Software Engineer Intern City jobs at Cisco in Mexico, Mexico City

Direct account and partner responsibilities for Enterprise accounts.

• Keep up-to-date on relevant competitive solutions, products, and services.
• Provide technical and sales support for accounts in assigned territory.
• Experience in leading projects in big accounts.
• Perform technical presentations for customers, partners, and prospects.
• Assist with the development of formal sales plans and proposals for assigned opportunities.
• Actively participate as a specialist on the assigned Virtual Team and provide consultative support in their area of specialization to other Solutions Engineers.

• +7 years of related experience
• Pre-Sales experience
• Current CCNP or CCIE Certifications
• Knowledge and proven operating experience in one of the following areas of specialization: Unified Communications, Video, Campus LAN & WLAN, WAN, SD-WAN, Security, BYOD architectures, Data Center Technologies, Big Data, Analytics, SDN, Server Architecture, Virtualization, Programmability.
• Availability to travel up to 50% to customer sites and corporate offices

• Typically requires BS/BA (EE/CS) or equivalent.
• Excellent written and verbal communication, listening, and strong presentation skills
• Strong problem-solving skills: ability to assess a problem and settle an effective course of action.
• Ability to work effectively and contribute as a team member.

• You will interact with and support our customers remotely.
• Apply sophisticated fixed techniques to provide outstanding solutions to our customers' individual needs.
• Work on critical, overly sophisticated problems and partner with engineering and development teams to resolve customer problems.
• Collaborate with teams to help reproduce and resolve customer issues.
• While getting experience in the job, you will have the opportunity to mentor new hires, develop training, be part of big events like Cisco Live where you can show your knowledge to the rest of the world.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in your role.

• Active or expired CCNA, CCNP, or equivalent certifications, or related work experience.
• Strong analytical skills and experience working with Cisco Wireless platforms and RF environments.
• At least 3 years of experience in the networking industry, including familiarity with networking products and protocols.
• Knowledge of IP networking, including Layer 2 and Layer 3 protocols, LAN/WAN, TCP/IP, DHCP, DNS, routing, SNMP, NETCONF, and Quality of Service (QoS), is preferred.

• BS in a technical field (such as CS, EE, IT) or equivalent 3+ years related experience in Customer Service and Support.
• Experience analyzing network traffic and packet flows using tools such as Wireshark, Omnipeek, or similar.
• Experience with server virtualization technologies, including but not limited to VMware ESXi, Microsoft Hyper-V, Linux KVM, and ENCS NFVIS.
• Administrative experience with Linux-based hosts, servers, and devices, including performance monitoring, log analysis, and user management.
• Experience with a variety of Cisco wireless platforms, such as AIREOS, IOS-XE, IOS/COS/Catalyst Access Points, Cisco Spaces, CMX, Prime Infrastructure, Catalyst Center, and Embedded Wireless Controller (EWC).

The Asset Manager is responsible for the delivery of Install Base consulting and advisory services for sophisticated accounts, as well as:

• Ensure business outcomes by supervising and reporting important metrics through effective Install Base and contract management for hardware and software, as well as:
• Regularly maintain and update the customer’s hardware and software inventory metrics and lifecycle management.
• Collaborate with teams to gather customer data, analyze it, clean it, and establish a solid foundation for customer engagement.
• Compile and report consumption metrics using telemetry and purchase data to ensure accurate asset tracking.
• Analyze and optimize asset management processes, serve as the main contact for asset issues, and translate data into actionable business strategies.
• Work with Customer Success Teams to promote adoption and successful customer outcomes.
• Provide business reviews and make recommendations to leadership to drive desired results.

• Possess a Bachelor’s degree
• 3+ years of work experience, including analyzing, cleaning, interpreting and presenting (storytelling) data to Executives and/or to large audiences
• Business knowledge of data and database systems
• Sophisticated knowledge of Excel is required

• Software/Licensing experience
• Ability to innovate new analytical models to provide business insight
• Database Program language/analyzing large dataset experience
• Dashboard experience
• Can work across multiple analytical platforms and tools (Python, SQL, R, PowerBI, Thoughtspot, etc)
• Industry process knowledge (ITIL, SIX SIGMA, CHAMP) is not required, though useful