System Architect jobs at Cognyte in Romania, Bucharest

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

Your impact

• Responsibility for supporting complex systems at customer site, based on multipart technology:
• Install, configure, and test, HW appliances, operating systems, application software, and system management tools
• Liaise with vendors and other 3rd party technical personnel for problem resolution
• Customer-facing responsibility:
• Manage the ongoing support discussions with technology and operation teams
• Serve as the first escalation level and customer focal point for systems under implementation
• Act as the customer's trusted advisor and mediate between the customer and tiers’ support units
• Engage with customer teams to understand the reported issues and demonstrate the fixes
• Collect, compose, review, and present the Root Cause Analysis

Your tool box

• BS/MS degree in Computer Science, System Engineering, or a related subject
• Proven work experience of min 3 years as a Support Engineer / System Engineer
• Technical troubleshooting and debugging skills
• Ability to write technical documentation
• Operating systems Windows & Linux (RHEL, Ubuntu)
• Automation tools: Ansible
• Containers and orchestration: Kubernetes, Helm, Docker
• CI: Jenkins, Jenkins pipelines
• Scripting languages: Python, Bash
• Big Data (Hadoop, HDFS, Kafka)
• HW appliances diagnostics and repair
• WAN & LAN communication equipment
• Virtualization (Vmware, HyperV)

Additional technical knowledge/experience in below fields will be considered an advantage:

• Telecom (GSM, LTE, 5G) signaling methods, Payload types, Carrier-class networking
• Central storage solutions and enterprise server hardware (EMC, Netapp, HPE, Dell)
• Circuit switch, packet data and ISP networks (GSM, LTE, HSPA, PSTN, IP, MPLS, Ethernet)
• Database administration and maintenance, MS SQL and postgreSQL
• Infrastructure security and technologies, integration of security appliances

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual, and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

As Cognyter you’ll make an impact on:

• Lead and manage a team of Value Realization Experts (Product Experts) in the field of Open-Source Intelligence (OSINT)
• Your team and yourself will mater the product and OSINT methodology capabilities and must demonstrate to customers quality results within the system in the field of OSINT.
• Lead training activities to our customer base worldwide. Design, manage, and deliver training programs and methodological workshops to our customer base and to internal stakeholders.
• An integral part of the Product House, your team will lead system’s beta testing, validating new features, and ensuring they are fully operational, user-ready, and aligned with customer needs before release
• Oversee the design and execution of tailored onboarding, and support programs to maximize customer value and retention
• Identify upsell opportunities and work with internal stakeholders to maximize account growth
• Ensure tracking and analysis of customer usage metrics to monitor adoption, identify areas for improvement, and ultimately drive decisions based on these metrics that enhance product value and customer satisfaction
• Foster collaboration between your team, Product Management, Customer Success, Sales teams to ensure customer satisfaction and raise the needs for new features.

For that mission you’ll need:

• At least 3 years of experience in a software company in a managerial role. Proven ability to handle deadlines and manage multiple tasks with shifting priorities and time frames.
• Strong intelligence background with understanding in intelligence methodologies, preferred in the domain of OSINT
• Experience in working with global governmental entities—engaging with stakeholders across all levels, from operational level to senior decision-makers.
• Excellent interpersonal abilities - Establish and maintain effective working relationships with stakeholders.
• Experience in working and training with end users – a must
• Excellent communication and presentation skills. Fluency in English (present, write materials)- a must. Strong knowledge of an additional language - a big plus (French is preferred)
• Willingness for travel occasionally

Apply now.

