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Atlanta
10 jobs found
09.09.2025
C
Cisco Lead Product Designer United States, Georgia, Atlanta
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Drive early discovery work, using findings to craft roadmaps, leading and designing with a team to bring it to life. Identify the right problems to solve, run and synthesize research,...
Description:
Please apply directly here to be considered for the role:
Accepting applications until September 11, 2025
In this role, you will develop and demonstrate deep domain knowledge, product expertise, and an understanding of complex customer use cases and deployment models. You’ll deeply understand the needs of our customers, set the vision for the product grounded in those needs, and partner with cross-functional teams to build it iteratively.
Responsibilities- Drive early discovery work, using findings to craft roadmaps, leading and designing with a team to bring it to life.
- Identify the right problems to solve, run and synthesize research, sketch and prototype solutions, make hi-fi visuals.
- Earn trust with cross-function partners by seeking out their points of view, collaborating regularly and inviting them into research and co-creation with the team and customers. Advocate for prioritization of design-centered product enhancements grounded in research and analysis.
- Present persuasively. Be able to tell the story of a project and build prototypes that precisely articulate design rationale.
- Provide direction to and mentor other designers; guide team to focus on the most important customer needs, difficulties and opportunities
- Think beyond your team's goals and consider how your work affects others and how you can influence other teams’ work.
- Influence the strategic vision and guide design of large, complex initiatives for a product, program or strategic effort of considerable size and scope.
- Translate what may start as ambiguous business needs into clear customer-focused solutions.
- Facilitate workshops, sketching and prototyping sessions; build documentation and templates that enable others to consume and contribute.
- 8+ years of professional experience designing and delivering products in cross-functional teams from strategy to delivery.
- A portfolio full of great case studies and even better prototypes, including case studies leveraging AI research and design tools.
- Expertise and experience designing for AI products and/or features.
- Knowledge of the networking domain or experience in a related product or field is a plus.
- Experience working on technically complex B2B enterprise products.
- Aligned teams around customer-centered design decisions, using UX methodologies and tools (double-diamond, personas, journey mapping, dual agile, lean ux, prototypes), and influenced adoption by those who aren’t familiar with strategic UX engagements.
- A proven track record of shipping large scale enterprise products.
- Ability to see the bigger picture, while zooming in to rationalize and perfect the nuanced details.
- Made complex problems and workflows feel simple and approachable.
- Balanced strategic research and discovery with shipping often.
- Persuasive storytelling and influence.
- Lead and mentored junior UX designers, fostering a collaborative and innovative design culture within the team.
Please apply directly here to be considered for the role:
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22.06.2025
C
Cisco Product Content Designer Secure Access United States, Georgia, Atlanta
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Lead or co-lead product UX content strategy to maintain our position as a trusted advisor to customers. Collaborate on, socialize, and maintain guidelines for UI copy. Contribute to product features...
Description:
is our SSE solution, grounded in Zero Trust, that provides secure and seamless access to the internet, cloud services, and private applications, helping users securely access whatever they need to do their best work— from anywhere. As a Content Designer for Cisco Security, you will:
Security Service Edge (SSE)is a cybersecurity approach that helps organizations improve the overall security posture of their hybrid work environment, while reducing complexity for end users and IT.
is our SSE solution, grounded in Zero Trust, that provides secure and seamless access to the internet, cloud services, and private applications, helping users securely access whatever they need to do their best work— from anywhere. As a Content Designer for Cisco Security, you will:
- Lead or co-lead product UX content strategy to maintain our position as a trusted advisor to customers
- Collaborate on, socialize, and maintain guidelines for UI copy
- Contribute to product features with complex user flows and informative text
- Drive adoption of existing Generative AI use cases and explore new use cases for user workflows and internal use
Minimum Qualifications for this Role:
- 7+ years of experience crafting content for enterprise companies and developing end to end content strategies
- Prior participation in design research, incorporation of Information Architecture (IA) principals and implementation of research outcomes to solve problems, improve usability and/or enhance user experience
- Experience using design heuristics to ensure content supports usability principles like clarity, error prevention, and consistency
- Experience maintaining content accessibility standards to create inclusive content for all users
- Ability to simultaneously support multiple teams/features/products while aligning to the broader product vision of the company
Preferred Qualifications & Experience:
- Specific experience with security and/or networking technologies
- Gathering user requirements, identifying customer needs, difficulties, and opportunity areas, and a proven track record of applying that information to content design
- Product UI content strategy, systematic thinking, and design thinking
- Application of user-centric methodologies and research in product UI content design for the customer’s end-to-end workflow.
- Interaction Design and User Experience expertise
- Knowledge of Generative AI concepts like prompt engineering, large language models, retrieval augmented generation, and conversation design
- Ability to conduct and/or participate in formative research and critiques
- Proficiency in scaling content for diverse user personas
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13.05.2025
C
Cisco Technical Program Manager Customer Experience United States, Georgia, Atlanta
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Collaborate with various teams, such as engineering, product management, operations, and marketing, to align project goals and ensure cohesive execution. Identify potential risks and develop mitigation strategies to minimize impact...
Description:
Job Responsibilities:
- Collaborate with various teams, such as engineering, product management, operations, and marketing, to align project goals and ensure cohesive execution.
- Identify potential risks and develop mitigation strategies to minimize impact on project timelines and deliverables.
- Serve as a central point of contact for project updates and communications, ensuring stakeholders are informed of progress, challenges, and changes.
- Oversee project budgets, ensuring financial resources are used effectively and efficiently to meet project goals.
- Ensure that engineering outputs meet Cisco's quality standards and customer expectations.
- Track project performance using appropriate Jira, Confluence and SharePoint
- Report on progress, successes, and areas for improvement.
- Provide guidance and support to engineering teams, fostering a collaborative and productive work environment.
- Identify opportunities for process optimization and implement improvements to enhance project efficiency and outcomes.
Qualifications:
- Bachelor's degreewith computer science or STEM degree with 6+ years of experience within a program or product manager role or Master’s degree plus 3 years of related experience
- A minimum of 1 year experience working with software programming technologies such as python, java, or GO in an academic or industry setting
- Experience managing technical programs using agile project methodologies with the use of technologies such as Jira, Confluence or SharePoint
Preferred Qualifications:
- PMP Certification -Lean Six Sigma certification or Business Process Management or continuous improvement experience
- Experience in identifying, analyzing, and resolving program issues
- End user customer/partner or developer community experience
- Ability to thrive in a fast-paced, rapidly changing environment
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11.05.2025
C
Cisco Customer Experience Manager United States, Georgia, Atlanta
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8 years of related experience. Knowledge of at least one technology architecture. Experience driving successful customer adoption and delivery of projects. Experience developing and maintaining strong senior level relationships. Experience...
Description:
Application window is expected to close on 05/23/2025
Ideal candidate will work onsite/hybrid in Ohio.
What You'll Do
As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
Who You'll Work With
In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization. You will collaborate with Sales, Renewals, the SDA team, and Deal Acceleration teams to assist in driving ARR and services growth.
Who You Are
You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and build partnerships with our customers. You're adept at managing financials, and making strategic investment decisions. With a proven track record of driving software and service adoption, mitigating renewal risks, and improve customer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.
Our Minimum Qualifications for this Role
- 8 years of related experience
- Knowledge of at least one technology architecture
- Experience driving successful customer adoption and delivery of projects.
- Experience developing and maintaining strong senior level relationships
- Experience leading cross-functional teams in a matrix organization
- Experience with budgeting and knowledge of recurring revenue concepts.
- Drive adoption of software, services and value realization leading to successful renewal and growth. Proactively manage and mitigate renewal risk throughout customer journey and in alignment with Renewals team, leverage risk insights and adoption action plans to increase customer retention rates.
- Develop and maintain strong executive and technical influence with customers and Understanding their business challenges and objectives.
- Advocate for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.
- Accountable for financials including services revenue and margin and making needed strategic financial decisions.
- Build and implement Technical Adoption Plans in partnership with CSS that align with customer goals to maximise their technology investments and promote the full use of our technologies.
- Build E2E Customer plan aligning Delivery, Partner, Architecture, and Customer Success adoption strategy and execution
- Lead Customer Value Workshops and QBRs to review adoption progress and drive customers outcomes and benefits expected from Cisco products resulting in successful onboarding, adoption and renewals.
- Be a Technology Evangelist between customers and Cisco’s product teams, providing feedback to advise product development and enhancements.
- Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers.
Why Cisco
#WeAreCisco, where individuality and teamwork drive us to power an inclusive future. Embracing digital transformation, we innovate beyond hardware into software and security, creating intuitive networks that adapt and protect. Our culture fosters innovation, creativity, and learning from failures. We give our best, take accountability, and embrace diversity and equality. Whether you have colorful hair, tattoos, or a passion for technology and world-changing ideas, be yourself with us!
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11.05.2025
C
Cisco Technical Program Manager Customer Experience United States, Georgia, Atlanta
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Collaborate with various teams, such as engineering, product management, operations, and marketing, to align project goals and ensure cohesive execution. Identify potential risks and develop mitigation strategies to minimize impact...
Description:
Job Responsibilities:
- Collaborate with various teams, such as engineering, product management, operations, and marketing, to align project goals and ensure cohesive execution.
- Identify potential risks and develop mitigation strategies to minimize impact on project timelines and deliverables.
- Serve as a central point of contact for project updates and communications, ensuring stakeholders are informed of progress, challenges, and changes.
- Oversee project budgets, ensuring financial resources are used effectively and efficiently to meet project goals.
- Ensure that engineering outputs meet Cisco's quality standards and customer expectations.
- Track project performance using appropriate Jira, Confluence and SharePoint
- Report on progress, successes, and areas for improvement.
- Provide guidance and support to engineering teams, fostering a collaborative and productive work environment.
- Identify opportunities for process optimization and implement improvements to enhance project efficiency and outcomes.
Minimum Qualifications:
- Bachelor's degree with computer science or STEM degree with12+ years of experience within a program or product manager role or Master’s degree plus 6+ years of related experience.
- Minimum of 1 year of experience working with AI/ML technologies, frameworks, and tools such as LangChain, PyTorch or TensorFlow.
- 4+ years of software development experience using Java, C, C++ or Python.
- Experience managing technical programs using agile project methodologies with the use of technologies such as Jira, Confluence or SharePoint
Preferred Qualifications:
- PMP Certification -Lean Six Sigma certification or Business Process Management or continuous improvement experience
- Experience in identifying, analyzing, and resolving program issues
- End user customer/partner or developer community experience
- Ability to thrive in a fast-paced, rapidly changing environment
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
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05.05.2025
C
Cisco Learner Experience Designer United States, Georgia, Atlanta
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Collaboratively consult with cross-functional teams to understand and validate desired business and sales outcomes, sales motions, and portfolio offerings to gain clarity on the desired behaviors and skills needed, by...
Description:
The application window is expected to close on: May 20, 2025.
Our hybrid work environment is dynamic and constantly changing to outpace disruptive industry and technology trends. We encourage purposeful experimentation and the use of our eco-system to co-create experiences that enable our technical sellers to accelerate our growth and create competitive advantage.
Your Impact
- Collaboratively consult with cross-functional teams to understand and validate desired business and sales outcomes, sales motions, and portfolio offerings to gain clarity on the desired behaviors and skills needed, by sales role, to achieve sales goals and enable career progression.
- Co-design and build multi-modal, outcome-focused learning experiences for technical sellers that build skills and activate customer engagement activities using evidenced-based learning principles, including adult learning, brain-based learning, cognitive science, and experiential learning.
- Build all types of learning experience components using relevant technology and tools including audio, video, eLearning, simulations (AR/VR), role plays, games, surveys, assessments, and visual design tools such as wireframes and whiteboards.
- Co-develop strategies that measure the business impact of learning experiences and related customer engagement activities on achieving sales performance and use results for continuous improvement.
- Build consultative, collaborative, and trusting relationships with team members, subject matter experts, and stakeholders to continuously co-build skill-focused learning experiences for sellers that leverage the Cisco and partner ecosystem to accelerate sales performance and business growth.
- We expect you to have a You have a demonstrated track record of intentionally choosing and validating evidenced-based learning strategies to accelerate learning that drove measurable results.
- You are proficient in using all types of learning experience components using relevant technology and tools including audio, video, eLearning, simulations (AR/VR), role plays, games, surveys, assessments, and visual design tools such as wireframes and whiteboards.
- You have experience as a performance consultant to work with stakeholders to validate a learning solution is needed to support the measurable closing of performance gaps to drive sales performance.
Minimum Qualifications
- BA/BS 5+ years of proven experience co-building task-based, measurable learning experiences for technical sales roles in corporate environments
- Proven experience leveraging brain-based learning, cognitive sciences, design thinking, and experiential learning in sales learning experiences
- Experience using at least one Learning Management System and related SCORM or Tin Can compliant production tools
- Proven ability to develop detailed story boards for learning experiences
Strong visual design skills - Excellent written and verbal communication skills, including copy editing for script writing
- Strong performance consulting and presentation skills
- Strong project management skills
- Strong interpersonal and leadership skills that build collaborative relationships with team members, subject matter experts, and stakeholders
We invite candidates to submit examples of their work that represent examples of the responsibilities and requirements of this position. During the interview process, you have the opportunity to describe how they represent the requirements. We appreciate your help in determining if we are a strong fit for one another.
Preferred Qualifications:
- Proven experience collaborating with diverse project teams to design learning experiences, and when necessary, co-create content to fill identified gaps, to achieve business outcomes
- Solid knowledge and proficiency building and publishing learning experience components using technology, specifically Articulate 360, Adobe Creative Cloud, Camtasia, Well Said. Experience with AR/VR platforms a plus.
- Adept at receiving and giving input and feedback to leverage effective collaboration
- Self-discipline to work effectively in a remote work environment
Ability to work with speed and agility in a dynamic and changing customer-centric environment, consistent with Agile values and principles
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28.04.2025
C
Cisco Content Experience Leader United States, Georgia, Atlanta
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Lead and develop a globally distributed team of documentation professionals such as knowledge managers, content managers, and technical writers. Hold weekly 1:1s and team meetings. Provide your team with radically...
Description:
The application window is expected to close on: 4/25/25.
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
Team Management (30%)- Lead and develop a globally distributed team of documentation professionals such as knowledge managers, content managers, and technical writers.
- Hold weekly 1:1s and team meetings. Provide your team with radically candid, growth-oriented feedback on day-to-day work and assigned projects.
- Bring your experience to help craft relevant role expectations and an inspiring career ladder.
- Plan for and participate in onboarding new talent to the team.
- Adapt our documentation ecosystem to take advantage of AI and for content generation, accuracy, and enhancement.
- Overhaul the tooling and architecture of our documentation for content sharing and reuse, discoverability, and positioning for use in retrieval-augmented generation (RAG).
- Partner with Cisco’s various business units to ensure that our internal and external content is well-aligned and best positioned for success.
- Define and regularly review governance plans.
- Audit documentation programs and other engagements to provide feedback and validate desired business outcomes and success metrics.
- Report on documentation data and trends to assess the effectiveness of the program and identify areas for improvement.
- Analyze business metrics to identify documentation needs and opportunities.
- Participate in team and departmental Objective and Key Result (OKR) and Quarterly Business Review (QBR) cycles.
We encourage and value professional development. Plan and use up to 20% of your time to develop yourself, which could look like:
- Staying well-versed in the latest theory and standard methodologies in documentation and technical writing, use of AI and RAG to enhance documentation, acquiring industry certifications, attending meetups, webinars, and conferences.
- Developing knowledge of networking concepts and learning more about Cisco products.
- Finding the intersection between your personal development interests and our business needs to identify side initiatives.
- 10+ years of experience in building knowledge management systems and strategies.
- 5+ years of team leadership experience.
- Experience with AI and optimizing content for RAG
- Proficiency in search engine optimization (SEO) techniques.
- Bachelor’s degree in a directly related field, or equivalent practical experience.
- Bachelor’s or Master’s degree in Information Systems, Information Technology, Computer Science or other related disciplines.
- Participation, membership, or certification in relevant knowledge management communities such as KCS, APQC, or KMWorld.
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Drive early discovery work, using findings to craft roadmaps, leading and designing with a team to bring it to life. Identify the right problems to solve, run and synthesize research,...
Description:
Please apply directly here to be considered for the role:
Accepting applications until September 11, 2025
In this role, you will develop and demonstrate deep domain knowledge, product expertise, and an understanding of complex customer use cases and deployment models. You’ll deeply understand the needs of our customers, set the vision for the product grounded in those needs, and partner with cross-functional teams to build it iteratively.
Responsibilities- Drive early discovery work, using findings to craft roadmaps, leading and designing with a team to bring it to life.
- Identify the right problems to solve, run and synthesize research, sketch and prototype solutions, make hi-fi visuals.
- Earn trust with cross-function partners by seeking out their points of view, collaborating regularly and inviting them into research and co-creation with the team and customers. Advocate for prioritization of design-centered product enhancements grounded in research and analysis.
- Present persuasively. Be able to tell the story of a project and build prototypes that precisely articulate design rationale.
- Provide direction to and mentor other designers; guide team to focus on the most important customer needs, difficulties and opportunities
- Think beyond your team's goals and consider how your work affects others and how you can influence other teams’ work.
- Influence the strategic vision and guide design of large, complex initiatives for a product, program or strategic effort of considerable size and scope.
- Translate what may start as ambiguous business needs into clear customer-focused solutions.
- Facilitate workshops, sketching and prototyping sessions; build documentation and templates that enable others to consume and contribute.
- 8+ years of professional experience designing and delivering products in cross-functional teams from strategy to delivery.
- A portfolio full of great case studies and even better prototypes, including case studies leveraging AI research and design tools.
- Expertise and experience designing for AI products and/or features.
- Knowledge of the networking domain or experience in a related product or field is a plus.
- Experience working on technically complex B2B enterprise products.
- Aligned teams around customer-centered design decisions, using UX methodologies and tools (double-diamond, personas, journey mapping, dual agile, lean ux, prototypes), and influenced adoption by those who aren’t familiar with strategic UX engagements.
- A proven track record of shipping large scale enterprise products.
- Ability to see the bigger picture, while zooming in to rationalize and perfect the nuanced details.
- Made complex problems and workflows feel simple and approachable.
- Balanced strategic research and discovery with shipping often.
- Persuasive storytelling and influence.
- Lead and mentored junior UX designers, fostering a collaborative and innovative design culture within the team.
Please apply directly here to be considered for the role:
Show more
These jobs might be a good fit
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