Level Three Support Administrator jobs at Ey in India, Kochi

Sub Function: Workforce Insights (Global Consulting)

This position is an advisory and consulting manager role to design workforce business strategy and standards for Global Consulting stakeholders. The position will be a key delivery partner, focused on defining workforce business strategy, identifying opportunities and enabling leaders to take workforce-related business decisions through data, insights and analytics. Working closely with WFT COE members, Talent team and global consulting stakeholders, the role aligns on the scope of work, builds data requirements, translates business strategy into measurable outcomes through talent data, research, and analytics, and owns end-to-end delivery of providing actionable insights to enhance organizational effectiveness. The role has a strong understanding of capacity planning, development and implementation of workforce plans (long-term and short-term) and both leads and manages discussions with stakeholders and delivers end to end value including talent attraction, retention, workforce agility, cost optimization. This role requires strong leadership, strategic thinking, and analytical skills to align workforce insights with organizational goals and objectives.

Essential Functions of the Job:

• Acts as a strategic thought partner to the WFT COE and Consulting Talent leader to shape workforce strategy across Global Consulting. Translates complex talent data into actionable insights that inform executive-level decisions and drive enterprise-wide outcomes.
• Builds and maintains strong partnerships with global Consulting Talent leaders and senior stakeholders across Talent Functions and Super Regions. Regularly engages to understand strategic objectives and challenges, translating them into targeted projects and deliverables that support informed decision-making.
• Collaborates with internal clients to deliver relevant data and insights, guiding them in leveraging analytics to achieve workforce goals. Serves as a trusted advisor, enabling positive action through evidence-based recommendations.
• Analyses workforce datasets to identify trends, patterns, and opportunities for improvement. Applies predictive modelling, scenario planning, and AI-driven tools to forecast future workforce needs and inform strategic planning.
• Partners with cross-functional teams, centers of excellence, and communities of practice to ensure alignment, reinforce data governance, and promote consistency in workforce analytics practices.
• Prioritises requests for new or enhanced analytics solutions based on business needs. Oversees projects and ensures the availability of required skills and resources to deliver high-impact outputs.
• Leads and manages workforce-related projects, programs, and change initiatives. Designs and implements workforce planning solutions, conducts ongoing business research and analysis, and drives transformation aligned with organisational goals.
• Applies deep project management expertise to optimise delivery, identify risks, and implement mitigation strategies in consultation with leadership.
• Ensures data integrity, consistency, and compliance with global reporting standards. Upholds best practices in data management and reporting across all workforce analytics initiatives.
• Builds and sustains strong relationships with internal and external stakeholders to foster collaboration, share insights, and enhance the impact of workforce strategies.
• Works with the WFT COE leader to conduct strategic business reviews with consulting leaders, presenting insights, progress, and recommendations that shape workforce planning and talent strategy.
• Curates and publishes newsletters that combine internal and external insights tailored to specific functions or service lines, promoting thought leadership and strategic awareness.

Analytical/Decision Making Responsibilities:

• Engage with diverse business stakeholders to gather requirements, align on analytical objectives, and co-design insightful solutions that address strategic workforce priorities and operational challenges.
• Apply a deep understanding of talent strategy, organisational dynamics, and operational levers to contextualise data and ensure insights are relevant, timely, and aligned with business goals.
  Make informed decisions to define, deliver, and continuously improve workforce analytics processes and functional delivery standards. Prioritise initiatives based on business impact and stakeholder needs.
• Translate complex analytical outputs into clear, actionable recommendations that drive workforce planning, talent management, and organisational effectiveness. Tailor insights to different stakeholder audiences to maximise impact.
• Integrate external market insights and benchmarking data into internal analytics to inform strategic decisions, identify competitive opportunities, and influence change across functions and geographies.
• Monitor and evaluate the integrity, consistency, and compliance of workforce data. Implement best practices in data management and reporting to ensure a trusted source of truth for decision-making.
• Identify opportunities for process improvement in data collection, modelling, and insight generation. Introduce innovative analytical techniques and tools to enhance efficiency, scalability, and business relevance.
• Assess the effectiveness of analytics initiatives by measuring their influence on decision-making and business outcomes. Use feedback loops and performance metrics to refine approaches and optimise delivery.
• Collaborate with centres of excellence, digital talent teams, and analytics communities to share learnings, harmonise methodologies, and promote consistent application of insights across the enterprise.

