Loan Agency Operations Client Service Analyst Kowloon jobs at Citi Group in China

In this role the job responsibilities are, but not limited to:

• Analyze, design and redesign complex business requirements, process maps, functional specifications, and communicate clearly with development teams.

• Evaluate existing recruitment business processes and identify opportunities for improvement or efficiency based on previous workday experience (must have).

• Collaborate in simultaneous global system enhancements and new vendor incubation from inception through implementation.

• Provide actionable insights and evaluate new ideas regarding our overall recruitment technology ecosystem involving workday systemic/integration/process changes based on previous experience.

• Collaborate and utilize strategic reporting data requests (ongoing) to drive future-state dashboard development, operational decision making based on results, and best practice recommendations.

• Exposure to global metrics function and utilizing recruitment metrics to drive operational improvement and efficiencies.

• Function autonomously as a change agent for all recruitment systems initiatives

• Collaborate with Practitioners to document UAT strategy, plan and scripts utilizing knowledge of current structure and future requirements as we update and upgrade systems and recruitment procedures.

• Develops and designs standards and procedures, ensures that they are adhered to throughout the software development life cycle.

• Strives for continuous improvements and streamlining of processes.

• Ensures consistency and quality of processes across the organization.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• 4-6 years of Workday HCM configuration and integrations experience or experience supporting large scale Workday implementations, globally.

• Experience with instance of Workday recruitment in a global environment, along with downstream vendor integrations to support the recruitment process (i.e., assessments, interviewing, etc.).

• Relevant & demonstratable experience/involvement with evaluation of new and existing tools within the recruitment ecosystem such as Eightfold, Video interview vendor integrations with Workday, Digital signatures, assessments, etc.

• Should be an expert in Workday HCM functional configuration with demonstrated capabilities in redesigning recruiting business processes for large scale transformations.

• Should have intermediate to advanced understanding of Workday supported integrations including file formats like XML, XSLT, JSON etc.

• Demonstrated transformationalbusiness analystskills todrive

Soft Skills

• In-depth understanding of Systems Development Life Cycle processes.

• Thorough understanding of end-to-end testing processes, Quality Center, and other testing related tools.

• Requires communication and diplomacy skills and an ability to persuade and influence.

• Ability to strategically evaluate and provide insights and opportunities based on previous experience in recruitment technology space, along with associated metrics and market valuation.

• Strong communication skills – able to communicate effectively with colleagues at all levels within the organization.

• Good organizational skills

• Influencing skills – ability to influence stakeholders and partners across the business.

• Ability to learn quickly and be a self-starter in terms of filling knowledge gaps.

• Act as an internal consultant.

• Ability to prioritize efforts in a demanding environment.

• Bachelor’s/University degree, Master’s degree preferred

Time Type:

Hybrid(Internal Job Title: Asset Servicing Analyst 2 – C10) based in Hong Kong.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• This role will manage reconciling and processing positions related to Corporate Action events
• These activities include revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events
• Reviews all Corporate Action/Proxy events received and ensures detailed understanding and processing requirements
• Liaise with all units and departments relating and impacting clients on Corporate Action Proxy items
• Pro-actively reconciles instructions versus eligible holders and executes client votes
• Researches and resolves all discrepancies within department standards
• Reviews and updates all processes and procedures timely and accurately
• Identifies and reports any gaps/system enhancement
• Participates in all testing and successful implementations
• Escalates issues to management, participates in cross-training activities and all other job duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2 years relevant experience
• Knowledge of multiple types of investment instruments including: Equity securities, Fixed Income and Asset Backed securities
• Proficient in MS Office (Excel, Word, Access- is desired)
• Proven success as a team player
• Bachelor’s/University degree or equivalent experience

Time Type:

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

-Hybrid (Internal Job Title Assistant Vice President, Digital Experience Analyst - C12) based in Hong Kong.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

The Assistant Vice Presidentprovides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

In this role, you’re expected to:

