Project Manager Customer Experience jobs at Ey in Belgium

Manager Enterprise Riskto support our growth, and help our clients with their ambitions in the field of Risk Management.

These services include (amongst others):

• The identification, evaluation and management of risks with an increased focus on sustainability and AI
• The preparation, execution and reporting of Internal Audits by reviewing the design and operating effectiveness of internal controls (using data analytics) and developing recommendations to improve effectiveness and efficiency of internal controls.
• The development of Risk Based Internal Audit Plans.
• The development or improvement of Enterprise Risk Management (ERM) and Third Party Risk Management (TPRM) frameworks, including the set-up and preparation, execution and reporting of risk assessments.
• The implementation and review of Internal Control environments (e.g. COSO based)
• The review of compliance management frameworks and how they help being compliant to regulatory requirements

Your Key Responsibilities:
You will advise our clients to achieve their objectives by supporting them to identify and manage their risks. Your tasks and responsibilities will include, amongst others, the following:

• Managing Internal Audits during which the design and operating effectiveness of internal controls (using data analytics) is reviewed recommendations are developed to improve effectiveness and efficiency of internal controls. These include operational, financial and sustainability controls.
• The development of Risk Based Internal Audit Plans.
• The development or improvement of Enterprise Risk Management (ERM) frameworks, including maturity assessments and the preparation, execution and reporting of risk assessments.
• The implementation of Internal Control environments (e.g. ESG, COSO, SOX).
• Co-develop go-to-market initiatives in the various sectors and industries in Belgium in the domains of internal control, internal audit and risk management

In your role as Manager , we expect you to manage execution of these tasks and responsibilities independently, with support of a Director or Partner. You will also coordinate and review work performed by more junior colleagues.

To qualify for the role:

• You have a master degree
• You have minimum 5 years of professional experience with internal organization control, internal audit, risk management or process optimization.
• You have strong project management skills to lead and manage engagements effectively.
• You have the ability to collaborate effectively with cross-functional teams.
• You have leadership skills to manage and mentor junior team members.
• You must have excellent interpersonal, communication and writing skills and strong analytical skills.Experience with data analytics is an asset.
• You are curious with a critical mindset and are a team player, but able to work autonomously.
• You are willing to travel occasionally.
• You are fluent in Dutch or French and English.

• Attractive remuneration package- We offer an attractive remuneration package; including a company car and fuel card, iPhone plus subscription, health insurance, pension plan, meal vouchers and eco vouchers. Thanks to our flex plan it is possible to choose what you value most.
• Flexible working arrangements- We are proud of our flexible working arrangements. We will actively support you in building a successful career and delivering excellent client service without sacrificing your personal priorities. We offer flexible working hours and working from home multiple days per week is possible.
• Inspiring work environment- At EY we are dedicated to providing you with an inspiring work environment. A work environment which allows you to further develop your skills and enables you to fulfill your true potential.
• Personal growth- You will receive numerous trainings and will be coached by a counselor. We offer a clear career path tailored to your unique skills.
• Fun- By joining our EY- teams, you can participate in team activities, companywide events and enjoy a drink during our monthly afterwork drink.
• Sustainability -We have a fleet of hybrid and electric cars. Our flex plan makes it possible for you to choose the most sustainable option for you. You can also opt for a train subscription or lease a bike. Furthermore, we recently moved to our brand-new sustainable office ‘the Wings’, right across from our current office in Diegem;
• Diversity & inclusion- At EY we are passionate about the inclusion and support of individuals of all groups; we do not discriminate on the basis of race, religion, gender, sexual orientation, or disability status;
• Location

Moreover, we have been elected as the. Over the years, EY evolved from the 9th to the 7th to the 4th to the 3rd place last year, to end first this year. We are tremendously proud of this accomplishment. We’ve built a workplace where people can flourish, develop and be happy. At EY you will beto take responsibility andto seize opportunities to grow your expertise and your career.

Within T&A, there is no "standard day." Each assignment brings new challenges. Therefore, we encourage a culture where development, entrepreneurship, and initiative are central.

As a manager/senior consultant, you will work with the team to strengthen the financial organization of companies of various sizes in the context of a transaction. This can range from fundraising with private investors, selling to private equity funds, or an IPO.

Some activities you can contribute to includeAnalyzing data and engaging with company stakeholders to identify key areas for improvement. You will then make recommendations on how to address these improvement points. Examples include:

• Contributing to the strategic shaping of the target operating model for the financial organization, both before and after a transaction.
• Improving, strengthening, and scaling the financial organization of portfolio companies of private equity funds throughout the investment lifecycle.
• Supporting management in identifying relevant KPIs to drive business operations and developing a framework for capturing and reporting data.
• Acting as an independent advisor to management during the IPO process, providing support in project management, drafting the prospectus, or interacting with regulators, lawyers, and accountants.
• Contributing to the development of the team, both professionally and informally, and playing a role in building client relationships.

What We Are Looking For - Where do you start if you want to change the world?

• At least 4 years of work experience
• Master's degree in Accounting & Financial Management, Business Management, Business Administration, (Financial) Economics, or another related field
• Strong analytical and problem-solving skills
• Practical ability to shape the business agenda and define strategic roadmaps
• Experience with complex projects and working with multidisciplinary teams
• Proficiency in both Dutch and English, both spoken and written

What We Offer - Is everything that counts being counted?

• Flexible working: in consultation with your team, you determine where and when you work. At home, in the office, at the client, or from another European country (up to 20 working days per year).
• Home office arrangement: to optimally set up your home workspace, EY provides the following resources: office chair, sit/stand desk, external monitor, desk lamp, (Bluetooth) headset, and a large external keyboard.
• Laptop and smartphone: you are entitled to a laptop and smartphone with a business subscription.
• Salary: in addition to your fixed salary, you may be eligible for a bonus depending on EY's financial performance. You are also entitled to an expense allowance (role-dependent) and an internet allowance of €40 net per month.
• Vacation days: you are entitled to 34-29 vacation days per year with a full-time contract and the option to purchase extra days.
• Training: EY values your continuous development. We offer you the opportunity to take various soft & hard skills training, courses, and external programs. For example, obtaining an MBA to broaden your skills in Leadership, Business, and Tech.
• Pension: from your start at EY, you build pension capital. Every month, EY allocates a premium for your pension. There is also the option to voluntarily save extra.

The procedure consists of an assessment, 1 or 2 interviews, and a partner interview. After a good match, a job offer will follow.

Part of the application procedure is an (online) assessment and a pre-employment screening. Due to laws and regulations and because EY (and in some cases its clients) sets high standards for the reliability and integrity of its employees, every new employee is screened. Depending on the job level, the pre-employment screening may include the following components: Certificate of Good Conduct (VOG) or – if no VOG can be requested in the Netherlands – Criminal Background Check from the country where you currently live or have lived in the past five years, integrity questionnaire, verification of ID, diplomas, and/or work experience, and consulting the central insolvency register.

About the Job

You’ll work with CFOs and their teams to. Using your expertise in finance and technology, you’ll help designagile, future-ready finance functionsthat are intelligent, data-driven, and connected.

You’ll leverage the latest innovations, from- to help organizations gain insight, boost efficiency, and deliver measurable impact. Alongside a diverse, high-performing team, you’ll drive meaningful change and grow through experiences that challenge and inspire you.

Sample projects include:

• Agile Finance Strategy & Transformation– designing digital finance visions, target operating models, and innovation-led functions that align finance, business, and technology to deliver enterprise-wide impact.
• Global Business Services– building high-performing, internationally integrated operating models by simplifying and standardizing processes, leveraging automation and digital tools, and applying location strategy insights to optimize global delivery and resource allocation.
• Value and Performance Management– implementing advanced planning, reporting, and analytics solutions that enable finance to provide actionable insights and drive sustainable long-term value.

Skills and Attributes for Success

• – build strong relationships with clients and colleagues.
• Forward-thinking and self-motivated– embrace new challenges and drive innovation.
• Analytical and problem-solving skills– turn complex issues into actionable solutions.
• Business and technical acumen– understand finance, accounting, and technology trends.
• Flexibility and adaptability– thrive in evolving environments and travel when required.
• Hands-on experienceimproving transactional processes (Order to Cash, Procure to Pay, Record to Report) and/or FP&A.
• Experience with leading finance and analytics platforms: SAP S/4HANA, Microsoft Power BI, ServiceNow, HighRadius, or similar.
• Exposure to large-scale transformation projects, including:
• ERP or Business Performance Management implementations as a finance or FP&A subject matter expert.
• Reporting transformation using Business Intelligence, data analytics, and visualization tools.
• Program/project management for enterprise-wide finance transformation initiatives.
• Robotic Process Automation (RPA) or AI/GenAI integration.
• Global perspective

To qualify for the role, you must have

• 5–8 years of experiencedelivering finance transformation, in consulting or industry.
• People management and leadership excellence– inspire teams and guide them toward high performance.
• Clear and impactful communication– present complex ideas effectively in English, Dutch, and/or French.
• Business development capabilities– identify opportunities, shape proposals, and contribute to closing strategic deals.
• C-suite relationship building– cultivate and sustain trusted partnerships with senior executives.

Ideally, You Will Also Have

• Strong academic background

What We Offer

• – join a global community, with training and opportunities to reach your full potential.
• Attractive remuneration package– company car and charging card, iPhone plus subscription, health insurance, pension plan, meal and eco vouchers, and flexibility to prioritize benefits that matter most.
• Flexible working arrangements– hybrid work supported, balancing career and personal priorities.
• Inspiring work environment– supportive, collaborative culture to develop your skills and potential.
• Learning & personal growth– onboarding, continuous training, mentoring, and clear career paths.
• Fun– team activities, company-wide events, and monthly after-work gatherings.
• Sustainability– hybrid/electric cars, public transport, or bike leasing via our sustainable flex plan
• Diversity & Inclusion– we welcome and support individuals of all backgrounds.
• Accessible offices– reachable by public transport or car, with parking and charging stations.

At EY, you’ll build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and inclusive culture you need to discover your full potential. Through world-class coaching and continuous learning, you’ll develop the skillsets to stay relevant today and in the future - all while building lifelong connections with colleagues, mentors, and leaders.

Your Key Responsibilities

• You will be an intrinsic part of the client team and will be in the forefront of communication with clients, expats, authorities, and other stakeholders;
• You will be co-responsible for your client portfolio and will be expected to take proactive action, together with the client team;
• You will advise our clients on the best available immigration route and the impact thereof on their business;
• Building on your existing experience, you will make the proper assessment, prepare your files together with the client team and follow up on these files with the competent authorities. In doing so, you will guide the client and their expat population through the Belgian immigration process;
• You will be expected to supervise your junior colleagues and offshore team and assist them in their client work;
• You will be part of our knowledge team and co-author local and global communication in regards to legislative changes and other updates. You will also be expected to proactively follow up on relevant legislative changes andyou have sufficient expertise on how to interpret the legislation.

Your Profile

You have:

• You have a legal background and have obtained a degree in law;
• You have built up working experience of at least 5 years in a similar role or field;
• You are available as soon as possible;
• You are fluent in English (written and oral communication skills), in French and/or Dutch;
• You are well organized, precise and you can prioritize;
• You are client minded and a real team player;
• You like to communicate and are not afraid to be in contact with the authorities and clients;

What’s In It For You

• – you become part of the EY Family providing you with all the necessary skills, training and opportunities; enabling you to grow to your fullest potential.
• Attractive remuneration package- We offer an attractive remuneration package; including a company car and charging card, iPhone plus subscription, health insurance, pension plan, meal vouchers, and eco vouchers. Thanks to our flex plan it is possible to choose what you value most.

• Mobility package- As from 1 January 2025, you’ll be able to opt-in for the mobility budget. In return for giving up your (right to a) company car, you’ll receive a monthly budget from EY as compensation. This budget will allow you to use your employer-provided compensation for alternative transportation means or similar benefits, incl. reimbursement of housing costs (on condition you live within 10km of your main place of employment).

