Cisco Technical Program Manager Customer Experience 

United States, Georgia, Atlanta 

206827270

Job Responsibilities:

• Collaborate with various teams, such as engineering, product management, operations, and marketing, to align project goals and ensure cohesive execution.
• Identify potential risks and develop mitigation strategies to minimize impact on project timelines and deliverables.
• Serve as a central point of contact for project updates and communications, ensuring stakeholders are informed of progress, challenges, and changes.
• Oversee project budgets, ensuring financial resources are used effectively and efficiently to meet project goals.
• Ensure that engineering outputs meet Cisco's quality standards and customer expectations.
• Track project performance using appropriate Jira, Confluence and SharePoint
• Report on progress, successes, and areas for improvement.
• Provide guidance and support to engineering teams, fostering a collaborative and productive work environment.
• Identify opportunities for process optimization and implement improvements to enhance project efficiency and outcomes.

Minimum Qualifications:

• Bachelor's degree with computer science or STEM degree with12+ years of experience within a program or product manager role or Master’s degree plus 6+ years of related experience.
• Minimum of 1 year of experience working with AI/ML technologies, frameworks, and tools such as LangChain, PyTorch or TensorFlow.
• 4+ years of software development experience using Java, C, C++ or Python.
• Experience managing technical programs using agile project methodologies with the use of technologies such as Jira, Confluence or SharePoint

Preferred Qualifications:

• PMP Certification -Lean Six Sigma certification or Business Process Management or continuous improvement experience
• Experience in identifying, analyzing, and resolving program issues
• End user customer/partner or developer community experience
• Ability to thrive in a fast-paced, rapidly changing environment

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).