• Manage the development and execution of digital campaigns with an emphasis on executing the channel’s budget, targeting strategy, execution, and creative strategy
• Work closely with partners to ensure that they provide maximum value to delivering flawless execution and value-add strategic support
• Develop a partnership and analysis framework to ensure optimal efficiency
• Help define the channel’s creative strategy and development across desktop, mobile, native, and social platforms
• Update landing pages to account for product changes
• Manage the testing and QA of assets for the accuracy, functionality, and flow of digital experiences and document as necessary to ensure flawless execution
• Manage oversight of the compliance operations; ensure that the channel acquires and maintains required targeting, creative, and modeling compliance approvals
• Work with key partners across the business including product management, marketing, legal, compliance, risk, and fraud teams
• Manage multiple projects across several partners and facilitate projects to meet deadlines
• Responsible for handling day-to-day staff management issues, including resource management and allocation of work within the team/project
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor’s/University degree or equivalent experience
• solid and relevant experience
• Banking or financial services experience
• Excellent written and verbal communication skills, honest and direct in your approach to giving feedback
• Impressive communication and presentation skills, including the ability to sell ideas to varying audiences
• Demonstrated organization and time management skills
• Proven leadership and supervisory skills
• Utmost attention to detail especially as it pertains to following legal and compliance guidelines
• A keen sense of curiosity and willingness to ask questions that can drive positive change
• Proactively looking for ways to improve existing processes to drive efficiencies
• An ability to make independent decisions, but a willingness to value and incorporate differing viewpoints into decision making

Take the next step in your career, apply for this role at Citi today

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

Responsibilities:

• Develop solution design options for enterprise-wide initiatives, evaluate the art of the possible, and devise recommendation options across several evaluation dimensions
• Recruit, build and manage a high-performance team of business analysts, data analysts, and solution architects
• Establish collaborative partnerships with local and global teams to deliver enterprise-wide innovative but pragmatic solutions
• Define and maintain cohesive front-to-back system architecture across Central Operations to reduce fragmentation, support shared services, automate controls, and reduce manual touch points
• Serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap
• Lead architecture governance process including architecture review boards, technology assessments, and conformance to key design principles
• Partner with SMEs across the CTO organization to understand emerging engineering, architecture standards and apply them across critical initiatives
• Evaluates and tests potential architecture solution designs to ensure they meet functional and non-functional requirements
• Ensure that all integration of functions fulfill business goals
• Define necessary system enhancements to deploy new products and process enhancements
• Identify problem causality, business impact and root causes
• Exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services
• Strong experience in data structures and its impact on design principles as well as proposals
• Advise or mentor junior team members
• Impact the solution design by influencing decisions through advice, counsel or facilitating services
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 15+ years of relevant experience in an engineering and architectural role in Cash Management, Intra-day Liquidity, Payments, Financial Ledger, Regulatory reporting areas in Financial Services
• 10+ years experience in leading teams to deliver large scale enterprise architecture initiatives within banking, financial services industry
• Strong understanding of banking systems, financial services platforms, core banking, data platforms, market infrastructure providers, and regulatory frameworks
• Experience working on large technology projects using industry-standard delivery methodologies (e.g., Agile/Scrum/Kanban)
• Experience working in enterprise architect and technology strategy roles
• Ability to develop working relationships
• Management and prioritization skills
• Strong decision making, forward thinking and creative problem-solving skills to anticipate and respond quickly to technological/market influences
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Demonstrated analytic/diagnostic skills
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in requirements
• Ability to build and manage strong teams

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Time Type:

Shape your Career with Citi

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

In this role, responsibilities include (but not limited to):

• Group Long Term Disability Income Insurance -Payment & Booking for payment and cost allocation; Prepare insurance premium calculation data and subscriber data to vendor

• Survivor Benefit Plan -Budget PO creation and monthly payment, booking for cost allocation

• Uploading employee salary related information to pension system

• Feedback to inquiries from HR and employee for compensation and equity related including stock award related, DRS related, forfeiture letter and etc

• CGMJ/CBNA accounting, mobility accounting related including reclass for tax reserve and director expense

• Booking for expat/former expat income/National Tax/1st Provisional/2nd Provisional tax payment

• For equity payment, proceed population check before payment/send payment data and booking data to Payroll team/send payment detail to Region

• Send commuting fee data related to employee route change requests, retirement and reinstatement to Payroll Inc. for settlement;

• Prepare LV common_EB submission and get CEMP approval

• Prepare insurance premium calculation data and subscriber data to vendor

• For SBP and GLTD insurance process, Employee data management in Nissay (pension management vendor) website

• Daily workday report download

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor’s degree/University degree or equivalent experience

• Specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.

• Has a minimum of 2 years' work experience handling Benefit Operations including Pension, Insurance and other allowance, Accounting or payroll. Japan and China related experience is preferred.

• Fluent in Japanese and English in both written and verbal communication to conduct better communication and engagement.

• Proficient in MS Applications (Word, Excel, Power Query, Macro)

• Working knowledge of HR systems including Workday, payroll and accounting systems highly desirable

• Strong interpersonal skills

• Able to handle high volume of work and adaptable to change

• Able to plan and manage own time, works with minimal supervision

• Able to rapidly learn technical and business techniques and knowledge

• Mature and with strong attention to detail

• Strong thinking and problem-solving skills – able to analyze errors/complex situations and identify appropriate solutions

• Mature and with strong attention to detail and positive attitude

Time Type:

Responsibilities:

• Develop the fundamental risk view and assign the risk settings on a portfolio of countries/counterparts and ensure that this view is adequately reflected in a wide range of sovereign/country exposures
• Assign the Watchlist designation for countries in partnership with CCOs/Banking Heads; establish early warning indicators with relevant stakeholders as appropriate
• Assign internal risk ratings for sovereign credit and cross-border risk with accompanying written assessments.
• Develop scenarios and macroeconomic/financial assumptions as needed for country-specific stress tests
• Conduct research and analysis on a wide range of topics to develop views on global/ regional macro conditions and sovereign credit assessments
• Support Regional Heads of SCM to develop and maintain any relevant models used by the team
• Support Regional Heads of SCM to develop a wide range of frameworks/early-warning indicators for anticipating a wide range of country crises
• Partner closely with stakeholders across the firm (both in Business and Risk)
• Participate in the ongoing efforts to develop and improve sovereign credit rating models
• Deepen the team’s connectivity with a wide range of market participants/policymakers
• Adhere to controls and governance around SCM’s processes
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
• Ensure that SCM’s views are effectively disseminated throughout relevant parts of the firm (both in Business and Risk), particularly with regional and country management
• More experienced sovereign analysts would be expected to train and develop less experienced sovereign analysts
• Represent Citi on critical regulatory matters as required; serve as liaison with regulatory examiners/Internal Audit and oversee the implementation of related remediation

Qualifications:

• Sovereign credit analyst/macroeconomist with experience gained at top-tier global financial institutions, central banks (Fed, BoE, ECB), rating agencies or multilateral institutions/development banks such as the IMF/World Bank/EBRD
• Experience in working with finance ministries and central banks
• Experience with developing frameworks for sovereign credit analysis
• Experience with developing quantitative models for estimating sovereign default probability
• Outstanding communication skills (oral and writing), with the ability to convey complex economic concepts to a wide range of audiences
• Outstanding visual presentation skills with ability to tell an economic story via simple charts/visuals
• Highly motivated, team oriented, organized
• Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques; structure potential solutions; drive to resolution with senior stakeholders
• Demonstrated ability to concomitantly work and deliver on multiple projects/tasks on a wide range of topics
• Ability to influence and lead people across cultures using sound judgment and successful execution, understanding how to operate effectively across diverse businesses
• Comfort navigating complex, highly-matrixed organizations and acting as an agent for positive change with agility and flexibility

Education:

• Master’s degree (or equivalent) in macroeconomics, international finance, or related disciplines from a top-tier institution

Time Type: