Account Executive Enterprise-west jobs at Dell in India, Mumbai

The Field Functional Leader (FFL) is responsible for supporting and enabling field service excellence across three key pillars: CSP Offering, Field Support Augmentation, and Blended Delivery. This role ensures On-Site Engineers (OSEs) receive timely support and escalation management, coordinates after-hours service continuity, and drives alignment with strategic transformation goals.

What you’ll achieve

As a Field Functional Leader, you will be at the forefront of transforming field service delivery. You’ll play a pivotal role in ensuring service excellence across CSP offerings, supporting frontline engineers, and driving operational efficiency through blended delivery models.

You will:

• Make a measurable impact on customer satisfaction and service continuity.

• Lead strategic initiatives that shape the future of field operations.

• Collaborate cross-functionally with Sales, Engineering, and Customer teams to solve complex challenges.

• Grow your leadership influence by managing escalations, optimizing resource logistics, and aligning with transformation goals.

• Develop a global perspective through engagement with diverse teams and customers across regions.

Essential Requirements

• 5+ years of experience in field service operations or functional leadership.

• Strong customer engagement and cross-functional collaboration skills.

• Proven ability to manage escalations and coordinate across teams and time zones.

• Familiarity with CSP offerings and blended delivery models.

• Multilingual capabilities are a plus.

Desirable Requirements

• Bachelor’s degree in Engineering, Business, or related field (preferred).

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You will:

• Be responsible for selling services to decision-makers, purchasing groups, and IT influencers, with exposure to CIO- and CTO-level stakeholders

• Own lead qualification, client proposal development and presentations, develop customer value propositions, and effectively communicate Dell Technologies Services capabilities

• Coordinate Dell Technologies resources, sales, service delivery, and operations to meet customer needs, including governance reviews and approvals for new business opportunities

• Demonstrate the ability to think strategically about business, product, and technical challenges

• Build outstanding customer relationships and demonstrate strong collaboration skills

Essential Requirements

• 12+ years of field sales experience with a bachelor's degree and a strong background in services advisory consulting

• Strong services sales acumen and the ability to manage relationships across all stakeholders in an account (IT Managers, Application Owners, Business Owners, and CXOs), with a solid understanding of various technology domains to strategically position services including:

• Embrace and demonstrate a services sales culture: “I am knowledgeable, I am engaged, and I am accountable.” Ability to articulate services offerings technically (technical certifications are an added advantage)

• Strong verbal and written communication skills, and ability to navigate the services sales motion with hygiene, transparency, and rigor

Desirable Requirements

• Demonstrated ability to assist in formulating the customer’s long- term strategic vision and our role as a strategic partner

• Strong understanding of operational issues and solutions & Financial acumen to solution deal with milestones

11 July 2025

•Develop an understanding of customers’ business and solution requirements
•Gain share of spend across Dell Technologies portfolio of technology solutions: server, storage, networking, software, security and led services
•Run territory and/or accounts, including account planning, sales forecasting, engaging cross-functional resources and working with the virtual teams to ensure alignment across the organizations
• Regularly engage with decision makers at client facilities in performing primary duties
• Provide sales leadership and experience on large, sophisticated opportunities•At least 2 years of experience selling technology solutions• In-depth knowledge of market trends that impact Dell Technologies customers
•Outstanding customer management and strategic selling skills to enhance the success of our customers’ business and the growth of Dell Technologies
•Strong communication, collaboration, negotiation and executive presentation skills and the ability to provide insight and thought leadership to senior/CIO/CXO leadership and next two levels down
•Ability to work in a fast-paced, results-oriented environment
•Bachelor’s degree

You will:
• Develop an understanding of customers’ business and solution requirements
• Gain share of spend across Dell Technologies portfolio of technology solutions: server, storage, networking, software, security and led services
• Run territory and or accounts, including account planning, sales forecasting, engaging cross-functional resources and working with the virtual teams to ensure alignment across the organizations
• Regularly engage with decision makers at client facilities in performing primary duties
• Provide sales leadership and experience on large, sophisticated opportunities
•Develop an understanding of customers’ business and solution requirements
•Gain share of spend across Dell Technologies portfolio of technology solutions: server, storage, networking, software, security and led services
•Run territory and or accounts, including account planning, sales forecasting, engaging cross-functional resources and working with the virtual teams to ensure alignment across the organizations
• Regularly engage with decision makers at client facilities in performing primary duties
• Provide sales leadership and experience on large, sophisticated opportunities•At least 5 to 8 years of experience selling technology solutions
•Expert knowledge of market trends that impact on Dell Technologies customers
•Outstanding customer management and strategic selling skills that will improve the success of our customers’ business and the growth of Dell Technologies
•Strong communication, collaboration, negotiation and executive presentation skills and the ability to provide insight and thought leadership to senior/CIO/CXO leadership and next two levels down
• Ability to work in a fast-paced ambitious environment
•Bachelor’s degree

You will:
• Develop an understanding of customers’ business and solution requirements
• Gain share of spend across Dell Technologies portfolio of technology solutions: server, storage, networking, software, security and led services
• Run territory and or accounts, including account planning, sales forecasting, engaging cross-functional resources and working with the virtual teams to ensure alignment across the organizations
• Regularly engage with decision makers at client facilities in performing primary duties
• Provide sales leadership and experience on large, sophisticated opportunities
•Develop an understanding of customers’ business and solution requirements
•Gain share of spend across Dell Technologies portfolio of technology solutions: server, storage, networking, software, security and led services
•Run territory and or accounts, including account planning, sales forecasting, engaging cross-functional resources and working with the virtual teams to ensure alignment across the organizations
• Regularly engage with decision makers at client facilities in performing primary duties
• Provide sales leadership and experience on large, sophisticated opportunities•At least 5 to 8 years of experience selling technology solutions
•Expert knowledge of market trends that impact on Dell Technologies customers
•Outstanding customer management and strategic selling skills that will improve the success of our customers’ business and the growth of Dell Technologies
•Strong communication, collaboration, negotiation and executive presentation skills and the ability to provide insight and thought leadership to senior/CIO/CXO leadership and next two levels down
• Ability to work in a fast-paced ambitious environment
•Bachelor’s degree