Solution Engineer Sme- Machine Identity jobs at Cyberark in Indonesia

Responsibilities:

• Onboarding & Adoption: Guide new customers through the initial stages of their product journey, ensuring a smooth onboarding experience by partnering with Onboarding CSMs, Professional Services, Sales, and Channel teams.
• Customer Education: Conduct CyberArk Blueprint sessions to educate customers on Identity Security best practices and align their business outcomes with CyberArk solutions.
• Consultative Guidance: Provide prescriptive, consultative advice based on customers’ security objectives.
• Cross-Functional Collaboration: Proactively communicate and coordinate with internal teams and external stakeholders to ensure unified customer experience.
• Customer Engagement: Support targeted customer programs such as digital nurture follow-ups, sales and support how-to requests, live success sessions, and community engagement.
• Content Development: Create and present educational content for customer communities and webinar series to a broad audience of customers and channel partners.

• Bachelor’s degree in Computing, Engineering, or a related field (or equivalent experience).
• 2-5 years relevant work experience in customer success, consulting, project management, support engineering and similar roles
• Strong background in Cybersecurity and Cloud services, with a solid understanding of the software development lifecycle.
• Comfortable working with executive level resources at fortune 500 companies
• Ability to understand the overarching framework of how all CyberArk products work together
• Expertise with PAM, IAM, or other cybersecurity solutions are a huge plus
• Knowledge of the following technologies is desirable:
• Experience with scripting, development, DevOps
• Experience with Public Key Infrastructure and certificates
• Experience with cloud technologies such as AWS, Azure, GCP
• Excellent in business, written and verbal, communication skills
• Self-starter with solid time management and organization skills
• Strong interpersonal skills
• Fluent in English, other languages are an advantage

Responsabilities

• Contribute to the design of features that enhance the Machine Identity Cloud platform
• Develop and maintain high quality backend services applications for Machine Identity Security cloud platform using Java and Golang
• Work with backend engineers to develop APIs to support the needs of the frontend, particularly using GraphQL
• Work with teams across the company to build integrations
• Troubleshoot and resolve complex technical issues that possibly involve other systems of the Machine Identity Security platform
• Mentor less experienced team members
• Contribute to the continuous improvement of our development processes and tools
• Participate in the on-call process. We have a paid on-call rotation to ensure the systems are always up and running for our users

• 5+ years of professional experience in software development
• The ideal candidate will have a strong background in building modern backend and/or web applications
• At the core of the technology stack, we have Typescript, React, GraphQL and MUI X in the frontend and Java, Golang and PostgreSQL in the backend.
• Since the core of the product is to protect machine identities, knowledge of x509 and PKI is desirable
• The ideal candidate will be interested in understanding and working in both backend and frontend implementations
• Demonstrate teamwork, attention to detail, and excellent communication skills
• Ability and desire to quickly learn new technologies and gain domain expertise
• Very good knowledge of English language - both spoken and written

Please note this is a hybrid role based in the office located in Sofia, Bulgaria.

What you will get:

• Great work environment and opportunities to learn and grow following our mission to secure the digital world of Identity Management.
• Health insurance - Family member - 50 % discount with self contribution.
• Life insurance
• Sick Leave allowance
• Annual Leave – 25 days
• Multisport card
• Cell phone stipend 55 BGN
• After 3 months of employment - 300 USD - to set up your home office
• Gatherings and social events
• Learning budget

As a founding engineer in this new team, you will play a key role in shaping our engineering culture, standards, and architecture. You will work with AWS serverless technologies, write high-quality Python code, and collaborate with stakeholders from product, UX, security, and engineering teams in Israel.

Responsibilities

• Design and implement scalable and secure services as part of the Secrets Hub platform.
• Lead complex technical initiatives, architectural decisions, and system design within the team.
• Set the standard for software quality, security, testing, and CI/CD practices.
• Collaborate daily with product managers, architects, and engineers across global teams.
• Work with AWS serverless technologies and AWS CDK in a modern, IaC-driven development lifecycle.
• Troubleshoot complex production scenarios and drive long-term improvements in reliability and observability.
• Be a key contributor to defining the technical identity of a growing team.

