Head Services Marketing Capabilities - C15 New York jobs at Citi Group in United States, New York

Responsibilities:

• Execute against key priorities for the Lending business across multiple countries/jurisdictions and business divisions
• Ensure stakeholder buy-in for strategic initiatives, including key stakeholders across the three client segments
• Partner with leadership team to set goals for Lending and ensure tracking and ROI measuring are in place for all initiatives
• Supports medium- to long-term plans and functional strategies requiring coordination and integration across units, both within Wealth and the broader Citi organization
• Partner with leadership team on resource allocation, productivity initiatives and realization of cost efficiency
• Drive culture and people initiatives
• Act as delegate for Lending head when required in certain meetings
• Oversee the design, enhancement, implementation, reporting, and oversight of budgets, financials, operations, human resources and compliance by way of systems, processes, workflows, procedures and the assessment of existing environments and anticipated changes
• Engage in cost management activities as appropriate
• Monitor strict adherence to governance and ensure risks are addressed, setting high standards of professionalism across all functions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets
• Management responsibilities for a team, including management of people, budgeting and planning, performance evaluation, compensation, hiring, disciplinary actions, etc.
• Has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on the global Lending team.
• Develop business cases to drive strategic partnership across Wealth that give Citi a competitive advantage with clients

Qualifications:

• 10+ years of relevant experience in financial services
• Strategically minded with track record of execution excellence
• Hands-on orientation with the demonstrated ability to set up internal processes to communicate and resolve issues
• Proven financial acumen, critical thinker with ability to provide an impartial, consultative and solutions-oriented approach
• Comprehensive knowledge of general IT infrastructure, Human Capital Management (HCM) and financial advice-related compliance
• Demonstrated leadership and management abilities with commitment to client and team member experience, goals of practice and productivity
• Demonstrated planning, delegation, financial reporting and budgeting skills
• Consistently detail-oriented, goal-oriented and able to work in a team
• Excellent communication skills required in order to influence a wide range of audiences
• Prior success working in a large, highly-matrix and complex organization; able to set priorities and 'triage' in a fast-paced, dynamic environment
• Technical knowledge, in-depth knowledge of Profit and Loss (P&L) and understanding of end to end business operating systems.
• Customer and client focus; record of achievement in applying a client centric mindset to shape solutions and approaches

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Anticipated Posting Close Date:

Responsibilities:

• Manage a team of Internal Audit professionals, recruit staff, lead professional development, build effective teams and manage a budget
• Deliver audit reports, Internal Audit and Regulatory issue validation and business monitoring and governance committee reports
• Lead reviews for all types of reviews, including the most complex, and review and approve Business Monitoring Quarterly Summaries
• Participate in major business initiatives and pro-actively advise and assist the business on change initiatives
• Implement integrated auditing concepts and technology, and follow trends in the Audit field and adapt them for the Audit function
• Identify solutions for a variety of complex and unique control issues, utilizing complex judgement and sophisticated analytical thought
• Analyze report findings, and recommend interventions where needed, proposing creative and pragmatic solutions to risk and control issues
• Partner with Directors and Managing Directors to develop approaches for addressing broader corporate emerging issues
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience in a related role
• Direct hands-on experience in audit and risk management, with technical expertise in financial models.
• Strong understanding of relevant regulations (e.g., SR 11-7, SR 15-18, OCC 11-12) and model development/validation processes in areas such as market risk, credit risk, loss forecasting, AML, Basel, CCAR, or CECL.
• Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
• Demonstrated successful experience in business, functional and people management
• Proven ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables
• Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Effective negotiation skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree in a quantitative field (e.g., Statistics, Economics, Mathematics, Finance) preferred.

Anticipated Posting Close Date:

The Senior Client Service Manager accomplishes results through the management of professional team(s) and leveraging key relationships. Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness, particularly related to the branch office banking and investment relationships. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and external customers, when needed.

This role acts as subject matter expert for the client experience in banking and investments for peers and manager, identifies process improvements to address client friction points and associated training needs that arise as a result. Acts as sounding board and provides guidance to Wealth Academy to provide relevant process and technical knowledge as well as servicing best practices. Has responsibility for volume, quality, timeliness and delivery of end results of the wealth management team, including banking and investment products, the sales process, and operational functions. May have responsibility for planning, budgeting and influencing policy changes related to wealth management banking and investments. Involved in short-term planning of resources. Responsible for coordinating resources and support tools for new Advisor and Relationship Manager recruits to onboard clients.

