Manager Process Management - Affiliates Operations Team Hybrid jobs at Capital One in United States, Richmond

As a Manager on the Risk Assessment Services team, you will. You will be responsible for collaborating with tech and cyber partners to identify, evaluate, consult, and mitigate potential risks associated with technology/cyber areas across Enterprise Services. You will play a vital role in improving risk management assessment results and driving project/program delivery across Capital One. You will work closely with associates and executives across ES Tech and Cyber teams and other ES risk management teams to perform and support activities related to maturing risk management practices.

In this role, you will:

• Spearhead and support delivery of Business Unit Risk and Control Self-Assessment and Division Risk Identification, including project and process management, reporting, and crafting materials for senior management.

• “Move the needle” on key tech and cyber risks by ensuring appropriate risk scope, grounding risk ratings, improving control ratings, and mitigationdecisioning/plans

• Participate in senior leadership meetings and other governance activities.

• Clearly and concisely communicate complex technical concepts, both verbally and in writing, to stakeholders with varying levels of expertise.

• Partner and coordinate work with ESR Tech and Cyber Risk Guides, Technology and Cyber teams, Lines of Business, and second line of defense risk management teams to ensure successful collaboration.

• Serve as a trusted advisor, guiding relevant and impactful Tech and Cyber risk discussions.

• Collaborate and provide guidance and direction for enterprise risk management activities.

• Analyze data to identify and report on risks, trends, and areas for process improvement to management.

• Stay informed about emerging cyber and tech threats and their potential impact on the company.

• Stay informed about the evolving regulatory environment and its effects on our work.

• Participate in risk and other management forums to contribute to the ongoing improvement of risk and project/program management practices.

• Collaborate and respond to inquiries from Internal Audit and Regulatory agencies regarding our work, as necessary.

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 4 years of experience in Risk Management, Process Management, Project Management, or a combination of these

• At least 4 years of experience in information security or technology risk management

• At least 4 years of experience supporting, partnering, and interacting with internal business clients

• At least 2 years of experience developing, evaluating, or implementing technology, information security controls or performing risk assessments

Preferred Qualifications

• Bachelor's Degree or Military Experience

• Risk Certifications (CRISC, CISM, CRCM, CIPP, ABA Risk Management Certification)

• At least 5 years of experience supporting, partnering and interacting with internal stakeholders

• At least 7 years of experience in information security or technology risk management

• At least 5 years of project management experience leading cross functional projects and programs

• At least 4 years of experience with analysis of information security or technology threats and risks

• At least 2 years of risk or information security experience in the financial services industry

Chicago, IL: $144,000 - $164,400 for Manager, Cyber Risk & Analysis McLean, VA: $158,400 - $180,800 for Manager, Cyber Risk & Analysis New York, NY: $172,800 - $197,200 for Manager, Cyber Risk & Analysis Richmond, VA: $144,000 - $164,400 for Manager, Cyber Risk & AnalysisThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

As a Capital One Solutions Architect, you’ll have the opportunity to be on the forefront of driving transformations within Capital One Software. In this role, you will provide technical leadership for designing and implementing Salesforce and Integrated application solutions which span across Capital One Software.

Primary Responsibilities:

Architecture & Design

• Own the end-to-end Salesforce architectural strategy across Sales, Service, Revenue Cloud, Marketing, and AI/Einstein use cases.

• Define data models, integration patterns, API frameworks, and governance standards to ensure a scalable, secure, and future-proof platform.

• Balance innovation with technical debt management, ensuring sustainable delivery.

Leadership & Collaboration

• Lead and mentor Salesforce developers and admins, instilling best practices in coding, design patterns, and DevOps.

• Partner with Product Management to translate business requirements into robust Salesforce solutions.

• Act as a bridge between RevTech, Platform, and System Integrators, ensuring architectural consistency.

Delivery & Governance

• Establish and enforce architectural guardrails across multiple Salesforce orgs and connected platforms (GitHub, OnePipeline, Data Lakes, MDM, AI/ML).

• Oversee CI/CD practices and automated testing strategies for Salesforce releases.

• Ensure compliance with security, data privacy, and audit requirements.

Innovation & Future Readiness

• Drive adoption of AI/Einstein, predictive analytics, and RevTech integrations (e.g., Gong, Crossbeam, HG Insights, ZoomInfo).

• Identify opportunities to enhance customer experiences and revenue outcomes through technology.

• Stay ahead of Salesforce ecosystem advancements and emerging technologies.

The successful candidate will:

• Effectively communicate and build relationships to interact, inform, influence and communicate with key stakeholders at all levels across the company

• Exhibit mastery of facilitation and influence across teams, departments and divisions

• Enjoy the camaraderie, debates, and learning that comes from working with a team of passionate technologists

• See the impact of near term and long term choices, and are great at explaining it

• Possess excellent organizational skills and ability to multitask, while quickly shifting context and priorities

• Have a proven track record for leading and enabling technology, architecture and software engineering activities at enterprise scale

• Be self-motivated and display an unwavering responsibility to deliver high quality results and commitments

• Possess a keen attention to detail and a passion for Architecture, Software Engineering, Technology and Customer Experience

• Have an intellectual curiosity and interest to maintain and acquire new business, technology and architecture skills

• Have a background in implementing AI/Einstein features and integrating third-party RevTech tools.

• Ability to balance strategic architecture vision with hands-on technical delivery.

• Possess strong communication skills with both technical and non-technical audiences.

• Experience managing relationships with system integrators and platform teams.

• Have a proven track record of influencing product roadmaps and aligning technology with business outcomes.

Basic Qualifications:

• At least 8 years experience with Salesforce (Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud)

• At least 3 years of experience in an architectural leadership role

• At least 4 years of experience designing multi-cloud data models and scalable integrations (REST, SOAP, Mulesoft, Kafka, Snowflake, Databricks, etc.).

• At least 3 years of experience with CI/CD pipelines (GitHub, OnePipeline, Copado/Flosum)

• ADM 201- Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, or Salesforce Certified Service Cloud Consultant certification

Preferred Qualifications:

• 5+ years experience in enterprise data architecture, API management, and identity/security (SSO, OAuth, etc.).

• Strong knowledge of APEX, Lightning Web Components, Flows, and SOQL

• At least one additional Salesforce certification: Salesforce Certified Technical Architect (CTA) , Salesforce Application Architect / System Architect, or Salesforce Revenue Cloud Specialist

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Senior Operations Coordinator - Richmond, VA or Plano, TX - Work from home

Senior Coordinator (Entry level)

Locations:Richmond, VA, or Plano, TX

Type:Work from Home - Refer to Work from Home Living and Technology requirements below.

M-F: 1 PM - 10 PM EST / 12 PM - 9 PM CST

General Responsibilities:

• Create positive memorable experiences with clients through day to day interactions

• Diagnoses and understands client issues in real-time and offers solutions

• Fulfills various requests related to customer accounts

• Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance

• Inputs data changes on a wide variety of accounts

• Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements

• May make effective independent decisions, when necessary

• Works with management to identify process improvements

• Contributes in project settings in a limited capacity

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that isnotsupplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page

• Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 100 miles of one of the hub locations based in 23238 or 75023 and be comfortable coming in person whenever required with no less than 24 hours notice.
  

Basic qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years experience in call center operations

Preferred Qualifications:

• Bachelor's Degree

• At least 3 years experience in call center operations

• At least 1 years experience in process management

Plano, TX: $49,800 - $56,900 for Sr. Ops Coordinator Richmond, VA: $49,800 - $56,900 for Sr. Ops Coordinator

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

:

• Capital One Enterprise Risk Management (ERM) team is seeking a Manager, Product Management for Fuse, our internal Governance, Risk, and Compliance (GRC) platform. With Fuse, we seek to make risk management easier, more intuitive, and more accessible to associates across the company who need to manage risk as they deliver valuable products and services to our customers.

• This role will lead the discovery phase of product development, focusing on user research, detailed requirements gathering, and intent refinement. Successful product managers will be driven by a keen curiosity to uncover insights and shape innovative solutions.

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered- Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused -Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven -Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving- Identifies and resolves complex problems to deliver outcomes while mitigating product risks

• Transformational Leadership -

Basic Qualifications:

• At least 3 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

McLean, VA: $158,400 - $180,800 for Manager, Product Management Richmond, VA: $144,000 - $164,400 for Manager, Product ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

The Sr. Manager will lead the Enterprise Supplier Management (ESM) Product Team in collaborating with various Enterprise stakeholders. This role involves understanding how technology can generate insights and facilitate critical business decisions regarding Third Parties. Key responsibilities include direct accountability for a user-facing application that integrates data from across the Capital One ecosystem to provide a comprehensive, data-driven perspective on Third Parties and their portfolios. Additionally, this position will contribute to reimagining the Enterprise's data requirements and consumption of data related to Third Parties.

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered- Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused -Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven -Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving- Identifies and resolves complex problems to deliver outcomes while mitigating product risks

• Transformational Leadership -

Basic Qualifications:

• At least 5 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

McLean, VA: $193,000 - $220,300 for Sr. Mgr, Product Management Richmond, VA: $175,500 - $200,300 for Sr. Mgr, Product ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

General Responsibilities:

• Conducting risk-based reviews covering consumer line(s) of businesses

• Identifying credit process weaknesses

• Identifying emerging trends and issues

• Perform independent data analysis to support or identify gaps in credit policies

• Tracking of identified issues to resolution

• Communicating Credit Review assurance results with exceptional verbal and written communication skills, demonstrating strong clear thinking and succinct delivery of message

• Reporting results and issues verbally and in writing to executive management and internal credit and risk senior executives

• Working with regulators and external auditors to provide assurance that Credit Review processes are sound

• Building and maintaining high trust relationships with credit risk executives, associates, and regulators

• Acting as an approachable advisor to business partners by developing continuous and effective communication channels for all stakeholders

• Showing ability to provide business leadership and partnering skills to help drive the organization towards critical decisions and deliverable results

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 7 years of professional business and data analysis experience

• At least 3 years of experience in consumer lending (credit card and auto loans) credit risk policy, risk analytics or strategy development

• At least 3 years of experience influencing senior level executives or regulators

Preferred Qualifications:

• Master’s Degree

• Consumer credit training from a large national or regional bank or equivalent training in a regulatory office (Office of the Comptroller of the Currency (OCC), Federal Reserve)

• Credit risk modeling, audit or assurance experience

Chicago, IL: $175,500 - $200,300 for Sr. Credit Review Manager McLean, VA: $193,000 - $220,300 for Sr. Credit Review Manager New York, NY: $210,500 - $240,300 for Sr. Credit Review Manager Plano, TX: $175,500 - $200,300 for Sr. Credit Review Manager Richmond, VA: $175,500 - $200,300 for Sr. Credit Review Manager Wilmington, DE: $175,500 - $200,300 for Sr. Credit Review ManagerThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

As a Risk Advisor, you will:

• Advise and consult with self-directed teams to help develop well-designed products, practices, and processes

• Establish and maintain positive working relationships with product owners, process managers, compliance advisors, legal counsel, auditors, and other risk associates

• Manage multiple tasks independently and/or through a team to meet deadlines

• Coordinate work between multiple areas and engage in multiple work streams, simultaneously; leveraging/influencing business partners to drive results

• Effectively work in non-binary space and bring structure to deliver on our well-managed agenda

• Oversee risk event remediation impacting customers stemming from process breakdowns or other problems, developing permanent corrective actions

• Support second line of defense assurance reviews, internal audits, and regulatory exams

• Lead a team of Risk professionals responsible for working across the division

• Own and lead team-wide initiatives aimed at improving team approaches, team engagement and/or our underlying risk policies and processes

General Qualifications

Successful Risk Advisors in our culture are:

• Innovative, adaptive, and inclusive

• Exceptional communicators

• Able to blend strategic and tactical thinking and creative and analytical reasoning

• Creative, outside-the-box thinkers who have a customer-backed problem-solving approach

• Able to identify themes and apply learnings in highly ambiguous contexts

• Collaborative, team players with the ability to navigate and influence organizations

• Passionate about continuously learning

Basic Qualifications:

• At least 2 years of experience in risk management,product management,financial services, or technology

Preferred Qualifications:

• 2 +years of people leadership experience
• 5+ years of experience in risk management, financial services,technology,product management,compliance, or internal audit
• 3+ years of Technology and Data Risk experience or Technology or Data Control experiences
• Business Process Management certification, Lean or Green Belt Certification
• 3+ years experience with core process management tools (Swim Lane,FMEA,RACI) Professional certification (i.e. CFE,CRM,CIA, etc.)

McLean, VA: $146,100 - $166,700 for Risk Manager Richmond, VA: $132,800 - $151,600 for Risk ManagerThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.