Application Managed Services - Service Delivery Manager Microsoft jobs at Ey in Canada, Toronto

This role sits at the intersection of technology, people, and business. You’ll be helping clients modernize their HR operations with confidence, deep domain expertise, and a collaborative mindset.

Client Leadership & Strategy

• Act as a trusted advisor to HR leaders, helping shape transformation roadmaps aligned with business goals.
• Facilitate bilingual client workshops to translate strategic objectives into SAP SuccessFactors Employee Central solutions.
• Guide clients through decisions around process optimization, data governance, and HR architecture.

Implementation and Integration

• Lead the delivery of SAP SuccessFactors Employee Central implementations across sectors and geographies.
• Oversee configuration, data migration, testing, and deployment activities.
• Ensure seamless integration with other HR systems and third-party applications.

Solution Ownership & Innovation

• Maintain ownership of solution integrity across configuration, integration, data strategy, and reporting.
• Introduce leading practices and innovations from the SAP ecosystem.
• Champion continuous improvement in system design, user experience, and analytics.

Program Delivery & Coordination

• Drive coordination across cross-functional teams to align delivery with organizational goals.
• Manage project timelines, risks, and stakeholder communications.

People Leadership

• Lead and mentor delivery teams across onshore/offshore models.
• Foster growth and accountability through coaching and knowledge-sharing.

Change Enablement & Adoption

• Collaborate with change management teams to ensure successful adoption.
• Lead co-creation sessions to design user-centric solutions.

Skills and attributes for success

• Strong understanding of HR processes and best practices.
• Deep expertise in SAP SuccessFactors Employee Central.
• Experience in leading and mentoring teams.
• Proficiency in data migration, system configuration, and integration.
• Excellent project management and problem-solving skills.
• Bilingual fluency in French and English (spoken and written).

To qualify for the role you must have

• Bachelor’s or Master’s degree in Computer Science, Information Technology, HR, or Business Administration.
• Minimum 8 years of experience in HR technology consulting, with a focus on SAP SuccessFactors Employee Central.
• Proven ability to lead end-to-end implementations.
• Strong executive presence and facilitation skills.
• Experience managing cross-functional teams in complex environments.

Ideally, you’ll also have

• SAP SuccessFactors Employee Central certification.
• Experience with other SAP SuccessFactors modules (Compensation, Talent, Learning, Recruiting).
• Familiarity with SAP HCM or WorkForce Software.

What we look for

• You lead with curiosity, structure, and confidence—even when the path isn’t clear.
• Clients ask for you by name.
• Your teams grow stronger under your leadership.
• You elevate delivery by connecting business strategy with tech decisions—and telling that story well.

As a Manager or Senior Consultant, you’ll play a hands-on role in designing, configuring, and deploying onboarding solutions while guiding clients through transformation with confidence and empathy.

Client Engagement & Strategy

• Partner with HR and Talent Acquisition leaders to shape onboarding strategies aligned with business goals.
• Facilitate workshops to translate onboarding vision into SAP SuccessFactors capabilities.
• Advise clients on onboarding best practices, compliance, and experience design.

Solution Design & Implementation

• Lead the configuration and deployment of SAP SuccessFactors Onboarding, including integration with Recruiting and Employee Central.
• Design onboarding workflows, forms, and experiences tailored to client needs.
• Ensure seamless integration with third-party systems (e.g., background checks, provisioning tools).

Experience & Innovation

• Apply design thinking to create onboarding journeys that are intuitive, engaging, and inclusive.
• Introduce innovations such as mobile onboarding, preboarding portals, and personalized content.
• Continuously improve onboarding processes through analytics and feedback.

Project Delivery

• Manage project timelines, deliverables, and stakeholder communications.
• Collaborate with cross-functional teams to ensure successful implementation and adoption.
• Support testing, training, and change enablement activities.

Team Collaboration

• Mentor junior consultants and contribute to knowledge sharing within the SAP COI and HR tech team.
• Foster a collaborative and inclusive team environment.

Skills and attributes for success

• Strong understanding of onboarding processes and employee lifecycle.
• Hands-on experience with SAP SuccessFactors Onboarding and related modules.
• Ability to manage client relationships and lead workshops.
• Proficiency in system configuration, data migration, and integration.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

To qualify for the role you must have

• Bachelor’s or Master’s degree in HR, Business, Information Systems, or related field.
• 5+ years of experience in HR technology consulting, with a focus on SAP SuccessFactors.
• Proven experience implementing SAP SuccessFactors Onboarding.
• SAP SuccessFactors Onboarding certification (preferred).
• Experience working with global clients and distributed teams.

Ideally, you’ll also have

• Certifications in SAP SuccessFactors Recruiting and Employee Central.
• Experience with onboarding analytics and experience platforms.
• Exposure to compliance and regulatory onboarding requirements.

What we look for

• You bring empathy, structure, and creativity to onboarding design.
• You elevate onboarding from a process to an experience.
• You build trust with clients and teams through clarity, confidence, and delivery excellence.
• You connect onboarding to broader talent and business strategies—and tell that story well.

In this role, you will be responsible for team handling on large projects encompassing the entire gamut of SOX from conceptualization to crafting to implementation of the entire SOX program including documentation and control testing, evaluating internal controls, reliability of financial reporting, compliance with applicable laws and regulations and effectiveness and efficiency of operations including cost management. This should be a SOX framework implementer role.

Primary Responsibilities

You'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your responsibility for this role includes but are not limited to:

• Responsible for execution of SOX, IFC Designing, walkthrough & Implementation, Business Process Review,
• Creation & mapping of Business Flow charts with RCM etc. (individually and as a team). To Perform risk
• assessment procedures, including identification of significant accounts & classes of transactions, mapping of business processes and provide comprehensive input to the development of a risk-based annual internal audit/SOX audit plan.
• Prepare SOX documentation such as process flowcharts, process narratives and risk and controls matrix.
• Design attributes, perform test of design and operating effectiveness of control so suggest improvements in the process by assessing risks and controls related to business imperatives, identify gaps, and assist in remediation.
• Plan, implement, coordinate, and execute all phases of SOX compliance, (to include leading walkthroughs and identifying/validating key controls, developing test procedures, executing, and documenting testing,and reporting results to Management). To Ensure clear, concise, actionable, and practical observations and recommendations, with a well-documented process for communication and resolution with clients on SOX deficiencies observed. Understand client(s) requirements, respond promptly to client requests and enquiries, and consistently meet client needs
• Support Managers/Senior Managers in the process of preparing audit plans, audit program, testing and reports Work with existing processes/systems whilst making constructive suggestions for improvements.
• Demonstrate critical thinking and the ability to bring order to unstructured problems. Able to read situations and modify behaviour to build quality relationships. Responsible for quality and timeliness of deliverables, including conclusions on control effectiveness and impact of control deficiencies.

To qualify, candidates must have:

• Chartered Accountant (CA), CPA (US) or ACCA (UK) with 3+ years of experience with a large Global
• Corporate Process, Risk and Control department and/or similar experience
• MBA degree is a plus
• 2 to 7 years of relevant experience in SOX/IFC Designing & Implementation (preferably from the
• Risk Advisory practice of a Big 4 or reputed Consulting firms, else exposure to SOX in Industry will also do)
• Experience in conducting risk assessment procedures pertaining to financial reporting, process flow mapping, design, and documentation of RACM, controls testing, evaluation of control deficiencies and remediation plans Should be able to understand complex business situations, risk, and controls in ERP environment, identify gaps and suggest leading practices along with solid understanding on PCAOB requirements and COSO framework
• Should be process oriented and have strong analytical skills Should understand financial statements under Indian/US GAAP Have knowledge and understanding of SOX Framework
• Should possess excellent communication and report writing skills Capability of dealing with big clients Ability to handle pressure and manage complex situations Consistently demonstrate teamwork dynamics by working as a team member: understand personal and team roles; contribute to a positive working environment by building solid relationships with team members; and proactively seek guidance, clarification and feedback. Strong working experience of Excel, Visio, Word and other MS Office applications.

You will also integrate with line of business applications like Microsoft Dynamics 365. While many of our solutions extend Microsoft Dynamics 365, this role also involves extending and integrating with other enterprise systems such as SAP, Salesforce, and industry-specific platforms. You will help our clients harness the Power Platform to create modern omnichannel experiences, empower employees, and enable new business capabilities, while also guiding adoption models, governance, and community enablement.

Your key responsibilities

• Lead presales activities by designing and delivering compelling demos of Microsoft Copilot Studio and Power Platform solutions tailored to client needs.
• Architect and deliver enterprise-scale applications using Power Platform (Canvas, Model-driven, Power Automate, Power Pages) integrated with Dataverse and external systems.
• Design customer- and employee-facing applications that support omnichannel service, digital self-service, and workforce enablement scenarios.
• Leverage emerging AI capabilities, including Copilot Studio (multi-agent orchestration, plugins/actions, grounding) and Azure AI Foundry, and begin to apply Agentic AI approaches to create adaptive, intelligent solutions.Assess AI readiness for clients including data governance, compliance, and infrastructure prerequisites for deploying Copilot and autonomous agent.
• Develop integration patterns to extend ERP/CRM platforms such as Microsoft Dynamics 365, SAP, or Salesforce, and connect Power Platform with line-of-business applications and external APIs.
• Advise clients on licensing, architecture trade-offs, and cost models, shaping solution design for scalability and sustainability.
• Provide technical leadership in solution design, architecture documentation, and strategic decision-making across cloud and business application landscapes.
• Support and lead junior technical team members by sharing best practices, providing design recommendations, offering guidance on complex challenges, and conducting peer reviews to ensure high-quality deliverables and continuous learning.Drive delivery excellence: guide backlog shaping, oversee sprint-level architecture, and ensure non-functional requirements such as performance, security, and maintainability are met.
• Mentor and coach EY delivery teams and client stakeholders on Power Platform best practices, including secure development and AI safety considerations.
• Support business development by contributing to proposals, creating proofs-of-concept and demos, and engaging with client executives to shape solution vision.
• Promote adoption and governance by advising clients on Center of Excellence models, Managed Environments, and enabling federated maker communities that balance innovation with control.
• Advance EY’s practice maturity through reusable reference architectures, solution accelerators, and delivery playbooks tailored for Power Platform engagements.

Skills and attributes for success

• Delivery leadership: serve as the accountable architect for major Power Platform programs, ensuring technical quality, scalability, and business value from blueprint through go-live.
• Business development: support pursuits by shaping solution architectures, creating compelling demos, and articulating the business impact of Power Platform and AI-driven solutions.
• Practice maturity: contribute to EY’s Microsoft Business Applications and Power Platform competency by codifying solution patterns, accelerators, and delivery frameworks.
• Adoption & governance: advise clients on enabling federated maker communities, platform guardrails, and CoE/ALM models to drive safe and scalable adoption of Power Platform.

To qualify for the role, you must have:

• 10+ years in enterprise solution architecture, with at least 5 years hands-on experience delivering solutions with Microsoft Power Platform (Canvas and Model-driven apps, Power Automate, Dataverse, Power Pages).
• Proven experience building robust applications that are customer- or employee-facing, enabling omnichannel service, digital engagement, or workforce empowerment—not just process automation.
• Track record extending Power Platform alongside enterprise applications such as Microsoft Dynamics 365, SAP, Salesforce, or other industry platforms.
• Hands-on delivery experience with AI-driven solutions, including Copilot Studio and Azure AI Foundry; familiarity with emerging patterns in Agentic AI.
• Integration expertise across Microsoft ecosystem and third-party APIs, with an understanding of event-driven and API-first patterns.
• Experience advising on governance, ALM, and community enablement (CoE Starter Kit, Managed Environments, ALM Accelerator, and fostering federated maker communities).
• Strong consulting skills: client-facing leadership, solution shaping, workshop facilitation, pre-sales contributions, and executive communication.

Ideally, you’ll also have

• Microsoft certification: Power Platform Solution Architect Expert (PL-600).
• Additional certifications: PL-400 (Developer Associate), PL-200 (Functional Consultant Associate), PL-300 (Power BI Data Analyst).
• Relevant AI certifications such as AI-102 (Azure AI Engineer Associate) or AI-900 (Azure AI Fundamentals).

What we look for

• We’re interested in talented professionals with the ability to design and deliver a customer self-service portal built on Power Pages integrated with SAP order management, supported by Copilot Studio agents for digital assistance.
• Build an employee-facing mobile app using Canvas Power Apps and Power Automate to streamline field operations, integrated with Dynamics 365 or other ERP platforms.
• Extend a CRM or ERP platform with AI-driven copilots using Copilot Studio, Azure AI Foundry, and agentic AI principles for adaptive workflows.
• Guide a client’s IT and business leaders in standing up a Managed Environment and CoE to govern a federated maker community, enabling innovation while maintaining compliance.

As a Transactions Senior Consultant, you will be a professional member of our Financial Accounting Advisory Services (FAAS) team. FAAS operates principally through 4 main pillars: Enhanced Corporate Reporting & Accounting, Finance Optimization, Treasury Management and Transactions Advisory. We understand the evolving role of the CFO and the Finance function, and work with our clients to automate and streamline efficiency, control, and compliance functions, while simultaneously improving the value Finance provides to the organization. Together with our substantial investments in technology, knowledge, and learning resources available to our advisory professionals, you will be part of the team that delivers fit for purpose financial advisory services to our clients and their stakeholders.

Your key responsibilities

As a Transactions Senior Consultant, you will be an active contributor to teams focused on the growth and development of our Transactions service pillar including business development, client relationship management, opportunity management and client-facing engagement delivery. You will help finance leaders meet challenges that their teams are currently facing. You will work with them to achieve their potential transaction, acquisition, divestiture, process optimization, and process digitization objectives. You will offer them innovative advice for optimizing processes, using cutting-edge technologies and creating value for their organizations.

Skills and attributes for success

• Identification and assessment of business and operational needs, development of solutions tailored to client needs, assessment of the Finance function, performance of operations diagnostics, optimization of financial processes, provision of tailored training, and other
• Prepare deliverables tailored to client needs
• Promote an innovative and team-oriented work environment
• Develop and maintain productive relationships with client management
• Understand the client’s industry and recognize key performance drivers, business and operational trends, and new technical and industry developments
• Stay informed of changing market conditions and new regulatory developments and their impacts on clients.
• Attend training programs to continually develop skills
• Utilize technology to develop yourself, share knowledge with team members and enhance service delivery
• Maintain cooperative relationships and foster mutual support with other EY service line teams
• Strong spoken and written English skills; French language skills is an asset
• Strong interpersonal and communication skills to maintain impeccable relationships with clients
• Deep knowledge of business trends, emerging technical and industry developments
• Excellent project management and leadership skills
• Ability to manage multiple engagements and meet deadlines

What we look for

• Undergraduate degree in project management, business administration, operations management or industrial engineering
• Minimum of 3 years of relevant experience
• Professional designation and/or qualification i.e. CA, CPA (completed or in-progress)
• Highly adaptable and open to change
• Integrity within a professional environment
• Knowledge/experience in several of:
  
  • IPO readiness assessment and management of activities across the IPO lifecycle. Participation / involvement in an IPO would be an asset
  • Planning and integration of acquisitions across all aspects of Organization / People, Process and Technology including both project management and execution
  • Planning and management of disposals across all aspects of Organization / People, Process and Technology including both project management and execution
  • Technical accounting experience in IFRS and US GAAP
  • Audit or business (operational) experience in financial statement close and the application of Internal Controls over Financial Reporting, with a preference for experience
  • with SOX 404 or NI 52-109 compliance
• Highly developed analytical skills focused on business case and financial modelling
• Strong analytical and problem-solving skills with an ability to think critically and identify creative solutions outside of the box and thrive on new challenges
• Experience in process optimization or business analysis, including business process documentation
• Experience in process digitalization projects (dashboard, robotization, etc.)
• Experience in using the following tools and software:
  
  • Modelling and process management tools
  • Process flowchart software (Visio, LucidChart, etc.)
  • Microsoft Office suite
• Leading and driving high-quality work products within expected timeframes and on budget
• Knowledge and working experience on business processes including record to report, plan-to-perform, order-to-cash, and procure-to-pay an asset
• The ability to work collaboratively in a team environment
• Excellent communication skills including verbal, written, and presentation
• A high level of motivation and a self-starting attitude
• A willingness to travel on short notice to meet client needs

Ideally, you’ll also have

• The ability to work independently in a fast-paced, dynamic team-oriented environment
• The ability to develop relationships and rapidly build credibility and trust
• Demonstrated record of driving revenue within existing accounts and in developing new prospects within client organizations

What we offer you

The salary range for this job in British Columbia is $55,000 to $98,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Key Responsibilities

Reserve System:As a Reserve Coordinator, assist with collaboration room reservations, report issues with Condeco systems, and resolve reserve concerns, escalating as needed. Reserve rooms for training as needed, run daily reserve reports for multiple reservations, and send emails as required. Manage all-day instant meeting reports and reserve office space for special requests from upper management.

Maintenance and Facilities Management:Schedule service calls with vendors for any maintenance and operations. Follow up on service calls and schedule quarterly and yearly office cleanings. Arrange weekly carpet cleaning and service elevator reservations.

Manage vendor invoicing, ensuring accuracy and timeliness. Coordinate and place orders for required parts and appliances and make service calls to ensure smooth office operations.

Qualifications, knowledge and skills:

• A bachelor's degree in business administration, management, or a related field is preferred.
• 3-5 years of experience in administrative support or a similar role, with a proven track record of effectively managing multiple tasks and priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Teams), with a proven ability to learn customized software/tools.
• Strong organizational skills, excellent communication abilities, and a proactive, self-motivated attitude.
• Ability to work collaboratively in a team environment and build positive relationships with colleagues and vendors.
• Detail-oriented with a strong commitment to accuracy and quality.
• Adaptable to changing priorities and able to work under pressure.
• Demonstrated problem-solving skills and the ability to troubleshoot issues effectively.
• A positive attitude and a willingness to assist others in a team-oriented environment.
• Overtime required as needed.

Our team leverages a wide range of leading EPM platforms, including:

• Acterys
• Anaplan
• Board
• Microsoft Business Performance Planning
• OneStream
• Oracle EPM
• SAP SAC and Group Reporting
• Wolters Kluwer CCH Tagetik

Your key responsibilities

• Lead the design and implementation of financial planning and analysis (FP&A) operating models, as well as budgeting, forecasting, and reporting processes.
• Gather and translate business requirements into effective FP&A process designs and financial models, ensuring alignment with technical specifications.
• Collaborate closely with technical consultants to support the technical design and build of EPM solutions, ensuring functional requirements are met.
• Manage project timelines and deliverables, ensuring seamless execution of all functional aspects of EPM implementations.
• Lead testing efforts for EPM solutions, working with technical teams to validate that systems are configured correctly and meet business needs.
• Provide functional support throughout the implementation process, including system setup, documentation, and user training.
• Guide and mentor junior consultants, ensuring high-quality delivery that meets or exceeds client expectations.
• Learn and grow within a dynamic team focused on financial performance technologies.

Skills and attributes for success

• Strong understanding of EPM platforms and financial planning processes (e.g., FP&A, HR planning, CapEx).
• Ability to surface business requirements and help technical consultants define technical solutions.
• Experience with functional aspects of data modeling, scripting, and system integration.
• Excellent communication and collaboration skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Ideally, you’ll also have

• Experience with EPM platforms and or AI (machine learning, generative AI, etc).
• Familiarity with planning processes such as G&A Planning, HR Planning, Capital Expense Planning, and Project Planning.
• Exposure to pre-sales activities, including solution demos and proposal development.