Technical Program Manager Hardware Quality jobs at Cisco in United States, San Jose

The application window has been extended and is expected to close on: 9/30/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

As an SAP BRIM Technical Leader within Splunk Finance Systems, you will define the configuration and integration blueprint for our enterprise-scale BRIM platform (SOM, CC, CI) on S/4HANA. You will deliver Splunk finance releases, enable new SaaS and consumption offers, and influence the broader Cisco subscription-management roadmap—without a heavy reliance on custom code.

• Architect and lead configuration of SAP BRIM SOM, Convergent Charging, and Convergent Invoicing to support usage-based, subscription, and one-time billing.
• Design and implement integrations between BRIM, Salesforce CRM, and using API frameworks.
• Define and govern SAP CC charge plans, rate tables, and event models that scale to millions of transactions per day.
• Facilitate functional workshops with finance, revenue-operations, and GTM stakeholders; translate GTM requirements into user stories and configuration tasks.
• Provide Tier-3 production support, root-cause analysis, and continuous-improvement guidance for global subscription-billing operations.

• 8+ years of SAP experience, with 3+ years focused on SAP BRIM (SOM, CC, CI) configuration and integration.
• Expertise configuring SAP CC charge plans, pricing catalogs, mediation, and billing convergence on S/4HANA.
• Proven experience integrating SAP BRIM with Salesforce or comparable CRM platforms.
• Successful delivery of at least two full-cycle BRIM implementations in high-tech or software industries.

• Knowledge of Variant Configuration, SAP S/4HANA Sales & Service, and supply-chain processes with an active SAP BRIM SOM Certification.
• Familiarity with usage-rating and subscription lifecycles for SaaS / XaaS business models.
• Exposure to DevOps toolchains (Git, Jenkins, Splunk) and Agile/SAFe delivery frameworks.
• Strong stakeholder management and multi-functional leadership skills.
• Ability to mentor junior engineers and promote configuration-first, low-custom-code principles.

The application deadline is being extended, expected to close August 29th, 2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Your Impact

You will engage and drive the teams working on Design for Reliability. You will build and innovate in data analytics to enable faster quality through AI/ML data models. You will plan and develop test teams to drive FA and Qualification activity.

Responsibilities

• Plan strategic, scalable engagement with Reliability Services and Equipment providers with respect to Silicon One Product roadmap.
• Support and work with the design team to understand and define reliability requirements of products.
• Conduct design review and close loops with the design team to fix design issues affecting Q& R.
• Define and ensure process for ORM is implemented and effective.
• Engage qualification failures to RCCA using structured problem-solving methods (Cause and Effect diagrams, 8D and 5-Whys ) with a multi-functional team to diagnose, resolve, and prevent future problems. Recommend and manage failure analyses of quality failure to root cause. Work in conjunctions with teams to set up methodology and equipment for dynamic FA.
• To improve ongoing quality, identify and minimize ATE/CFT to system test coverage test gaps. Make sure sensors are used to optimum capability at all test steps and used for system characterization and parametric testing to enable improved quality and reliability monitoring. Come up with new ML test techniques to improve RCCA and prediction.
• Coach, mentor, and grow junior engineers to build a strong, resilient technical team
• Clearly present technical updates, risk assessments, and progress to leadership and multi-functional stakeholders
• Continuously assess and refine development methodologies, adopting ground breaking tools and technologies to improve efficiency
• Work with external foundry partners, IP vendors, and strategic customers to align on expectations and resolve critical issues
• Proactively identify project risks and implement mitigation plans throughout the product development lifecycle

Minimum Qualifications

• Masters/PHD or equivalent experience in Engineering, Semiconductor/Quality, Electrical, Electronics, Mechanical Engineering, or relevant field with customer-facing skills and experiences
• 10+ years in a comparable role for semiconductor quality, Customer Quality, Reliability Engineering, Failure Analysis
• Experience in Product & Test Engineering for the semiconductor industry.
• In-depth knowledge of semiconductor device & package fail mechanisms/symptoms
• Multiple roles a plus

Preferred Qualifications

• Hands-on skills in Quality tools and methodologies i.e. Is/Is-Not, Fault Tree Analysis, Fishbone, 5-why, 8D, statistics and structured problem-solving techniques.
• Strong technical problem solving and hands-on skills in quality tools and methodologies.
• Excellent ability to manage both internal and external dynamic environments and circumstances through influence and negotiation skills to respond to challenging information and situations.
• Excellent communication, technical writing and presentation skills.
• Candidate should have a solid quality / engineering background, along with good teamwork and interpersonal skills across worldwide time zones.