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Customer Experience Manager jobs at Cisco in Netherlands, Amsterdam
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Company (1)
Job type
Job categories
Job title (1)
Netherlands
Amsterdam
6 jobs found
22.06.2025
C
Cisco Transport Sourcing Strategy Manager Air & Ocean Freight Netherlands, North Holland, Amsterdam
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Drive cost savings and operational efficiencies by implementing continuous improvement to logistics performance. Strategic partner management, collaborating with matrixed teams to drive improved logistics and customer delivery experience. Driving supply...
Description:
Transport Sourcing and Strategy Manager (Air - & Ocean Freight)
What You'll Do
Working with a dynamic team of professionals to build a culture of continuous improvement. As a transformative leader, you will inform and influence decision-making at the management level for the Global Logistics teams. You’ll also communicate plans and priorities in order to meet team performance and results requirements. Key activities for which you and your team are responsible for include:
- Drive cost savings and operational efficiencies by implementing continuous improvement to logistics performance
- Strategic partner management, collaborating with matrixed teams to drive improved logistics and customer delivery experience
- Driving supply chain continuous improvement and overall performance management for Logistics partners
- Actively participates in the development of the overall transport category strategy
- Defines and executes sourcing strategies for the Air- & Ocean Freight segment, includes ownership of the related project pipeline
- Leadership on sourcing events to support the category strategy. Managing the sourcing project deliverables, timelines, and sub-category performance.
- Close alignment with operational (regional) resources on partner issues & escalations, business requirements and strategy governance.
- Represents specific partner issues for resolution in EBR/ QBR
- Driving cost savings and margin improvement activities including transport optimization, negotiations and service/mode adjustments.
- Communicate with executives from cross-functional team, with specific focus on risk mitigation strategies
- Engaging in long range planning initiatives for cost, quality, risk mitigation, and Supply Chain resiliency
Who You'll Work With
You will work with cross-functional teams including order management, planning, repair, manufacturing and finance. Through these partnerships you will:
- Drive supply chain cost savings activities
- Lead supplier change and team expectations by actively driving suppliers to meet or exceed committed changes
- Prepare the supply chain and manage continuity for project implementations and partner change management
- Utilize appropriate resources and influence the streamlined delivery of projects/changes
- Analyzes supply chain issues, facilitates solutions and proposals, and communicates plans and status in an executive manner
Who You Are
Minimum Requirements Include:
- Requires BA/BS degree and 5+ years Supply Chain experience
- MBA degree is preferred
- Program/Project Management experience
- Extensive background in Logistics Management Operations, Quality and Supply Chain Management. Experience in High Tech Telecommunications or Networking Equipment industry highly desired
- Deep understanding and experience with change management
- Extensive experience in process development
- Energetic, excellent ability in learning; comfortable working in dynamic and changing environment
- Excellent executive level communication and influencing skills
- Demonstrated experience leading with cross-functional impact
- Proven record of exceptional Collaborator & Team skills
- Extraordinary oral and written communication skills to effectively interact with internal and external partners
- Knowledge of new tool development methodologies (ex: Agile) to support improvement programs
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Cisco will consider for employment, on a case by case basis, all applicants who meet qualifications with arrest and conviction records.
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28.04.2025
C
Cisco Customer Success Manager Netherlands, North Holland, Amsterdam
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Driving software utilization to ensure value realization, leading to customer renewals and business growth. Proactively managing renewal risks and facilitating workshops to track adoption progress and successful onboarding. Building strong...
Description:
Your Impact
As a Customer Success Manager, you will be pivotal in guiding customers to adopt and thrive with Cisco technologies, helping them reach their business and technical goals. This exciting role involves:
- Driving software utilization to ensure value realization, leading to customer renewals and business growth.
- Proactively managing renewal risks and facilitating workshops to track adoption progress and successful onboarding.
- Building strong relationships with customers to understand their challenges and collaborate with Sales, Customer Success, Renewals, and Business Entities to identify valuable use cases.
- Acting as a technology advocate, offering feedback to Cisco’s product teams and staying updated on the latest technologies and industry trends.
- Mentoring customers to help them achieve their goals with Cisco technologies.
Minimum Qualifications
- Knowledge of a single technology architecture or equivalent certification such as CCIE.
- Experience developing software adoption plans across a technology portfolio.
- Experience building relationships with both technical and business stakeholders.
- Experience leading cross-functional virtual teams in a matrix organization.
- Familiarity with recurring revenue concepts, margin, and attrition.
Preferred Qualifications
- Strong communication and relationship-building skills.
- Strategic thinker with a proactive approach to problem-solving.
- Ability to work collaboratively in a team-oriented environment.
- Passion for driving customer success and satisfaction.
- Adaptability to changing priorities and situations.
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28.04.2025
C
Cisco Account Manager Public Sector Netherlands, North Holland, Amsterdam
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Your ImpactThe digital transformation has spectacularly altered the landscape in Public Sector. Digital technology is front and center of all the processes and services the Dutch Public Sector is delivering...
Description:
Your Impact
The digital transformation has spectacularly altered the landscape in Public Sector. Digital technology is front and center of all the processes and services the Dutch Public Sector is delivering now and which she will develop towards the future.
You will own and nurture the relationships, building and driving the sales strategy on all meaningful levels up to the C-Level.
Your success will reflect in sales achievements, long term customer relationships and happiness. In this job you will be selling Cisco Products and Solution and services into the public sector.
- Plan and implement sales strategies to meet the agreed achievements and timescales and to ensure sales targets are achieved or exceeded.
- Build relationships within all layers of assigned accounts, including non-IT departments.
- Anticipate any change in the opportunities, market, customer needs and requirements that could impact the overall revenue target.
Minimum Qualifications
- 2 - 5 years Account management experience and track record in a dynamic IT, Software, Services and Solution business
- University or Bachelor degree
- Selling and presentation skills as well as sound knowledge in sophisticated IT solutions
- Excellent written and verbal communication in Dutch and English.
- Experience in working within the Public Sector market space.
- Understanding of the Dutch Public Sector organizations and their buying cycles,
- Proven experience with solution selling.
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28.04.2025
C
Cisco Customer Experience Manager Netherlands, North Holland, Amsterdam
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Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates. Develop and maintain strong executive and technical relationships with...
Description:
Your Impact:Minimum qualifications:Preferred Qualifications:
- Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
- Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
- Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
- Own financials, including services revenue and margin, and make strategic financial decisions.
- Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.
- Knowledge of a single technology architecture
- 3 years of delivery experience and a solid understanding of software lifecycle practices.
- Experience developing and maintaining strong executive relationships
- Experience leading virtual cross-functional teams in a matrix organization.
- Experience with recurring revenue concepts, margin and attrition.
- Background in customer success
- Experience in driving software and service adoption and mitigating renewal risks
- Experience in handling financials and making strategic investment decisions
- Excellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers
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27.04.2025
C
Cisco Partner Success Manager Netherlands, North Holland, Amsterdam
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Enabling Partners to adopt Cisco Software through available programs. Supporting partners in delivering Success Programs and optimizing these initiatives. Conducting workshops and training sessions, using successful case studies to enhance...
Description:
Your Impact
As a Partner Success Manager, you will be the main contact for our Partners, supporting them in driving software adoption and customer success. This exciting role includes:
- Enabling Partners to adopt Cisco Software through available programs.
- Supporting partners in delivering Success Programs and optimizing these initiatives.
- Conducting workshops and training sessions, using successful case studies to enhance partner onboarding.
- Acting as a liaison between Partners and Cisco’s CX product teams, sharing valuable feedback for product development.
- Supervising adoption initiatives, assessing their impact, and refining strategies as necessary.
- Managing services and creating new service offerings.
Minimum Qualifications
- Experience in developing and executing adoption plans across various technology areas such as Security, Observability, and Networking.
- At least 2 years of experience in Partner enablement and software adoption within the Partner ecosystem.
- Proven track record of building strong, trust-based relationships within the partner and sales community.
- Experience leading virtual cross-functional teams and fostering collaborative relationships.
- Understanding of recurring revenue concepts, margin, and attrition.
- Local language is preferred, plus strong communication skills, both written & spoken in English
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These jobs might be a good fit
27.04.2025
C
Cisco Customer Experience Manager Netherlands, North Holland, Amsterdam
Share
Driving software utilization to ensure value realization, leading to customer renewals and business growth. Proactively managing renewal risks and facilitating workshops to track adoption progress and successful onboarding. Building strong...
Description:
Your Impact
As a Customer Success Manager, you will be pivotal in guiding customers to adopt and thrive with Cisco technologies, helping them reach their business and technical goals. This exciting role involves:
- Driving software utilization to ensure value realization, leading to customer renewals and business growth.
- Proactively managing renewal risks and facilitating workshops to track adoption progress and successful onboarding.
- Building strong relationships with customers to understand their challenges and collaborate with Sales, Customer Success, Renewals, and Business Entities to identify valuable use cases.
- Acting as a technology advocate, offering feedback to Cisco’s product teams and staying updated on the latest technologies and industry trends.
- Mentoring customers to help them achieve their goals with Cisco technologies.
Minimum Qualifications
- Knowledge of a single technology architecture or equivalent certification such as CCIE.
- Experience developing software adoption plans across a technology portfolio.
- Experience building relationships with both technical and business stakeholders.
- Experience leading cross-functional virtual teams in a matrix organization.
- Familiarity with recurring revenue concepts, margin, and attrition.
Preferred Qualifications
- Strong communication and relationship-building skills.
- Strategic thinker with a proactive approach to problem-solving.
- Ability to work collaboratively in a team-oriented environment.
- Passion for driving customer success and satisfaction.
- Adaptability to changing priorities and situations.
Show more
These jobs might be a good fit
Share
Drive cost savings and operational efficiencies by implementing continuous improvement to logistics performance. Strategic partner management, collaborating with matrixed teams to drive improved logistics and customer delivery experience. Driving supply...
Description:
Transport Sourcing and Strategy Manager (Air - & Ocean Freight)
What You'll Do
Working with a dynamic team of professionals to build a culture of continuous improvement. As a transformative leader, you will inform and influence decision-making at the management level for the Global Logistics teams. You’ll also communicate plans and priorities in order to meet team performance and results requirements. Key activities for which you and your team are responsible for include:
- Drive cost savings and operational efficiencies by implementing continuous improvement to logistics performance
- Strategic partner management, collaborating with matrixed teams to drive improved logistics and customer delivery experience
- Driving supply chain continuous improvement and overall performance management for Logistics partners
- Actively participates in the development of the overall transport category strategy
- Defines and executes sourcing strategies for the Air- & Ocean Freight segment, includes ownership of the related project pipeline
- Leadership on sourcing events to support the category strategy. Managing the sourcing project deliverables, timelines, and sub-category performance.
- Close alignment with operational (regional) resources on partner issues & escalations, business requirements and strategy governance.
- Represents specific partner issues for resolution in EBR/ QBR
- Driving cost savings and margin improvement activities including transport optimization, negotiations and service/mode adjustments.
- Communicate with executives from cross-functional team, with specific focus on risk mitigation strategies
- Engaging in long range planning initiatives for cost, quality, risk mitigation, and Supply Chain resiliency
Who You'll Work With
You will work with cross-functional teams including order management, planning, repair, manufacturing and finance. Through these partnerships you will:
- Drive supply chain cost savings activities
- Lead supplier change and team expectations by actively driving suppliers to meet or exceed committed changes
- Prepare the supply chain and manage continuity for project implementations and partner change management
- Utilize appropriate resources and influence the streamlined delivery of projects/changes
- Analyzes supply chain issues, facilitates solutions and proposals, and communicates plans and status in an executive manner
Who You Are
Minimum Requirements Include:
- Requires BA/BS degree and 5+ years Supply Chain experience
- MBA degree is preferred
- Program/Project Management experience
- Extensive background in Logistics Management Operations, Quality and Supply Chain Management. Experience in High Tech Telecommunications or Networking Equipment industry highly desired
- Deep understanding and experience with change management
- Extensive experience in process development
- Energetic, excellent ability in learning; comfortable working in dynamic and changing environment
- Excellent executive level communication and influencing skills
- Demonstrated experience leading with cross-functional impact
- Proven record of exceptional Collaborator & Team skills
- Extraordinary oral and written communication skills to effectively interact with internal and external partners
- Knowledge of new tool development methodologies (ex: Agile) to support improvement programs
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Cisco will consider for employment, on a case by case basis, all applicants who meet qualifications with arrest and conviction records.
Show more
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Customer Experience Manager opportunities at Cisco in Netherlands, Amsterdam. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.