Dell Advisor Account Services Management I7 

Japan 

612421512

As an Account Services Management Advisor, you will manage multiple work streams and service delivery processes. Prioritizing and aligning to customer needs while driving continuous improvement and developing monthly business reviews
•Build consistency of delivery and adherence to standard practices, ensuring contractual service support requirements are met
•Compile, analyze and report statistical data and trends relating to service-level compliance and operational effectiveness
•Present operational and service-level reports and explain service-level support available to all partners
•Facilitate effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
•Supervise and guide less experienced team members, as well as train and mentor functional teams to understand and follow process guidelines•5 to 7 years of experience delivering successful complex IT services across a range of sectors
•Demonstrated ability to work in a fast-paced matrix organization directing diverse teams through multiple programs to completion
•Proven ability to manage a dynamic workload of complex priorities and deliverables while proactively communicating expectations
•Strong data driven and problem-solving skills and a passion to learn and master new concepts quickly and independently
•Outstanding communication skills and the ability to positively influence all partners
•Bachelor’s degree

Application closing date:DD Month YYYY