Senior Kam jobs at Boston Scientific in India, Gurugram District

About the role: Senior KAM

We are seeking an accomplished Key Account Professional to oversee and strengthen relationships with our most significant clients—namely, hospital groups responsible for the highest proportion of private sector revenue. The successful candidate will excel at cultivating robust partnerships with strategic customers, identifying organizational needs, and aligning them with the company’s solutions to ensure mutual success. As the primary point of contact for key accounts, this individual will proactively anticipate client requirements, coordinate internal resources to meet deadlines, and contribute to client achievement. The overarching objective is to sustain and expand our business for long-term growth by:

• Acquiring and maintaining enduring relationships with key customers through a comprehensive understanding of their requirements.
• Building and leveraging relationships with influential clinical, administrative, and financial decision-makers (including CXOs) within targeted organizations.
• Designing and executing effective partnership solutions and sales strategies to position the Organization as a partner of choice, differentiating us from traditional vendors.

Job Responsibilities:

• • Establish trust-based relationships with major accounts to reinforce the perception of the company as a valued partner.
  • Thoroughly understand critical customer needs and requirements.
  • Expand client relationships by consistently proposing relevant solutions that align with customer objectives.
  • Ensure timely delivery of appropriate products and services.
  • Serve as the communication conduit between key clients and internal teams.
  • Address and resolve client issues and complaints to maintain longstanding trust.
  • Generate new sales opportunities that foster sustainable relationships.
  • Prepare regular progress and forecast reports for both internal and external stakeholders using key account metrics.
  • Lead contract negotiations and facilitate agreements covering all company products.
  • Develop comprehensive bundles of products and value-added services under a unified company offering.
  • Identify opportunities to broaden collaboration in product adoption, operational improvements, and patient care advancements.
  • Create and implement strategic partnership plans, encompassing joint initiatives, pilot programs, and innovation projects.
  • Analyze market trends to assess customer needs, sales potential, pricing, and discount structures, formulating strategies that drive win-win outcomes for both parties.
  • Monitor national reimbursement trends, developing strategies to secure and maintain company products within reimbursement frameworks.
  • Define negotiation parameters in economically challenging client situations.
  • Stay informed on industry and competitor developments to sharpen competitive positioning.
  • Maintain awareness of industry trends and their implications on country-level sales activities.
  • Lead or participate actively in cross-functional teams.

Your Experience:

• Bachelor’s degree in Business, Life Sciences, or related field; MBA or advanced degree preferred.
• Minimum 8 years’ experience in strategic account or partnership management within MedTech, medical devices, or healthcare.
• Proven success managing partnerships with large hospital systems or healthcare networks.
• Expertise in negotiating contracts, pricing, and annual volume rebate agreements.
• Outstanding negotiation, communication, and consultative selling abilities.
• Strategic thinker with strong project management and execution skills.
• Data-driven approach, adept at analyzing clinical, operational, and financial insights.
• Familiarity with MedTech regulatory requirements, hospital procurement, and clinical workflows.
• Proficiency in CRM platforms and healthcare account management tools is advantageous.

Claudia Ardelean
Radhika Kapoor

Key Responsibilities:

1. AI Strategy and Implementation:
• Drive the adoption and strategic integration of AI and automation within the PTP service line.
• Develop customized AI strategies that align with the unique requirements of the business.
• Identify and prioritize opportunities for automation that enhance operational efficiency and business growth.
• Partner with PTP and GPO leadership to ensure AI initiatives are aligned with broader business objectives.
2. Project Management:
• Lead the execution of prioritized AI and automation projects, managing them from inception to completion.
• Develop and manage comprehensive project plans, timelines, budgets, and resource allocation.
• Coordinate cross-functional teams, ensuring effective communication and collaboration between business and technical teams.
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful project delivery.
3. Business Analysis:
• Collaborate with stakeholders to gather and document business requirements for AI initiatives.
• Conduct market research and competitive analysis to identify opportunities for AI-driven innovation.
• Analyze business processes to identify areas where AI can add significant value and improve efficiency.
• Translate complex technical concepts into clear, actionable insights for non-technical stakeholders.
4. Stakeholder Management:
• Engage with business leaders and clients to understand their strategic goals and how AI can support them.
• Provide regular updates and status reports to stakeholders, ensuring alignment between stakeholder needs and project deliverables.
• Foster a culture of innovation and strategic thinking within the PTP service line by promoting the benefits of AI and automation.
5. Innovation and Continuous Improvement:
• Apply technical knowledge to assess and recommend new AI tools and platforms that can drive innovation.
• Escalate issues and coordinate resources to resolve challenges in AI implementation.
• Conduct post-implementation reviews to assess project outcomes, identify lessons learned, and suggest areas for improvement.
• Foster a continuous improvement mindset, encouraging the exploration of emerging AI technologies and methodologies.
6. Documentation and Reporting:
• Maintain detailed project documentation, including business cases, project charters, and change requests.
• Track and report on key performance indicators (KPIs) to measure project success and business impact.
• Ensure comprehensive records of project activities, decisions, and lessons learned are maintained for future reference.

Qualifications:

• Experience:
• 5+ years of experience in business analysis, project management, or a related field, with a focus on AI and automation.
• Proven track record of successfully leading and delivering AI/automation projects within a corporate environment.
• Education:
• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
• Advanced degree or certification in AI, Project Management, or a related discipline is a plus.
• Technical Skills:
• Strong understanding of AI concepts, particularly in the context of business applications.
• Proficiency in project management tools (e.g., Jira, Asana, Microsoft Project).
• Experience with data analysis and visualization tools (e.g., Excel, Tableau, Power BI).
• Familiarity with software development lifecycle (SDLC) and agile methodologies.
• Soft Skills:
• Excellent analytical and problem-solving abilities.
• Strong communication and interpersonal skills, with the ability to work effectively across business and technical teams.
• Ability to manage multiple projects simultaneously and deliver on tight deadlines.
• Strategic thinker with a focus on driving business value through AI and automation.
• Bonus Skills:
• Experience with Generative AI or other advanced AI technologies.
• Certification in project management (e.g., PMP, Scrum Master).
• Experience with process modeling tools (e.g., BPMN, Visio).

India-Haryana, Gurgaon

About the position:

Key Responsibilities:

• Lead the design, development, and deployment of scalable Salesforce solutions across initiatives like AOP Feedback, Tableau Integration, and Territory Action Planning.
• Collaborate with cross-functional teams including Admin, Marketing, and Analytics for solution alignment and delivery.
• Guide and mentor junior developers to ensure quality, consistency, and timely delivery.
• Take ownership of project timelines, task prioritization, and phased implementation planning.
• Work closely with the SFDC Product Owner to track progress using tools like Jira and participate in agile ceremonies.
• Serve as backup lead for critical activities including scrum master support, testing, and Jira process management during leadership absence.
• Remain flexible and responsive to ad-hoc development or configuration requests.

Basic Required:

• B.E./B.Tech (any field) OR BCA+MCA.
• 4-7.5 Years of experience to be considered.
• Hands-on Salesforce development experience (Apex, Lightning Components, Flows, SOQL).
• Strong knowledge of Salesforce configuration, declarative tools, and platform limits.
• Experience with integrations such as REST/SOAP APIs or Tableau.
• Familiarity with Agile methodologies and Jira project tracking.
• Ability to lead, mentor, and collaborate across teams.
• Excellent communication and problem-solving skills.
• Salesforce Platform Developer II certification is preferred.

India-Haryana, Gurgaon

Senior Engineer - Agentic AI

Join Boston Scientific at the forefront of innovation as we embrace AI to transform healthcare and deliver cutting‑edge solutions. As a Principal / Senior Engineer – Agentic AI, you will architect and deliver autonomous, goal‑driven agents powered by large language models (LLMs) and multi‑agent frameworks.

Your responsibilities will include:

• Design and implement agentic AI systems leveraging LLMs for reasoning, multi‑step planning, and tool execution.
• Evaluate and build upon multi‑agent frameworks such as LangGraph, AutoGen, and CrewAI to coordinate distributed problem‑solving agents.
• Develop context‑handling, memory, and API‑integration layers enabling agents to interact reliably with internal services and third‑party tools.
• Create feedback‑loop and evaluation pipelines (LangSmith, RAGAS, custom metrics) that measure factual grounding, safety, and latency.
• Own backend services that scale agent workloads, optimize GPU / accelerator utilization, and enforce cost governance.
• Embed observability, drift monitoring, and alignment guardrails throughout the agent lifecycle.
• Collaborate with research, product, and security teams to translate emerging agentic patterns into production‑ready capabilities.
• Mentor engineers on prompt engineering, tool‑use chains, and best practices for agent deployment in regulated environments.

Required Qualifications:

• 8+ years of software engineering experience, including 3+ years building AI/ML or NLP systems.
• Expertise in Python and modern LLM APIs (OpenAI, Anthropic, etc.), plus agentic orchestration frameworks (LangGraph, AutoGen, CrewAI, LangChain, LlamaIndex).
• Proven delivery of agentic systems or LLM‑powered applications that invoke external APIs or tools.
• Deep knowledge of vector databases (Azure AI Search, Weaviate, Pinecone, FAISS, pgvector) and Retrieval‑Augmented Generation (RAG) pipelines.
• Hands‑on experience with LLMOps: CI/CD for fine‑tuning, model versioning, performance monitoring, and drift detection.
• Strong background in cloud‑native micro‑services, security, and observability.

Preferred Qualifications:

• Experience integrating multimodal agents (vision, audio) and reinforcement‑learning feedback loops. • Contributions to open‑source agent frameworks or white papers on autonomous AI.
• Certifications in cloud GenAI services (AWS Bedrock, Azure OpenAI).
• Domain knowledge of healthcare, cybersecurity, or other regulated industries.

India-Haryana, Gurgaon

We are seeking a skilled GenAI Technical Lead to drive the implementation and optimization of AI solutions based on Agentforce and python, integrating AI-driven capabilities to enhance customer and agent experiences. This role requires expertise in Salesforce development, architecture, and AI technologies to lead strategic initiatives and ensure seamless system performance. You will be responsible for driving AI adoption for our commercial users.

Key Responsibilities:

• Design, develop, and implement Salesforce Agentforce solutions with best practices and scalability.
• Integrate Einstein AI, python based GenAI solutions, chatbots, and predictive analytics to enhance automation and decision-making.
• Collaborate with business stakeholders and cross-functional teams to define roadmaps and technical solutions.
• Develop and maintain Apex, LWC, Visualforce, SOQL, GraphQL and REST/SOAP integrations.
• Optimize Agentforce flows, automations, and knowledge management for enhanced productivity.
• Lead a team of Salesforce developers, admins, and AI specialists.
• Should be able to quickly develop POC project(s) or develop prototype.
• Evaluate the performance of generative Al models & solutions and make necessary adjustments to improve the performance.
• Ensure data security, compliance, and governance.
• Monitor system performance and implement improvements.
• Stay updated with Salesforce and AI trends.

Minimum Qualifications:

• 7 to 11 years of Salesforce development/architecture experience, focusing on Agentforce, Sales Cloud, Service Cloud, and AI-driven capabilities with the background of Btech.
• Experience with Salesforce AI tools like Einstein Analytics and Bots.
• Expertise in Apex, LWC, SOQL, REST/SOAP APIs, and integration patterns.
• Strong understanding of Salesforce data modeling, security, and governance.
• Experience with CI/CD, DevOps tools, Git, and Salesforce CLI.
• Salesforce certifications (Platform Developer 1 and 2, JavaScript Developer 1, Integrations Architect, AI Associate/Specialist, Sales Cloud Consultant, Service Cloud Consultant) preferred.
• Proficiency in programming languages such as Python, R & JAVA.
• Good understanding of Agentic AI and RAG (Retrieval Augmented Generation)
• Familiarity with popular Python AI frameworks and tools (e.g., LangChain, LlamaIndex).

Good to have -

• Strong knowledge of AI technologies, including machine learning, natural language processing, computer vision, etc.
• Hands on experience in architecture, design, implementation, and/or support of modern Data & AI solutions, experience of working with different LLM providers.
• Excellent problem-solving, communication, and leadership skills.
• Experience with Agile/Scrum methodologies.
• Excellent Presentation skills

India-Haryana, Gurgaon

Purpose Statement:

Responsible for providing Quality Engineering Input to support Manufacturing, Manufacturing Engineering, and R&D activities that involve the development or use of software products.

Key Responsibilities:

• Develops, applies, revises, and maintains quality standards for software products that the company develops as part of finished products or in support of manufacturing, manufacturing engineering, or quality processes.
• Actively participates in New Product Development, Design Review, and Design Control Activities, as related to software products.
• Develops and implements Process and Product Software Verification and Validation activities with reference to external standards and regulations, such as FDA, ISO, IEEE.
• Leads the activities associated with the Software products risk assessment.
• Provides technical guidance and training to other Department members in Software QA Engineering areas of expertise.
• Controls and maintains the database for tracking defects associated with the products during the design life cycle.
• Provides input to, defines and approves Product and Process Validations and Reports.
• Establishes requirements for Installation and Operational Qualifications for new and replacement equipment.

Requirements:

• Bachelors (or higher) degree in engineering with preference Computer Science.
• 9+ years of experience in medical device R&D quality engineering, systems and / or quality engineering supporting R&D projects, design assurance and documentation.
• Professional training and certification in in Quality Management Systems including ISO 13485, Risk management ISO 14971, design assurance / control, verification and validation.
• Sound understanding of medical device regulatory requirements for Class II and III medical devices.
• Project planning – resourcing, timelines, quality and budgets.
• Skilled in implementing Quality tools like design of six sigma, risk management, FMEA, FTA (Fault Tree Analysis).
• Preference for candidates with CQE certification or similar training and experience
• Proficient in project management tools like MS project.
• Experience in ISO 62304.

Senior Lead, Health Economics & Market Affairs

Key Responsibilities

• Support BSC portfolio to plan and generate robust health economics and value based evidence to maximize the value propositions.
• Support the planning, design, implementation and completion of innovative evidence-based research programs that are consistent with program/product strategies.
• The research programs developed will provide appropriate evidence and/or tools to be used for internal decision making and for external audiences at product launch and over product life cycle.
• Seek opportunities to innovate HEMA value identification, evidence generation and dissemination process/plan to increase the relevance and impact of HEMA evidence to ensure reimbursement decisions & optimal access within both public and private health systems.
• Support and maintain effective relationships with key stakeholders and work effectively with global & regional HEMA teams across various time zones.
• Support the HEMA evidence generation plan: Develop research plan to support pre-launch, launch and post-launch evidence for investigational and marketed devices.
• Evidence generation plan includes burden of illness studies, epidemiology, literature reviews, meta-analysis, retrospective, and prospective observational studies, economic evaluations, development and analysis of patient-reported outcomes
• Provide strategic support with individuals and institutions, which may serve as resources for evidence generation purpose, etc.
• Support execution of approved HEMA study(s) and manage ongoing study(s)
• Lead development of HEMA strategic evidence material and development of core HEMA strategic evidence generation processes, templates, and products across the portfolio in accordance to the scientific and value messages.
• Understanding of the disease environment and the evolution of the market access landscape and implications for the business
• Strong analytical skills to translate clinical and economic information and messages into payer evidence strategies
• Relevant training/ experience in health economics, public health, epidemiology, or other relevant health-related scientific discipline
• Understands reimbursement decisions to determine value drivers and how evidence is used in decision making and how it impacts various payers (e.g., providers, patients, health systems)
• Knowledge of methods and principles of health economics, health technology assessment (HTA) reviews Ability to systematically review available scientific evidence to identify clinical needs of the payer
• Strong quality focus
• Excellent communication skills and ability to understand and present complex information in digestible ways for internal and external audiences
• Strong team spirit, sense of transversality, multicultural awareness and ability to navigate through matrix teams