Officer Learning Support Analyst Human Resources jobs at Citi Group in Japan, Chiyoda

In this role, you’re expected to:

• Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
• Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
• Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
• Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
• Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals
• Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
• Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• The Applications Development Technology Analyst will be responsible for analysis, development, enhancements, maintenance, and redesign efforts for Local Customer Account reference database application, that complies with Japan local financial policies and regulations issued by various local associations and regulators.

As a successful candidate, you’d ideally have the following skills and exposure:

• 6-10 years of relevant experience in Apps Development or systems analysis role
• Extensive experience system analysis and in programming of software applications
• Experience in managing and implementing successful projects
• Subject Matter Expert (SME) in at least one area of Applications Development
• Ability to adjust priorities quickly as circumstances dictate
• Demonstrated leadership and project management skills
• Consistently demonstrates clear and concise written and verbal communication
• Experience of reference data domain in Customer master, Security master.
• Hands on technical expert in the Python, SQL and Cloud Technologies
• Advanced knowledge of Java, Perl, Shell, XML, Unix/Linux, MS-SQL.
• Familiarity with Netbeans, Eclipse, VIM/VSCODE/ideaj.
• Knowledge and experience in big data technologies such as Hadoop, spark is preferable but not a must.

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Citi’s

.In this role, you’re expected to:

• Builds relationships with client network and operational teams, becoming a key contact for internal requests/problem escalation and resolution
• Ensures timely completion of Know Your Client (KYC) and other regulatory requirements, in partnership with product partners and Relationship Managers (RM)s
• Helps clients to access Citi’s global network, locating local coverage and product support across the globe
• Works with RMs and product partners to on-board new clients/new subsidiaries and KYC/initial credit set-ups completed
• Coordinates credit requests and approvals from Citi’s global network
• Engages with product partners and Citi’s global network to identify revenue opportunities and to position certain products with clients
• Ensures periodic support discussions are held with clients and are correctly documented
• Maintains correct client legal and marketing hierarchies
• Partners with Credit Admin team to ensure credit documentation is kept current: FX, derivatives, Loans, LCs and other credit-related documents
• Partners with Credit Admin team to monitor usage of credit lines, and partnering with Independent Risk during client Annual Reviews
• Assists in implementation of cash transactions for Banker
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-5 years relevant experience
• Language: Proficiency in English and Japanese required.

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Platforms & Data Services, (PDS)are a key strength and differentiator for Citi TTS and a key driver of our client experience. Over the years, Citi has been leading innovation in transaction banking space by developing best-in-class digital capabilities for our clients across both traditional and new age industry segments.

The PDS Product Manager will work across PDS on product development and commercialization – to drive product requirements for our Japan clients and align with global direct. They will be expected to be able to work across all areas of PDS, but also to develop specialized knowledge in particular product sets such as onboarding. This is a challenging role, working with Sales, Product, Technology, Operations, Legal, Finance, and ICRM, as well as having frontline interaction with clients. The role will work in a fast-paced global environment with close partnership with cluster and global product teams.

In this role, you’re expected to:

• Work with the Japan Head of PDS, other Japan PDS Product Managers, and regional and global teams on product strategy in line with the requirements of Japan clients and business, aligning to and influencing the direction of global product strategy.
• Own and lead the end-to-end delivery of product changes, including understanding complex use cases and regulations, requirement specification, managing dependencies leading up to release, and driving commercialization, with strong partnership with teams across Sales, Product, Technology, Operations, Legal, Finance, and ICRM as well as with local and regional/global partners.
• Be responsible for Key Performance Indicators related to product commercialization and client satisfaction, and understand, develop, and execute strategy for influencing and exceeding them.
• Responsible for product commercialization including client co-creation, evolving market and technology trends, assessing competitive landscape and collating competitor intelligence.
• Deliver digital client value propositions and competitive differentiation to achieve the status of preferred banking partner to our clients.
• Be a client advocate and collate client feedback in product design process to ensure excellent user experience for utilizing PDS capabilities and products.
• Represent PDS to complete timely regulatory reporting for PDS components with partnership with risk and control, legal and compliance, operations teams etc.
• Partner with client services and operations teams to perform service reviews, resolve client issues, address exceptional requests to ensure etc.
• Support the organization and plan for PDS client events in Japan.
• Champion client and competitor market research, drive product innovation, enhance product roadmap to deliver an advanced set of client centric solutions.
• Appropriately assess risk in business, product delivery and management decisions. Abide by Citi’s core philosophy on risk management and mitigation ensuring adherence to controls and governance.

Developmental Value

• High-profile and visible role with an excellent opportunity to champion and lead the digital agenda for a high growth business line
• Digital Platforms is a strategically important product area for TTS in a dynamic & high-growth region
• Opportunity to lead, support and drive significant digital transformation, while enabling fee revenue growth for the Bank and serve evolving client needs
• Build product management and commercialization skills in a cross-functional and regulated industry
• Develop strategic relationships with clients and other external partners

• Minimum 3-5 years of relevant experience working in transaction banking, FinTech ecosystem, productmanagement/Technology
• Cross functional experience (e.g. digital platforms, payments, core banking, product design, data, api, technology and client management)
• Demonstrated experience in driving business innovation, leveraging management information, and data analytics to drive results for the business
• Demonstrated knowledge of product management and commercialization, business acumen and client centricity
• Strong team collaborations and resilience in handling multiple tasks in parallel
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Demonstrated efficient problem-solving and decision-making skills
• Demonstrated analytical and influencing skills
• Consistently demonstrates clear and concise written and verbal communication
• Fluency in English (Business) and Japanese (Native level; Client communication in Japanese required – verbal and written)

Education

• Bachelor's degree

Time Type:

Position Responsibilities:

• Working closely and effectively with team colleagues, the business and other support and control functions to provide a high standard of trade support.
• Ensuring trades are booked accurately and in good time.
• Investigating breaks & inquiries and making the correct decisions to resolve them.
• Mainly supporting Structured Credit traders who run repack business in Japan and coordinate relevant stakeholders
• Monitoring a life-cycle events such as Credit Linked Note coupon fixing and arranging front to back operations to avoid settlement failures.
• Handling a mandatory clearing process for CDS and periodic compression events to support positive impact trading balance sheet outcomes.
• Performing Middle Office controls across daily trading activities & regulatory monitoring and check in an accurate and timely fashion.
• Timely escalation of issues to Middle Office management.
• Work with regional peers to communicate ideas and solutions to create controlled and simplified processes with minimal touch points and maximum scalability
• Maintaining, developing and improving current processes & procedures. Identify process efficiencies and opportunities to create capacity within teams.
  

Required Skills and Abilities

• Product Knowledge:Fixed Income and Derivatives products knowledgepreferred
• Communication:Excellent communication skills (verbal, written, presentation) and ability to liaise with large global multi-function departments. English Communication: (advanced to fluent verbal and written level – above TOIEC 850). Fluency in Japanese language, both written and spoken required
• Experience:Demonstrated experience of working in a Middle Office or Operations role
• Organization:Strong organization and multi-tasking skills. Flexibility to handle multiple tasks and changing priorities along with a desire to work in a fast-paced environment under tight deadlines.
• Analytical:Strong analytical and problem solving skills. Ability to research an issue across sources to identify plans to deliver. A high level of attention to detail. An ability to pick up and learn systems, trade flows and concepts quickly.
• Interpersonal:Excellent interpersonal skills to develop relationships both internally and externally to collaborate effectively. Ability to Lead and influence individuals, including those who do not directly work for you. An ability to work harmoniously with various teams and people from diverse backgrounds and nationalities.
• Technical Skills:Advanced knowledge of Excel preferred.
  

Preferred Level of Qualifications & Licenses

• Education: Undergraduate degree level
• Work Experience: Middle Office / Operations experience is strongly preferred
• JSDA Registered Representative (Internal Control Manager or Class I preferred).

Time Type:

Responsibilities:

• Assist and occasionally lead in creating, coordinating and executing effective communications programs to inform and engage employees; content includes articles, presentations, town halls, events, and intranet content.

• Support and occasionally lead initiatives in web and other external communications, adapting strategies to meet the needs of a global financial landscape.

• Create and manage bilingual content that aligns with Citi’s key messages and communication goals, ensuring clarity and effectiveness in messaging across multiple platforms.

• Coordinate and implement ongoing maintenance of intranet site, e.g., refresh content, answer questions from colleagues, work with intranet liaisons.

• Prepare and distribute internal announcements; maintain group distribution lists for various communication needs.

• Liaise with site wide committees to coordinate communications and plan events.

• Collaborate with teams across different functions and businesses to synchronize communication efforts with overarching corporate strategies, enhancing both the visibility and reputation for Citi.

• Monitor and report on web/SharePoint/EDT (E-mail Distribution Technology) analytics, using insights to guide strategic decisions and improve colleague/external engagement and user experience.

