Intern-payroll Service Center jobs at Boston Scientific in El Salvador, Lourdes

Costa Rica-Heredia

Hybrid Roles:

About the role:

Leads the operations of the global IT service desk while managing the strategic transformation of services through the adoption of AI and automation technologies. This role ensures effective day-to-day service delivery, drives continuous improvement, and fosters a culture of innovation aligned with enterprise IT goals.

Responsibilities:

• Lead and coach service desk agents, fostering teamwork, professional growth, and a strong service culture.
• Ensure high-quality support by monitoring performance, meeting SLAs, and improving customer satisfaction.
• Coordinate the introduction of AI tools, ensuring smooth integration with traditional operations.
• Manage operations with a project management approach: plan, track progress, mitigate risks, and communicate with stakeholders.
• Drive change management efforts, ensuring agents are supported, trained, and engaged during the transformation.
• Serve as a key contact for IT leadership and business partners, providing updates on progress and opportunities.

Minimum Requirements

• Bachelor’s degree in computer science or related field.
• 5+ years in Service Desk leadership or IT support management.
• Strong leadership, coaching, and communication skills.
• Experience with ITIL practices, service desk tools (e.g., ServiceNow), and KPI/SLA management.
• Familiarity with AI, automation, or digital transformation is a plus.
• English advanced (B2+)

Costa Rica-Heredia

Hybrid Roles:

About the role:

Provide administrative support to the Talent Acquisition department in the internship program.

Your responsibilities include:

• Performing general administrative tasks, tracking internship program metrics, assisting in webinars, and maintaining the database.
• Managing and assigning tickets.
• Providing support in the intern selection process.

What We’re Looking For:

• Active enrollment and completion of at least 70% of the coursework in a Bachelor's or Licentiate degree in Business Administration with an emphasis in Human Resources.
• English fluency level of 60%.
• Advanced knowledge of Microsoft Office.
• Availability to do the internship in a hybrid format and travel to America Free Zone on the days when it is necessary to go to the facilities.

Duration and Weekly Hours:

• 30 – 32 hours per week.
• Minimum duration of 6 months, extendable to 12 months.

Costa Rica-Heredia

Available Internship

Academic background: Administration, Finance, Foreign Trade, International Relations.

Fluency in English at a level of 80% is required, along with advanced Microsoft Office skills.

This temporary internship, lasting 6-12 months, requires university enrollment throughout the duration.

Desirable qualifications include knowledge in APICS Certification, Basic Microsoft Office, SAP, Inventory Analysis, and Planning.

Duration and Weekly Hours:30 – 32 hours per week.

The internship environment is hybrid 3 days a week in Heredia.

What We Offer

Economic subsidy

On-site meal subsidy

Transportation assistance

2. You'll receive a FORM to fill out for requirements check.

Costa Rica-Heredia

Your Responsibilities Include:

• Identifies opportunities to improve the efficiency and effectiveness of the payroll systems and process being examined (process improvement/reengineering projects).
• Evaluates internal control systems and recommends improvements in controls (control projects).
• Works with the business stakeholders (payroll, HR, technology & finance) to plan the project, draft project reports and conduct the fieldwork, which includes interviews, process flow determination, critical analysis of activities as value added/non-value added, financial analysis, system data analysis and transaction testing.
• Monitors/supports payroll runbook activities and supports troubleshooting
• Responsible for testing, documentation and deployment of configuration changes
• Manage system access and responsible for internal/external audit requests
• Participates in special projects as they arise, including compliance reviews, financial audits, and due diligence reviews.

What we're looking for:

• Bachelor’s degree in information systems, Business Administration, or related field
• 3 years of experience in payroll systems experience
• English Level: C1
• Proficiency in payroll software systems.
• Strong analytical skills and attention to detail.
• Proficiency in SAP/ECP, SuccessFactors.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational and time management skills.
• Proactive approach to problem-solving and process improvement.
• Ability to handle confidential information with integrity.

Work Environment

The work environment is hybrid 3 days a week in Heredia.

Please submit Resume in English

Costa Rica-Heredia

Hybrid Roles:

Your Responsibilities Include:

• Translates strategy into operational goals and objectives. Anticipates needs, assesses opportunities against business objectives, manages risk and determines creative means to implement new & innovative technical & process solutions
• Establishes and/or follows proper control procedures
• Works with various functional and regional leads to identify process and policy improvement opportunities and champions a culture of continuous improvement. Collaborates with CI Function to prioritize and execute CI projects
• Works in conjunction with the Global Process Stewards to develop and operate any applicable reporting and analytics to measure the efficacy and efficiency of their process
• Manages client service requests, issues and resolution and reviews/analyzes new services requests
• Ensures process specific agreed upon Service Level Agreements (SLAs) are adhered to and engages in root cause analysis of performance issues when they arise. Continually revisits SLAs to ensure proper components are being measured.
• Builds and maintains relationships throughout the organization
• Monitors financial aspects of relevant processes, where applicable.

What we're looking for:

• Bachelor’s degree in Accounting, Finance, or related field
• 5 years of payroll experience and 3 with experience in payroll operations experience
• English Level: C1
• Proficiency in payroll software systems, specifically SAP/ ECP, SuccessFactors.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational and time management skills.
• Proactive approach to problem-solving and process improvement.
• Ability to handle confidential information with integrity.

Preferred Qualifications

• Familiarity with payroll systems such as ECP, ADP, UKG Pro/Kronos system experience

Work Environment

The work environment is hybrid 3 days a week in Heredia.

Please submit Resume in English

Benefits • Life-Work Integration • Community • Career Growth

Costa Rica-Heredia

Hybrid Roles:

About the role:

The Payroll Tax Analyst supports the Payroll Tax Manager in all special projects and company initiatives that impact the payroll organization. The Payroll Tax Analyst works independently and applies advanced payroll principles and knowledge to ensure standard operating procedures are followed, compliance with all local legal requirements relating to payroll tax, manages payroll efficiency and accuracy initiatives. Primary responsibilities for this position include employee tax set up, tax filing processing, tax agency notice management, employee garnishment administration using applied audit principles and designed controls. Develop, manage and implement continued process improvement initiatives, standardization.

Your Responsibilities Include:

• Ensure accurate and timely processing of payroll taxes and garnishments in compliance with legal requirements and internal policies, using sound judgment to interpret procedures and resolve routine issues.
• Investigate and resolve tax agency notices and garnishment orders, coordinating with internal stakeholders and external agencies as needed to ensure timely resolution.
• Prepare and validate payroll data to support tax filings, apply established procedures and identify opportunities for process improvement.
• Support globally mobile employee tax compliance, including the monitoring and processing of hypothetical tax requirements in collaboration with cross-functional teams.
• Maintain compliance with statutory, SOX, and internal policy requirements, escalating concerns appropriately and contributing to audit readiness.
• Generate and analyze reports related to payroll, tax, and garnishment activities, ensuring data integrity and supporting business decisions.
• Contribute to a culture of continuous improvement, identifying and implementing enhancements that align with quality and compliance standards.
• Enter and maintain accurate employee data, including tax elections and garnishment details, in payroll systems and employee records.
• Collaborate with the Payroll Product Support team to develop non-standard reports and support special projects of moderate scope.
• Provide guidance to less experienced team members, sharing knowledge and supporting team development.

What we're looking for:

• Bachelor’s degree in Accounting, Finance, or related field
• 2-5 years of payroll processing preferred
• Level desired: Intermediate
• Preferred Qualifications: ADP, ECP
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational and time management skills.
• Proactive approach to problem-solving and process improvement.
• Ability to handle confidential information with integrity.

Work Environment

The work environment is hybrid 3 days a week in Heredia.

Please submit Resume in English

Benefits • Life-Work Integration • Community • Career Growth

Costa Rica-Heredia

Hybrid Roles:

About the role:

Supports the Payroll Service Center in executing special projects and enterprise-wide initiatives that impact service delivery. Operates independently, applying advanced customer service, workforce management and payroll expertise to uphold standard operating procedures, ensure compliance with local legal and regulatory requirements, and design and implement robust audit methodologies. Leads initiatives to enhance service center efficiency and accuracy, with a focus on service quality and customer experience. Core responsibilities include payroll and workforce management case management, administration of employee time records through submission to payroll and validating results through established audit controls and confirming service outcomes. Drives continuous improvement, standardization, and operational excellence in collaboration with the organization’s outsourcing partner.

Your Responsibilities Include:

• Lead end-to-end payroll and workforce administration processes for assigned employee populations, ensuring accuracy, timeliness, and compliance with complex regulatory and internal policy requirements across multiple jurisdictions.
• Audit and optimize employee master data and system configurations, ensuring alignment with evolving business structures, compensation models, and compliance standards across HR and payroll platforms.
• Interpret and apply statutory, SOX, and internal control frameworks, proactively identifying risks and implementing corrective actions to maintain audit readiness and operational integrity.
• Serve as the primary liaison for internal and external audits related to workforce administration, leading data preparation, issue resolution, and communication with auditors and compliance stakeholders.
• Deliver strategic reporting and insights on workforce operations, and compliance metrics to inform leadership decisions and drive continuous improvement.
• Drive system enhancements and annual maintenance cycles, partnering with IT, HRIS, and vendor teams to test, validate, and implement upgrades that improve service center efficiency and data accuracy.
• Mentor and support junior analysts, providing technical guidance, peer review, and knowledge sharing to build team capability and ensure consistency in service delivery.

What we're looking for:

• Bachelor’s degree in Accounting, Finance, or related field
• 3-5 years of customer service
• Level desired: Intermediate
• Preferred Qualifications: UKG Pro, ECP, ADP
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational and time management skills.
• Proactive approach to problem-solving and process improvement.
• Ability to handle confidential information with integrity.

Work Environment

The work environment is hybrid 3 days a week in Heredia.

Please submit Resume in English

Benefits • Life-Work Integration • Community • Career Growth