• Flexible working arrangements- We are proud of our flexible working arrangements. We will actively support you in building a successful career and delivering excellent client service without sacrificing your personal priorities. We offer flexible working hours and working from home multiple days per week is possible.
• Inspiring work environment- At EY we are dedicated to providing you with an inspiring work environment. A work environment that allows you to further develop your skills and enables you to fulfill your true potential.
• Learning & personal growth- You will benefit from an onboarding program, receive extensive training and will be coached by a counselor. We offer a clear career path tailored to your unique skills with necessary guidance.
• Fun- By joining our EY- teams, you can participate in team activities, and companywide events and enjoy a drink during our monthly after-work drink.
• Sustainability- We have a fleet of hybrid and electric cars. Our flex plan makes it possible for you to choose the most sustainable option for you. You can also opt for a train subscription or lease a bike.
• Diversity & Inclusion- At EY we are passionate about the inclusion and support of individuals of all groups; we do not discriminate on the basis of race, religion, gender, sexual orientation, or disability status.
• Location- All of our offices are easily accessible by public transport and/or by car andhave parking space. They all have parking spaces and charging stations are provided.
• Best Workplace– You will be part of the 2023 number one rated Best Workplace (Great Place to Work).

Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skillsets you need to stay relevant today and in the future – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.

Manager Supply Chain - Planning

Key Responsibilities

You will implement and deliver OMP solutions end-to-end and have the task to:

• Optimize the Supply Chain Planning processes and functions of our clients while translating their business needs into functional and technical requirements for the OMP solutions.
• Be hands on in the tools and co-create solutions that fit our clients’ needs and are in line with the capabilities of OMP
• Assist in the configuration and parametrization of the OMP solutions
• Have an eye for the impact the new ways of working will have on the end-user and implement solutions to smoothen the transition (eg. Training, end-user profiling,…)

In addition, you’ll actively establish and strengthen the relationships with our regional and global Supply Chain Planning leadership teams and with the OMP senior management.

Profile

• A master’s degree with emphasis in Industrial Engineering, Business, Supply Chain or Logistics with strong academic records
• A minimum of 5 years professional experience with a demonstrated track record of delivering sustained improvements in business performance through technology, gained in consultancy or the industry either as an end-user or as an implementation lead.
• You are passionate about Supply Chain planning and can rely on strong knowledge and experience in this field or one of the sub-fields (demand planning, forecasting, S&OP, IBP, EBP, DRP, Production Scheduling,…),
• You are technologically savvy and had prior experience with Supply Chain Planning Systems (OMP, O9, Kinaxis) but most of all you are willing to gather deep knowledge about OMP.
• Fluent written and spoken English, French and/or Dutch
• Excellent analytical capabilities, drive, enthusiasm, conceptual thinking, communication and influencing skills and pragmatism in execution
• Entrepreneurial spirit & excellent business development skills
• Intrinsic motivation to help establish and strengthen relationships with our clients
• Commitment to support the development of others through taking on coaching and counselling roles for team members

Offer

• You will join an ambitious, international, dynamic team, genuinely passionate about its work, within a leading global professional services firm;
• We offer extensive trainings, both on technical matters, as well on soft skills and project management;
• We offer you an attractive remuneration package (competitive salary, net allowances and extensive fringe benefits: company car with fuel card, smart phone, health insurance, pension plan, etc).;
• We give you the opportunity to take an executive role in growing the planning practice within the SC&O team.
• We are proud of our flexible working arrangements, and we will support you to build a successful career and deliver excellent client service without sacrificing your personal priorities. While our client-facing profession might require regular travel, and at times working at client sites, we are committed to help you achieve a work-life balance;
• At EY we are passionate about the inclusion and support of individuals of all groups; we do not discriminate on the basis of race, religion, gender, sexual orientation, or disability status.

Your Key Responsibilities

You will work for public clients, especially in the areas of digitalization, optimization and organization design. You will support and accompany projects from strategy development to implementation at federal, regional and local level.You will take on a wide range of tasks:

• You lead the project-based consulting of national as well as regional institutions and facilities in the public sector
• You lead our interdisciplinary engagement team and ensure that they have a thorough understanding of our clients' unique needs, goals and expectations
• You will be responsible for performance management, identifying opportunities to improve our products and processes and supporting market development
• You advise our clients on the analysis of existing challenges as well as the implementation of correspondingly complex solutions, concepts and models that serve as a basis for political and economic decisions
• You develop options for action in strategic and operational decision-making processes with the help of international standards and multidimensional models.

Your Profile

• You have a degree in economics and social sciences or a law degree and are passionate about topics in the field of public sector, digitalization, optimization and organization design
• You have at least 8+ years of professional experience in one of the following areas: Public Administration, Digital Transformation, Energy, Environment, Mobility – in an advisory role for the public sector
• You have experience within business development
• You impress with your pronounced flexibility and openness to new, varied challenges
• You work precisely, in a structured and independent manner
• You have strong analytical skills and a quick grasp of things
• You are a team player with commitment
• You like to take on responsibility and have already gained experience in managing projects and leading project teams
• You have excellent communication and presentation skills in Dutch, French and English

What’s In It For You

• – you become part of the EY Family providing you with all the necessary skills, training and opportunities; enabling you to grow to your fullest potential.
• Attractive remuneration package- We offer an attractive remuneration package; including a company car and charging card, iPhone plus subscription, health insurance, pension plan, meal vouchers, and eco vouchers. Thanks to our flex plan it is possible to choose what you value most.
• Flexible working arrangements- We are proud of our flexible working arrangements. We will actively support you in building a successful career and delivering excellent client service without sacrificing your personal priorities. We offer flexible working hours and working from home multiple days per week is possible.
• Inspiring work environment- At EY we are dedicated to providing you with an inspiring work environment. A work environment that allows you to further develop your skills and enables you to fulfill your true potential.
• Learning & personal growth- You will benefit from an onboarding program, receive extensive training and will be coached by a counselor. We offer a clear career path tailored to your unique skills with necessary guidance.
• Fun- By joining our EY- teams, you can participate in team activities, and companywide events and enjoy a drink during our monthly after-work drink.
• Sustainability- We have a fleet of hybrid and electric cars. Our flex plan makes it possible for you to choose the most sustainable option for you. You can also opt for a train subscription or lease a bike.
• Diversity & Inclusion- At EY we are passionate about the inclusion and support of individuals of all groups; we do not discriminate on the basis of race, religion, gender, sexual orientation, or disability status.
• Location- All of our offices are easily accessible by public transport and/or by car andhave parking space. They all have parking spaces and charging stations are provided.
• Best Workplace– You will be part of the 2023 number one rated Best Workplace (Great Place to Work).

Our Belgian practice is part of an EMEIA and Global cyber competency that holds over 7.000 cyber experts. We are one of the 63 Advanced Security Centers globally.

Our team is organized based on four core cyber capabilities that drive our go-to-market, i.e.

• Cyber Strategy and Resilience: Design and strengthen cybersecurity programs that align with business objectives, regulatory requirements, and long-term resilience.
• Offensive Security: Uncover vulnerabilities through penetration testing and red teaming across applications, infrastructure, and cloud environments..
• Defensive Security: Detect, respond, and recover from cyber threats with 24/7 incident response, CSIRT co-operation, and actionable cyber threat intelligence.
• Data Protection and Privacy: Ensure compliance with global data regulations (e.g., GDPR) while safeguarding critical information and maintaining stakeholder trust.

We have ambitious plans to expand our market leading Cybersecurity practice. We continue to build our Cybersecurity practice and are looking for a strong (Senior) Manager with experience and expertise in cyber, more specifically in the domain of strategy and resilience.

You will join a team of experts providing cybersecurity services to a wide range of clients in industry and government, both nationally and internationally. You will lead or deliver engagements related to security strategy and governance. Depending on your level of experience also develop and support our go-to-market and solutions in this domain.

By joining us now you will be part of our exciting growth strategy where you will get the opportunity to shape your career it in line with your own interests and aspirations.

Your Key Responsibilities

Taking into account your experience and maturity, your involvement will vary from:

• assisting in delivering these projects,
• acting as a subject matter expert,
• leading a team towards excellent client experience, and
• pro-actively identifying and pursuing opportunities for further business and team growth.

Activities during project delivery:

• Understanding client’s risk exposure and developing appropriate information and cybersecurity strategies.
• Assessing the maturity of clients’ current cybersecurity program and identifying areas for improvement.
• Building a prioritized roadmap for project investments and organizational change initiatives and validating that the client’s security investments have improved its security posture.
• Defining and implementing cybersecurity related frameworks, supported by policies, standards and procedures, in line with internal and/or external (compliance) requirements.
• Supporting the client’s team by acting as an interim team member (e.g. CISO, cybersecurity officer, cybersecurity manager, …).
• Monitoring progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. Stay abreast of current business and industry trends relevant to our clients.
• Use knowledge of the current IT environment and industry trends to identify engagement and client service issues and communicate this information to the engagement team and client management.
• Demonstrating and applying a thorough understanding of complex information systems.
• Establishing relationships with client personnel at appropriate levels.
• Helping identify and developing business opportunities and delivering quality client services.

Your Profile

• You have a Bachelor's or Master’s Degree with a strong affinity with information and IT security/governance.
• You have relevant experience in assessing or implementing cybersecurity processes and governance, and experience in working independently or as part of a large team to delivery cybersecurity services on its own or within large complex projects.
• Proven experience in building and maintaining Information Security Management Systems (ISMS) is considered a plus.
• Possession of relevant qualifications such as CISSP or ISO27001, as well as involvement in industry related organizations (e.g. ISACA, L-SEC, ISF… ) are an asset.
• You have knowledge of and experience with relevant industry security standards and frameworks, such as ISO 2700x, CyFun, ISF, NIST, WebTrust, OWASP, COBIT, GAPP, SABSA, …
• You are able to communicate effectively with both IT and business people about information security matters.
• You have an analytical mindset, strive for quality and are able to work in a result-oriented environment.
• You have full working proficiency in Dutch or French and English.

What's In It For You

• EY Family – you become part of the EY Family providing you with all the necessary skills, training and opportunities; enabling you to grow to your fullest potential.
• Attractive remuneration package - We offer an attractive remuneration package; including a company car and charging card , iPhone plus subscription, health insurance, pension plan, meal vouchers, and eco vouchers. Thanks to our flex plan it is possible to choose what you value most.
• Flexible working arrangements - We are proud of our flexible working arrangements. We will actively support you in building a successful career and delivering excellent client service without sacrificing your personal priorities. We offer flexible working hours and working from home multiple days per week is possible.
• Inspiring work environment - At EY we are dedicated to providing you with an inspiring work environment. A work environment that allows you to further develop your skills and enables you to fulfill your true potential.
• Learning & personal growth - You will benefit from an onboarding program, receive extensive training and will be coached by a counselor. We offer a clear career path tailored to your unique skills with necessary guidance.
• Fun - By joining our EY- teams, you can participate in team activities, and companywide events and enjoy a drink during our monthly after-work drink.
• Sustainability - We have a fleet of hybrid and electric cars. Our flex plan makes it possible for you to choose the most sustainable option for you. You can also opt for a train subscription or lease a bike.
• Diversity & Inclusion - At EY we are passionate about the inclusion and support of individuals of all groups; we do not discriminate on the basis of race, religion, gender, sexual orientation, or disability status.
• Location - All of our offices are easily accessible by public transport and/or by car and have parking space. They all have parking spaces and charging stations are provided.
• Best Workplace – You will be part of the 2023 number one rated Best Workplace (Great Place to Work).

Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology, surround you with high-performing teams, and provide the global scale and diverse and inclusive culture you need to discover your full potential. Through our coaching and training programs, you’ll develop the skillsets you need to stay relevant today and in the future – all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond