Cyberark Customer Success Engineer 

Indonesia, Central Sulawesi 

915045310

Responsibilities:

• Onboarding & Adoption: Guide new customers through the initial stages of their product journey, ensuring a smooth onboarding experience by partnering with Onboarding CSMs, Professional Services, Sales, and Channel teams.
• Customer Education: Conduct CyberArk Blueprint sessions to educate customers on Identity Security best practices and align their business outcomes with CyberArk solutions.
• Consultative Guidance: Provide prescriptive, consultative advice based on customers’ security objectives.
• Cross-Functional Collaboration: Proactively communicate and coordinate with internal teams and external stakeholders to ensure unified customer experience.
• Customer Engagement: Support targeted customer programs such as digital nurture follow-ups, sales and support how-to requests, live success sessions, and community engagement.
• Content Development: Create and present educational content for customer communities and webinar series to a broad audience of customers and channel partners.

• Bachelor’s degree in Computing, Engineering, or a related field (or equivalent experience).
• 2-5 years relevant work experience in customer success, consulting, project management, support engineering and similar roles
• Strong background in Cybersecurity and Cloud services, with a solid understanding of the software development lifecycle.
• Comfortable working with executive level resources at fortune 500 companies
• Ability to understand the overarching framework of how all CyberArk products work together
• Expertise with PAM, IAM, or other cybersecurity solutions are a huge plus
• Knowledge of the following technologies is desirable:
• Experience with scripting, development, DevOps
• Experience with Public Key Infrastructure and certificates
• Experience with cloud technologies such as AWS, Azure, GCP
• Excellent in business, written and verbal, communication skills
• Self-starter with solid time management and organization skills
• Strong interpersonal skills
• Fluent in English, other languages are an advantage