Knowledge and Skills Requirements:

• Deep understanding of talent strategy, organizational dynamics, and business operations. Ability to align workforce analytics with strategic priorities and translate business needs into actionable data solutions.
• Strong knowledge across core HR domains including Talent Acquisition, Learning & Development, Performance & Reward, Mobility, and Workforce Planning. Familiarity with global consulting models and talent delivery frameworks.
• Proactive consulting mindset with the ability to interpret complex business requirements and co-create pragmatic, high-impact solutions.
• Expertise in data analytics tools and techniques, including SQL, Python, R, and Spark. Proficient in visualization platforms such as Power BI. Expert in data storytelling and generating insights for diverse audiences.
• In-depth knowledge of SuccessFactors’ configuration, reporting capabilities and integration with other platforms.
  Strong project management skills with the ability to lead complex initiatives, manage timelines and budgets, and deliver outcomes with agility. Familiarity with tools like Azure DevOps, MS
• Power Platform, and automation frameworks
• Effective teaming skills to collaborate across talent ecosystems, digital teams, and business functions. Promotes knowledge sharing and alignment with centers of excellence and communities of practice.
• Excellent stakeholder management capabilities to influence senior leadership, drive change, and ensure adoption of workforce solutions. Skilled in navigating ambiguity and leading transformation in complex environments.
• Strong written and verbal communication skills to articulate insights influence decisions and contribute to strategic narratives. Experience in curating newsletters and thought leadership content tailored to business needs
• Proficiency in data management practices including governance, privacy, and security protocols. Experience with enterprise data platforms for secure and scalable analytics delivery
• High attention to detail and organizational skills to manage multiple priorities, operate within defined budgets, and meet delivery timelines.
• Strong analytical and research capabilities to track emerging trends, benchmark practices, and identify future opportunities in workforce analytics and talent strategy.

Other Requirements:

• Due to global nature of the role; willingness to work alternative hours will be required
  Travel may be required budget dependent

Education:

• Educated to degree level
• Data and Technology background preferred (Data Science, Computer Science, Engineering)
• Higher professional or master’s qualification is preferred, not required

Certification Requirements:

• Higher professional or master’s qualification in a related discipline is preferred, not required
• Active membership in related professional bodies or industry groups is preferred, not required

Experience:

• Proven track record in data analytics, insights generation, and strategic workforce planning within complex, matrixed organisations. Experience in delivering functional reporting and analytics solutions that drive business outcomes.
• Demonstrated ability to solve complex business problems using structured methodologies and data-driven approaches. Experience navigating ambiguity and delivering results in fast-paced, evolving environments
• Experience in building digital capability within teams, defining key competencies, and implementing learning programs to advance skills in analytics, visualization, and data storytellingDemonstrable experience in partnering with talent and business stakeholders to understand requirements and co-create digital solutions that address strategic workforce needs
• Experience working with third-party vendors and external system implementors to design, build, and enable reporting and analytics solutions. Proven ability to manage external relationships and ensure delivery excellence
• Experience leading and participating in globally dispersed teams to enhance services, processes, and standards. Skilled in managing cross-cultural collaboration and virtual delivery models
  Demonstrated ability to anticipate challenges, proactively mitigate risks, and lead change initiatives that align with organisational transformation goals
• Experience conducting internal and external research to identify best practices, benchmark performance, and provide insights that inform strategic decisions
  Proven experience in providing subject matter expertise and strategic advisory to senior leaders, contributing to successful change outcomes and workforce strategy execution

Salesforce Senior Developer

Total : 5+ Years

Relevant : 3+ Years

Responsibilities:

• Meet with clients to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment
• Perform configuration and customization of the Salesforce.com platform.
• Participate in efforts to develop and execute testing, training and documentation
• Participate in the sales cycle as needed (solution definition, pre-sales, estimating and project planning)
• Willing to be hands-on in producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans)
• Proactively engage on continuous improvement efforts for application design, support, and practice development efforts.
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.
• Performs regular reviews on implementation done by less experienced developers and offer feedback and suggestions for those codes
• Mentors the junior and mid-level developers of the team, and can designate tasks to team members in a balanced and effective manner
• Sets up a development environment on their own, and has the ability to mentor a team of junior developers
• Independently communicate with both client technical teams and business owners as needed during the design and implementation

Knowledge and Skill:

• 3+ years of experience working on Salesforce platforms
• At least Salesforce certification “Salesforce Platform Developer I”
• Direct experience working on CRM projects for middle market and enterprise size companies
• Working knowledge and experience with complex business systems integration as well as object-oriented design patterns and development
Software engineering skills with Force.com Platform (Apex, LWC, SOQL, Unit Testing)
• Experience in core web technologies including HTML5, JavaScript and jQuery
• Demonstrated experience and knowledge of relational databases, data modelling, and ETL tools
• Experience with web services (REST & SOAP, JSON & XML, etc.)
• Experience with Agile development methodologies such as SCRUM
• Excellent organizational, verbal and written communication skills

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Event Technology Consulting & Support

• Lead technology support for all EMEIA and Americas EY wavespace and non-EY wavespace virtual and hybrid events.
• Participate in client meetings to provide IT consulting and ensure session design aligns with client requirements.
• Coordinate and supervise pre-event tech checks, design meetings, dry runs, and debrief sessions.
• Provide real-time IT support for virtual participants during sessions, including troubleshooting and escalation management.
• Live Event Production & Broadcast
• Organize and manage Teams meetings, breakout sessions, attendance, countdown/break timers, and screen sharing.
• Design and implement custom timers and graphics tailored to event themes.
• Create and manage polls using Slido and Teams Poll.
• Support collaboration tools such as Miro, Mural, and other digital facilitation platforms.
• Deliver all EY wavespace related live event production activities, ensuring high-quality delivery across time zones.
• Operate OBS for live streaming and event production.
• Use digital and hardware audio mixers for sound management.
• Integrate music streaming and manage live broadcasting workflows.

Collaboration & Stakeholder Engagement

• Engage with other Technology teams to fulfill IT requirements and ensure timely support.
• Support EY wavespace Center Leads with technology challenges and escalations.
• Collaborate with various tech leads across EMEIA for data collection, reporting, and best practice sharing.
• Provide technology support demos to prospective clients and facilitate Miro introduction activities upon request.

Administrative & Leadership Support

• Assist the EMEIA EY wavespace Leader with administrative tasks, including resource management and project coordination.
• Organize and lead monthly team meetings and other internal engagements.
• Deliver OSTS training sessions and support the design and procurement of new AV devices for EY wavespace centres.

Project & Centre Build Involvement

• Serve on multiple EMEIA EY wavespace, Client Experience Centre, and AI-enabled Centre build and management projects in various capacities, including project management and liaison with Enterprise Technology (ET).
• Conduct data analysis and reporting to inform future sessions and strategic decisions.

Skills and attributes for success

• Excellent communication, interpersonal, organizational, and time management skills.
• Strong analytical and troubleshooting abilities.
• Ability to work effectively with all levels of end users and IT personnel across multiple regions and time zones.
• Deep understanding of all EY wavespace technologies, including IT and AV.
• Experience in live event management/production and supporting collaboration tools (Teams, Miro, Mural, Slido, etc.).
• Project management and stakeholder engagement skills.
• Proficiency in live event production and broadcasting tools and workflows.
• Hands-on experience with OBS (Open Broadcaster Software) for live streaming and event production.
• Knowledge of music streaming tools and integration into live events.
• Experience using digital and hardware audio mixers for sound management.
• Live broadcasting skills including multi-source switching, audio balancing, and stream encoding.
• Familiarity with AI tools including Copilot, EY.ai, Claude, and OpenAI platforms.

Supervision Responsibilities

• Reports to the EMEIA EY wavespace Leader (or designate).
• May provide matrix management and guidance to on-site and virtual support staff across EMEIA and the Americas.

Education:

• Bachelor’s degree in a computer-related field or equivalent work experience.

Experience:

• 3–5 years of experience in end user technology support.
• Proven experience in event support and live event management/production.
• Knowledge of AV industry standards highly recommended.
• Experience with cloud technology (e.g., MS Azure) is beneficial.

Certification Requirements:

• Certified Technology Specialist (CTS) or similar industry certifications desirable.

Art Director, Supervising Associate

As an art director, you are an experienced creative champion who leads and influences innovative thinking and strategic visions that help our clients solve their most complex business challenges with unique solutions. You’ll look at every creative task as an experience, always pushing for a unique, memorable and innovative outcome. You’ll advance the work by drawing on vast experience and knowledge, settling for nothing less than the best.