Responsibilities:

• Actively manage the day-to-day servicing and processing activities to ensure that the staff is delivering a high level of service and complying with corporate and regulatory policies and procedures.
• Interface daily with Banking teams to ensure escalated issues addressed and client service requirements are being exceeded
• Coach and provide ongoing feedback to staff, identify training needs, and prepare developmental and training plans
• Regularly review processes to ensure maximum efficiencies while delivering superior service quality.
• Contribute to and drive tactical and strategic initiatives. Establish effective working relationships with operational and technology partners to jointly identify and resolve on-going issues.
• Regularly review internal control and regulatory requirements and self-test results to ensure that effective controls are in place. Work closely with the Global and Regional Market Managers to ensure that business initiatives are appropriately supported by Service.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices. Escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Acts as subject matter expert of banking and investment servicing. Identifies training needs and assists the Wealth Academy in creating job aids for service managers and CSAs
• Coordinate “SWAT” resources for both domestic and international Advisors who are new to Citi and need support in transferring client book to Citi (resources may or may not report directly to this role, however, this role will coordinate time, effort and collaboration with sales teams and leadership).
• Partners with National Client Service Manager to create and communicate CSA career path, to include a senior RCSA role that offers a differentiated team lead experience and builds a pipeline for potential CSM path.

Qualifications:

• 10+ years of experience
• Robust experience in business management and risk and control in a wealth management firm
• Experience leading high performing teams
• In-depth knowledge of client onboarding requirements, including KYC and AML
• Excellent verbal and written communication skills
• Required US FINRA: SIE, Series 7, Series 63 (or Series 66), and Series 24 (Series 9/10 accepted)

Education:

• Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

Job Purpose:

Key Responsibilities:

• Define and maintain cohesive front-to-back system architecture across Central Operations to reduce fragmentation, support shared services, automate controls, and reduce manual touch points
• Engage with Ops business and technology partners to understand business drivers, gaps, and pain points in current state
• Translate into system requirement. Lead the design of scalable, resilient, and secure systems that reduce complexity and support operational efficiency across business units
• Develop systems architecture blueprints covering current and target state system flows, control definitions, STP vs. manual processing, and data contracts
• Partner with business and technology stakeholders to define and enforce architecture principles, standards, and roadmaps
• Drive simplification initiatives across application and infrastructure landscape, eliminating redundancies and technical debt
• Decompose functionality across legacy, monolithic applications to be reengineered into shared services
• Ensure architectural consistency across projects, platforms, and technologies by promoting reuse of shared components and standardized frameworks
• Define and promote best practices for systems design, API strategies, data integration, and lifecycle management
• Identify optimal technical and data solutions for developing event based micro-services
• Evaluate low-code / no-code tools to support workflow automation, process mining, reporting and analytics
• Lead architecture governance process including architecture review boards, technology assessments, and conformance to key design principles
• Partner with SMEs across the CTO organization to understand emerging engineering, architecture standards and apply them across critical initiatives
• Produce high-quality documentation and design artefacts
• Efficiently build strong working relationship with Tech and Ops partners and become a thought leader in executing the target data strategy
• Recruit and build a team of business analysts, solution engineers

Experience and Qualifications:

• 15+ years experience in financial services with 7+ years supporting cross product / functional transformation
• 5+ years experience in leading large scale enterprise architecture initiatives within banking, financial services industry
• Strong understanding of banking systems, financial services platforms, core banking, data platforms, market infrastructure providers, and regulatory frameworks
• Experience with modern architecture frameworks including cloud-native designs, microservices, APIs, evet-based architecture, and DevOps practices
• Demonstrable success in leading architecture simplification and modernization initiatives with proven business value generation
• Experience with financial services standards such as ISDA FpML, FIX, ISO20022, internal product / process taxonomies is a plus
• Experience with financial services regulations such as mandatory execution, BCBS-239, reg. reporting, etc. is a plus
• Strategic thinker with creative problem-solving capabilities
• Bachelor’s degree in IT, Computer Science, or engineering. Masters degree preferred
• Proven track record in producing quality project artefacts, including senior management reports within a technology or risk & controls domain
• Motivated self-starter with ability to pick up and learn new skills and knowledge quickly and navigate the organization
• Ability to build and manage strong teams

Anticipated Posting Close Date:

What you’ll do:

• Leverage a strong understanding of the business to drive strategy, key stakeholders and business capability and create solution roadmaps across various business portfolios that breaks down silos to provide a best-in-class product experience.

• Fulfilling a product role driving Key Fund Service Programs focused on Simplification and move to common initiatives

• Work with Programme Sponsor to develop business cases, budget initiatives, and conduct cost benefit analysis is in line with business objectives.

• Work as Product, Program Manager / Owner and Execution lead. Leading in planning, directing and coordination of day-to-day activities of running a programme or portfolio of programmes within Fund Services.

• Partner with product management teams and product delivery executives to ensure roadmaps and implementation strategies are aligned to technology and business investments.

• Develop business cases, budget initiatives, and conduct cost benefit analysis is in line with business objectives.

• Work closely with all technical partners to align strategic technical investments to the target state business architecture or justify any deviations.

• Collaborate with stakeholders across product, operations, and technology to define, prioritize, and implement product enhancements and new product offerings.

• Develop and maintain comprehensive program execution plans, including timelines, resource allocation, and risk management strategies.

• Lead efforts to establish, formalize and communicate business solutions and educate business stakeholders particularly the client teams on value and importance of proposed solutions.

• Manage the product lifecycle from conception through launch, ongoing maintenance, and eventual retirement

• Present regular updates to clients and senior management on program status, key deliverables, risks, and realized business benefits.

• Ensure all product-related activities comply with relevant regulatory requirements and internal policies.

• Develop and communicate the product strategy & governance principles aimed at optimizing straight-through processing and guaranteeing the timeliness, completeness, accuracy, and internal consistency of financial reporting, business processing, and overall client experience success.

What we’ll need from you:

• Self-motivated, independent, multi-tasker, willing and able to take ownership of various parts of an initiative. Ability to effectively deliver under time pressure, clarifying ambiguity as needed to deliver against expectations

• At least 5 years relevant project/program management experience, preferred experience in running large programs of work for Securities Services

• At least 5-10 years’ experience preferred in leading and developing project teams/professionals through dynamic growth and delivering saves, planning capacity

• Work closely with Product owners to develop and drive product roadmaps that are inclusive of business operations and technology future change needs that have a keen eye on client experience.

• Track of record in standardizing and driving procedures and policies across program and project management practice

• Ability to effectively deliver under time pressure, clarifying ambiguity as needed to deliver against expectations

• Ability to coordinate and tie break in complex and siloed organizations through Influence and develop strong relationships by driving value added change.

• Self-motivated, independent, multi-tasker, willing and able to take ownership of various parts of an initiative.

Qualifications:

• 5 years of experience minimum.

• Should demonstrate a commitment to quality and attention to detail

• Excellent interpersonal relationships with ability to influence and negotiate with stakeholders

• Critical thinking and problem-solving skills

• Understanding of Technology and Program Execution

Education:

• Bachelor’s/University degree or equivalent experience, potentially Master’s degree

Anticipated Posting Close Date:

ICM’s objective is to provide integrated “end-to-end” credit underwriting, identification, measurement, management, and monitoring for wholesale credit

The Infrastructure Finance (IF) and Clean Energy Finance (CEF) Underwriter will cover large and complex relationships globally and will manage the underwriting process. The IF/CEF Underwriter will be responsible for all underwriting activities including credit memo production and transaction diligence. Developed
communication and diplomacy skills are also required in order to guide, influence and convince others across functional groups. An Infrastructure Finance and Clean Energy Finance Vice President in ICM-UW will cover various infrastructure assets across the globe via debt and tax equity financing. This role reports directly to the Head of IF and CEF Underwriting.

Responsibilities:

• Interface with and support bankers in underwriting requests for credit extensions for new and existing clients with ownership responsibilities for sound credit decisions and compliance with internal procedures/credit risk policy guidelines and standards

• Adoption of leading practices in credit analysis, underwriting, and monitoring, including the end-to-end underwriting process, from early origination discussions to development of credit approval memos, and senior approval forums

• Prepare a detailed written credit analysis of transactions by analyzing the project company, performing detailed financial analysis, identifying the strengths and prevailing risk factors and rendering a final credit decision

• Perform credit and financial statement analysis on borrowers, guarantors, and co-borrowers in order to assess debt repayment capacity based on cash flows

• Perform industry and geographical research and other due diligence as needed.

• Maintain compliance with bank credit policies/practices and regulatory policies to ensure business unit is in adherence to the above and receives satisfactory ratings from internal and external auditors.

• Assists business unit goals by continuous identification of process improvements and efficiencies that reduce costs and improve customer service levels. Work with management team on prioritization and implementation of approved actions

• Provide backup support to Credit Underwriting Group Manager, lead projects and initiatives and mentor junior level Credit Officers as needed.

• Other duties as required to support business unit and company goals.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the fi rm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years previous credit authority experience. Prior experience working in a regulatory and compliance policy environment

• Proven analytical skills including the ability to read and assess individual and company financial statements, cash flow, industry/competitive analysis and projections; including complicated business structures with foreign subsidiaries and/or parent organizations.

• Demonstrated knowledge of intermediate accounting theory and its practical application in the credit underwriting process

• Excellent organizational skills, prioritizing capabilities, attention to detail, and the ability to complete assignments within required deadlines in a fast-paced environment

• Effective inter-personal and written/verbal communication skills

• Thorough problem recognition and resolution skills

• Pro-active disposition with ability to work autonomously and within a team Proficient in various spreadsheet and word processing applications (Excel and Word), including the use of graphs and charts and financial analysis software

• Typically deals with complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting needs.

• Requires good analytical skills in order to filter, prioritize and validate potentially complex material from multiple sources.

Education:

• Bachelor’s Degree in Finance, Accounting, Economics or equivalent field. Master’s degree preferred

Anticipated Posting Close Date:

Capital optimization is a critical area for Citigroup and represents a significant challenge facing the financial services industry. As a firm, our ability to effectively lead in this area will be a significant determinant of our future competitiveness. It also helps satisfy a regulatory requirement for enhanced connection between strategic planning and capital planning.

Services Capital Allocation and Management, Lead Analyst, will play a critical role in Services’ capital and balance sheet strategy by supporting capital investment at the transaction and client level to align decision-making tools, such as the pro-forma pricing calculator and Citi-wide client returns analytics, with risk and capital related balance sheet platforms and actualized capital requirements and financials. The successful candidate will report to Head of Services BSCM and, over time, become a Capital & Balance Sheet SME, supporting various asset businesses with Services, including TTS Trade and Working Capital Solutions organization and Commercial Cards.

Key responsibilities:

• Analyze client pricing and advise on modeling assumptions of transaction returns to support deal-level decision making with Trade & Working Capital Solutions Product and Sales managers

• Partner with Client Analytics to drive enhancements to client level RWA, Capital, Tangible Common Equity (TCE) and Liquidity metric calculations in the deal level pricing RoRC Calculator and CIW platform

• Ensure enhancements to the RoRC Calculator and Client Returns methodology are made in line with expectations before release, such as enhanced calculations, functionality and usability

• Identify inconsistencies in client financials/TCE, Services RWA, and other Services capital metrics (GSST/CECL); escalate systemic issues and create Data Concerns, identify root causes, and influence automated solutions

• Optimize eligible new client originations and manage Treasury’s FAS 133 SOFR Cash Flow Hedge program for TTS Trade, in order to help the business realize up to $10MM+ in revenue from reduced liquidity costs

• Explore opportunities amongst the Trade and Working Capital Solutions product pillars that can be leveraged to enhance capital and Return on Tangible Common Equity (RoTCE)

• Partner with RWA controllers to ensure validity of Top Side Adjustments (TSAs) and take action, where applicable, to reduce or systemically remediate excess capital (e.g. Corporate Guarantees and Collateral)

• Liaise with Regulatory Policy and Capital Group (RCPG), Capital Interpretive & Analytics Team (CIAT) and Confirmation of Basel Classification Review and Analysis (COBRA) on RWA and capital actions requiring regulatory interpretation to support capital mitigation opportunities

• Provide capital training and develop education initiatives globally, utilizing our partners, for the Services organization to increase knowledge on everything related to RoTCE and capital. Maintain up to date materials and news articles on our dedicated SharePoint for Services

• Support on enhancing self-service data tools and encourage wider use among the organization to self-serve data requirements and utilize dashboards

Key Competencies:

• Wholesale Credit Orientation: Experience working with Risk / Treasury / Finance and Technology / Operations partners in product management or risk capacity; exposure to RWA, TCE, capital and liquidity measures a plus

• Portfolio Management: Understand how TTS’s exposure to client and counterparties combines into the global portfolio and fits into the portfolio’s lifecycle

• Proven Data / Analytical skills: Experience turning complex information into actionable recommendations

• Analytical Problem Solver: Ability to leverage automated technology solutions to answer business problems, innovation mind set and intellectual curiosity

• Partnership and Collaboration Skills: Ability to partner well with a range of stakeholders in the firm to drive objectives to delivery, strong interpersonal skills to identify and resolve conflict to mitigate roadblocks

• Design and Delineating: Proven ability to collaborate with managers in creating and presenting effective presentations for seniors

Qualifications:

• Bachelor’s degree in Finance, Accounting, Economics, Computer Science, Math, Financial Engineering, Physics, or related field; advanced degree is a plus

• 6+ years relevant experience in the Financial Services / Banking industry

• Understanding of Risk / Treasury / Corporate Banking functions; exposure to modelling concepts (PD, LGD) helpful

• Proven analytical skills for developing data analysis and quantitative strategies

• Highly proficient in Excel, macros, and databases

• Advanced PowerPoint presentation skills a plus

• Excellent interpersonal, influencing, facilitation, and partnering skills with key stakeholders and senior management

• A demonstrated history of delivering on initiatives

• Ability to work under pressure in a highly professional environment

• Passion, integrity, positive attitude, mission-driven, and self-directed

Anticipated Posting Close Date: