Partner Success Manager jobs at Cisco in India, Mumbai

Job Title: Field Marketer – India (B2B Tech)

Location: India - Mumbai

Department: Marketing

Reports To: Head of Marketing, India

Job Summary:As a Field Marketer for India, you will be responsible for planning, executing, and optimizing integrated marketing programs that drive pipeline and customer engagement across key enterprise and commercial accounts. You will work closely with sales, channel teams, and global marketing to align go-to-market strategies, with a strong focus on ABM, digital, events, and content marketing.
Key Responsibilities:

1. Field Marketing Strategy & PlanningPartner with regional and in-country sales leaders to understand pipeline needs and growth targets.Create localized programs and campaigns to drive awareness, consideration, and conversion.2. Account-Based Marketing (ABM)Design and run ABM campaigns tailored to top strategic accounts in sectors like BFSI, IT/ITeS, manufacturing, and public sector.Leverage intent data, firmographics, and buyer persona insights to personalize messaging and outreach.3. Events & Experiential MarketingPlan and execute large-scale physical and virtual events such as executive roundtables, roadshows, tech days, and trade shows.Manage event lifecycle – budgeting, vendor coordination, messaging, logistics, follow-up, and ROI tracking.Build CXO and decision-maker engagement through curated executive experiences.4. Digital & Social MarketingCreate and deploy digital campaigns across paid, owned, and earned media to support pipeline generation and brand awareness.Use social media (especially LinkedIn) to amplify content, promote events, and engage with key decision-makers.5. Content & MessagingLocalize global content to suit the Indian market across industries and buyer personas.6. Partner & Channel Marketing (if applicable)Support co-marketing programs with key channel and distribution partners.Jointly host partner webinars, workshops, and campaigns to drive shared pipeline.Ensure proper branding and value messaging across partner-led initiatives.7. Analytics & ReportingTrack, measure, and report performance metrics for all programs (pipeline contribution, ROI, MQL to SQL conversion, engagement scores).Use CRM and marketing automation platforms (e.g., Salesforce, Marketo, HubSpot) for campaign performance and lead tracking.Regularly present insights and recommendations to marketing and sales stakeholders.Required Skills and Experience:5–8 years of B2B marketing experience, ideally in enterprise tech or SaaS companies.Proven experience in executing integrated field marketing programs in India.Strong understanding of Account-Based Marketing (1:1, 1:few, 1:many models).Experience with digital marketing tools, including SEO/SEM, social media, marketing automation, and email marketing.Expertise in organizing physical and virtual events, managing budgets, and working with vendors.Excellent storytelling and content localization skills.Strong analytical mindset – comfortable with metrics, KPIs, dashboards, and campaign optimization.Familiarity with CRM and MAP platforms like Salesforce, Eloqua, Marketo, or HubSpot.Preferred Qualifications:Bachelor's degree in Marketing, Business, Communications, or related field; MBA is a plus.Knowledge of India’s enterprise IT landscape and buyer behavior.Familiarity with marketing AI-based and cloud-native solutions is a strong advantage.

As a Partner Success Manager, you will work with Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:
• Enabling key Partners to drive the adoption of Cisco Software through available programs, including the Lifecycle Adoption Program (LCA).
• Supporting partners in delivering Success Programs and initiatives with their customers and providing feedback to optimize these programs.
• Facilitating workshops and training sessions to educate partners on Cisco products, using successful case studies to drive onboarding.• Monitoring and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.You will collaborate with Partners and CSS Teams to drive software adoption. Additionally, you will work with Sales, Renewals, and the PAM team to assist in driving Annual Recurring Revenue (ARR).
Who You Are
• 9+ years experience in the technology industry
• Advanced understanding of IT/ Infrastructure & Software
• Confirmed ability to drive continuous software value through use cases
• Proven experience in a related function with direct customer advocacy and engagement in post sales or professional services function.
• You are dynamic and strategic, with a strong focus on enabling partners to drive customer adoption of solutions and increase their success.
• You excel at helping partners connect Cisco software to agreed-upon success measures and effectively remove adoption barriers.
• Your expertise in driving usage consumption, customer satisfaction (CSAT), renewals, and expansion is unparalleled.
• You are a coach and mentor, working closely with partners to build their Customer Success standard processes.• Your ability to align with partners and support their success is key to achieving shared business objectives and delivering outstanding value to customers.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our hearts (we get 10 days off each year to do just that).

• Core Responsibilities
  • Owner of the renewal process
  • Manage renewal quotes and ensure on-time closures
  • Collaborate with CS, and Account teams to align strategies
  • Risk Mitigation and customer retention
  • Upsell to drive growth in recurring revenue
  • Demonstrates technology's business value to customers
  Success Measures
  • IQRR
  • Attrition
  • Expansion
  • ALC to EA Conversion
  • Deal Pulse
  • SFDC Hygiene

• The Renewal Manager will be encouraged to have over 15 years of Sales experience and quota-carrying in the Technology industry or equivalent industries.
• Understands basic business mathematics, financial strategies, and performance indicators and applies that knowledge to the client's economic and buying environment.
• Must be able to negotiate large and sophisticated deals with C Level executives. If experienced with SP customers, it will an advantage
• Optimally explores interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data and objective criteria to support one's proposal.
• The candidate should have experience in building effective account plans and communicating them to collaborators.
• Excellent written and oral communication skills with external customers, team, management, and with Cisco Sales Team. Ensures the level of communication is appropriately focused for the audience they are communicating.

• Proficiency in SalesForce.com and system and database proficiency (Oracle Service Contracts/Discovery experience a plus)
• Analytical skills to interpret data and produce summaries
• Effective customer services skills to resolve partner/customer issues
• Excellent presentation skills
• Highly developed negotiation/influencing skills.
• Excellent decision-making skills and self-reliance with the ability to make decisions.
• Positive demeanour, professional work ethic, and standards.
• Proven understanding and passion for technology. (Service Provider will be an advantage)

• Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement.
• Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the CXP/CXM/CSM/PSM roles.
• Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery
• Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams
• Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes
• Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns, and drive incremental growth
• Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers
• Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team

• 12+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to one of the IT security domains
• Insights into how companies protect their assets and their businesses. This includes an understanding of technologies used to reach business outcomes and efficient ROI.
• Technologies like Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, Content Security tools. The objective is to assist the customer with barriers that they experience as they onboard and implement Cisco Security Solutions.
• Detailed understanding of the technical fundamentals of aligned technology/specialization areas and related best practices, and an ability to define and articulate how technology can be used to solve business challenges

• Suggested Cisco technical Certifications: CCNP / CCIE or equivalent
• Suggested Cisco Success Management certifications: Cisco Certified Success Specialist
• CISM / CISSP or equivalent
• BS Engineering, Computer Science, Masters preferred