Cisco Customer Experience Manager Saudi 

Saudi Arabia, Riyadh Region, Riyadh 

598822011

What You'll Do

As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.

• Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.

• Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.

• Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.

• Own financials, including services revenue and margin, and make strategic financial decisions.

• Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.

Minimum qualifications:

• 8 years of proven experience.
• CCIE preferred, but also a good level of technical understanding will also be considered.

• Knowledge of a single technology architecture

• Experience driving successful customer adoption and delivery of projects.

• Experience developing and maintaining strong senior level relationships

• Experience coordinating cross-functional teams in a matrix organization

• Financial and/or adoption forecasting experience
• Fluent Arabic required

(This is the Standard and cannot be changed)