• Serve as a key resource as a core member of the Communications team, guiding our stakeholders with the right information and executing tasks with speed and excellence.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Demonstrated ability to work effectively in a team environment within a heavily matrixed organization, as well as independently when required (self starter)

• Strong communications (written, verbal and interpersonal) skills

• Native Japanese with fluent English speaking and writing skills

• Integrity, maturity, dependability, a positive professional attitude

• A team player who will implement initiatives effectively and motivate others to perform their tasks

• Excellent organizational and project management skills

• Track record of success in delivering high quality work in a fast paced and dynamic environment

• Critical competencies include oral communication, written communication, project management, relationship building, results orientation and strategic orientation

• More than 5 years of work experience in a large, matrix company is preferable.

Bachelors/University degree or equivalent experience

Time Type:

OrganizationDescription

TheLearning SupportAnalyst will be part of theJapan HR Talent Managementand will reportJapan Talent Management Head

ExpenseManagement

• Creates purchase order numbers for confirmedengagements
• Processes the payment for invoices and monitors thepayout
• Coordinates with vendors regarding the payment status ofinvoices
• Responds to payment queries from the vendor andpartners
• Responsible for expense accruals and maintaining the expensetracker
• Third Party Management,Facilitates vendor onboarding – contract and system (includes vendoractivation)
• Reviews vendor contracts / scope of work / workorder
• Responsible for vendor profile maintenance (e.g.updates)
• Supports theThird Party Managementteam

VendorManagement

• Facilitate vendor onboarding – contract and system (includes vendoractivation)
• Review vendor contracts / scope of work / workorder
• Responsible for vendor profile maintenance (e.g.updates)
• Support the Business Management Lead during contract renewal

• Prepares and reviews billing entries for intercompanycharging
• Coordinates with internal Citi partners in clearing thebilling
• Responds to queries related to the billingprocess

Knowledge, Skills, andAbilities

• Strong language capability both in Japanese and English is a must
• Flexibility and experience in managing multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines.
• Ability to work independently and interact with all levels of management in a professional and positivemanner
• Strong analytical, project management and process managementskills
• Able to multi-task, resourceful and work underpressure
• Excellent written and verbal communicationskills
• Strong attention to detail, follow-up and organizationalskills
• Learning Management System experience aplus
• Collaboration and e-learning tools experience aplus
• Proficient in MSOffice

Time Type:

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In this role, you’re expected to:

• Process securities transactions, provide analytic input for traders and aid in review of derivative products
• Identify and resolve securities and derivative settlement issues, and make process improvement recommendations to leadership
• Analyze moderately complex reports to satisfy management requirements, aid in control activities, and contribute to the launch of product services
• Monitor and suggest solutions to errors to minimize risk to the bank, through an intermediate knowledge of procedural requirements
• Escalate transaction processing issues to the appropriate department and collaborate on a solution
• Design and analyze moderately complex reports, in coordination with standards set by direct leadership
• Assist with control activities, and the launch of new products and services
• Ensure processes adhere to audit and control policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 0-3 years of relevant experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work in a collaborative team atmosphere
• Ability to perform well in a dynamic and fast paced environment
• Detail-oriented
• Can work well under pressure and multi-task
• Japanese: Native level
• English: Business level of verbal and written communication

Education:

• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Purpose :

• Involves in providing day-to-day Foreign (non-JPY) Securities settlement for Safekeep clients which includes processing securities settlement, making payments, performing reconciliations, inputting general ledger entries and (complex) calculations. In addition, there will be possible interaction with other counterparties around settlement.
• Supports an expansive and/or diverse array of products (risk and control) /services.
• Follows established procedures to identify and resolve problems that require investigation or research.
• Makes recommendations to management to support process improvement.
• Resolves problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Makes evaluative judgments based on the analysis of factual information, and provides assistance in the implementation of process improvements.
• Minimizes risk to the firm through increased knowledge of procedural requirements - understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies
• Timely management and escalation of all inquiries and issues related to settlements
• Has direct interaction with external customers to disseminate or explain information
• Demonstrates an intermediate level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams
• Utilizes communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while being sensitive to audience diversity
• Individuals at this level exhibit executional capabilities
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

<業務概要＞

• 機関投資家および法人顧客向け外国債券、外国株式、外国投信にかかわるバックオフィス業務
• 決済管理業務
• レポーティング等証券管理業務
• 顧客、社内からのオペレーション、その他関連業務に関する問い合わせの対応
• 社内システムやオペレーションフローの要件設定や改善の提案

Qualifications and Skills:

• 0-3 years of relevant experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work in a collaborative team atmosphere
• Ability to perform well in a dynamic and fast paced environment
• Detail-oriented
• Can work well under pressure and multi-task
• Japanese: Native level
• English: Business level of verbal and written communication

Time Type:

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