Jobs at Dell in South Korea, Seoul

**필수 조건사항: 3교대 로테이션 근무 가능자(공휴일/주말포함)

As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
•Solve complex problems for customers and be on top of ambitious expectations
•Partner closely with customers while communicating proactively regarding overall progress of queries
•Exhibit first-class customer service
•Drive operational excellence through quality closures and efficient management of issues
•Have the opportunity to mentor and coach other team members•Minimum of 2 years of related experience
•World-class customer service, phone etiquette and work ethic
•Ability to excel under pressure
•Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
•Experience with job-associated databases or software

Application closing date:26 Oct 2025

Role Description:

As anAI business development executive, you will proactively identify, qualify and work in partnership with sales executives in a matrix environment to sell comprehensive AI solutions based on a thorough understanding of both short- and long-term customer requirements. This includes, but is not limited to:

• Discovery of customer requirements, in partnership with core sales

• Jointly develop new accounts and expand existing accounts

• Develop and implement AI solutions sales strategies in key accounts

• Maintain effective customer relationships with key decision makers & influencers

• Engage in customer presentations, focused seminars, solutions workshops & EBC

• Competitive differentiation of Dell & eco-system partner AI solutions

• Solution proposal development

• Support customer RFI/RFP response

• Sales support for customer product evaluations and Proof of Concept engagements

• Field sales enablement, evangelize use-cases & best practices sharing

Role Requirements:

• 15+ years of related sales business development experience

• Experience in training core sales and other specialty presales teams

• Collaborate and work closely with Engineering teams, eco-system partners given the cross-functional nature of the role

• 10-12 years of deep technical expertise across multiple disciplines. Understanding of hardware designs for Servers, Storage, Networking of HPC and AI systems. Specific vertical experiences will also be a plus

• Solution-selling skills with maniacal focus on business outcomes, solving customer problems, TCO and accounting techniques; comfortable talking about Server, Storage, Networking and Services offerings

• Relationship-minded and build trust with key influencers in LOB, experienced in selling outside traditional IT

• Use-case evangelist, develop POV on infrastructure with BU and Sales, bring credibility to Dell, able to enable Sales and provide Product Group feedback to refine offers

• Strong local language & English communication skills

• Minimum a bachelor’s degree in related field (desired)

Role Description:

As anAI business development executive, you will proactively identify, qualify and work in partnership with sales executives in a matrix environment to sell comprehensive AI solutions based on a thorough understanding of both short- and long-term customer requirements. This includes, but is not limited to:

• Discovery of customer requirements, in partnership with core sales

• Jointly develop new accounts and expand existing accounts

• Develop and implement AI solutions sales strategies in key accounts

• Maintain effective customer relationships with key decision makers & influencers

• Engage in customer presentations, focused seminars, solutions workshops & EBC

• Competitive differentiation of Dell & eco-system partner AI solutions

• Solution proposal development

• Support customer RFI/RFP response

• Sales support for customer product evaluations and Proof of Concept engagements

• Field sales enablement, evangelize use-cases & best practices sharing

Role Requirements:

• 15+ years of related sales business development experience

• Experience in training core sales and other specialty presales teams

• Collaborate and work closely with Engineering teams, eco-system partners given the cross-functional nature of the role

• 10-12 years of deep technical expertise across multiple disciplines. Understanding of hardware designs for Servers, Storage, Networking of HPC and AI systems. Specific vertical experiences will also be a plus

• Solution-selling skills with maniacal focus on business outcomes, solving customer problems, TCO and accounting techniques; comfortable talking about Server, Storage, Networking and Services offerings

• Relationship-minded and build trust with key influencers in LOB, experienced in selling outside traditional IT

• Use-case evangelist, develop POV on infrastructure with BU and Sales, bring credibility to Dell, able to enable Sales and provide Product Group feedback to refine offers

• Strong local language & English communication skills

• Minimum a bachelor’s degree in related field (desired)

You will:

• 내부영업(Inside sales)부터 외부영업(Outside Sales)까지 종합적으로 영업 업무를 수행하며 영업적 성과와 시장점유율 확대에 기여
• 아웃바운드, 상담 및 기타 영향력 있는 영업 기법을 통해 Dell Technologies의 전 제품 및 솔루션을 판매하여 영업 목표 달성
• 중소기업/공공기관/병원/학교 등 다양한 전국 MB(Medium Business) 산업군의 고객사(account)를 담당하며 영업기회 발굴
• 고객과의 좋은 비지니스 관계를 유지하고 고객의 니즈 분석, 제품 정보 전달, 기술 사양, 견적 및 입찰에 참여
• 총판 및 파트너와 긴밀하게 협력하여 새로운 비즈니스 기회 확보

Essential Requirements

• Dell의 모든 제품 및 서비스에 대한 이해력을 바탕으로 고객에게 적절한 제품/서비스를 제안 및 판매할 수 있는 영업 역량
• 영업 경력 최소 5년 이상 선호
• 내부영업(Inside sales) 뿐만 아니라 외부영업(Outside sales)도 함께 담당할 수 있는 multi-tasking 역량

• 수준급 소통능력 및 Collaboration 능력, 고객사 외부 미팅/행사 참석 등 지방 출장에 어려움이 없는 후보자

Desirable Requirements

• 대학교 학사 학위 소지자
• IT 업계 영업직 경험자 우대, 다양한 고객사(account)를 담당해본 후보자 우대

What you’ll achieve

고객과의 접점에서 Break-fix 이슈들을 처리하고, 이를 통해 비즈니스의 연속성을 유지하며 고객사의 안정된 Infrastructure를 유지하도록 지원하는 중추적인 역할을 하게 됩니다.

You will:

• 고객의 기대치를 설정하고, 고객사의 복잡한 문제들을 해결하기 위한 Point of Contact
• 자사 Infrastructure 제품군 이슈를 해결하기 위한 트러블슈팅에 대한 1 차 안내, 그리고 해결이 진행되는 과정에서 고객사와 밀접한 파트너쉽을 형성하고, 보다 선제적인 커뮤니케이션이 구현될 수 있도록 함
• 최고 수준의 고객 서비스 실현
• 문제들의 효율적인 관리를 통해 Operational Excellence 유지
• 같은 목표를 위한 국내외 Internal Stakeholder 들과의 긴밀한 협업
  

Essential Requirements

• 신입 혹은 최대 2년의 관련 경력
• 팀 워크, 협업 지향적인 성격
• 우수한 커뮤니케이션, 프레젠테이션 및 문제 해결 기술
• 분석적 사고와 우선 순위 기반의 비즈니스 주요 지침에 대한 이해 및 학습적 열정
• IT 인프라 전문가/기술 지원 엔지니어로의 성장을 지향하는 후보
• 3 교대 로테이션 근무 가능자 (공휴일/주말포함)

Desirable Requirements

• 유연한 문화 적응력, 학습에 대한 열정, 긍정적인 마인드셋, 뛰어난 의사 소통, 프레젠테이션 및 문제 해결 능력
• 신뢰 구축 능력 및 변화 수용의 유연성
• 컴퓨터 기술에 대한 충분한 이해

• Collaborate on account plans with regional sales team

• Assist customers with product evaluations and proof of concepts and work to shorten the sales cycle by overcoming common technical objections

• Share best practices and guidance on Dell Technologies Client Solutions Portfolio

• Deliver product demonstrations to enable customer’s success leveraging Dell Client Technologies

• Supportive of customer engagements via onsite and/or virtual meetings (some travel required)

Essential Requirements

• Experience in Information Technology areas comprising any of the following:

Systems Administration/Integration, Professional Services/Consulting, Hands-on experience with End-User environments including deploying desktops, building servers, or 4+ years of technical business-related pre-sales experience.

• Ability to prioritize and balance your schedule in a flexible work environment

Desirable Requirements

• Experience with Citrix, VMware Horizon, Microsoft Server OS 2012/2016, or Windows 10 experience (Technical Certification a plus)

• Systems Management experience

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

You will:

• Plan and lead installation services for assigned accounts

• Drive timely onsite services such as break-fix support and proactive maintenance

• Seek resolution to drive closure of complex issues

• Keep abreast of technology and our service offerings

Essential Requirements

• 1–2 years of relevant experience

• Bachelor’s Degree

Desirable Requirements

• Industry certification in Linux, Windows, VMware or Networking

• Relevant Dell EMC product certification at Professional Specialist Level