You’ll be part of an expansive and talented team working independently and collaboratively. You’ll be empowered to learn and grow together with other creative minds. Your contributions and ideas will be valued and heard, and you’ll have opportunities to innovate and take part in efforts that advance our creative team.

Your key responsibilities

You can expect to engage in a diverse portfolio of client projects across a wide range of services and campaigns while showcasing offerings and promoting innovation. You’ll work alongside internal clients and teams to drive creative and conceptual storytelling methods and influence the development of creative briefs, storyboards and layouts that effectively communicate design ideas and advance business objectives. You’ll initiate and lead creative ideation sessions and be hands-on empowering teams in developing award-winning creative. You’ll lead, mentor, rally, create, inspire and sell compelling creative through clear communication.

Skills and attributes for success

• Ability to proactively foster exceptional client relationships to build trust that leads to the co-development of new opportunities
• Sound business acumen to fully comprehend stakeholders’ strategic vision and influence the development of the creative brief, which drives the story
• Ability to initiate and successfully lead creative ideation sessions inspiring new design perspectives
• Ability to lead and drive innovation and creativity from diverse project teams and colleagues
• Strong leadership skills with the ability to lead by example

To qualify for the role, you must have

• Bachelor’s degree in graphic design or related discipline or equivalent work experience as an Art Director
• Eight-plus years of related art direction and design experience
• Creative digital portfolio demonstrating outstanding conceptual thinking and design skills with examples of social and paid media campaigns that have launched within the last 5 years
• Advanced creative conceptual design skills and the ability to critique colleagues’ concepts
• Ability to drive development of creative briefs, storyboards and to sell clients on your design and persuade them to follow your design direction
• Innovative mindset with current knowledge of digital design trends
• Advanced knowledge of Adobe Creative Suite; proficiency in prototyping, Microsoft Office and Teams
• Experience in successfully leading creative project teams and individuals in implementing project vision, concept and design of deliverables in various platforms and media; reviewing work, troubleshooting and providing feedback
• Experience in successfully mentoring and coaching creatives in developing conceptual skills, including critiquing design projects and providing constructive feedback in a virtual environment
• Experience working and mentoring in a fast paced, matrixed agency or in-house team environment to develop a range of creative initiatives
• Experience working in a virtual environment with flexibility for a hybrid work arrangement - remotely and at local EY office as required by business needs

Ideally, you’ll also have

• Superb communication skills, active listening and diplomacy when working with internal team members and business partners
• Advanced problem-solving skills to identify, resolve and overcome challenges
• Experience designing for physical events with examples of experiential design in your digital portfolio

Your key responsibilities:

• 7+ years of experience in data engineering, including at least 2+ years in a leadership or delivery oversight role.
• Strong hands-on experience with Python, SQL, Spark/PySpark, and tools like Databricks, Airflow, Snowflake, Azure Data Factory.
• Demonstrated ability to manage vendor teams and ensure quality delivery across geographically distributed teams.
• Strong communication and stakeholder management skills; experience working with commercial business leads in pharma or life sciences.
• Basic understanding of pharmaceutical commercial data at both country and global levels, including CRM data, sales performance data, field force activity, and syndicated datasets.
• Familiarity with privacy and compliance frameworks relevant to healthcare data (HIPAA, GDPR, GxP).
• Experience working in Agile, cross-functional product teams.

Preferred Qualifications:

• Direct experience in pharma commercial domains such as market access, promotional analytics, or omnichannel customer engagement.
• Knowledge of HCP/HCO identity resolution, customer 360 strategies, or AI-based targeting and segmentation use cases.
• Exposure to MLOps workflows and how data pipelines support AI product deployment at scale.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Job purpose:

• Manager in the IT Advisory Services team to work on various SAP Implementation projects for our customers across the globe.

Your client responsibilities:

• Need to work as a team member in different phases of various ongoing SAP Implementation Projects and contribute effectively.
• Interface and communicate with the onsite coordinators.
• Completion of assigned tasks on time and regular status reporting to the manager/lead.

We are looking for the candidates with the following: (Qualifications)

CA/ICWA (ICMA)/MBA Finance in a reputed institution with a sound industry/domain experience and SAP relevant experience with 11+years.

