Marketing & Strategy Specialist - Service Lines Solutions jobs at Ey in Canada, Toronto

Your key responsibilities

As a Manager at EY, you will contribute to the Supply Chain & Operations team by leading engagements, supporting practice development, and mentoring junior staff. Responsibilities include:

Engagement Management:

• Develop procurement solutions and guide client strategy with expert-level knowledge of e-procurement and broader digital procurement technologies, with specific focus on SAP Ariba and related e-
• Procurement platforms (CLM, spend analytics, agentic AI platforms).
• Lead the design, implementation, and deployment of e-Procurement and digital business transformation projects for clients.
• Provide business process design and functional expertise across all phases of technology implementation, including requirements gathering, design, build, testing, and change management.
• Support project leadership in business development and market growth initiatives.
• Manage project financials, including budgeting, resource planning, and day-to-day client interactions.

People Development:

• Foster the development of digital procurement capabilities within EY’s Supply Chain practice.
• Create a positive team environment and provide coaching and support to junior staff.
• Assist senior leadership with practice development activities such as recruiting and training.

Business Development:

• Help expand the Procurement Transformation practice across EY Canada.
• Collaborate across EY service lines to identify and support business development opportunities.
• Develop new solutions and innovative ways of working to advance EY’s innovation agenda.

Skills and attributes for success

• An undergraduate degree in Business Management, Supply Chain Management, or a related field.
• Subject matter knowledge of digital procurement platforms – such as SAP Ariba, or any other procurement and spend management solutions (Ivalua, Coupa, Jaggaer, agentic AI platforms, etc.)
• 5–7+ years of relevant consulting or industry experience with blue-chip organizations.
• Functional/technical proficiency in full lifecycle delivery of business transformation projects.

Ideally, you’ll also have:

• A high level of motivation, strong work ethic, and a self-starting attitude.
• Working knowledge in one or more of the following: Category Management, Strategic Sourcing, Contract Management, Supplier Relationship Management, or Procure-to-Pay processes.

What we offer you

When you thrive, we thrive. The EY benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being:

• $5,000 per year for mental health support benefits
• Wellbeing benefit of $1,200/year

Discover how, when and where you can work at

SSG focuses on Product and Technology competency which provides investment and acquisition guidance to clients across product, and technical topics needed to assess and advise companies leveraging their own proprietary software for commercial advantage

Your key responsibilities:

As a Senior Manager in our team, you’ll advise clients across software and tech-enabled services sectors, supporting in developing and executing strategies for transactions, use your knowledge and enthusiasm to apply your technical skills across the M&A transaction lifecycle; ranging from diligence to technology strategy assignments including pre-deal diligence, portfolio review and post deal value creation engagements.

• Product and Technology diligence: We provide market-leading product and technology diligence of companies in the Software Economy, an "inside-out" assessment of product capabilities, product road map, software architecture, technical debt, R&D organization, and software development processes, enabling investors to understand a software company's capabilities and ability to execute against its corporate strategy, while also identifying risks and opportunities.

Skills and attributes for success:

• Leading pre deal, post deal, value creation engagements with clients across all sectors including private equity across North America.
• Senior Managers manage an engagement’s successful execution, lead the engagement team and work directly with clients. Across each engagement, a Senior Manager will
• lead and direct the analysis approach, coach/ mentor team members, identify areas of necessary industry research, interview industry experts, conduct qualitative and
• quantitative investigation, and lead discussions with our clients
• Lead discussions to develop hypotheses, insights, and key findings critical to the engagement
• Executing qualitative and quantitative reviews (e.g., R&D Spend analysis, feature functionality benchmarking, competitor studies, organizational capabilities, technology capabilities) to support the formulation and validation of strategic recommendations
• Conducting in-depth interviews with key organizational stakeholders, industry experts and customers
• Contribute to people initiatives; mentoring, coaching, recruiting, retaining and training staff.

Desirable knowledge and experience:

• A master’s or bachelor's degree (or equivalent) with outstanding academic performance (Computer science or similar field would be a plus) and 6+ years of software-related work experience (strategy consulting work experience a plus)
• Any prior experience as functional head (e.g. CTO, CPO, CIO, Head of Engineering) within a software company, or the software function of a more traditional company, especially product management, software engineering, data science or DevOps, and ideally with recognized industry expertise would be a bonus
• Experience of transactions, ideally in performing of Technology Due Diligence and/or strategic value creation assignments (AI diligence experience is a plus)
• Ability to comment on technology aspects of transactions that are relevant and valued by clients and readers of Product and Technology Due Diligence reports
  Program and project management expertise with demonstrable experience in managing and being responsible for the delivery of successful programs
• Demonstrable experience or knowledge of structured methodologies and industry standards for Product Management, UI/UX design principles, Software Architecture, Software
• Development Life Cycle methods and the ability to provide insights based on experience
• Ability to analyze and assess software design artifacts such as architecture diagrams, software manifests, and user experience flows
• Proficient in the English language, including the ability to listen, understand, read and communicate effectively, both in writing and verbally, in a professional environment
• Report writing skills to convert valuable software-related insights into due diligence (DD) reports for consumption by stakeholders, ensuring clarity and actionable recommendations.
• Excellent problem solving, project management, facilitation and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Ability to make detailed assessments of industry, products, markets, competitors and customers to identify risks and opportunities
• Effective organization and time management skills with ability to work under pressure and adhere to project deadlines
• Flexible with working locations, the ability to learn quickly and leverage skills in new situations
  