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

Your impact

• Responsibility for supporting complex systems at customer site, based on multipart technology:
• Install, configure, and test, HW appliances, operating systems, application software, and system management tools
• Liaise with vendors and other 3rd party technical personnel for problem resolution
• Customer-facing responsibility:
• Manage the ongoing support discussions with technology and operation teams
• Serve as the first escalation level and customer focal point for systems under implementation
• Act as the customer's trusted advisor and mediate between the customer and tiers’ support units
• Engage with customer teams to understand the reported issues and demonstrate the fixes
• Collect, compose, review, and present the Root Cause Analysis

Your tool box

• BS/MS degree in Computer Science, System Engineering, or a related subject
• Proven work experience of min 3 years as a Support Engineer / System Engineer
• Technical troubleshooting and debugging skills
• Ability to write technical documentation
• Operating systems Windows & Linux (RHEL, Ubuntu)
• Automation tools: Ansible
• Containers and orchestration: Kubernetes, Helm, Docker
• CI: Jenkins, Jenkins pipelines
• Scripting languages: Python, Bash
• Big Data (Hadoop, HDFS, Kafka)
• HW appliances diagnostics and repair
• WAN & LAN communication equipment
• Virtualization (Vmware, HyperV)

Additional technical knowledge/experience in below fields will be considered an advantage:

• Telecom (GSM, LTE, 5G) signaling methods, Payload types, Carrier-class networking
• Central storage solutions and enterprise server hardware (EMC, Netapp, HPE, Dell)
• Circuit switch, packet data and ISP networks (GSM, LTE, HSPA, PSTN, IP, MPLS, Ethernet)
• Database administration and maintenance, MS SQL and postgreSQL
• Infrastructure security and technologies, integration of security appliances

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

Your impact

• Responsibility for supporting complex systems at customer site, based on multipart technology:
• Install, configure, and test, HW appliances, operating systems, application software, and system management tools
• Liaise with vendors and other 3rd party technical personnel for problem resolution
• Customer-facing responsibility:
• Manage the ongoing support discussions with technology and operation teams
• Serve as the first escalation level and customer focal point for systems under implementation
• Act as the customer's trusted advisor and mediate between the customer and tiers’ support units
• Engage with customer teams to understand the reported issues and demonstrate the fixes
• Collect, compose, review, and present the Root Cause Analysis

Your tool box

• BS/MS degree in Computer Science, System Engineering, or a related subject
• Proven work experience of min 3 years as a Support Engineer / System Engineer
• Technical troubleshooting and debugging skills
• Ability to write technical documentation
• Operating systems Windows & Linux (RHEL, Ubuntu)
• Automation tools: Ansible
• Containers and orchestration: Kubernetes, Helm, Docker
• CI: Jenkins, Jenkins pipelines
• Scripting languages: Python, Bash
• Big Data (Hadoop, HDFS, Kafka)
• HW appliances diagnostics and repair
• WAN & LAN communication equipment
• Virtualization (Vmware, HyperV)

Additional technical knowledge/experience in below fields will be considered an advantage:

• Telecom (GSM, LTE, 5G) signaling methods, Payload types, Carrier-class networking
• Central storage solutions and enterprise server hardware (EMC, Netapp, HPE, Dell)
• Circuit switch, packet data and ISP networks (GSM, LTE, HSPA, PSTN, IP, MPLS, Ethernet)
• Database administration and maintenance, MS SQL and postgreSQL
• Infrastructure security and technologies, integration of security appliances

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

Your impact

• Responsibility for supporting complex systems at customer site, based on multipart technology:
• Install, configure, and test, HW appliances, operating systems, application software, and system management tools
• Liaise with vendors and other 3rd party technical personnel for problem resolution
• Customer-facing responsibility:
• Manage the ongoing support discussions with technology and operation teams
• Serve as the first escalation level and customer focal point for systems under implementation
• Act as the customer's trusted advisor and mediate between the customer and tiers’ support units
• Engage with customer teams to understand the reported issues and demonstrate the fixes
• Collect, compose, review, and present the Root Cause Analysis

Your tool box

• BS/MS degree in Computer Science, System Engineering, or a related subject
• Proven work experience of min 3 years as a Support Engineer / System Engineer
• Technical troubleshooting and debugging skills
• Ability to write technical documentation
• Operating systems Windows & Linux (RHEL, Ubuntu)
• Automation tools: Ansible
• Containers and orchestration: Kubernetes, Helm, Docker
• CI: Jenkins, Jenkins pipelines
• Scripting languages: Python, Bash
• Big Data (Hadoop, HDFS, Kafka)
• HW appliances diagnostics and repair
• WAN & LAN communication equipment
• Virtualization (Vmware, HyperV)

Additional technical knowledge/experience in below fields will be considered an advantage:

• Telecom (GSM, LTE, 5G) signaling methods, Payload types, Carrier-class networking
• Central storage solutions and enterprise server hardware (EMC, Netapp, HPE, Dell)
• Circuit switch, packet data and ISP networks (GSM, LTE, HSPA, PSTN, IP, MPLS, Ethernet)
• Database administration and maintenance, MS SQL and postgreSQL
• Infrastructure security and technologies, integration of security appliances

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

Your impact

• Responsibility for supporting complex systems at customer site, based on multipart technology:
• Install, configure, and test, HW appliances, operating systems, application software, and system management tools
• Liaise with vendors and other 3rd party technical personnel for problem resolution
• Customer-facing responsibility:
• Manage the ongoing support discussions with technology and operation teams
• Serve as the first escalation level and customer focal point for systems under implementation
• Act as the customer's trusted advisor and mediate between the customer and tiers’ support units
• Engage with customer teams to understand the reported issues and demonstrate the fixes
• Collect, compose, review, and present the Root Cause Analysis

Your tool box

• BS/MS degree in Computer Science, System Engineering, or a related subject
• Proven work experience of min 3 years as a Support Engineer / System Engineer
• Technical troubleshooting and debugging skills
• Ability to write technical documentation
• Operating systems Windows & Linux (RHEL, Ubuntu)
• Automation tools: Ansible
• Containers and orchestration: Kubernetes, Helm, Docker
• CI: Jenkins, Jenkins pipelines
• Scripting languages: Python, Bash
• Big Data (Hadoop, HDFS, Kafka)
• HW appliances diagnostics and repair
• WAN & LAN communication equipment
• Virtualization (Vmware, HyperV)

Additional technical knowledge/experience in below fields will be considered an advantage:

• Telecom (GSM, LTE, 5G) signaling methods, Payload types, Carrier-class networking
• Central storage solutions and enterprise server hardware (EMC, Netapp, HPE, Dell)
• Circuit switch, packet data and ISP networks (GSM, LTE, HSPA, PSTN, IP, MPLS, Ethernet)
• Database administration and maintenance, MS SQL and postgreSQL
• Infrastructure security and technologies, integration of security appliances

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

Your impact

• Responsibility for supporting complex systems at customer site, based on multipart technology:
• Install, configure, and test, HW appliances, operating systems, application software, and system management tools
• Liaise with vendors and other 3rd party technical personnel for problem resolution
• Customer-facing responsibility:
• Manage the ongoing support discussions with technology and operation teams
• Serve as the first escalation level and customer focal point for systems under implementation
• Act as the customer's trusted advisor and mediate between the customer and tiers’ support units
• Engage with customer teams to understand the reported issues and demonstrate the fixes
• Collect, compose, review, and present the Root Cause Analysis

Your tool box

• BS/MS degree in Computer Science, System Engineering, or a related subject
• Proven work experience of min 3 years as a Support Engineer / System Engineer
• Technical troubleshooting and debugging skills
• Ability to write technical documentation
• Operating systems Windows & Linux (RHEL, Ubuntu)
• Automation tools: Ansible
• Containers and orchestration: Kubernetes, Helm, Docker
• CI: Jenkins, Jenkins pipelines
• Scripting languages: Python, Bash
• Big Data (Hadoop, HDFS, Kafka)
• HW appliances diagnostics and repair
• WAN & LAN communication equipment
• Virtualization (Vmware, HyperV)

Additional technical knowledge/experience in below fields will be considered an advantage:

• Telecom (GSM, LTE, 5G) signaling methods, Payload types, Carrier-class networking
• Central storage solutions and enterprise server hardware (EMC, Netapp, HPE, Dell)
• Circuit switch, packet data and ISP networks (GSM, LTE, HSPA, PSTN, IP, MPLS, Ethernet)
• Database administration and maintenance, MS SQL and postgreSQL
• Infrastructure security and technologies, integration of security appliances