Mandatory skills:

Experience should be in End-to-end Implementation, Rollout, Support, upgrade, enhancements in the below areas.

• SAP Finance – FI- New General Ledger & Profit Center Accounting, FI-Accounts Payable, FI-Bank accounting and FI-Asset Accounting.
• Exposure on SAP Simple Finance – GL Accounting, Asset Accounting and CO – Overhead Cost Controlling & Profitability Analysis.
• SAP Finance – Taxation and Withholding Taxes.
• SAP Finance – Closing activities, Validations and Substitutions & Reporting.
• Controlling- CO-Cost element accounting CO-Cost Center Accounting and CO-Internal Orders.
• Knowledge on CO-PA & Product Costing (Planning and cost object controlling).
• FI integration with MM, SD, HR & PS.
• Excellent business communication skills.

Preferred skills:

• Knowledge of SAP – BPC (Consolidation), Special purpose ledger, SOX, US GAAP, Various of Exits, Background on the Technical and Functional upgrade, Report painter, Report writer etc.
• Experience on FIORI APPS, BO-DS, BW, HANA and other reporting tools.
• Prior client facing consulting experience.
• SAP Finance/Controlling Certification is a plus.

It’s an energising role, in which you’ll have plenty of opportunities to lead the delivery of transformational workstreams, projects, and programmes, and support the wider team with your knowledge and experience. It will allow you to have the flexibility to lead on workstreams, projects, and programmes, giving you the ability to keep your Agile delivery and ServiceNow skills current.

As you do, we’ll support you in developing your ServiceNow, consultancy, and analytical skills – along with relationships that help shape your career.

Here, you’ll work with a portfolio of clients, each with their own backgrounds, strengths, and ambitions where we transform IT, HR, Customer Service, Cyber, Risk, GBS, or other capabilities through the ServiceNow platform.

As a Manager, you will play a key role in helping clients achieve business results through the delivery of ServiceNow engagements. You will be able to manage on-site and remote teams to deliver insightful solutions, balance priorities whilst ensuring on-time and on-budget engagements.

As a key part of the team you will:

• Be empowered to lead a range of initiatives, projects, and programmes to deliver value and successful outcomes to our customers through the ServiceNow platform.
• Lead the shaping, delivery, and financial aspects of these engagements to time and budget using Agile or other delivery methodologies.
• Work with on-site and remote client and EY teams from around the world.
• Lead aspects (e.g., comms/training/solutions) of the overall development to deliver value and successful outcomes to our customers.
• Facilitate workshops and 1-2-1 sessions using the platform to understand client challenges and demonstrate the potential solutions and outcomes.
• Contribute technically and functionally to solutions and sales.
• Set up and lead ways of working to ensure the engagement is delivered in a fun, inclusive, positive, and energetic way.
• Meet and manage deadlines individually, as part of and/or as the leader of a team.
• Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders.
• Experience of building delivery plans (time, resources, and dependencies) and proposals to solve internal or client challenges.
• Participate in knowledge sharing and good practice development, working with the UK, EMEA, and Global teams.
• Coach and develop others, acting as a positive role model for our people and clients.

• An open, inclusive growth mindset with a passion for collaboration.
• A good communicator with the confidence to engage at different levels.
• As a leader, you’ll be able to build great relationships and create impact with first and last impressions.
• You’ll understand there are always ‘naysayers’ and be resilient in the face of challenges – collaborating, seeking support, persuading, and influencing, as well as taking on board genuine concerns.
• Self-starting, able to work independently and as part of a team.
• Able to adapt and vary approaches, to suit client requirements and cultural considerations.
• Our clients are UK and Globally based, so you’ll need to be flexible to travel as and when the work requires.

• Proven track record in ServiceNow delivery, showcasing real and sustainable solutions.
• Expertise in project/programme delivery, consistently meeting deadlines and milestones.
• Demonstrated ability to manage diverse groups of stakeholders, fostering commitment and understanding.
• Some experience of people management and ability to manage different types/groups of stakeholders to build commitment and understanding.

• Relevant professional experience, including previous work with a Big 4, global management consultancy firm, niche consultancy, or performed an in-house role in which you gained exposure to ServiceNow projects and broader Digital Transformation programmes.
• Experience across ServiceNow solutions and/or other SaaS/PaaS tools

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.