Operations Siem-soar jobs at Ey in India, Bengaluru

Job Title: Operations Support - Supervising Associate

As Operations Support, you will serve as a trusted advisor to the ES Finance leadership, overseeing a range of administrative, operational, and reporting responsibilities to ensure streamlined and effective operational processes. You will play a key role in consolidating data and information, maintaining reports, managing communications, and developing presentation materials for our stakeholders. Additionally, you will engage in ad-hoc projects and business initiatives, contributing to the overall success of the organization.

Your key responsibilities

• Provide valuable insights to the leadership team and support leaders in executing ES Finance strategy
• Participate in the global planning and FTE forecasting processes
• Coordinate with different SF SPOCs for managing resource databases, support operational needs, manage projects and compiling information as required
• Support the client billing management and perform aging analysis, to ensure timely collection and to alert respective leaders for any potential risks
• Maintain the headcount database while ensuring accuracy and completeness
• Assist in guest relations and coordinate logistics for client and leadership visits
• Execute ad-hoc tasks and create presentation materials for leadership and clients
• Actively participate in process improvement and efficiency projects to achieve operational excellence and effectiveness
• Provide operational and administrative support to the team, including BCP and procurement
• Support in meeting the operational KPIs such as timesheet compliance, mandatory learning completion, RTO monitoring, etc.
• Manage communications, including drafting announcements, facilitating meetings, producing live events/townhalls, maintaining distribution lists and managing shared mailboxes
• Deliver reporting requirements to GDS stakeholders as needed
• May also have dotted-line management or counselling responsibilities for junior operations team members

To qualify for the role, you must have

• A bachelor’s degree in business, finance, or operations management
• Outstanding spoken and written English
• Minimum 5 years’ experience in a corporate environment, preferably in Operations, Administrative, Reporting, Business Support role

What we look for

We’re interested in professionals who have excellent communication and business relationship skills who are eager to be the 'Go To' contact for operational topics while supporting the ES Finance Leadership as a trusted business advisor, develop effective working relationships with the extended Finance team and leadership, becoming a key point of contact.

• Shows positive attitude towards work
• Problem-solver - ability to analyze problems, design and propose solutions
• Team-player attitude
• Ability to prioritize and manage conflicting demands
• Agile and can manage multiple high-priority projects
• A global mindset and ability to communicate and work effectively across cultures
• Strong ability to build relationships
• Good communication skills
• Advanced Word, Excel, Outlook & PowerPoint skills
• Power BI and SharePoint knowledge is not required, but an advantage

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across different locations – Argentina, India, Mexico, Spain, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Assistant Manager/Supervising Associate – Employee Relations (ER)

Key Responsibilities:

• Manage employee relations cases, ensuring timely and effective resolution.
• Collaborate with Service Line HR BPs on ER initiatives and projects.
• Conduct thorough investigations into employee grievances and complaints.
• Prepare detailed reports and documentation related to investigations and case management.
• Facilitate conflict resolution between employees and management.
• Assist in the development and implementation of ER policies and procedures.
• Maintain accurate records of all ER cases and initiatives.

:

• Strong investigation and analytical skills.
• Excellent report writing and documentation abilities.
• In-depth knowledge of labour laws and regulations.
• Effective conflict resolution and negotiation skills.
• Strong communication and interpersonal skills.

Reporting Structure:
This position reports to the ER Service Line Leads and does not have any direct reports.

:

:
We offer competitive compensation, professional development opportunities, and a supportive work environment

: MBA- HR

• A leadership role in shaping EY India’s ER culture and practices.
• Opportunity to work on strategic initiatives with senior leadership.
• Dynamic, inclusive, and high-impact work environment.
• Competitive compensation and benefits

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain positive energy, while being adaptable and creative in their approach.

What we offer

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Requisition Id : 1622757

CBS - TAL - Talent Attraction &Acquisition :

Across these teams, you'll have the opportunity to develop your career through a broad scope of engagements, mentoring, and formal learning. We aim to develop outstanding leaders who can help create long-term value for all our stakeholders and contribute to our purpose of Building a Better Working World for our clients, people, and communities.

Your key responsibilities

Technical Excellence

Skills and attributes

To qualify for the role you must have
Qualification

3- 6 yrs

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach.

What we offer

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Key Responsibilities

• Troubleshoot and work on day-to-day data lake operations, including job faiures and ETL failures, Data Quality Issues, data pipelines, and system health using Databricks /Spark/ETL tools, Airflow and other tools and technologies.
• Respond to alerts and notifications, ensuring timely resolution of complex data issues and incidents.
• Perform SOP-based issue resolution and beyond the SOP based issue resolution through deep dive and troubleshooting skills of job failures or operational anomalies.
• Communicate effectively with stakeholders, providing clear notifications, updates, and support as required.
• Collaborate proactively with various technical teams to ensure seamless operation and quick remediation of issues.
• Document incidents, resolutions, and standard processes to contribute to team knowledge bases and continuous improvement.
• Willingness to work in Shift based model of support including weekends

Required Skills & Qualifications

• Bachelor’s degree (B.E.) in Computer Science (CS), Information Science (IS), or equivalent from a reputed university.

Must Have

• Experience with Databricks Spark-based ETL troubleshooting.
• Strong understanding of ETL processes and data pipeline management.
• Proficiency in data lake operations and maintenance.
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• Min 2 years’ experience in IT operations, with exposure to data platforms or cloud environments.
• Hands On SQL.
• ITIL Foundational concepts & understanding is must to have

Good To Have

• Basic hands-on skills with at least one ETL tool (such as Nifi, Informatica, Talend/TAC, or similar) is good to have
• Exposure to workflow orchestration tools, preferably Airflow.
• Fundamental knowledge of Azure cloud services and concepts.
• Strong communication skills for stakeholder engagement and inter-team collaboration.
• Ability to debug issues in ETL/Data Analytics world, beyond standard SOPs and quickly troubleshoot routine operational issues.

Additional Requirements:

• Willingness to learn, adapt, and grow within a high learning curve environment.
• Experience working within financial data platforms or related domains.
• Exposure to multi-technology environments or large-scale data operations.
• Familiarity with incident management and escalation processes.

Why Join Us?

• Be part of a collaborative, growth-oriented team at the heart of finance data transformation.
• Opportunities for learning and development across modern data and cloud technologies.
• Engage in meaningful operational work with visibility across multiple technical domains.

Key Responsibilities

• Troubleshoot and work on day-to-day data lake operations, including job faiures and ETL failures, Data Quality Issues, data pipelines, and system health using Databricks /Spark/ETL tools, Airflow and other tools and technologies.
• Respond to alerts and notifications, ensuring timely resolution of complex data issues and incidents.
• Perform SOP-based issue resolution and beyond the SOP based issue resolution through deep dive and troubleshooting skills of job failures or operational anomalies.
• Communicate effectively with stakeholders, providing clear notifications, updates, and support as required.
• Collaborate proactively with various technical teams to ensure seamless operation and quick remediation of issues.
• Document incidents, resolutions, and standard processes to contribute to team knowledge bases and continuous improvement.
• Willingness to work in Shift based model of support including weekends

Required Skills & Qualifications

• Bachelor’s degree (B.E.) in Computer Science (CS), Information Science (IS), or equivalent from a reputed university.

Must Have

• Experience with Databricks Spark-based ETL troubleshooting.
• Strong understanding of ETL processes and data pipeline management.
• Proficiency in data lake operations and maintenance.
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• Min 2 years’ experience in IT operations, with exposure to data platforms or cloud environments.
• Hands On SQL.
• ITIL Foundational concepts & understanding is must to have

Good To Have

• Basic hands-on skills with at least one ETL tool (such as Nifi, Informatica, Talend/TAC, or similar) is good to have
• Exposure to workflow orchestration tools, preferably Airflow.
• Fundamental knowledge of Azure cloud services and concepts.
• Strong communication skills for stakeholder engagement and inter-team collaboration.
• Ability to debug issues in ETL/Data Analytics world, beyond standard SOPs and quickly troubleshoot routine operational issues.

Additional Requirements:

• Willingness to learn, adapt, and grow within a high learning curve environment.
• Experience working within financial data platforms or related domains.
• Exposure to multi-technology environments or large-scale data operations.
• Familiarity with incident management and escalation processes.

Why Join Us?

• Be part of a collaborative, growth-oriented team at the heart of finance data transformation.
• Opportunities for learning and development across modern data and cloud technologies.
• Engage in meaningful operational work with visibility across multiple technical domains.
• If you are an adaptable IT professional who thrives in a dynamic environment and has a strong foundation in technical operations, we invite you to apply and contribute to the success of FDL & EY.

The opportunity

• The Microsoft Alliance Operations Specialist will function out of EY’s Alliances & Ecosystem Center of Excellence and will be responsible for providing ongoing operations & enablement support for the EY-Microsoft Alliance. This role will codevelop and execute the support model for EY’s participation in Microsoft partner programs.

Your key responsibilities

• Own EY’s Partner Program orchestration and management in relation to EY’s strategic Alliance with Microsoft, and inclusive tools associated therewith.
• Global lead for administration of Microsoft Partner Center, which includes access management, commercial marketplace solution management, lead tracking, referral submissions, claim submissions, Azure revenue tracking and more.
• Manage Partner Center issue resolution, access requests, and ad hoc queries from the global business
• Serve as a trusted advisor to senior management, providing insights and recommendations on Partner Center benefits and other Microsoft partner programs.
• Coordinate Microsoft Advanced Specialization processes, collaborating with EY Global Microsoft Practice.
• Manage Microsoft revenue recognition processes – PAL and CPOR (plus others as needed) to translate influence Azure consumption and BizApps licensing into recognized partner metrics
• Own Microsoft Partner Program knowledge and act as Subject Matter Resource, reviewing key program changes, updating leadership, and supporting communication of updates
• Analysis of trends, top deals, etc. to identify business insights for leadership and stakeholders.
• Work with the EY Microsoft Co-Investment Team to manage all requirements related to requesting and reimbursing Incentives and other $ funding programs, helping to build awareness of programs, track and monitor compliance to process, manage platform and resolve issues with Microsoft
• Collaborate with the onshore Microsoft Alliance Enablement contacts on strategic projects and initiatives as and when required.
• Manage onshore stakeholder expectations, plans and communication.

Skills and attributes for success

• Exposure to partner portals and programs where administration, basic understanding of programs such as Partner Center referrals, CPOR and Partner Admin Link.
• Familiarity with Microsoft technologies, cloud services, and the Partner Center platform is required.
• Sales and pipeline exposure – understanding of concepts, opportunity life cycles and reporting.
• Should have a technology aptitude, technology exposure through experience or academics.
• Good at problem solving, should be capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & collaborating with various other teams towards the appropriate solution or resolution.
• Proficient at number crunching and presenting data.
• Excellent communications and organizational skills
• Meticulous and eager to analyze and solve complex process cases.
• Exceptional customer service skills, including responsiveness and commitment to quality.
• Strong and initiative-taking work ethic
• Ability to perform well prioritized tasks in a challenging environment.

To qualify for the role, you must have.

• A proficient understanding of how Microsoft’s partner programs are executed and have individually contributed towards assessing, managing, and owning such partner programs at an organizational level.
• Experience working for a global system integrator (GSI) and/or Big Four firm with exposure to complex partner programs, incentives, and investment programs from top tier software companies – ideally Microsoft
• Proven ability to contribute to teams to operationalize complex partner program requirements, processes, reporting, compliance, and portal management.
• Ability to leverage knowledge of programs to advise senior business leaders on how to maximize partner program benefits and minimize risks.
• Ability to work and influence multiple stakeholders in matrixed structures of large global partners.
• Strong skills to engage with senior leadership at partner organizations.
• Strong English speaking at negotiation level, strong influencing, and communication skills
• Enthusiastic, curious, high-energy individual, team motivator, uses a thought leadership approach.
• Working knowledge of Microsoft products and technologies
• Exposure to continuous process improvement and automation initiatives (and technologies), experience with process mapping, process documentation, internal audit preparation, facing audits, etc.

Ideally, you will also have

• Direct experience of working for Microsoft or in the Microsoft partner ecosystem
• Ability to collaborate with senior onshore stakeholders, excellent relationships, and stakeholder management skills, should have the ability to develop trusted business advisor relationships with onshore stakeholders.
• Should have experience with virtual work, preferably across multiple geographies, including cultural sensitivity, with a global mindset.
• Good at problem solving, should be capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & working with various other teams towards the appropriate solution or resolution.

Technologies and Tools

• Excellent with MS Excel and PowerPoint, Power Bi skills would be an added advantage.
• Good project management skills – project budgets, execution and tracking, reviews, strong time management skills including prioritizing, organizing, and tracking details and meeting a series of aggressive deadlines of multiple projects or assignments with varying completion dates.

What we look for

• Bachelor’s Degree preferably in Commerce
• Postgraduate preferably MBA (Business, Finance)
• 15+ years of total experience working in technology and professional services environments
• 10+ years directly supporting relevant technologies, alliances, and partner programs
• Proven experience collaborating with diverse stakeholders (both internal and external) in a virtual environment, across geographies.
• Location: India

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We will introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you : We will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You will be embraced for who you are and empowered to use your voice to help others find theirs.