Customer Care Specialist German jobs at Boston Scientific in Poland, Warsaw

Key Responsibilities

• Intake activities & solve cases
• Perform specialized internal process administration
• Execute processes and procedures as required
• May generate operational reports and analyze data as required
• Execute processes and procedures related to one or more of the following HR functions in line with Standard Operating Procedure (SOP) throughout the employee life cycle e.g., TA, Onboarding, Employee Data, Compensation, Benefits, Learning and/or Recruitment
• Identify opportunities for improvement and ability to support improvement execution
• Utilize appropriate tools and technology to support processes
• Provide appropriate support as required when aligning with the relevant Global/EMEA Centre of Excellence (CoEs) to embed new processes
• Provide support to other HR functions (HR Technology, People Services, HR Business Partners, etc.) as directed
• Provide ad-hoc administrative support at an EMEA and local country level as required (specialist processes support, e.g., letters in certain languages, etc.).
• Execute activities using relevant case management application and apply escalation process as required
• Under the direction of the HRSD Team Lead / Supervisor / Director, execute work as per relevant processes and standards as required
• Identify and communicate any risk factors or issues preventing or impacting service delivery
• Participate as required in continuous improvement activities and initiatives
• Execute technology testing as required to support new or updated processes through testing activities

Qualifications:

• Technical degree in Human Resources, Business Administration or related field.
• At least 1+ years of experience preferably in Talent Acquisition, Total Rewards, Benefits administration, HR Shared Services.
• Language requirement: Fluency in English and German
• Experience with Workforce and case management systems, preferred experience with SuccessFactors and ServiceNow.
• Experience in MS Office Applications (Excel, Word, PowerPoint)
• Analytical & problem-solving skills.
• Customer service orientation: ability to provide excellent support and service to internal and external clients
• Attention to detail: Ensuring accuracy and thoroughness in all tasks
• Team Collaboration: Ability to work effectively within a team and across departments
• Adaptability: Flexibility to handle changing priorities and workloads

What We Offer

• Hybrid work model with flexibility.
• Work in an international, dynamic, and innovative environment.
• Access to cutting-edge tools and professional development programs.
• Career growth opportunities with mentoring, coaching, and global exposure.
• Comprehensive benefits package, including:
  • Private healthcare (Lux Med VIP)
  • Multisport card / Culture card
  • Lunch card
  • Life insurance
  • Language courses
  • Employee Assistance Program
  • Employee Stock Purchase Plan (ESPP)
  • Internal events & charity initiatives

Key Responsibilities:

• Working closely with the team supporting local Customer Care businesses

• Daily use of Salesforce to register all incoming emails/requests from customers and sales representatives

• Performing transactions in SAP

• Sending invoices to customers

• Managing returns of products

• Creating delivery notes

• Processing credit notes

• Other tasks related to Customer Care support

Profile Requirements:

• Enthusiastic students on bachelor or master level (2024-2025)

• Attentive to details (accurate) is a must

• Polish native with good English is a must (B2).

• Additional European language is desired: French, Italian (Minimum B1/B2)

• Strong ability to create and maintain relationships.

• Ability to work independently and as part of a team

• Good time management

• Willingness to learn and adapt to new tasks

Poland-Warsaw; Germany-Düsseldorf

Your Responsibilities will include:

• Identifying future hiring needs and developing job descriptions and specifications
• Leading strategy meeting with the hiring manager to understand the requirements of the role and advise on recruitment strategy
• Conducting interviews by evaluating employment factors such as job experience, education, training, skills, knowledge, abilities, and other data relevant to the selection process
• Creating and executing a strategy that leads to increased candidate flow and pipelining and optimizes a diversity of candidate sources
• Coaching Hiring Managers and coordinating selection process to ensure optimal selection of candidates for available positions
• Engaging resources to maximize the strategic role of the Staffing function and eliminating non-value-added work. Focusing on continuous improvement and making suggestions to improve the staffing process, policies, and strategy
• Preparing, extending and negotiating competitive job offers
• Implementing organizational recruiting strategies to attract and find outstanding qualified candidates whilst putting an emphasis on our employer branding with the local and European HR team as well as the Global Talent acquisition team.
• Identifying potential candidates through the use of intricate Boolean searches, user groups, professional and social networking, candidate referrals, networking, web sourcing, and the internal CRM.
• Build a strong talent pool of candidates for hard-to-fill roles.

What are we looking for in you?

• Between 3 and 5 years of good client-facing recruitment experience, could be both in-house or in agencies.
• Experience recruiting in the LifeScience industry (Medical Devices and/or Pharmaceuticals) would be a plus.
• Experience in Recruitment Agencies would be a strong plus.
• Native or bilingual German level and high English level. Any additional European language would be a plus.
• Based in Düsseldorf or nearby, or willing to relocate.
• Strong project management and prioritization skills to support the business
• Familiarity in face-to-face and online interviewing, including competency-based interviews
• Proficiency in using LinkedIn Recruiter and other tools (i.e: social media) as well as proactive recruiting
• Strong attention to detail and ability to coordinate administrative tasks with the support of the TA coordinators
• Effective interpersonal and communication skills with a customer-service focus
• Some flexibility to travel when required
• Experience with SuccessFactors ATS would be a plus

We offer:

• Hybrid working mode
• Working in the international, innovative environment and highly innovative products
• Diverse culture with a focus on personal development and continuous improvement
• Well-designed & effective trainings plans
• Career opportunities like mentoring, coaching and stretch assignments, with strong international exposure
• Private health care in Lux Med (VIP package)
• Multisport card/Sport and Culture Card
• Lunch card
• Life insurance
• Languages courses
• Employee Assistance Program
• Employee Stock Purchase Plan – ESPP
• Internal events & charity actions

Your responsibilities:

• Order management – performing various transactions in SAP: order booking, price & availability checks, billing, etc.
• Logistics – monitoring the complete delivery process (e.g. Distribution Center and/or carrier) and arranging special deliveries upon request.
• Returns management and device upgrades.
• Handling service complaints from customers and/or sales representatives.
• Daily use of the CRM tool (Salesforce) to register all incoming e-mails/phone calls from customers and sales reps.
• Performing various analyses and maintaining customer databases.
• Acting effectively to resolve different issues in cooperation with the supervisor/coordinator and other team members, when required.

Our requirements:

• Languages: fluent German, English, and Polish.
• Higher education and strong analytical skills (Excel).
• Standard computer skills (including MS Office).
• IT literate and a fast learner.
• Experience in customer service in the medical industry; SAP and Salesforce skills will be an asset.
• Ability to work under pressure.
• Enjoys working both independently and in a team.
• Flexible and open-minded.

What we offer:

• A hybrid work model with flexibility.
• Work in an international, dynamic, and innovative environment.
• Access to cutting-edge tools and professional development programs.
• Career growth opportunities with mentoring, coaching, and global exposure.
• A comprehensive benefits package, including:
• Private healthcare (Lux Med VIP)
• Multisport card / Culture card
• Lunch card
• Life insurance
• Language courses
• Employee Assistance Program
• Employee Stock Purchase Plan (ESPP)
• Internal events & charity initiatives

Your Responsibilities May Include:

• Partner with senior level fixed asset accountant and/or fixed asset subject matter expert to manage multiple projects from small to large scope. The scope of projects can and will vary.

• Partner with Fixed Asset Service Delivery and Intelligent Automation teams to drive global end to end process optimization.

• Takes an active interest in seeking opportunities for continuous improvement and standardizing processes across multiple legal entities.

• Analyze end to end business processes to build a deep understanding of workflows and dependencies.

• Collaborates with several groups within BSC, including local sites, to ensure all perspectives are taken into consideration when implementing changes and improvements.
• Act as a change steward by encouraging and adopting new ways of looking at problems, processes, and solutions.
• Ensure project compliance with internal policies, governance standards, and reporting requirements.

• To perform any other duties and responsibilities as assigned.

What We’re Looking For:

• Bachelor’s degree in accounting.

• English Level: C1.
• 3+ years of relevant experience.
• Experience in Fixed Asset Accounting a plus.
• Experience in Process Improvement / Lean Methodology a plus.
• SAP and S4 Experience a plus.
• Strong Excel, Word, Outlook, and PowerPoint skills required.
• Excellent attention to detail, data accuracy, and organization skills.
• Strong analytical, problem-solving, and communication skills.
• Open to working across global time zones.
• Ability to work independently and in a team setting.

We offer:

• Hybrid work model with flexibility.
• Work in an international, dynamic, and innovative environment.
• Access to cutting-edge tools and professional development programs.
• Career growth opportunities with mentoring, coaching, and global exposure.
• Comprehensive benefits package, including:
• Private healthcare (Lux Med VIP)
• Multisport card / Culture card
• Lunch card
• Life insurance
• Language courses
• Employee Assistance Program
• Employee Stock Purchase Plan (ESPP)
• Internal events & charity initiatives