Field Clinical Specialist Graduate New Cardio - Istanbul jobs at Boston Scientific in Turkey, Istanbul

About the role:

• Provides field/ remote clinical support in the areas of supporting case coverage, basic troubleshooting, programming, and patient follow-up for company products.
• Work is driven by Customer demand and pre-planned support requirements.
• Attend cases face to face/ remotely with our customer and advise physicians on clinical attributes / techniques associated with our products.
• Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
• Supports Sales team to achieve projected sales goals and increase sales revenues.
• Develops deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
• Responds to complex and urgent customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
• Records customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles.
• Provides clinical education supported with scientific evidence on product usage and customer training.
• Excellent knowledge in OR etiquette
• 90% of FCS time should be in the Accounts or in the OR with KOL & high Implanters.
• Comfort in attending 5-6 cases per week with key surgeons across the territories.
• Initiate a detailed Market Segmentation & Account Mapping exercise.
• Ability to establish an action Plan by Account By Surgeon
• Actively Exploring new business opportunities
  

What We Are Looking For:

• 2-3 years of experience in the implants field is required.
• Experience in supporting clinically with medical devices, preferably in the hospital sector and in an OR setting.
• Bachelor's degree
• Good English level
• Availability to travel extensively

What we can offer to you:

• Working in an international environment
• Attractive benefits package
• A team-oriented company culture
• Excellent training/development programs
• Company with a purposeful mission

Nazli Yasmak Yasmak Yildiz Bol
Ines Somorai

Key Responsibilities:

• Provide valuable support in GEM Cloud and data analytics projects to drive digital transformation and foster a data-driven decision-making environment.
• Contribute to GEM Cloud enhancements by gathering user feedback, preparing user stories, and testing new developments.
• Assist in the rollout and adoption of GEM Cloud in collaboration with distributor channel teams and other stakeholders.
• Provide comprehensive support for GEM Cloud administration activities to ensure smooth and efficient system operations.
• Collaborate with the Sales and Marketing teams within GEM to understand business requirements and create reports and dashboards using Tableau.
• Analyze customer data to generate actionable business insights.
• Assist in the implementation and enforcement of data governance policies and procedures to ensure data accuracy, consistency, and security.

Qualifications:

• Recent graduate in Information Systems, Engineering, Data Science, or a related field.
• Strong analytical mindset, with keen attention to detail.
• Interest in CRM platforms, such as Salesforce and Microsoft Dynamics.
• Fundamental knowledge of Excel and Tableau; familiarity with other business intelligence tools is a plus.
• Basic understanding of databases and data quality concepts is considered a plus.
• Highly motivated and eager to learn.
• Excellent communication skills, both written and verbal, in English.
• Adaptable and collaborative, with the ability to thrive in multicultural team environments.

Key Responsibilities

• Reference contact person for country Sales & Marketing teams, external customers, local HCP/HCO/PCO (Country MedTech Orgs), preferred vendors and conference organizers, providing information, answering queries related to established policies and procedures.
• • Directing people to the appropriate resource.
  • Lead the IRF (Internal Request Forms) management for local HCPs events and activities, upon internal requestors detailed and documented requests.
  • Ensuring timely communication and proactive partnering with all key stakeholders of the IRF process.
  • May support cross country and cross divisional IRFs.
  • Responsible for ordering products or services for a third party: PR (Purchase Requisition) and Purchase Order (PO) management (preferred supplier, vendor creation request and follow up, payment terms, finance information, quotation, and budget, TPIs…)
  • Invoice handling. Payments follow up & invoice status.
  • May assist Opex follow up with divisional FP&A: spend and budget tracking.
  • Provide administrative support where necessary to the business. This is not an exhaustive list but it may include: updating internal files, creating documents (letters, reports, spreadsheets, etc.), in addition to organizing, confirming & arranging the logistics, contracts, dinner/lunch arrangements and master schedule for local events, coordinate the communication with the relevant teams.
  • May become a Subject Matter Expert (SME) in a particular area or field within Business Support Function, providing guidance and strategy to the GEM/EMEA Teams.
  • Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific.
  • Internal & External Audit administrative support linked to HCPs interactions, events and meetings.
  • May collaborate with other Business Support team members (according to country specific rules & regulations within GEM) on internal meetings and events if needed.
  • May be required to travel & assist Local, International Events, GEM Meetings, in collaboration with other Business Support team members, held within own country, IAS or another Country (according to BS meeting guidelines)
  • Managing workers work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner

Qualifications:

• Recent graduate (2024/2025) in Business Administration, Management, Economics, International Relations, Marketing, or a related field.
• Fluent English.
• Able to professional email and verbal communication with Clients/Stakeholders
• Highly organized (prioritize and good time management), high attention to detail, accurate,
• Process-orientation and process improvement mindset
• Microsoft Office (Outlook, PowerPoint, Word, Excel) knowledge & digital tools will be valued. Meeting and event, planning & organization, experience will be a plus.
• Highly motivated and eager to learn.

New Cardio Graduate Foundation Training Program

Successful candidates will be offered a 12 month fixed term contract, where they will learn and expand experiences in the New Cardio field from our trained Sales and Support Representatives in a live environment. This will give you a first-hand insight into the commercial world of Healthcare outside of a University setting. You will develop many competencies while performing in a professional work situation.

This role will be based in Istanbul and will require daily travel throughout the region.

Key Responsibilities:

• Participate in learning and training events to develop product knowledge, clinical, and commercial skills.
• Become certified as a subject matter expert on a designated franchise product area.
• Accompany a Field Coach to learn about working in a clinical setting
• Interact with Healthcare professionals and patients in clinical interventions
• Plan and deliver daily interventions with clinicians
• Educate clinicians on a product franchise
• Commercially promote a product franchise
• Contributes to the preparation and production of presentations and reports by using word processing, spreadsheets, and other computer programs.
• Conducts her/himself as a regular full-time member of the staff by accepting and adhering to BSC's rules and regulations and by engaging in professional and personable conduct at all times with staff and customers. The Graduate is also obligated to comply with any confidentiality and professional policies established by Boston Scientific.

Profile Requirements:

• Be a recent Bachelor's or Master's graduate (2024/2025) with a Biomedical, Scientific Degree or Nursing qualification covering elements of the Heart/Cardio etc.
• Be fluent in English (C1)
• Have planning, time management, strong communication, and presentation skills.
• Have completed a placement within a clinical, hospital, or similar setting.
• Be computer/technically savvy.
• Have a desire to learn, be coached, and develop within a commercial setting.
• Be willing to travel across Europe and be away for up to a week at a time.
• Hold a current driving license

We will be running a recruitment process that will include a telephone interview and then if selected a virtual Assessment interview.