EY ServiceNow - Operations Management ITOM Senior 

United States, Illinois, Chicago 

289710375

In this role, you will become a key part of the employee lifecycle for our French-speaking population. You’ll gain hands-on experience with global HR systems, employment compliance, onboarding, and personnel administration — all while working in an international environment that values learning, teamwork, and flexibility.

Your key responsibilities

Supporting external contractors and interns:

• Creating and maintaining records for contractors and unpaid interns in our HR system
• Making sure contracts, dates, and approvals are always correct and compliant
• Acting as a bridge between HR, Procurement and business teams to ensure smooth onboarding and offboarding

Onboarding and employee data management:

• Preparing and validating all mandatory documents before the employee’s first day
• Entering core employee data into our global HRIS system (SuccessFactors)
• Submitting the official employment declaration to French authorities (DPAE)
• Supporting new employees in their enrollment to our company insurance plan and ensuring data accuracy
• Conducting final checks so that every file is complete, compliant and audit-ready

Managing medical check processes:

• Uploading medical certificates, reports and appointment confirmations into the employee’s digital file
• Tracking deadlines for mandatory medical visits and proactively scheduling upcoming checks
• Coordinating communication between employees, external medical providers and occupational health services
• Notifying HR partners whenever a medical report includes follow-up recommendations or workplace adjustments

• You will work closely with the French-speaking HR advisory team and become the operational “go-to person” for accurate data and smooth administrative flow.

Skills and attributes for success

• You are fluent in French language (written and oral)
• You have a good English knowledge (written and oral) at least B2 level
• Excellent communication and organizational skills
• You are a good team player and can organize teamwork

To qualify for the role, you must have

• Excellent communications and organizational skills (including remote communication)
• You are detail oriented and eager to analyse and solve complex process cases
• You have exceptional customer service skills, including responsiveness and commitment to quality
• You are strong and highly motivated work ethic and ability to perform well prioritized tasks in a fast-paced environment.

Ideally, you’ll also have

• Self-educate and seek additional knowledge
• Ability to prioritize workload and deliver outputs within deadlines
• Strong communication and partnering skills with people of all levels of the firm

What we look for

• Team player: self-driven and ability to work independently.
• Cultural intelligence - Openness and willingness to think and work beyond own perspectives, awareness of one’s other cultures & impact on decisions
• Emotional Intelligence - Showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage one's emotions to adapt to environments.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
  

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.