Ideal candidate characteristics:

• You will be a charismatic and effective leader of diverse teams
• You will be a fluid and professional communicator with “C-suite” presence
• You will have a strong grasp of ethical and regulatory obligations
• You’ll be a trusted business consultant to our clients and use your deep knowledge of technology trends to work closely to their needs
• Your proven project management and stakeholder management experience will be key to the role

If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you

What we offer you

The salary range for the Senior Manager job in British Columbia is $144,000 to $192,000. Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Service Management

• Own and manage the delivery of Microsoft and AMS services across Microsoft D365
• Ensure adherence to SLAs, KPIs, and contractual obligations
• Manage incident, problem, change, and release processes in alignment with ITIL best practices

Client Engagement

• Serve as the primary escalation point for client issues
• Conduct regular service reviews and governance meetings
• Build and maintain strong client relationships to ensure satisfaction and retention

Team Leadership

• Lead cross-functional delivery teams including functional consultants, technical analysts, and offshore support
• Coordinate resource planning, onboarding, and performance management
• Foster a culture of accountability, collaboration, and continuous improvement

Continuous Improvement

• Identify and implement service optimization opportunities
• Drive automation, standardization, and best practices across engagements
• Monitor service trends and proactively address recurring issues

Financial & Contract Management

• Track and report on service delivery budgets, forecasts, and actuals
• Support contract renewals, scope changes, and commercial discussions

Qualifications

• Bachelor’s degree in Information Technology, Business, or related field
• ITIL Foundation certification (required); ITIL Intermediate or PMP (preferred)
• SAP SuccessFactors certification (preferred)

What We Offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

Support and coaching from some of the most engaging colleagues in the industry

Learning opportunities to develop new skills and progress your career

The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

This position is fully on-site and requires the individual to work from the Toronto office

Your key responsibilities

• Prepare, and build production files for print and digital output, conduct quality checks on printed materials ensuring accuracy and compliance with EY branding and formatting standards
• Manage the end-to-end process of print jobs, from initial intake to final delivery, while upholding high standards of quality and ensuring timely completion at every stage.
• Provide scanning services to clients as needed
• Seek opportunities for efficiency improvements
• Operate and maintain production equipment such as printers, cutters, and laminators
• Manage inventory levels of print supplies and materials ensuring that stock is maintained and reordered are places as necessary
• Interact with internal clients in person, and via email to capture specifications and expedite work orders
• Respond to walk-in requests and coordinate timely pick-up of completed jobs
• Troubleshoot basic printing and scanning issues and maintain a clean, and organised print shop environment
• Adhere to all safety protocols and guidelines to ensure a safe working environment
• Perform physical tasks such as lifting print materials and standing for extended periods
• Support with other occasional duties as assigned

Ideally, you’ll also

• Exhibit strong attention to detail and a commitment to quality control
• Be comfortable working in a production environment with moderate noise and physical activity
• Familiarity with print environments, production workflows, and volume-based operations is considered a strong asset

What we look for

• 1-3 years of experience in printing and document production, administrative support, or customer service
• Strong organisational skills with the ability to manage a high volume of requests and multitask efficiently in a fast-paced environment
• Superior customer service skills, both verbal and written
• Self-starter with the ability to work independently

Your key responsibilities

• Lead and oversee multiple Digital Health strategy workstreams and complex engagements, ensuring delivery of high-impact solutions and strategic recommendations.
• Provide senior leadership and direction to project teams, fostering a culture of excellence, innovation, and collaboration.
• Develop, maintain, and strengthen executive-level client relationships, acting as a trusted advisor and strategic partner.
• Drive business development activities, including identifying opportunities, leading proposal development, and supporting practice growth.
• Stay at the forefront of Digital Health trends and issues, providing thought leadership and market insights to clients and internal teams.
• Demonstrate deep technical and professional knowledge of Digital Health trends in both Canadian and global contexts.
• Mentor, coach, and develop Managers, Senior Consultants, and interns, supporting their professional growth and performance.
• Foster an inclusive, innovative, and team-oriented work environment, championing EY’s values and commitment to diversity.

To qualify for the role, you must have

• Bachelor’s or Master’s degree in business, health administration, technology, or equivalent experience (MBA or MSc preferred).
• A minimum of 8+ years’ experience in industry and/or with a professional services firm, with a successful track record in Digital Health and technology transformation strategy development, including senior leadership roles.
• A minimum of 5+ years’ experience in technology strategy consulting, with demonstrated experience leading large-scale digital operating model implementations in healthcare.
• Proven experience managing innovation, market assessments, and transformation projects.
• In-depth knowledge of EMR/HIS systems, including implementation and configuration best practices.
• Advanced problem-solving and critical thinking skills, with the ability to structure and plan complex workstreams to address bespoke client needs.
• Strong command of technical applications and tools to support complex analysis.
• Experience synthesizing research and analysis into structured, logical recommendations for executive audiences.
• Excellent communication, presentation, and writing skills.
• Willingness to travel as required (up to 80% of work week).

Skills and attributes for success

• Strategic leadership and vision in Digital Health transformation.
• Ability to build and maintain executive relationships and influence senior stakeholders.
• Proven track record of delivering high-quality, innovative solutions in complex environments.
• Commitment to mentoring and developing high-performing teams.

Ideally, you’ll also have

• Security clearance preferred.
• Experience with government and public sector health transformation initiatives.

As the Workplace Services Customer Service Coordinator –6 Month contract- you will be the first point of contact for the firm and the face of EY. You are a driven workplace services professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customers’ needs to exceed expectations. Your key responsibilities also include:

• Greeting visitors: Receive & welcome visitors to the office in a professional, courteous manner
• Incoming calls: Answer queries and directs calls
• Electronic Visitor Log: Check visitors in & out, providing the appropriate security badge if needed, and informing appropriate EY staff of their arrival
• Security badges: Maintain and track visitor and temporary building and/or office security badges
• Meeting preparation: Coordinate meeting room bookings, help with room set up, tear down/clean up
• Assistance/ Backup WSG Support: Cross-trained to assist in various WSG areas such as the mailroom, security desk, facilities related duties, and taking on broader reception duties, to maintainseamless coverage and operational flexibility.
• Equipment management: Understand and operate office equipment, place service calls as needed
• Light housekeeping: wiping down counters, maintaining reception area
• Overtime required as needed

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success
• Develop and maintain relationships to efficiently leverage expertise
• Sound judgement regarding confidential and sensitive matters Aptitude to differentiate when to act independently or team with others
• Highly adaptable and always ready to tackle new priorities or unexpected situations with ease.
• Quick-thinking and responsiveness in a fast-paced environment, able to manage multiple tasks efficiently.
• Motivated to grow, open to feedback, and eager to expand knowledge and skills.

What we look for

• Exceptional client service experience
• Strong oral communication skills, including active listening

Ideally, you’ll also have

• Reception and general facilities experience
• Professional services firm experience
• Post-secondary education

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About Our Team:Our Supply Chain Services team consists of approximately 300 professionals operating in 31 countries. We are innovators at heart, leveraging the latest technologies and trends to enhance our services. In a rapidly changing world, we embrace transformation and strive to deliver best-in-class services and supplier partnerships across four key categories:

• Talent (including Brand, Marketing, and Communications)
• Technology & External Content
• Real Estate (including Workplace Services and Real Estate Technology)
• Travel, Meetings & Events

In this role, you will be a key contributor within our Global Procurement’s Talent Procurement team, reporting to the Procurement Talent Lead for Canada. You will spearhead procurement strategies, sourcing execution, transformation initiatives, and stakeholder engagement for selected projects primarily in Canada.

Key Responsibilities:

• Deliver a portfolio of strategic projects across Talent (HR) categories, focusing on brand value and quantitative outcomes through strategic change, strong negotiations, and process efficiencies.
• Serve as a trusted advisor to EY stakeholders, aligning procurement projects with business needs while providing exceptional customer service.
• Manage end-to-end sourcing projects and category management activities, ensuring effective commercial management of EY’s Talent suppliers.
• Leverage digital tools and procurement technologies to enhance efficiency and support data-driven decision-making.
• Lead complex RFx processes and negotiations, collaborating with stakeholders and shared functions such as Legal and Risk Management.
• Foster strong relationships with key EY business stakeholders and report on project progress regularly.

Skills and Attributes for Success:To qualify for this role, you should have:

• A minimum of 5-7 years of procurement experience, particularly in sourcing Talent/HR services.
• A proven track record in defining and delivering procurement strategies in HR categories.
• Strong business acumen and the ability to identify opportunities that align with EY’s needs.

Ideally, you’ll also have:

• An ability to influence and align efforts with key stakeholders.
• A solid understanding of strategic trends in talent and HR.
• Excellent communication skills and the ability to travel up to 5% for strategic engagements.

What We Look For:

• Procurement Expertise: Strong understanding of procurement processes, particularly in Talent/HR, with a proven track record of developing effective sourcing strategies.
• Commercial Acumen: Ability to analyze market trends and identify cost-saving opportunities that align with business objectives.
• Influencing and Negotiation Skills: Exceptional skills in influencing stakeholders and negotiating favorable terms while maintaining strong relationships.
• Analytical and Strategic Thinking: Strong analytical skills to evaluate supplier performance and market conditions, translating data into actionable insights.
• Project Management Proficiency: Experience managing multiple projects simultaneously, ensuring alignment with timelines and budgets.
• Excellent Communication Skills: Strong oral and written communication abilities to effectively convey ideas and present to senior leadership.
• Technical Proficiency: Familiarity with procurement technologies, ERP systems (such as SAP Ariba), and tools for online Rfx and e-Auctions is advantageous. Proficiency in Microsoft Office tools is also expected.