Cisco Partner Success Manager 

India, Maharashtra, Mumbai 

349405394

As a Partner Success Manager, you will work with Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:
• Enabling key Partners to drive the adoption of Cisco Software through available programs, including the Lifecycle Adoption Program (LCA).
• Supporting partners in delivering Success Programs and initiatives with their customers and providing feedback to optimize these programs.
• Facilitating workshops and training sessions to educate partners on Cisco products, using successful case studies to drive onboarding.• Monitoring and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.You will collaborate with Partners and CSS Teams to drive software adoption. Additionally, you will work with Sales, Renewals, and the PAM team to assist in driving Annual Recurring Revenue (ARR).
Who You Are
• 9+ years experience in the technology industry
• Advanced understanding of IT/ Infrastructure & Software
• Confirmed ability to drive continuous software value through use cases
• Proven experience in a related function with direct customer advocacy and engagement in post sales or professional services function.
• You are dynamic and strategic, with a strong focus on enabling partners to drive customer adoption of solutions and increase their success.
• You excel at helping partners connect Cisco software to agreed-upon success measures and effectively remove adoption barriers.
• Your expertise in driving usage consumption, customer satisfaction (CSAT), renewals, and expansion is unparalleled.
• You are a coach and mentor, working closely with partners to build their Customer Success standard processes.• Your ability to align with partners and support their success is key to achieving shared business objectives and delivering outstanding value to customers.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our hearts (we get 10 days off each year to do just that).