Dell Senior Technician Technical Support 

South Korea, Seoul 

200740381

**필수 조건사항: 3교대 로테이션 근무 가능자(공휴일/주말포함)

As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
•Solve complex problems for customers and be on top of ambitious expectations
•Partner closely with customers while communicating proactively regarding overall progress of queries
•Exhibit first-class customer service
•Drive operational excellence through quality closures and efficient management of issues
•Have the opportunity to mentor and coach other team members•Minimum of 2 years of related experience
•World-class customer service, phone etiquette and work ethic
•Ability to excel under pressure
•Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
•Experience with job-associated databases or software

Application closing date:26 Oct 2025