Customer Success Specialist Css jobs at Cisco in United States, Atlanta

The application window is expected to close September 15, 2025.Note: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Your Impact

• Engage with assigned customer accounts to accelerate their value realization by assisting in the deployment of Nexus Smart Switches and Hypershield into customer networks to ensure their success.
• Build deep technical relationships with key customer team members and be a trusted advisor
• Bring your customer's expertise to collaborate with engineering and support teams to unblock customer issues
• Build and conduct workshops, training material, reference architectures, product documentation, and any relevant artifacts that would help us provide additional value to our customers, deepen their understanding of our technology, and run the most reliably in production

Minimum Qualifications

• Minimum of 3 years of experience configuring and managing Cisco Nexus switches or Cisco devices OR minimum of 5 years of experience configuring and managing networking infrastructure from another major vendor
• Minimum of 3 years of experience with Linux
• Minimum of 1 year of experience with at least one major cloud provider (AWS, Azure, or GCP)
• Minimum of 1 years of experience securing operating system (OS) instances, applications, and/ordistributed systems

Preferred Qualifications

• Knowledge of standard methodologies for operating systems security and their application in cloud-native technologies and environments
• Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities
• Proven familiarity with tools and technologies for automating repetitive tasks
• Experience with designing and implementing security solutions across multiple platforms
• A solid understanding of the pillars of observability
• Prior experience working with and supporting open source software (OSS)
• Ability to provide well-structured reasoning and insights about various cloud-native technologies and security frameworks
• Demonstrated ability to make informed recommendations based on technical and business needs
• Possessing CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert certifications will be a key advantage.

Your Impact

• Responsible for developing and implementing the go-to-market plans to accelerate the growth of Cisco Collaboration into the Scale market focused on Federal Civilian agencies.
• Provide subject matter expertise for and work closely with the sales organization and channels teams
• Ensure Cisco Collaboration go-to-market readiness in sales, channel and customer advocacy organizations
• Work with Cisco Collaboration Marketing and Scale teams to drive campaigns and programs to generate incremental bookings and pipeline
• Capture and drive collaboration products and solutions requirements suitable for the Scale market
• Drive training and awareness initiatives for customers, partners and distribution channels

Minimum Qualifications

• 5-7 years of proven experience in a selling or consulting role for software, cloud and or mobility offerings
• Strong practical knowledge of Software as a Service and collaboration technologies
• Consistent track record of meeting or exceeding business objectives and revenue targets

Preferred Qualifications

• Passionate about helping Federal agencies make a difference by changing the way they work through powerful collaboration experiences
• Understand and can articulate how collaboration powers business growth, innovation and efficiency
• Understand and can articulate how exceptional end user experiences drive usage and adoption of collaboration solutions
• Outstanding communication, presentation and written skills
• A creative thinker who is passionate about customer success

What you'll do :Role and* Conduct customized workshops and webinars to drive customer business outcomes and ensure timely engagement.* Collaborate with teams and partners to resolve product concerns, promote features, and provide feedback for lifecycle and asset improvements.Who You'll Work With : The TeamWho You AreYou are a certified Data Center Network expert with hands-on experience,ic insights with good communication and a dedication to knowing the latest with new technologies.Minimum Requirements :* 5+ Years of Experience: Skilled at identifying customer needs, aligning solutions to business goals, and building strong relationships to deliver measurable value.
* 5 Years with Data Center technologies (ACI, NDFC, UCS, Kubernetes, etc.) and certifications (CCNA, CCNP, DevNet), effectively linking technical solutions to customer objectives.
* 5 Years working acrossg how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.