• 7+ years of hands-on software development experience, including at least 3 years building production systems in Python (or a comparable modern language).
• Strong architectural design skills and deep understanding of cloud-native patterns.
• Experience building secure, reliable services in a SaaS or multi-tenant environment.
• Proven ability to lead technical projects, review designs, and mentor teammates.
• Deep familiarity with AWS core services and serverless architecture (Lambda, DynamoDB, Step Functions, etc.).
• Strong communication and collaboration skills in English.
• Bachelor’s degree in Computer Science, Software Engineering, or related field (or elite military tech unit alumni).

Preferred Qualifications

• Experience working in a product company and collaborating with remote R&D teams.
• Frontend development experience (React, PrimeReact, TypeScript) is a plus.
• Experience with database design and performance (Aurora RDS, DynamoDB).
• Familiarity with secrets management, identity, or cloud security domains.
• Background in event-driven or microservice architectures.
• Hands-on experience with multi-cloud environments (GCP, Azure)

As a Senior Product Analyst at CyberArk, you’ll join the AI Solutions group, contributing to the development of intelligent identity security capabilities. This role sits at the intersection of data, product, and AI - giving you the opportunity to apply analytical thinking and technical skills to help shape real-world solutions. You’ll work alongside senior analysts, data scientists, engineers, and product managers to explore data, derive insights, and contribute to productizing AI-driven features that improve the performance, usability, and intelligence of our offerings.

• Analyze product usage and behavioral data to support the design and improvement of AI-powered features.
• Work closely with product managers and engineers to translate insights into productized solutions that enhance functionality and user experience.
• Build and maintain dashboards, KPIs, and reports that drive product decision-making.
• Contribute to the development and validation of success metrics for new capabilities.
• Collaborate with data scientists on experiments, A/B tests, and model monitoring efforts.
• Ensure data quality and support scalable pipelines by working with data engineering teams.
• Communicate findings through clear presentations and visualizations that influence roadmap decisions.
• Develop a deep understanding of product workflows and user behavior to guide analytical priorities.

• 4+ years of experience in an analytics role.
• Bachelor’s degree in Industrie Engineering, Information Systems, or related discipline.
• Proficiency in Python for data manipulation, analysis, and basic scripting is required.
• Strong SQL skills and experience querying structured data sources.
• Familiarity with BI tools such as Tableau, Looker, or Power BI.
• Analytical mindset with a keen interest in connecting data to user experience and product performance.
• Excellent communication skills-able to explain complex ideas clearly to technical and non-technical audiences.
• Comfortable working collaboratively in cross-functional teams.

• Experience with cloud-based ML infrastructure (e.g., AWS SageMaker, GCP Vertex AI) and big data tools (e.g., Spark, Airflow).
• Understanding of A/B testing, experimentation frameworks, or product metrics design.
• Interest or experience in cybersecurity, AI/ML, or identity security.

Responsibilities

• Using your in-depth understanding of the enterprise sales-cycle, coach/lead your team to grow exceptional Solutions Engineers.
• Build and deliver product demonstrations and sales presentations to create excitement around CyberArk technology. Provide feedback and coaching to your team to improve their presentations abilities.
• Conduct POC evaluations of CyberArk products with prospective customers. Utilize your sales experience to position CyberArk’s value and differentiators to acquire the technical win.
• Inspire your SEs to relentlessly pursue customer satisfaction and represent the CyberArk brand
• Conduct frequent manager calls to assess the status of deals in-flight and align with the Sales Leadership to tack progress towards goal. Understanding your team’s strengths to know who to utilize and when.
• Collect and deliver constant feedback to CyberArk’s product management team to influence product direction and champion the voice of your customers.

• Experience in a leadership role, preferably in Solutions Engineering, Software Engineering, or Sales
• Strong presentation skills and professional demeanor. Ability to articulate complex concepts to both technical and non-technical audiences.
• An understanding of security concepts and the development of security roles within organizations that meet functional, technical and regulatory requirements.
• Ability to anticipate risks and devise solutions in the moment; adaptable.
• Strong understanding of DevOps practices and tools (CI/CD pipelines, containers, Kubernetes, Terraform, Jenkins, etc.).
• Scripting knowledge using tools such as PowerShell, or Bash.
• Ability to work with and understand REST APIs.
• Deep curiosity about the DevOps landscape and a desire to stay ahead of industry trends.
• Ability to distill complex technical concepts into business value propositions.
• Understanding of PKI fundamentals and concepts.
• Ability to use GIT (GitHub, GitLab, etc...)

Preferred:

• Experience securing cloud-native applications and hybrid infrastructures across AWS, Azure, and GCP.
• Operational experience with PKI deployment and lifecycle management.
• Prior experience with identity and access management (IAM), privileged access management (PAM), or secrets management solutions.
• Knowledge of Zero Trust security models and security compliance frameworks.
• Relevant certifications (e.g., Kubernetes, AWS, CyberArk Guardian or Defender).
• Familiarity with security frameworks (NIST, Zero Trust, CIS, etc.) and compliance requirements in regulated industries.
• Travel as needed (<50%)

This role will cover Machine solutions in the Spanish market.

Please note that this is a hybrid role from Tuesday to Thursday based in our office in Barcelona.

Responsibilities:

• Proactively prospect new business opportunities with major accounts via cold call, email, prospecting tools, & marketing leads provided
• Cold call into major accounts to uncover potential contacts and set meetings
• Ability to understand and communicate CyberArk’s role in the privileged account security space
• Educate prospects/customers about terminology, features, and benefits of products in order to drive engagement
• Determine and understand a prospect company’s primary business issues to match a fitting solution
• Drive traffic to various online and offline events including (but not limited to) tradeshows, webinars, and seminars
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
• Ability to manage and track opportunities and pipelines in Salesforce
• Professionally represent yourself and CyberArk at all times to prospects, customers, and vendors

• 1-2+ years in sales/business development role, preferably selling software/technology solutions and managing the “cultivation” phase of the sales cycle
• Native Spanish and fluency in English
• Cold calling experience in B2B or B2C lead-generating environments
• Background or experience in technology / information security / software selling
• Knowledge of CRM software (preferably Salesforce)
• Proven track record of success (should have made quota consistently)
• Creative problem-solving and strong interpersonal skills
• Ability to embrace the team culture approach
• Works well in a matrix organization

Key Responsibilities

• Own the Onboarding Journey: Lead customers through a structured, milestone-driven onboarding process, ensuring they understand the CyberArk solution, its value, and the path to success.
• Cross-Functional Collaboration: Partner closely with Sales, Professional Services, Support, Sales Engineering, Customer Success Executives, and Renewals to provide consistent and coordinated onboarding experience.
• Customer Goal Alignment: Work collaboratively with customers to define, document, and translate their business objectives into clear, actionable onboarding milestones.
• Roles & Responsibilities Mapping: Identify and assign key customer champions, admins, and end-users critical to onboarding success and product adoption.
• Risk and Escalation Management: Develop and communicate an escalation framework early onboarding to address potential issues or blockers swiftly.
• Identify Gaps Early: Proactively detect potential roadblocks or readiness gaps and mobilize CyberArk internal resources to drive resolution.
• Regular Progress Reviews: Conduct scheduled check-ins (monthly/bi-monthly) to monitor onboarding progress, address concerns, and ensure timely value realization.
• Advocate Enablement: Recommend and support customers in leveraging CyberArk enablement tools such as training programs, community forums, and documentation for self-service learning.
• Continuous Improvement: Gather customer feedback and contribute insights to enhance the onboarding process and overall customer experience.

• 4+ years of relevant experience in Customer Success, Onboarding, Implementation, or a related role within SaaS or technology companies.
• Demonstrated project management skills or familiarity managing complex onboarding projects.
• Passionate about customer satisfaction with a strong, proactive problem-solving mindset.
• Ability to manage multiple simultaneous onboarding engagements effectively.
• Strong technical aptitude; experience explaining complex software products. Prior hands-on implementation or technical background is a plus.
• Familiarity with cybersecurity domain concepts such as Identity & Access Management, Windows/Active Directory, and cloud platforms (AWS, Azure, or GCP).
• Experience using customer success platforms (e.g., Salesforce, Gainsight, ChurnZero, HubSpot).
• Willingness and availability to travel as needed.