Head Portfolio Strategy - C16 New York jobs at Citi Group in United States, New York

Responsibilities:

• Execute against key priorities for the Lending business across multiple countries/jurisdictions and business divisions
• Ensure stakeholder buy-in for strategic initiatives, including key stakeholders across the three client segments
• Partner with leadership team to set goals for Lending and ensure tracking and ROI measuring are in place for all initiatives
• Supports medium- to long-term plans and functional strategies requiring coordination and integration across units, both within Wealth and the broader Citi organization
• Partner with leadership team on resource allocation, productivity initiatives and realization of cost efficiency
• Drive culture and people initiatives
• Act as delegate for Lending head when required in certain meetings
• Oversee the design, enhancement, implementation, reporting, and oversight of budgets, financials, operations, human resources and compliance by way of systems, processes, workflows, procedures and the assessment of existing environments and anticipated changes
• Engage in cost management activities as appropriate
• Monitor strict adherence to governance and ensure risks are addressed, setting high standards of professionalism across all functions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets
• Management responsibilities for a team, including management of people, budgeting and planning, performance evaluation, compensation, hiring, disciplinary actions, etc.
• Has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on the global Lending team.
• Develop business cases to drive strategic partnership across Wealth that give Citi a competitive advantage with clients

Qualifications:

• 10+ years of relevant experience in financial services
• Strategically minded with track record of execution excellence
• Hands-on orientation with the demonstrated ability to set up internal processes to communicate and resolve issues
• Proven financial acumen, critical thinker with ability to provide an impartial, consultative and solutions-oriented approach
• Comprehensive knowledge of general IT infrastructure, Human Capital Management (HCM) and financial advice-related compliance
• Demonstrated leadership and management abilities with commitment to client and team member experience, goals of practice and productivity
• Demonstrated planning, delegation, financial reporting and budgeting skills
• Consistently detail-oriented, goal-oriented and able to work in a team
• Excellent communication skills required in order to influence a wide range of audiences
• Prior success working in a large, highly-matrix and complex organization; able to set priorities and 'triage' in a fast-paced, dynamic environment
• Technical knowledge, in-depth knowledge of Profit and Loss (P&L) and understanding of end to end business operating systems.
• Customer and client focus; record of achievement in applying a client centric mindset to shape solutions and approaches

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Anticipated Posting Close Date:

Responsibilities:

• Manage a team of Internal Audit professionals, recruit staff, lead professional development, build effective teams and manage a budget
• Deliver audit reports, Internal Audit and Regulatory issue validation and business monitoring and governance committee reports
• Lead reviews for all types of reviews, including the most complex, and review and approve Business Monitoring Quarterly Summaries
• Participate in major business initiatives and pro-actively advise and assist the business on change initiatives
• Implement integrated auditing concepts and technology, and follow trends in the Audit field and adapt them for the Audit function
• Identify solutions for a variety of complex and unique control issues, utilizing complex judgement and sophisticated analytical thought
• Analyze report findings, and recommend interventions where needed, proposing creative and pragmatic solutions to risk and control issues
• Partner with Directors and Managing Directors to develop approaches for addressing broader corporate emerging issues
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience in a related role
• Direct hands-on experience in audit and risk management, with technical expertise in financial models.
• Strong understanding of relevant regulations (e.g., SR 11-7, SR 15-18, OCC 11-12) and model development/validation processes in areas such as market risk, credit risk, loss forecasting, AML, Basel, CCAR, or CECL.
• Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
• Demonstrated successful experience in business, functional and people management
• Proven ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables
• Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Effective negotiation skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree in a quantitative field (e.g., Statistics, Economics, Mathematics, Finance) preferred.

Anticipated Posting Close Date:

The Senior Client Service Manager accomplishes results through the management of professional team(s) and leveraging key relationships. Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness, particularly related to the branch office banking and investment relationships. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and external customers, when needed.

This role acts as subject matter expert for the client experience in banking and investments for peers and manager, identifies process improvements to address client friction points and associated training needs that arise as a result. Acts as sounding board and provides guidance to Wealth Academy to provide relevant process and technical knowledge as well as servicing best practices. Has responsibility for volume, quality, timeliness and delivery of end results of the wealth management team, including banking and investment products, the sales process, and operational functions. May have responsibility for planning, budgeting and influencing policy changes related to wealth management banking and investments. Involved in short-term planning of resources. Responsible for coordinating resources and support tools for new Advisor and Relationship Manager recruits to onboard clients.

Responsibilities:

• Actively manage the day-to-day servicing and processing activities to ensure that the staff is delivering a high level of service and complying with corporate and regulatory policies and procedures.
• Interface daily with Banking teams to ensure escalated issues addressed and client service requirements are being exceeded
• Coach and provide ongoing feedback to staff, identify training needs, and prepare developmental and training plans
• Regularly review processes to ensure maximum efficiencies while delivering superior service quality.
• Contribute to and drive tactical and strategic initiatives. Establish effective working relationships with operational and technology partners to jointly identify and resolve on-going issues.
• Regularly review internal control and regulatory requirements and self-test results to ensure that effective controls are in place. Work closely with the Global and Regional Market Managers to ensure that business initiatives are appropriately supported by Service.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices. Escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Acts as subject matter expert of banking and investment servicing. Identifies training needs and assists the Wealth Academy in creating job aids for service managers and CSAs
• Coordinate “SWAT” resources for both domestic and international Advisors who are new to Citi and need support in transferring client book to Citi (resources may or may not report directly to this role, however, this role will coordinate time, effort and collaboration with sales teams and leadership).
• Partners with National Client Service Manager to create and communicate CSA career path, to include a senior RCSA role that offers a differentiated team lead experience and builds a pipeline for potential CSM path.

Qualifications:

• 10+ years of experience
• Robust experience in business management and risk and control in a wealth management firm
• Experience leading high performing teams
• In-depth knowledge of client onboarding requirements, including KYC and AML
• Excellent verbal and written communication skills
• Required US FINRA: SIE, Series 7, Series 63 (or Series 66), and Series 24 (Series 9/10 accepted)

Education:

• Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

Job Purpose:

Key Responsibilities:

• Define and maintain cohesive front-to-back system architecture across Central Operations to reduce fragmentation, support shared services, automate controls, and reduce manual touch points
• Engage with Ops business and technology partners to understand business drivers, gaps, and pain points in current state
• Translate into system requirement. Lead the design of scalable, resilient, and secure systems that reduce complexity and support operational efficiency across business units
• Develop systems architecture blueprints covering current and target state system flows, control definitions, STP vs. manual processing, and data contracts
• Partner with business and technology stakeholders to define and enforce architecture principles, standards, and roadmaps
• Drive simplification initiatives across application and infrastructure landscape, eliminating redundancies and technical debt
• Decompose functionality across legacy, monolithic applications to be reengineered into shared services
• Ensure architectural consistency across projects, platforms, and technologies by promoting reuse of shared components and standardized frameworks
• Define and promote best practices for systems design, API strategies, data integration, and lifecycle management
• Identify optimal technical and data solutions for developing event based micro-services
• Evaluate low-code / no-code tools to support workflow automation, process mining, reporting and analytics
• Lead architecture governance process including architecture review boards, technology assessments, and conformance to key design principles
• Partner with SMEs across the CTO organization to understand emerging engineering, architecture standards and apply them across critical initiatives
• Produce high-quality documentation and design artefacts
• Efficiently build strong working relationship with Tech and Ops partners and become a thought leader in executing the target data strategy
• Recruit and build a team of business analysts, solution engineers

Experience and Qualifications:

• 15+ years experience in financial services with 7+ years supporting cross product / functional transformation
• 5+ years experience in leading large scale enterprise architecture initiatives within banking, financial services industry
• Strong understanding of banking systems, financial services platforms, core banking, data platforms, market infrastructure providers, and regulatory frameworks
• Experience with modern architecture frameworks including cloud-native designs, microservices, APIs, evet-based architecture, and DevOps practices
• Demonstrable success in leading architecture simplification and modernization initiatives with proven business value generation
• Experience with financial services standards such as ISDA FpML, FIX, ISO20022, internal product / process taxonomies is a plus
• Experience with financial services regulations such as mandatory execution, BCBS-239, reg. reporting, etc. is a plus
• Strategic thinker with creative problem-solving capabilities
• Bachelor’s degree in IT, Computer Science, or engineering. Masters degree preferred
• Proven track record in producing quality project artefacts, including senior management reports within a technology or risk & controls domain
• Motivated self-starter with ability to pick up and learn new skills and knowledge quickly and navigate the organization
• Ability to build and manage strong teams

Anticipated Posting Close Date:

ICM’s objective is to provide integrated “end-to-end” credit underwriting, identification, measurement, management, and monitoring for wholesale credit

The Infrastructure Finance (IF) and Clean Energy Finance (CEF) Underwriter will cover large and complex relationships globally and will manage the underwriting process. The IF/CEF Underwriter will be responsible for all underwriting activities including credit memo production and transaction diligence. Developed
communication and diplomacy skills are also required in order to guide, influence and convince others across functional groups. An Infrastructure Finance and Clean Energy Finance Vice President in ICM-UW will cover various infrastructure assets across the globe via debt and tax equity financing. This role reports directly to the Head of IF and CEF Underwriting.

Responsibilities:

• Interface with and support bankers in underwriting requests for credit extensions for new and existing clients with ownership responsibilities for sound credit decisions and compliance with internal procedures/credit risk policy guidelines and standards

• Adoption of leading practices in credit analysis, underwriting, and monitoring, including the end-to-end underwriting process, from early origination discussions to development of credit approval memos, and senior approval forums

• Prepare a detailed written credit analysis of transactions by analyzing the project company, performing detailed financial analysis, identifying the strengths and prevailing risk factors and rendering a final credit decision

• Perform credit and financial statement analysis on borrowers, guarantors, and co-borrowers in order to assess debt repayment capacity based on cash flows

• Perform industry and geographical research and other due diligence as needed.

• Maintain compliance with bank credit policies/practices and regulatory policies to ensure business unit is in adherence to the above and receives satisfactory ratings from internal and external auditors.

• Assists business unit goals by continuous identification of process improvements and efficiencies that reduce costs and improve customer service levels. Work with management team on prioritization and implementation of approved actions

• Provide backup support to Credit Underwriting Group Manager, lead projects and initiatives and mentor junior level Credit Officers as needed.

• Other duties as required to support business unit and company goals.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the fi rm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years previous credit authority experience. Prior experience working in a regulatory and compliance policy environment

• Proven analytical skills including the ability to read and assess individual and company financial statements, cash flow, industry/competitive analysis and projections; including complicated business structures with foreign subsidiaries and/or parent organizations.

• Demonstrated knowledge of intermediate accounting theory and its practical application in the credit underwriting process

• Excellent organizational skills, prioritizing capabilities, attention to detail, and the ability to complete assignments within required deadlines in a fast-paced environment

• Effective inter-personal and written/verbal communication skills

• Thorough problem recognition and resolution skills

• Pro-active disposition with ability to work autonomously and within a team Proficient in various spreadsheet and word processing applications (Excel and Word), including the use of graphs and charts and financial analysis software

• Typically deals with complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting needs.

• Requires good analytical skills in order to filter, prioritize and validate potentially complex material from multiple sources.

Education:

• Bachelor’s Degree in Finance, Accounting, Economics or equivalent field. Master’s degree preferred

Anticipated Posting Close Date:

Responsibilities:

• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
• Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
• Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
• Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
• Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
• Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
• Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)
• Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)
• Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution
• Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed
• Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)
• Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members
• Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
• Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
• Listens carefully to the client and willingly assists with any questions or problems the client has
• Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed
• Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
• Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
• Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
• Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Duties may include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs, as needed (including competence in using teller NBS system & cash recycler to assist customers)
• Good leadership skills and the ability to motivate others
• Actively promoting and participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi’s business plan goals
• Providing working leadership and guidance to peer Concierge or Tellers through assignment of work and technical guidance, when needed
• Assisting and providing coverage for leadership team with leading by example
• Provide feedback to management on ways to enhance sales processes and service delivery
• Providing coaching and education to the other Universal Bankers or Tellers regarding Digital capabilities, transaction processes and priorities, including a streamlined sales & service process, digital first approach, focus on client problem resolution and effective utilization digital technologies
• Resolving complex client issues or needs; connect with relevant specialists or senior leaders as needed

Qualifications:

• 1-3 years relevant experience
• Required Skills:
  • Experience with face-to-face customer service, digital engagement and basic sales/referrals
  • Open, client service orientation and desire to help customers is required
  • Sales experience desired
  • Excellent verbal and written communication skills
  • Analytical and problem solving skills
  • Basic computer and digital tools skills
• Preferred Skills: Retail experience

Education:

• High School diploma or equivalent

Anticipated Posting Close Date:

Responsibilities:

Partner with Senior Bankers to provide overall relationship management support for public sector clients

Lead the day to day sovereign advisory analysis and related activities mainly in the Latin America region, in addition to supporting the function globally when needed.

Responsible for staying abreast of market and industry trends, “best practices” and the competitive landscape.

Qualifications:

Prior experience can include any of the following : Rating Agencies in sovereign related analytics, working in the public sector in a financial analysis and planning role, Banking, Fixed Income Emerging Markets Debt (either research, sell/buy side), working for a multilateral agency or international financial institution (e.g. the IMF, World Bank, Central Bank).

Strong understanding of global macroeconomic and policy trends, geopolitics, economic development and public finance challenges in Emerging Markets and an understanding of sovereign and public sector agendas.

Consistently demonstrates clear and concise written and verbal communication skills.

Demonstrated ability to employ quantitative macroeconomic modelling and research tools.

Strong planning, negotiation, organizational and analytical skills.

Experience with large public sector and corporate clients, capital markets products.

Flexibility with work schedule (may work across different time zones).

Second language preferred, with relevance for the Latin American Region or French.

Bachelor level degree, with quantitative background and thorough understanding of Economics or Public Policy studies.

Anticipated Posting Close Date: