Sr Customer Success Architect jobs at Cisco in United States, Atlanta

The application window is expected to close on: 7/30/25.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

• Develop deep expertise with routing and other Wide Area Network standards, spanning a portfolio of hardware, software, and machine learning technology.
• Collaborate across marketing, product, and sales teams to develop a comprehensive positioning and messaging strategy that puts customer outcomes first
• Identify and lead critical and complex marketing initiatives that increase awareness, interest, and purchase intent for Routing solutions
• Create compelling product content and technical thought leadership to engage with the largest enterprise customers in the world and a wide range of audiences, from executive to technical practitioners
• Stay on top of the competitive landscape and equip our sales and partner teams with competitive intelligence
• Partner closely with product and engineering teams to influence and understand the product roadmap—including the ability to present roadmaps to customer executives
• Analyze quantitative product, pipeline, and marketing data to guide product development and go-to-market decisions across the team
• Serve as a trusted technical and marketing advisor for Routing, while working with the wider marketing team on go-to-market and demand generation activities
• Take the stage and evangelize the Routing vision at first and third-party events

• 5+ years of product marketing experience, with 3+ years of hands-on experience in the networking space
• Proven track record of developing differentiated and compelling messaging and positioning, and sales enablement and customer-facing content across written, presentation, and digital media
• Ability to synthesize complex technical topics and market dynamics and develop novel points of view that can reinforce Cisco thought leadership.
• Experience building competitive sales enablement and marketing content for a technical product
• Excellent communication and presentation skills—both to internal and external audiences
• Ability to construct, draft, copyedit, and publish high-quality written content (blogs, position papers, abstracts) for a wide array of audiences (technical, executive, practitioner, business, etc)
• Working across written, presentation, and digital media to create compelling sales enablement and customer-facing content that requires minimal design support
• A passion for being the voice of the customer. You’re always on the lookout for ways to better understand the customer and bring a customer-first view of the market and challenges to messaging and positioning.
• A storyteller at heart. You’re a clear communicator and can balance written and verbal content with ease.
• You delight in learning technical complexities and love explaining new technology and trends to customers—finding novel and relatable ways to communicate solutions to customers
• You’re comfortable working cross-functionally with technical and business-focused teams and executives
• Resourceful, proactive, and creative in finding ways to drive business growth
• You are willing to travel as needed, up to 25%

1. Driving Product Growth and Sales Alignment:

• Design and implement product growth strategies that support public sector goals to drive new pipeline and influence bookings for the security business.
• Create compelling program designs and related content journeys and program designs to engage target customers in public sector segments.
• Work closely with regional sales teams to ensure alignment on GTM strategies, sales targets, and execution.
• Monitor performance (e.g., pipeline, conversion rates, bookings) to ensure goals are met and exceeded.
• Provide ongoing support and direction to sales teams, ensuring effective execution of go-to-market (GTM) strategies for product adoption and growth.

1. Team Leadership and Development:

• Lead public sector product success team, providing strategic guidance and fostering a culture of collaboration, innovation, and accountability.
• Develop and execute region-specific plans to increase product adoption, market penetration, and revenue growth.
• Set clear goals, objectives, and KPIs for the regional leads to ensure consistent execution of plans.
• Mentor and coach the team to drive high performance, personal growth, and skill development.
• Ensure strong cross-functional collaboration with sales, product, partner, marketing execution, and customer success teams.

1. Marketing Program Coordination and Customization:

• Develop compelling content tailored to the unique needs of public sector customers to drive high engagement and consistent messaging to market.
• Partner with external agencies and internal stakeholders to design and execute regional marketing programs.
• Oversee the execution of localized marketing efforts to ensure timely delivery and consistent messaging across all channels.
• Analyze the effectiveness of marketing programs and provide recommendations for continuous improvement.

1. Cross-Functional Collaboration:

• Build strong relationships with cross-functional teams, including product, sales, customer success, partner, and operations, to ensure seamless execution of regional initiatives.
• Serve as the voice of the segment to ensure alignment with broader company strategy and objectives.
• Provide regular reporting on performance, insights, and forecasts to leadership.

• Bachelor's degree in Business, Marketing, or related field. MBA preferred.
• 4+ years of experience in product or solutions marketing in public sector or related fields, with at least 1-2 years in a public sector leadership role.
• Proven success in driving product growth, pipeline generation, and bookings in a regional or global market.
• Strong understanding of sales processes, product marketing strategies, and go-to-market frameworks.
• Exceptional leadership skills with experience managing and mentoring high-performing teams.
• Excellent communication, presentation, and interpersonal skills.
• Demonstrated ability to collaborate effectively with cross-functional teams (e.g., sales, product, marketing).
• Strong analytical and problem-solving skills, with the ability to interpret data to drive actionable insights.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions.

• Experience in working with agencies and external vendors to execute regional marketing programs.
• Knowledge of digital marketing strategies and tools.
• Experience in cybersecurity sector and familiarity with regional market dynamics.