Tac Customer Experience Operations Manager jobs at Checkpoint in India, Bengaluru

This is a critical leadership position responsible for building and evolving development strategy across the R&D organization. You’ll be managing and mentoring a group of around 20 development engineers and leaders, and playing a key role in shaping future of security with Check Point

• Strategic Leadership
  • Define and drive the quality vision, strategy, and roadmap for the SASE product line, aligning with engineering and business goals.
  • Champion a culture of quality, ownership, and continuous improvement across the entire development lifecycle.
  • Serve as a senior leader and thought partner to R&D, product, and platform leaders.

• Organizational Management
  • Lead and mentor an engineering group consisting of 3-5 specialized teams:
  • Manage a group of 15-20 people, focusing on talent growth, performance, and collaboration across teams.

• Cross-Organizational Impact
  • Leadership, Collaboration, and Project Management
  • Proven ability to lead and manage cross-functional teams, fostering collaboration across engineering, product, and security functions.
  • Ability to influence and align stakeholders across teams and drive consensus on technical and strategic decisions.

• Software Engineering
  • Proven experience in programming languages such as C++, C Or Go
  • Proven expertise in designing scalable systems and optimizing performance for high-throughput applications.
  • Experience in translating complex technical requirements into actionable project plans, managing timelines, resources, and risks effectively.
  • Strong interpersonal and communication skills to present technical concepts clearly to stakeholders at all levels.

• BS/MS in CS/CE or similar field, with a minimum of 12+years of software development experience, including managing managers and cross-functional development teams.
• Proven experience leading teams of 15-20 people in a fast-paced, large-scale development environment.
• Strategic thinker with the ability to align long-term initiatives with product and business priorities.
• Excellent communication, collaboration, and influencing skills—able to drive alignment at all levels of the organization.
• Experience in security, networking, or cloud/SaaS environments; SASE product experience is a strong advantage.
• Experience with Agile development process and leading large scrum-based development efforts
• Experience building security products and knowledge about the security landscape a huge plus

India TAC Customer Experience and Operations Manager will be responsible for

• Collaborating with other senior management to formulate strategy
• Quality Control
• Process design and implementation
• Customer Satisfaction
• Ensuring regulatory compliance
• Overseeing implementation of process and operational efficiency

Job brief

• The Head of Operations and control to oversee daily activities across functions such as Training, Communication, Internal IT, HR and Customer Interaction and satisfaction.
• Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You will be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business.
• Ultimately, you’ll ensure our operations run smoothly and that people are productive.

1. Supporting Strategic Priorities

• Helps the department head focus on strategic goals by assisting in creating and executing long-term plans and ensuring alignment with the overall organizational objectives.
• They may be involved in setting priorities for the department and helping track progress toward those goals.

1. Operational Management

• They help ensure that the department’s operations run smoothly by identifying areas for improvement, optimizing processes, and facilitating coordination between teams or functions within the department.
• Day-to-day operations to ensure everything is running efficiently, which can free up the department head to focus on broader leadership responsibilities.
• Critical escalation management and front ending internally and externally with all stake holders and reporting to Execs

1. Communication and Liaison

• Acting as the key liaison between the department head and other teams, often serves as a communication conduit, relaying important information, managing meetings, and sometimes representing the department head in meetings or discussions.
• Act as a filter, ensuring that the department head only deals with critical issues while less urgent matters are managed by the other staff.

1. Project and Initiative Oversight

• Responsible for managing specific projects or initiatives within the department, ensuring they stay on track, meet deadlines, and align with department goals.
• They would track key performance indicators (KPIs) or other metrics to monitor the success of these initiatives.

1. Decision Support

• By providing research, data, analysis, or recommendations, the CoS helps the department head make informed decisions.
• This could involve preparing reports, presenting options, or summarizing important issues in a digestible way.
• Design policies that align with overall strategy
• Implement efficient processes and standards
• Coordinate customer service operations and find ways to ensure customer retention, Satisfaction and high level of service.
• Ensure compliance with local and international laws (e.g. data protection)
• Oversee the implementation of technology solutions throughout the organization
• External - Manage relations with customers, vendors, partners and other stakeholders
• Internal - Manage relations with Sales, CSM, R@D, PS and other stakeholders
• Evaluate risk and lead quality assurance efforts
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements

• Proven experience as leading and managing large scale Operations
• Familiarity with all business functions including HR, finance, supply chain and IT
• Experience with implementing IT systems
• Knowledge of data analytics and reporting
• Outstanding communication and negotiation skills
• Excellent organizational and leadership ability
• Analytical mind
• Problem-solving aptitude

- Planning & implementation of the AOP within the region.

- Work closely with RDs to set sales goals and develop sales strategies.

- Analyze sales data to identify trends, opportunities and challenges.

- Create reports, presentations and dashboards to monitor sales performance.

- Gather market intelligence data and provide insights using trend analysis.

- Monitor and analyze sales metrics, including revenue, sales, and market share.

- Monitoring of general requirements and compliance with guidelines (KPIs, Funnel hygiene).

- Support in the preparation and implementation of the QBRs.

- Identify opportunities for improvement in sales processes

- Assist in the implementation of sales strategies and initiatives to drive revenue growth.

- Support RDs throughout the forecast process and facilitate account and deal reviews.

- Min 5-year experience in a sales operation role.

- Excellent analytical skills and ability to interpret complex data into meaningful insights.

- Strong understanding of sales processes and practices.

- Experience in preparing reports and presentations for management.

- Strong proficiency in the use of MS Office, particularly Excel and PowerPoint.

- Experience with CRM systems and other sales tools.

- Strong communication and presentation skills.

- Strong initiative and ability to work in a fast-paced environment.

• Supporting local account teams with sales of Check Point’s Enterprise Licensing Agreements (ELA) in covered regions/countries as a sales overlay
• Developing a pipeline for Infinity deals with local Account Managers and Channel Managers
• Assisting in closing large Enterprise Licensing Agreement opportunities
• Training local sales teams and partners on Check Point’s Enterprise Licensing Agreement model, pricing and strategic deals and agreements
• Coordinating technical and business HQ resources to support the ELA strategy in your covered area

• 7+ years of Account Management experience
• Experience in selling Enterprise Licensing Agreements
• Background in selling security and network/Internet Protocol/network-related applications
• A consistent track record of success is critical
• Self-starter and a strong closer
• Fluent in English, spoken as well as written skills

What you'll get in return

• Exposure to exciting and award winning technologies in the Cyber Security industry
• Opportunity to fulfill your potential by rolling out creative ideas and projects
• Work with and build long-lasting relationship with a team of brilliant people