Sales Support Associate jobs at Ebay in Italy, Milan

With nearly two decades of experience, Certilogo has long been a pioneer for secure product authentication, and developed a security methodology, Secure by DesignTM, considered the global gold standard for digital product authentication in the fashion and luxury industry.

Over 80 brands have partnered with Certilogo, with 1 consumer connecting every 3.8 seconds to instantly verify the authenticity of the products they purchase, access content, information, and services offered through frictionless and curated branded journeys.

Sales Support & Operations

• Prepare compelling ad hoc presentations for clients, prospects, and internal stakeholders

• Maintain and update key performance indicators (KPIs) and reporting dashboards used by the commercial team

• Provide prompt, accurate responses to client and prospect inquiries on non-technical matters (e.g., privacy policies, general product information)

• Coordinate follow-up activities for sales calls, meetings, and events to ensure consistent client engagement

Document & Contract Management

• Maintain organized document repositories and contract databases

• Manage contract lifecycle processes and ensure proper documentation

• Oversee client and partner onboarding processes on company systems (e.g., iCertis platform)

• Facilitate execution of Non-Disclosure Agreements (NDAs) and other legal documents

Client Relations Monitoring

• Monitor and manage website inbound leads and inquiries

• Support client onboarding processes to ensure smooth transitions

• Maintain accurate client and prospect databases

Event & Travel Coordination

• Plan and organize business travel arrangements for team members

• Coordinate sales events, client entertainment, and team activities

• Provide on-site support for business development team during events and conferences

Reporting & Analytics

• Develop and update reports and presentations for CLG and eBay leadership

• Analyze sales data and performance metrics to identify trends and opportunities

• Support monthly, quarterly, and annual reporting cycles

What you will bring :

• 4+ years of experience in sales support, sales operations, business operations, or commercial project management.
  

• Proven organizational and multitasking abilities, especially in deadline-driven, cross-functional environments.
  

• Strong verbal and written communication skills, capable of crafting executive-level reports and client-ready materials.
  

• Proficiency with CRM and sales platforms (e.g., Salesforce, HubSpot), Excel/Google Sheets, and presentation tools (e.g., PowerPoint, Google Slides).
  

• Analytical thinker with an eye for detail and a passion for optimizing processes

• Proficient in English and Italian

• Familiarity with SaaS, authentication, or digital product ecosystems is a plus knowledge of project management platforms (e.g., Asana, Monday.com, or Jira).