’ll be empowered to contribute, learn from and grow with other creative managers. Your ideas will be valued and heard, and you’ll have opportunities to innovate and take part in efforts that help advance our creative team.

Skills and attributes for success

• Strong leadership skills with the ability to model by example
• Ability to build and leverage relationships and exercise influence with multiple internal groups across all levels of the organization
• Excellent communication skills, active listening and diplomacy when working with team members and business partners
• Ability to analyze data and KPI’s to make sound business decisions
• Proactive and independent thinker, strong ability to problem solve and consistently operates with a growth mindset
• Demonstrated ability to thrive in a high-performing culture

To qualify for the role, you must have

• Bachelor's degree in graphic design, digital media or a related discipline or equivalent training and work experience
• Eight-plus years of creative management experience in a related industry working in a fast-paced, matrixed agency or in-house team environment
• Five-plus years of supervisory experience leading and counseling a team of creatives
• Strong conflict resolution, negotiation, influencing and persuasion abilities
• Demonstrated business acumen and strategic thinking skills
• Experience and proficiency in Mac and PC environments, Microsoft Office, Teams, Outlook, Adobe Creative Cloud and Workfront or some type of project tracking tool
• Comprehensive knowledge in creative industry practices, digital trends, innovation and technology
• Experience working in a virtual environment with flexibility for a hybrid work arrangement - remotely and at local EY office as required by business needs

Ideally, you’ll also have

• Experience managing and leading people in a virtual environment
• Ability to manage multiple tasks and thrive in a time-sensitive environment
• Proven ability to problem solve and navigate a highly matrixed organization