Customer Experience Principal jobs at Cisco in Saudi Arabia, Riyadh
Cisco Customer Experience Manager Saudi Arabia, Riyadh Region, Riyadh
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What You'll Do
As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
- Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
- Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
- Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
- Own financials, including services revenue and margin, and make strategic financial decisions.
- Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.
Minimum qualifications:
- 8 years of proven experience.
- CCIE preferred, but also a good level of technical understanding will also be considered.
- Knowledge of a single technology architecture
- Experience driving successful customer adoption and delivery of projects.
- Experience developing and maintaining strong senior level relationships
- Experience coordinating cross-functional teams in a matrix organization
- Financial and/or adoption forecasting experience
- Fluent Arabic required
(This is the Standard and cannot be changed)
These jobs might be a good fit
Cisco Customer Experience Manager Saudi Saudi Arabia, Riyadh Region, Riyadh
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What You'll Do
As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
- Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
- Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
- Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
- Own financials, including services revenue and margin, and make strategic financial decisions.
- Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.
Minimum qualifications:
- 8 years of proven experience.
- CCIE preferred, but also a good level of technical understanding will also be considered.
- Knowledge of a single technology architecture
- Experience driving successful customer adoption and delivery of projects.
- Experience developing and maintaining strong senior level relationships
- Experience coordinating cross-functional teams in a matrix organization
- Financial and/or adoption forecasting experience
- Fluent Arabic required
(This is the Standard and cannot be changed)
These jobs might be a good fit
Cisco Customer Project Manager Saudi Arabia, Riyadh Region, Riyadh
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What You'll Do
You will empower and develop and lead a team of direct and indirect reports including Account Managers, Systems Engineers, and Systems Engineering Managers. You are accountable for an annual booking/revenue quota with significant growth in subsequent years. You will also drive overall growth for the entire Ciscosegment sales inand will have overall sales leadership responsibilities for a targeted set of strategic accounts accounting for local and global revenue.
Who You'll Work With
As part of Cisco North sales team, we are an outstanding sales force with a driven focus on finding and solving our customer’s most critical problems and partner with them to bring together and gain market opportunities.
We constantly seek to reinvent ourselves to stay ahead of the game. We take bold actions and being all in to deliver our commitments to our customers and partners. We empower our team to go beyond and deliver phenomenal value to differentiate ourselves.
Who You Are
as well as maintain an in-depth understanding of competitive conditions, industry practices, market opportunities, and customer requirements. This key leadership role will continue the sales delivery model development through the capability development of our highly-skilled, hardworking and motivated sales organization. Setting a vision and building strategic business decision-making capability to the next level will be a key factor for success in this position.
Minimum Qualifications
We are looking for leaders who have the following characteristics and experiences:
- Consistent and strong record in running and owning significant overall growth of the segment and overachieving targets to meet stretch goals.
- You are a strong seller with strong experience in closing large, strategic dealsin China.
- Understanding a wide range of Cisco technologies.
- Business Development and strategy experience required.
- Proven thought leadership, you think strategically and effectively communicate vision (both written and verbal) and influence cross-functionally.
- Adept at balancing short-term pressures with overall long-term goals.
- Strong executive presence, polished, and political savvy
- Excellent communication skills and ability to persuade -- using simple communications that convey complex concepts in a compelling, concise, and creative way.
- Demonstrated ability to build and lead in a matrix-managed team culture.
- Native Chinese language skills and proficiency in English.
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.
We are leaders with vision, tech geeks, and we love to have fun. We are passionate about our customers! We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
We Are Cisco.
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Cisco Customer Care Manager IoT SaaS Saudi Arabia, Riyadh Region, Riyadh
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As a Customer Care Manager, you will maintain strategic relationships with our customers, be the first point of contact for any concern or urgent request, and work directly with multi-functional Cisco teams and managers to facilitate the best care to Cisco IoT Control Center customers and partners. This is a highly transparent, demanding but also a very fulfilling role. You will get customer issues resolved with the help of a very skilled and highly technical support team. This and great social skills will make you an effective advocate for the customer and generate a superior customer experience.
- Provide “White Glove” service to customers throughout their lifecycle, from onboarding to Day 2 account management.
- Balance advocacy of customer needs with Cisco’s business objectives
- Support and Service Level Agreement (SLA) performance Key Performance Indicator Metrics to the Service provider (SP)
- First point for any concerns or urgent requests from the service provide or customer partner
- Must be willing to handle service incidents and coordinate the resolution with the help of an internal Domain Expert group, even outside the regular work hours (as needed).
- Effective preparation of incident RCA and skillful delivery with SLA time
- Fluency in the English
- BA or BS in Computer Science or related technical fields or equivalent and Minimum of 6 years of experience in Customer care, technical support professional services, engineering, sustaining engineering, or systems engineering
- Experience with cloud or SaaS solutions
- Fluency in Arabic is preferred to support Arabic-speaking customers and partners.
- Ability to lead customer relationships, excellent customer management, follow-through, resourcefulness, and attention to detail.
- Support experience in a high-tech environment providing remote Back2Back 24x7 critically important support and blocking issue handling to an international customer base
- Effective written and oral communication skills, professional communication via e-mail, or other written media, and the ability to communicate effectively at a professional level on the phone.
- Knowledge of IoT or M2M verticals and evolving connected car call flow is desired
- Knowledge of carrier network key nodes such as HSS, MME, PGW, SMSC, STP and ability to adapt to or develop expertise in new technologies.
- Experience with cloud networking solutions.
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Cisco Director Customer Experience Sourcing Saudi Arabia, Riyadh Region, Riyadh
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Your Impact
As the Director/Leader of Customer Experience, you will lead a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers. Your key responsibilities include:
- Driving adoption and managing the CX services business to drive growth.
- Owning revenue and P&L for your customer segment team.
- Ensuring delivery of outcomes expected from the Cisco Portfolio.
- Supporting CX teams to engage with executives and technical partners.
- Ensuring software and service adoption, value realization, and successful renewals.
- Advocating for the customer within Cisco across various functions.
- Aligning delivery, partner, and customer success functions to support portfolio adoption.
Minimum Qualifications:
- Must have a broad technical understanding of Cisco’s core Architectures
- Experience of driving adoption and service delivery within customer accounts
- Experience developing and maintaining strong executive relationships
- Must have strong leadership experience
- Experience with recurring revenue concepts, margin and attrition.
Preferred Qualifications:
- Strategic problem solver with a strong background in customer success and technology adoption.
- Excellent communication and relationship-building skills.
- Ability to develop and build partnerships with customers, team members, and cross-functional leaders.
- Confidence in delivering financial KPIs and making strategic investment decisions.
- Demonstrated understanding of software and service adoption.
- Experience in mitigating renewal risks and improving customer dedication.
- Deep understanding of Cisco, its technology, and the industry landscape.
- Ability to represent Cisco at executive levels with customers.
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Cisco Customer Success Manager Saudi Arabia, Riyadh Region, Riyadh
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This position is a highly strategic role thatis responsible forOccasional travel may happen.
Your Impact
on the Webex Suite (Meetings, Messaging, Calling, Polling, Devices, Events, and Contact Center).
- Adoption and Retention- Ensureaccuratedelivery, complete customer lifecycle from onboarding to adoption, of Webex Suite products and services, and through expansion to successful renewal.
- Product Skills and Customer Insights
- Problem Solving and Cross-Functional Support
- Meet pre-defined metrics around churn reduction and revenue growth through engagement and driving deep product adoption.
- Establish andmaintain
Minimum Qualifications
- Education or equivalent experience: 4-year higher education degree
- Minimum 7 years of experience in the technology industry
- PreviousCustomer Success (or customer facing) experience in SaaS based company
- Proficient in Arabic and in English
- Shown ability to cultivate high level relationships withcustomer organisations,identify
Preferred Qualifications
- Guide on specific aspect or motion of the Collaboration CSM role
- Focused attention to detail allowing for delivery of high-quality end user experiences. Validated teammate and ability to orchestrate value in coordination with multiple stakeholders
- Strategic and creative thinker, account management, forward looking approach with strong dedication to customer success
- Strong communication, consultative, influence and presentation skills across the management spectrum
- Findadditional
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Cisco Customer Success Engineer Saudi Arabia, Riyadh Region, Riyadh
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Minimum Qualifications
- 3 to 5 years of experience deploying Cisco Collaboration Products (Meetings, Devices Calling, Contact Center – on-prem and/or cloud).
- Deep technical acumen with experience in Control Hub, SSO, directory sync, and API/macro integrations.
- Experience collaborating with Customer Success, Sales, Partners, and Engineering teams.
- Proficient in Arabic and English.
Preferred Qualifications
- Solid understanding of network protocols and collaboration technologies (CUCM, Control Hub, Hybrid Integrations, SMTP, DNS, FTP, SSH, TCP/IP).
- Cisco certifications such as CCNA, CCNP, or CCIE.
- Ability to lead customer engagements and deliver administrator-level training and roadmap reviews.
- Strategic attitude with a proactive, consultative approach to customer success.
- Good communication and presentation skills with customer-facing experience.
- Diligent with a solid focus on quality and end-user experience.
- Demonstrable ability to analyse and resolve complex customer issues using critical thinking and problem-solving skills.
- Proficiency in additional European languages such as German, French, Spanish, or Italian.
These jobs might be a good fit
Share
What You'll Do
As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
- Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
- Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
- Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
- Own financials, including services revenue and margin, and make strategic financial decisions.
- Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.
Minimum qualifications:
- 8 years of proven experience.
- CCIE preferred, but also a good level of technical understanding will also be considered.
- Knowledge of a single technology architecture
- Experience driving successful customer adoption and delivery of projects.
- Experience developing and maintaining strong senior level relationships
- Experience coordinating cross-functional teams in a matrix organization
- Financial and/or adoption forecasting experience
- Fluent Arabic required
(This is the Standard and cannot be changed)
These jobs might be a good fit
