Service Delivery Pod Leader jobs at Ey in Australia, Ballarat

You’ll provide vital support across various engagements, ensuring contract obligations are met in administration, billing, governance, and reporting. You’ll also maintain oversight of schedules, deliverables, dependencies, risks, and issues, playing a key role in ensuring smooth delivery and strong governance across client engagements.

Your key responsibilities

• Ensure contract and process compliance: Monitor and manage obligations in administration, billing, reporting, and governance to meet contractual and operational standards.
• Conduct audits and risk analysis: Verify transactions, review records, and analyse risks to support proactive decision-making and project continuity.
• Support governance and documentation: Prepare and maintain delivery frameworks, secretariat services, and accurate records for all activities.
• Facilitate stakeholder engagement: Communicate clearly with service providers and internal teams to resolve issues and align on audit findings and delivery activities.
• Drive continuous improvement: Apply analytical skills to identify gaps, improve processes, and deliver high-quality outcomes across engagements.

What we look for

To be considered for this role you must have:

• Strong analytical and detail-oriented skills, with the ability to work with large data sets and solve problems.
• Technical proficiency in Microsoft Office and experience maintaining project/process documentation.
• Clear and professional communication skills for engaging with service providers and stakeholders.

Ideally, you’ll also have the skills and attributes below but don’t worry if you don’t tick all the boxes. We’re interested in your aptitude, attitude and willingness to learn.

• Experience in compliance, auditing, or government-funded programs.
• Ability to identify gaps and drive continuous improvement in processes.
• Collaborative approach with initiative and willingness to learn in a team environment.

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.

• A comprehensive benefits package : From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally ( free parking / discounted leisure – tailored to Ballarat/ in role training - payment of certitification / great team culture )

Acknowledgement of Country

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

© 2025 Ernst & Young Australia. A member firm of Ernst & Young Global Limited. All Rights Reserved. Liability limited by a scheme approved under Professional Standards Legislation.

Your key responsibilities

• Performing daily AP/AR tasks, including invoice processing, payment allocations, and vendor account reconciliation, ensuring compliance with internal controls.
• Supporting team workflows by managing task allocations and maintaining data accuracy.
• Act as the primary escalation point for complex or high-risk issues related to AP/AR, including discrepancies, vendor disputes, or policy exceptions.
• Coaching, mentoring, and developing team members, fostering a high-performance culture that supports continuous learning, accountability, and alignment with EY’s core values.
• Contributing to process improvements by identifying inefficiencies and suggesting solutions to the Service Delivery Manager.

What we look for

• Strong working knowledge of end-to-end AP/AR processes, with proficiency in Microsoft Excel, SharePoint, and relevant financial systems.
• Demonstrated ability to lead, coach and develop a high-performing team, fostering an engaged and collaborative team culture.
• Excellent organisational and analytical skills, with a structured, detail-focused approach to managing high volumes of work and competing priorities.
• Strong stakeholder communication skills and a continuous improvement mindset, with a desire to make a meaningful impact and drive better ways of working.
• Previous experience operating in a team leader/supervisor capacity would be beneficial.

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.

• A comprehensive benefits package : From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally

• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Acknowledgement of Country

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities

• Performing daily AP/AR tasks, including invoice processing, payment allocations, and vendor account reconciliation, ensuring compliance with internal controls.
• Supporting team workflows by managing task allocations and maintaining data accuracy.
• Act as the primary escalation point for complex or high-risk issues related to AP/AR, including discrepancies, vendor disputes, or policy exceptions.
• Coaching, mentoring, and developing team members, fostering a high-performance culture that supports continuous learning, accountability, and alignment with EY’s core values.
• Contributing to process improvements by identifying inefficiencies and suggesting solutions to the Service Delivery Manager.

What we look for

• Strong working knowledge of end-to-end AP/AR processes, with proficiency in Microsoft Excel, SharePoint, and relevant financial systems.
• Demonstrated ability to lead, coach and develop a high-performing team, fostering an engaged and collaborative team culture.
• Excellent organisational and analytical skills, with a structured, detail-focused approach to managing high volumes of work and competing priorities.
• Strong stakeholder communication skills and a continuous improvement mindset, with a desire to make a meaningful impact and drive better ways of working.
• Previous experience operating in a team leader/supervisor capacity would be beneficial.

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.

• A comprehensive benefits package : From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally

• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Acknowledgement of Country

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.