Jobs at Citi Group in United States, Fort Lauderdale

The Data and Governance Product Lead for TTS Trade/Working Capital Solutions (TWCS) is a senior position and will be responsible for driving the internal data product and governance strategy for TWCS. The role will report to the TWCS Head of Data and help execute the vision for data product and data governance functions in alignment with the broader Citi’s Data Governance strategy.

Responsibilities:

• Responsible for the governance of end-to-end data architecture, meta data including maintaining of data catalogs, dictionaries and managing the critical data elements that cover the entire Trade business.

• Collaborate closely with our business, operations and technology teams as well as partner with our internal Platform and Data Services team, Data Stewards and the extended Enterprise Data Governance teams.

• Lead the development and maintenance of logical data models representing the business product functions across product processors data.

• Lead development and maintenance of mappings between logical and physical data structures and ensure adherence to modeling standards and guidelines.

• Identify the various consumption patterns and own the data marts creation to deliver business insights.

• Lead and facilitate all aspects of the Enterprise Data Governance Strategy, Data Quality, Privacy and Reconciliation.

• Develop approach and prioritization framework to define and track the prioritized scope of regulatory obligations.

• Develop a roadmap delivery timeline view of regulatory obligations, and their associated governance steps for impacted Data Leadership.

• Develop materials to effectively and concisely articulate progress on the data governance strategy for senior leadership and regulatory updates.

• Establish appropriate measures to monitor and control effectiveness of information gathering and reporting.

• Proactively take ownership of your team's functional activities, and training and be timely in the team's execution.

Qualifications:

• degree; major in Computer Science, Business Analytics or similar preferred.

• 8+ years of related experience, including 5+ years' of hands-on data experience in the financial services industry preferred.

• Data services domain expertise: including data governance, data architecture, big data, data warehousing, and working with data lakes.

• Excellent communication skills and expertise in leading conversations with senior stakeholders, auditors and regulators.

• Familiarity and experience with the implementation of Data Governance Policy and Standards.

• Knowledge of Reconciliation systems, Quality Rules Management and Scorecards.

• Familiarity with Agile methodologies and project management tools such as JIRA or Asana.

• Exposure to Data Governance tools such as Collibra or Alation will be a plus.

Anticipated Posting Close Date:

Responsibilities:

• Support the sales team to sell products to the existing base through portfolio analysis of existing insurance and investment holdings, needs analysis, and customer risk profile.
• Disseminate information on industry, financial markets and competition products and analyze the same for a meaningful sales engagement.
• Drawing up the training roadmap for the individual relationship manager and ensuring successful completion of training certification on regulatory and knowledge, attitude, skills and habits.
• Ensuring the customer engagement by organizing meets and speaking about product offering to build awareness in those meets.
• Joint sales drills with relationship managers to facilitate customers buy the right iproduct.
• Build the knowledge level of Branch Managers.
• Be the compliance gatekeeper in the region/branch for adherence to regulatory guidelines.
• Be extremely vigilant for potential sales complaints, free look cancellations, surrender ratios, lapse rates and sales complaints.
• Highlight potential financial, regulatory and credit risk to the franchise.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 yeas financial sales experience preferred

Education:

• Bachelor’s/University degree or equivalent experience

* PMO

* Gestión canal de comunicación

* Liderazgo de equipo

* Seguimiento a proyectos

Time Type:

Responsibilities:

• Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
• Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture.
• Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively.
• Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
• Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
• Required to approach and engage clients in the branch lobby to demonstrate expertise in digital capabilities and to identify the financial needs of the clients. May require standing 60-70% of the work day
• Ability to use the various marketing tools and digital technology available in the branch to present product offers and financial solutions to existing and potential clients (e.g. sales wall, tablet, smart phone, workbench, iPads, etc.)
• Connect clients to the appropriate partners as necessary (e.g. leverage video conference for FA, mortgage specialist, etc.)
• Take full ownership of clients’ problems to resolve client complaints/issues promptly and effectively to ensure complete client satisfaction with resolution
• Recognize transaction needs of clients, direct them to the alternative self-service channels and provide assistance with self-service as needed
• Educate clients on self-service capabilities and encourage use of digital service channels (e.g. Online, Mobile, ATM, TCR, Teller Assist Unit, if applicable, etc.)
• Exercises ownership and ensure all follow-up items are complete or handled off to the appropriate individual(s) and work harmoniously with multiple team members
• Engage the Citi client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Citi
• Executes financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing
• Listens carefully to the client and willingly assists with any questions or problems the client has
• Makes sure all needs are met before concluding the transaction, making the client feel his/her time is being valued without being rushed
• Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well
• Create a warm, welcoming and friendly environment for customers and employees by foster teamwork in the branch to ensure a positive overall customer experience.
• Effectively executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) referral routines to deepen client relationships
• Adheres to and comply with Citibank policies, standards, operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

Qualifications:

• 1-3 years relevant experience
• Required Skills:
  • Experience with face-to-face customer service, digital engagement and basic sales/referrals
  • Open, client service orientation and desire to help customers is required
  • Sales experience desired
  • Excellent verbal and written communication skills
  • Analytical and problem solving skills
  • Basic computer and digital tools skills
• Preferred Skills: Retail experience

Education:

• High School diploma or equivalent

Time Type:

Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked.

Anticipated Posting Close Date:

Requirements: Bachelor’s degree, or foreign equivalent, in Computer Science, Computer Engineering, Systems Engineering, or a related field, and five (5) years of experience in the job offered or in a related IT occupation reviewing and analyzing information security incidents within the financial industry. Five (5) years of experience must include: Performing proof-of-concept and analysis to demonstrate the risk impact of security incidents within an organization and articulating identified risks to technical and non-technical audiences; Coordinating, enhancing, and executing strategic global security programs that are fully anchored to modern control and security frameworks, fully aligned with the current technology, threat-focused, and data-driven; Preventing, monitoring, and responding to security incidents by assessing and prioritizing the severity, impact, and urgency of them and executing information security directives and activities; Mitigating risk by analyzing security data to detect impacts and required corrective actions and developing security solutions; and Utilizing industry standards and frameworks including NIST Cybersecurity framework, ISO/IEC SANS incident response process, response procedures, protocols, network fundamentals, common OS, and the Cybersecurity Triade. 40 hrs./wk. Applicants submit resumes at . Please reference Job ID #25847211. EO Employer.

Wage Range: $142,751.00 to $160,000.00

Anticipated Posting Close Date:

About Citi:

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Linux Production Support Analystis an intermediate level position responsible to help maintain, certify, and ensure that Citi's Security Infrastructure and Security Applications remain in consistent adherence toMISP (Malware Information Sharing Platform)as regulated and required by the OCC. This is a production support role and will require close collaboration with internal,highly technicalteams.

Responsibilities

• Support operations around the existing infrastructure platforms and/or applications including troubleshooting, monitoring, and remediation
• Resolve infrastructure product/application escalations by collaborating with internal,highly technicalteams
• Splunk basic skills including research, querying data (e.g., security logs, data logs, etc.)
• Perform scripting in Bash/Shell
• Maintain, track, and complete assigned tickets in the ticketing system queue

• Resolve any vulnerabilities or issues detected in an application or infrastructure
• Analyze source code to mitigate identified weaknesses and vulnerabilities within the system
• Review and validate automated testing results and prioritize actions to resolve issues based on overall risk in ranked order
• Scan and analyze applications with automated tools and perform manual testing if necessary
• Good working knowledge of networking protocols, security strategies, and application management for troubleshooting
• Identify opportunities to automate and standardize information security controls when possible
• Reduce risk by analyzing the root cause of issues, their impact, and required corrective actions.
• Direct the development and delivery of secure solutions by coordinating with business and technical contacts

Qualifications

• 4+ years' experience working hands-on with Linux
• 3+ years' IT Security Production Support experience in Security Infrastructure or Security Application support
• Basic Bash/Shell Scripting at minimum
• Prior experience with Splunk Core or Splunk ES is a big plus
• Must be a self-starter able to effectively manage time in alignment to timelines
• Ability to work well under pressure and clearly articulate to management regarding any arising problems, escalations, etc.
• Consistent adherence to domain process and procedures
• Good understanding of Big Data/Data Lake platforms or environments
• Ability to troubleshoot and support multiple applications within the domain
• Experience with Jira or ServiceNow is a plus
• Excellent communication and process documentation skills
• Bilingual Spanish is a plus

Education

• Bachelor’s degree/University degree or equivalent experience
• Linux certifications (e.g., Linux SA) are a plus

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Requirements: Bachelor’s degree, or foreign equivalent, in Computer Science, Computer Engineering, Cyber Security, Information Security, or a related field, and one (1) year of experience in the job offered or in a related IT occupation. One (1) year of experience must include: Proposing mitigating controls to reduce the attack surface of any identified security weakness within an application; Providing specific recommendations to fully remediate and close out identified security gaps; Working with applications leveraging different technologies including Java/J2EE, Python, HTML, XML, XSL, and JavaScript; Leveraging HTTP proxy tools including Burp Proxy and OWASP ZAP to understand modify HTTP traffic sent from the web browser to the server; and Utilizing dynamic testing scanning tools including AppScan, WebInspect, and Fiddler to provide a summary of potential security weaknesses across the scanned application. 40 hrs./wk. Applicants submit resumes at . Please reference Job ID #25848312. EO Employer.

Wage Range: $117,500.00 to $126,957.30

Anticipated Posting Close Date:

Responsibilities:

• Work with business credit requests less than $250K, recognize/refer larger lending opportunities and cross sell treasury and related small business products
• Build referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program
• Assist in strategies to grow the small business client and implement appropriate sales plans to target Book of Business customers
• Deliver client services/outbound calls/inbound calls to acquire new relationships and deepen existing relationships through the cross-sell of relevant products and services while delivering remarkable client experience
• Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs, and providing appropriate referrals
• Recognize transaction needs of clients, educate clients on all service and digital channels and leverage technology/ marketing tools available to uncover opportunities, and present product offers/financial solutions
• Understand and comply with Citibank policies, standards and procedures
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Previous banking, retail, or sales experience preferred
• Knowledge of Smart Banking tools and technologies
• NMLS registration; Safe Act compliant
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor's Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date: