Jobs at Ebay in United States, Salt Lake City

You will:

• Work in an environment that is challenging, fast paced, with a high volume of inbound phone based contacts

• Able to drive clarity and ask probing questions to identify the root cause of complex issues. Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay, the buyer, and the seller

• Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages

• Apply own judgment in certain cases to proactively find a resolution when not immediately available

• Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more.

• Able to work an AM or PM schedule with two consecutive days off, working either Saturday or Sunday

• Hardworking and energetic to what we do. You care, so we can move the dial. Lead with understanding that everything we do impacts our people and customers

• Looking for a culture where we value, support, and inspire each other. Feel empowered and open to possibilities.

• Able to deliver extraordinary impact. You start by being excellent at the basics and going above and beyond for our people, customers, and partners

• Committed to consistently adhere to internal policies/processes and regulatory compliance. Strictly adheres to guidelines and minimizes errors, omissions, and oversights

• Willing to create a culture that promotes inclusiveness and collaboration. Value the diversity of thought and everyone's input, while creating a safe environment where we listen with curiosity, even if we disagree.

• 2+ years of call center or relevant customer service experience

• A stellar communicator, with high level of empathy and emotional intelligence

• Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches

• You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations

• Skilled and insightful to the needs of customers. Maintaining high levels of resiliency while delivering tough messages

• Comfortable in a dynamic, fast-paced, and constantly evolving working environment

• Must Be Located in Utah.

• Have a secure workspace in a room or office with a door that closes off from noises and distractions such as pets, children and other adults

• Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) during working hours

• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)

• Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload

The base pay range for this position is expected in the range below:

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

You will:

• Work in an environment that is challenging, fast paced, with a high volume of inbound phone based contacts
• Address questions related to compliance and policy adherence, ensuring members understand and follow these guidelines while providing guidance and support to resolve issues
• Able to drive clarity and ask probing questions to identify the root cause of complex issues. Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay and its members
• Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages
• Adhere to established policy-driven guidelines, ensuring consistency and compliance in decision-making processes, while exercising minimal personal discretion to maintain uniformity and uphold the organization's standards and procedures.
• Conduct thorough investigations of member accounts to identify issues ensuring compliance with established policies
• Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more

You are :

• Able to work an AM or PM schedule working both weekend days
• Hardworking and energetic to what we do. You care, so we can move the dial. Lead with understanding that everything we do impacts our people and customers
• Looking for a culture where we value, support, and inspire each other. Feel empowered and open to possibilities
• Able to deliver extraordinary impact. You start by being excellent at the basics and going over and beyond for our people, customers, and partners
• Committed to consistently adhere to internal policies/processes and regulatory compliance. Strictly adheres to guidelines and minimizes errors, omissions, and oversights
• Willing to create a culture that promotes inclusiveness and collaboration. Value the diversity of thought and everyone's input, while creating a safe environment where we listen with curiosity, even if we disagree
  

To be successful (Requirements) :

• 3+ years of call center or relevant customer service experience
• You are customer-centric; a stellar communicator, with high levels of empathy and emotional intelligence
• Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches
• Skilled and insightful to the needs of customers. Maintaining resiliency while delivering tough messages
• Comfortable in a dynamic, fast-paced, and constantly evolving working environment
  

Work from Home Requirements :

• Have a secure workspace in a room or office with a door that closes off from noises and distractions such as pets, children and other adults
• Willing to work a structured work schedule which includes not undertaking the primary care of another individual (such as a child or adult) during working hours
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)
• Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload
  

Our Benefits:

• Starting pay of $22.50/hr with differentials for swing and weekend shifts
• Benefits on Day 1 (Medical, Dental, Vision Insurance)
• 16+ Days of Paid Time Off
• eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
• Teammates receive quarterly performance bonuses and yearly performance raises

The base pay range for this position is expected in the range below:

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

The base pay range for this position is expected in the range below:

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Seller Engagement & Issue Resolution

• Lead the response to escalated seller concerns with empathy, professionalism, and a focus on resolution.

• Bring calm and clarity to emotional or high-tension situations with sellers.

• Act as the voice of eBay Live while quickly building trust and credibility with sellers during critical moments.
  

Project & Incident Management

• Serve as point person for coordinating responses to escalations, involving cross-functional partners as needed.

• Execute existing playbooks while adapting to the nuances of each situation.

• Collaborate closely with engineering, operations, and category teams to drive resolution.

• Provide timely recaps, updates, and insights to stakeholders, including the Category and Leadership teams.

• Identify root causes and recommend improvements to prevent future issues.

• BA/BS degree or equivalent, with 3+ years of relevant ecommerce experience working directly with sellers (ideally in the Collectibles or Fashion space)

• Experience and interest in Live selling formats

• Strong conflict resolution and interpersonal communication skills.

• Proven ability to stay calm and effective in high-pressure or emotionally charged situations.

• A track record of building trust and rapport quickly with external partners or customers.

• Comfort interacting with engineering and operations teams to gather context or implement solutions.

• Willingness to work evenings and weekends to support sellers during off-hours

The base pay range for this position is expected in the range below:

• End-to-end strategy & execution ownership: Develop and implement the seller performance policy strategy. Use seller feedback, data insights, and operational metrics to continuously refine policy frameworks and improve the buyer and seller experience.

• Influence senior leadership: Build and deliver high impact analysis and narratives to secure approval and/or resources from senior Business, Product and Trust leaders.

• Stakeholder management: Establish and maintain relationships with key partners including analytics, product, legal, and customer service teams.

• Seller engagement: Regularly connect with sellers to capture feedback and insights to incorporate into policies and processes.

• Communicate policies: Enhance the way eBay communicates our seller performance policies to sellers, including improving external policy information and seller communication.

• Run the business:

• Experience: 7-10+ years of relevant experience in e-commerce, trust & safety, strategy & operations, management consulting or related field.

• Strategic and Structured Thinking: Ability to define long-term policy strategy while navigating near-term execution. Skilled at simplifying complex issues into actionable insights.

• Operational Excellence: Track record of owning business-critical workflows with high attention to detail, rigor, and accountability.

• Analytical Acumen: Strong analytical and problem-solving skills, with comfort working with data teams to size impact, measure outcomes, and inform decisions.

• Influence and Communication: Exceptional communication skills with experience addressing senior leaders and influencing cross-functional partners.

• Customer Centricity: Deep appreciation for seller needs and behaviors, with a strong belief in designing fair, transparent, and empowering policies.

• Collaboration and Adaptability:

The base pay range for this position is expected in the range below:

We’re seeking a dynamic B2B Sales Manager to drive growth by bringing high-quality automotive inventory to the eBay platform. In this role, you’ll own the full sales cycle—from prospecting and qualifying leads to closing deals and onboarding new partners. Success in this role requires strong relationship-building skills, a deep understanding of the automotive industry, and the ability to engage decision-makers. You’ll work both remotely and in the field, with 25-40% travel to connect directly with dealerships, fleet operators, and other key automotive businesses.

• Build a balanced pipeline of prospects to consistently meet and exceed target revenue

• Prospect and qualify leads, communicating the eBay value proposition and getting contractual commitments

• Ability to travel 25-40% of the time

• Form relationships across dealership organizations via in person visits, telephone, webinar, and digital platforms.

• Build and maintain a deep understanding of the eBay value proposition relevant to the eBay Motors business vertical.

• Document all communication with sellers in an accurate and timely manner in established CRM systems - ensuring highlights are communicated and understood by internal partners.

• Set appropriate dealer expectations around the integration process and account management support, ensuring a smooth transition of new sellers to the account management team.

• 4+ years of full cycle business to business sales experience.

• Automotive industry experience a plus.

• Salesforce experience a plus

• Ability to clearly communicate in verbal and written English.

• Strong customer service and organizational skills.

• Proven track record of meeting and exceeding sales targets.

• Strong bias for action

• Bachelor’s degree or equivalent experience.

The base pay range for this position is expected in the range below:

What You Will Accomplish:

• Partner effectively and maintains positive relationships with Policy, Customer Operations and global cross functional teams.
• Promote standard methodology sharing across global teams as well as within own function, supporting shared learning
• Rule Creation, Organisation, Innovation and Maintenance of documents
• Assist in maintaining rule platform, deploying rule sets, and triaging and tracking bugs
• Lead complex projects including collaboration with business unit, product management and GCX
• Effectively resolve conflict, remove roadblocks and support or lead on decision-making or partner concerns that arise
• Make sound decisions in ambiguous or difficult situations, including when under pressure, and is not afraid to challenge the status quo

What You Will Bring:

• Dedication to working eBay's Hybrid Model with 3+days onsite in office each week at our Salt Lake City, Utah office.
• Excellent understanding of Buyer risk and Fraud in Payments
• Proven analytical skills and is able to define & clearly articulate success by metrics and data driven measurements to detect fraud
• Strong SQL, Excel PivotTable, and other data visualisation experience. At least some basic skills honed in R, Python etc and/or ability to build useful tools for the group.
• Phenomenal social skills, communication, and influence abilities.
• Excellent presentation skills
• In-depth knowledge of eBay’s policies, tools, systems
• Self Starter - Ability to work effectively in an autonomous fashion, and willingness to enable the success of partners worldwide
• Project/Change Leadership - Has successfully taken ownership of project timelines and multi-task management in the past
• Demonstrates a strong sense for doing the right thing for our customers globally
• Leadership experience in a cross functional organization
• Experience with senior leadership and ability to deliver executive level summary reports and presentations
• Bachelor’s Degree or equivalent experience, PMP or PRINCE2, Six Sigma, Agile or other certifications a plus

The base pay range for this position is expected in the range below: