Functional Ops Specialist jobs at Cyberark in India

• Perform defined business process activities in key go-to-market applications
• Surface potential process enhancements to improve operational efficiency and effectiveness
• Execute data hygiene activities across multiple areas such as Leads, Contacts, Accounts, Opportunities, and Renewals
• Diagnose and troubleshoot issues, assess data completeness, and manage bulk data cleanup and reassignment within marketing automation and CRM platforms
• Work on account and opportunity management by reviewing account approvals, updating account hierarchy and territory models
• Support initiatives related to data integrity for operational or strategic projects
• Scope current/future requirements, conduct diagnostic, and implement data fixes, and establish monitoring and governance in adherence to standards and processes
• Work with cross-functional operations teams and lines of business to standardize best practices and achieve operational efficiency/standardization

• Bachelor's degree and 5+ years of experience in relevant roles such as Sales/Revenue Operations, Data, or Finance
• Knowledge of B2B tech go-to-market processes and tools/technologies, including SFDC, CPQ, and marketing automation platforms
• Prior experience in SaaS/Subscription recurring revenue model is preferred
• Advanced in Microsoft Excel
• Proven ability to thrive in an open-ended, cross-functional role, work in a dynamic environment, and adapt quickly to changing priorities
• Self-starter with a strong work ethic and a desire to learn and be challenged
• Team player with ability to work with peers and stakeholders across global departments
• A smart, bold, but humble attitude

Job Description:

CyberArk is seeking a full time IT Service Desk Specialist. As an IT Service Desk Specialist you will maintain and provide support of computer systems and networks for the company’s employees around the globe. You will be required to solve technical IT and applications problems, either over the phone or in person. The successful candidate will have to demonstrate on top of a high professional level; a strong communication and customer service skills, excellent organizational skills and ability to work on multiple tasks at the same time.

Job requirements - a must have:

• Monitoring, maintaining, troubleshooting computer systems and network problems
• Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
• Min. of 3 years prior experience as an IT support
• Strong knowledge of Microsoft Windows operating system, Microsoft Office products, Mac operating system and Mac management
• Exchange administration (email accounts, distribution lists, shared mailboxes, resources)
• Active directory maintenance
• Office 365 and corporate software related support
• Supporting the roll-out of new applications and hardware
• Knowledge and experience in supporting development (R&D) teams
• Ad hoc tasks as needed

Required Skills:

• Excellent communication and customer service skills
• Able to rapidly establish a good working relationship other colleague
• Ability to listen and engage with people at all levels in a confident manner
• Excellent time management skills
• Team player
• Hardworking and flexible with the ability to work under pressure
• Ability to multi-task and with a positive ‘can-do’ attitude
• Excellent English
• can work in flexible hours within a global team