Order Management Specialist jobs at Cellebrite in Brazil

Responsibilities:

· You do not mind a challenge or two - you are energized by challenging and diverse situations and always maintain a service-oriented approach. Understanding that no two transactions or individuals are the same, you always adapt and leverage your creative thinking to devise effective solutions.

· Manage back-office sales process end to end (Quote to Cash).

· Order Management and Order Fulfillment: quote entry; order entry and scheduling; order control: pricing integrity, financial issues, etc.; RMAs and demo management; Pay or Return management.

· Follow up on collection of past due invoices.

· Execution and delivery of products to customers.

· Sales Operations: follow up on license renewal dates and manage renewals; be the Sales Director’s “right hand;” point-of-contact for customers regarding any operational/logistical issues; build and issue reports from the system to support the Sales Director’s needs.

Requirements:

· 5 years of experience as Sales Coordinator/Sales Operations

· Proficient in Portuguese, Spanish and English

· Experienced with order management, shipment handling, and vast interface with Sales Directors and customer experience.

· Systems knowledge: Sales Force (or similar CRM) knowledge necessary

· Academic degree is preferred but not required.

· Advanced Excel knowledge – a plus

· Adaptive Person

· Commitment & Accountability: Full ownership of the end-to-end back-office sales process. You know that the task is not complete until you have seen it through from start to finish. Additionally, you anticipate all your internal/external customer needs, being initiative-taking rather than reactive.

· Effective Multitasker: you are energized by shifting priorities; engaging multiple projects at once (no problem) without compromising details.

· You thrive and deliver in a high-pressure environment.