Staff Software Engineer Iga Group jobs at Cyberark

Responsibilities:

The ideal candidate for this role must be self-motivated with a proven track record in relevant software sales vendor or possess knowledge of similar technologies. You should be comfortable working in a dynamic technical organization with a rapidly expanding customer base. Strong presentation skills are essential, along with the ability to be organized and analytically, effectively eliminating sales obstacles through creative and adaptive approaches.

• Establish and maintain customer relationships at the executive and business decision-maker level, including but not limited to CISO, CIO, and other executives responsible for IGA, Identity and IAM, security, risk, compliance, and operations.
• Develop and present compelling business cases to customers, maintaining expert-level knowledge of all elements of the business case, including the drivers of cost, benefits, and risk.
• Partner closely with Sales Account Teams, Solutions Engineers, Subject Matter Experts, and Professional Services to align the technology architecture with the customer's desired business outcomes.
• Work closely with the Customer Success team to ensure successful product adoption and realization of the full value of the customer's technology investment.
• Collaborate with Channel Partners, Resellers, and Systems Integrators to penetrate new accounts and extend the reach of CyberArk’s endpoint solution in the assigned geography.
• Enhance CyberArk’s IGA and Identity solution portfolio by understanding and communicating key customer requirements and use cases that meet prospects and customers’ strategic initiatives while broadening CyberArk's product and solution capabilities.
• Drive account management responsibilities, including solution creation, solution offering configuration management, order issuance, service delivery, service management, and revenue recognition.
• Be recognized internally as a subject-matter expert on Identity, including how to best position against competitors in our market(s).
• Work independently and as part of a sales team to identify, scope, negotiate, and close new sales opportunities to meet and exceed established sales quotas.
• Provide comprehensive account plans and strategies to win new business with new and existing customers.

• Bachelor’s degree or equivalent experience.
• 5+ years of prior sales experience in cybersecurity, identity, IGA, or related markets.
• Proven track record of strategic account management and software sales, consistently meeting or exceeding a quota in excess of $1M.
• Demonstrated history of successful collaboration as part of a sales/account team in a strategic selling capacity.
• Ability to engage in various account management situations, balancing strategic and tactical thought leadership.
• Strong presentation skills and the ability to build and present high-quality product overviews to both internal and external audiences.
• In-depth knowledge of Identity Security, IGA, and Security best practices, terminology, and technology employed by large enterprises.
• Comprehensive understanding of Identity Security, IGA, and Security vendors and products, with the ability to compare them to CyberArk products. Emphasis on endpoint vendors and technologies used across large enterprises for both on-premises and cloud environments is preferred.
• Experience interacting with Product Management to articulate nonstandard/custom requirements based on customer needs.
• Excellent oral and written communication skills, capable of presenting technical concepts and product solutions to audiences ranging from IT staff to business executives.
• Aptitude to understand customer needs, overcome objections, assist in the development of business use cases, and successfully position for technical wins.
• Ability to travel within the assigned territory and other locations approximately 30% of the time.

The salary range for this position is $108,000 – $150,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

We are excited about the
6-monthpaid Returnship Program - Customer Support Engineer! To qualify for the Returnship Program you must have taken a voluntary career break of 2+ years and are currently looking to re-enter the workforce.

During the Returnship, you will refresh your existing skills and receive specialized learning and development and mentorship from our client services teams on our Customer Support team. As part of a peer group of fellow returners, we’ll make sure you have access to networks and the support you need to feel empowered to re-enter the workforce with confidence. Upon successful completion of the program, there will be an opportunity to apply for full-time employment.

Responsibilities:

• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
• Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
• Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.

• Candidates who have taken a voluntary career break of 2+ years.
• At least 3-5 years’ of previous experience in Technical Support or a position of similar nature in a software company.
• 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
• Capable of understanding the technical aspects of a complex system.
• Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
• Must have excellent communication skills and a passion for providing world-class service.
• Experience of directly supporting enterprise-level customers.
• Ability and desire to learn products and technologies.
• Must be able to work independently as well as with others, as part of a domestic and international team.
• Excellent time management, decision making, prioritization and organization skills.
• Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server
• Nice to have CyberArk experience

The hourly pay range for this position is up to $35/hour.

Being driven and innovative is what we need. This role will allow you to grow professionally and build relationships that will last a lifetime.

• Support CyberArk’s AWS infrastructure and software
• Measure and manage the reliability and performance of SaaS environments as well as work on building automation to prevent problem reoccurrence
• Use cloud configuration management, deployment and compliance tools such as CloudFormation, Helm, Kubernetes, Terraform, Salt and Ansible across both Windows and Linux environments
• Ensure cloud-based architectures meet availability and recoverability requirements
• Implement AWS best practices, cloud-based monitoring, alerting, and observability - PagerDuty, CloudWatch, Grafana, Datadog and OpenSearch
• Support and guide tooling initiatives that enhance team output and reliability
• Develop and continuously improve automation of manual processes
• Work with engineering and product teams to identify areas of improvement
• Respond to production incidents and participate in on-call rotations

• B.S. in Computer Science or equivalent experience
• Minimum 5 years of experience managing AWS infrastructure
• Minimum of 3 years in a senior, architect or a technical lead role of site reliability
• Advanced knowledge in Ansible automation, Kubernetes, CI/CD
• Advanced knowledge of Infrastructure as a Code (Terraform), CloudFormation
• Solid understanding/experience of web services, databases and related infrastructure/ architectures
• Proven track record of managing reliability and performance for large-scale, enterprise-level SaaS environments
• Strong level of scripting and automation expertise, using Python or an equivalent language
• Strong analytical and problem-solving abilities, with a proactive approach to identify and mitigate issues.
• Previous experience with FedRAMP or DOD compliance requirements and audits
• Previous experience using or managing CyberArk SaaS products is a plus
• A deep understanding of Site Reliability, infrastructure, and Cloud Platforms
• Experienced in supporting an enterprise-level SaaS environment

We are unable to sponsor or take over sponsorship of employment Visa at this time. The salary range for this position is $119,000 – $165,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

Responsibilities:

The ideal candidate for this role must be self-motivated with a proven track record in relevant software sales vendor or possess knowledge of similar technologies. You should be comfortable working in a dynamic technical organization with a rapidly expanding customer base. Strong presentation skills are essential, along with the ability to be organized and analytically, effectively eliminating sales obstacles through creative and adaptive approaches.

• Establish and maintain customer relationships at the executive and business decision-maker level, including but not limited to CISO, CIO, and other executives responsible for IGA, Identity and IAM, security, risk, compliance, and operations.
• Develop and present compelling business cases to customers, maintaining expert-level knowledge of all elements of the business case, including the drivers of cost, benefits, and risk.
• Partner closely with Sales Account Teams, Solutions Engineers, Subject Matter Experts, and Professional Services to align the technology architecture with the customer's desired business outcomes.
• Work closely with the Customer Success team to ensure successful product adoption and realization of the full value of the customer's technology investment.
• Collaborate with Channel Partners, Resellers, and Systems Integrators to penetrate new accounts and extend the reach of CyberArk’s endpoint solution in the assigned geography.
• Enhance CyberArk’s IGA and Identity solution portfolio by understanding and communicating key customer requirements and use cases that meet prospects and customers’ strategic initiatives while broadening CyberArk's product and solution capabilities.
• Drive account management responsibilities, including solution creation, solution offering configuration management, order issuance, service delivery, service management, and revenue recognition.
• Be recognized internally as a subject-matter expert on Identity, including how to best position against competitors in our market(s).
• Work independently and as part of a sales team to identify, scope, negotiate, and close new sales opportunities to meet and exceed established sales quotas.
• Provide comprehensive account plans and strategies to win new business with new and existing customers.

• Bachelor’s degree or equivalent experience.
• 5+ years of prior sales experience in cybersecurity, identity, IGA, or related markets.
• Proven track record of strategic account management and software sales, consistently meeting or exceeding a quota in excess of $1M.
• Demonstrated history of successful collaboration as part of a sales/account team in a strategic selling capacity.
• Ability to engage in various account management situations, balancing strategic and tactical thought leadership.
• Strong presentation skills and the ability to build and present high-quality product overviews to both internal and external audiences.
• In-depth knowledge of Identity Security, IGA, and Security best practices, terminology, and technology employed by large enterprises.
• Comprehensive understanding of Identity Security, IGA, and Security vendors and products, with the ability to compare them to CyberArk products. Emphasis on endpoint vendors and technologies used across large enterprises for both on-premises and cloud environments is preferred.
• Experience interacting with Product Management to articulate nonstandard/custom requirements based on customer needs.
• Excellent oral and written communication skills, capable of presenting technical concepts and product solutions to audiences ranging from IT staff to business executives.
• Aptitude to understand customer needs, overcome objections, assist in the development of business use cases, and successfully position for technical wins.
• Ability to travel within the assigned territory and other locations approximately 30% of the time.

The salary range for this position is $108,000 – $150,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

What you will do:

• Develop and ship production code that delivers customer value.
• Work in a small agile team composed of engineers, product managers and UX designers for sprint-by-sprint delivery of features.
• Participate in backlog grooming, story-pointing, and other agile processes.
• Collaborate across the organization including customer success, sales engineering, product management, etc.

• 5+ Years of experience in Software Engineering
• Strong development experience with projects that demonstrate depth. Our development stack is MEAN, but we value strong software fundamentals over specific technologies.
• Strong understanding of a modern SaaS stack, including RESTful API principles, cloud deployment technologies, service observability and more.
• Ability to optimize between the shortest path to shipping features into production and the long-term stability of the platform.
• Bias towards curiosity, ownership and getting stuff done - we understand that we don’t have all the answers and can only get them by asking the right questions.
• Excitement about career and growth opportunities at a fast-growing security startup.
• Bachelor’s degree in computer science or a related field
• Strong written, verbal and collaboration skills
• Ability to work a hybrid schedule in the Newton, MA area.
• Team Lead experience a Plus

The salary range for this position is $119,000 – $165,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

Responsibilities

• Practice the software development life cycle in an agile oriented environment.
• Analyze, design, and develop new features for web applications and backend systems.
• Explore new technologies and tools to keep us using cutting edge solutions.
• Help guide and contribute to feature design and implementation to bring the product to the next level.
• Participate in continuous and iterative engineering cycles with emphasis on code quality, supportability, scalability, and performance.
• Participate in the on-call process. We have a paid on-call rotation to ensure the systems are always up and running for our users.

• Have a degree in Computer Science or Engineering related field / technology
• Possess 8+ years of experience building highly-scalable, interactive backend applications using Java / Go and interacting with React web applications using GraphQL / REST
• Have experience with microservice architecture, Kubernetes and AWS
• Have experience leading the design, development and delivery of features in SaaS applications
• Have a desire to use new technologies and understand them in depth
• Be passionate about code design, high-quality code, and code reviews, optimizing and challenging the status quo
• Be proactive by nature and have an internal drive for excellence and improvement
• Must be able to work in a hybrid capacity from our Salt Lake City, Utah or Santa Clara, CA office. Relocation is not available.

How you will stand out from the crowd:

• Experienced with micro service/event-oriented design and development
• Strong UX/UI orientation to create intuitive APIs and user interfaces
• Front-end development experience with React, CSS, HTML, and JavaScript
• Experienced with modern CI/CD tools

The salary range for this position is $141,000 – $200,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

We are excited about the 6-month paid Returnship Program - Customer Support Engineer! The Returnship Program was created for professionals who have taken a voluntary career break of 2+ years and are looking to re-enter the workforce.

During the Returnship, you will refresh your existing skills and receive specialized learning and development and mentorship from our client services teams on our Customer Support team. As part of a peer group of fellow returners, we’ll make sure you have access to networks and the support you need to feel empowered to re-enter the workforce with confidence. Upon successful completion of the program, there will be an opportunity to apply for full-time employment.

Responsibilities:

• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
• Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
• Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.

• Candidates who have taken a voluntary career break of 2+ years.
• At least 3-5 years’ of previous experience in Technical Support or a position of similar nature in a software company.
• 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
• Capable of understanding the technical aspects of a complex system.
• Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
• Must have excellent communication skills and a passion for providing world-class service.
• Experience of directly supporting enterprise-level customers.
• Ability and desire to learn products and technologies.
• Must be able to work independently as well as with others, as part of a domestic and international team.
• Excellent time management, decision making, prioritization and organization skills.
• Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server
• Nice to have CyberArk experience

The hourly pay range for this position is up to $35/hour.