Human Resources Manager People Services Latam jobs at Boston Scientific in Costa Rica, El Amparo

Hybrid Roles:

About the role:

Plan, develop and maintain Post Market Surveillance compliance programs, policies, and processes. Create and champion improvement in the application of Quality System. Interface with key internal stakeholders including Corporate, Site, and Business Unit representatives. May serve as liaison between the company and various governmental agencies. Work directly with operating entities to ensure that Post Market Surveillance product complaint management processes are performed as required. May manage work done offsite and through 3rd party vendors. Work closely with CISs and CMC managers to establish and ensure compliance with applicable regulations (e.g. FDA 21 CFR Part 820.198, FDA 21 CFR Part 803, ISO 13485:2003), company and department policies and procedures.

You're Responsibilities include:

• Recruit, coach and develop organizational talent.
• Provide oversight to work done offsite and by 3rd party vendors to ensure adherence to standards.
• Develop and implement department tools and methodologies pertaining to the product complaint management process to ensure compliance and to drive continuous improvement.
• Develop and maintain Post Market Compliance programs, policies, and processes.
• Develop and facilitate training and training support for the Post Market Surveillance organization.
• Work cross-functionally to identify and resolve issues.
• Determine appropriate staff levels, schedules and resources.
• Act as an effective leader or team member in supporting quality disciplines, decisions, and practices.
• Apply sound, systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving quality issues.
• Drive projects of major magnitude and scope.
• Assure in the development and execution of streamlined business systems which effectively identify and resolve quality issues.
• Provide solutions to a variety of technical and systematic problems of moderate to major scope and complexity.

What We’re Looking For:

• Bachelor's degree in Engineering
• English Level desired: B2+
• Experience: 10+ years
• Or an equivalent combination of education and experience.

Costa Rica-Coyol

Your responsibilities include:

• Works with the corresponding functional and project managers to define project & portfolio scope, strategy, timeline and budget associated.
• Estimates project & Business Unit portfolio levels of effort and resource requirements by using standard estimating techniques and tools, and by working with appropriate staff to understand scope of effort.
• Prepares portfolio & project plans, schedules and budgets by using project management tools such as Microsoft Project and by working with appropriate staff to understand tasks necessary to complete project.
• Directs project execution by assigning tasks, tracking project schedules, identifying risks, and developing and executing contingency plans.
• Assures project quality by using standard development methodologies and by working with the corresponding Quality representatives to develop and execute project quality plans.
• Communicates portfolio & project status by preparing standard status reports, and by participating in departmental and customer project status update meetings.resolves project issues by working with team members, project customers, and others as appropriate.
• Monitors and controls portfolio & projects deliverables and assures projects success through monitoring activities verifying activities completion and effectiveness.

Minimum Qualifications:

• Licenciature’s degree in Business Administration, Engineering or related
• 7+ years of related work experience in Project Management
• Advance English Level

Preferred qualifications:

• PMP, SCRUM, Master in Project Management
• Project Leadership, PLCP, SQP, StAR, VIP, Operations Integrations Transfer/Integrations
• Process Validation
• Design Control
• Supplier Qualifications
• MS Office MS Project
• Risk Management

Costa Rica-Coyol

:

• Lead a team of HR professionals in the daily execution of delivering HR services and support to employees and people leaders across the N. America region.
• Guide, coach, train, and develop direct reports in the achievement of organizational goals and HR priorities.
• Cultivate a strong team culture, and model behaviors that reflect our high performance, caring, and collaborative work environment.

Delivery of HR services:

• Manage escalated and complex cases, to support overall service delivery in addition to ensuring the assignment of cases and projects to direct reports.
• Provide HR guidance and support in policy and process interpretation, performance management, employee engagement, change management, process improvement, competency development, talent management, and employment law/policy compliance.
• Coach and consult with employees and people managers on performance management and development identifying root causes and recommending appropriate next steps.
• Support and communicate the utilization of performance management tools and processes, as well as compensation and rewards programs.
• Establish and cultivate internal relationships with key stakeholders, such as HR Centers of Excellence, HR Business Partners, and HR Operations, to drive consistency and execute initiatives that support the business.
• Ensure HR services are delivered in compliance with corporate policies, procedures, and applicable laws.

Continuous Improvement:

• Demonstrate a continuous improvement mindset by supporting execution of change processes, policies, and programs to enhance business effectiveness.
• Build and maintain strong relationships with customers, partnering with them to understand needs and deliver tailored solutions that improve outcomes and processes.
• Take a holistic approach to identify needs, solve complex problems, and design and implement effective solutions that improve processes across the enterprise.

Key functional competencies:

• - influences customers’ decisions and sets strategic direction within their area of expertise.
• Customer Experience Management- develops effective relationships, through active listening, with customers and strives to improve outcomes, processes, or measurements.
• Delivery Excellence- understands customer needs and partners and coaches’ customers on what and how to apply the correct solution/s.
• Operational & Process Excellence- takes an end - to - end process view across the enterprise and initiates actions to improve existing conditions and/or processes
• Solution Design- uses an iterative and innovative approach to identify needs, solve complex problems, and design/deliver solutions.

Minimum Requirements:

• Bachelor's degree plus 8+ years of related work an experience or an equivalent combination of education and work experience at minimum.
• Sound judgment and problem-solving skills.
• Customer-focused attitude, with high level of professionalism and discretion.
• Ability to influence at all levels in the organization and success in working in a matrixed organization.
• Shared service and people leader experience preferred.
• Excellent communication skills.
• English/Spanish required, Portuguese a plus

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Key Responsibilities

• Project/Program Management: Manages key initiating, planning, executing, controlling, and closing processes; develops and implements project plan; builds team ownership and commitment to project plan.
• Estimates project levels of effort and resource requirements by using standard estimating techniques and tools, and by working with appropriate staff to understand scope of effort.
• Prepares project plans, schedules and budgets by using project management tools such as Microsoft Project and by working with appropriate staff to understand tasks necessary to complete project.
• Directs project execution by assigning tasks, tracking project schedules, identifying risks, and developing and executing contingency plans.
• Managing challenges of technology application and new product development including identification, communication and escalation of technical and business risks
• Identifies and manages project dependencies and critical path items while ensuring project quality and utilizing and following appropriate methodologies (e.g. GSM).
• Communicates project status by preparing standard status reports, and by participating in executive level project status update meetings.
• Resolves project issues by working with team members, project customers, and others as appropriate.

Required Qualifications:

• Bachelor’s Degree

• 5+ years of related work experience or equivalent combination of education and work experience
• Experience in high regulated industries

• Prior experience leading global technology implementation programs
• Strong understanding of Change Management practices with excellent interpersonal skills and emotional intelligence
• Strong experience interacting with multiple internal stakeholders at once (Site, Division, and Regional Quality leaders and other support functions)
• Ability to interact effectively with all levels within the organization and with outside vendors/consultants
• Results-orientated and excels working in fast-paced, competitive environment
• Works autonomously and demonstrates ability to take responsibility

• English language required C2: 90-95%
• Please submit your CV in English

Preferred Qualifications:

• BS Degree, Engineering
• PMP Certification

Costa Rica-Coyol

:

• Lead a team of HR professionals in the daily execution of delivering HR services and support to employees and people leaders across the N. America region.
• Guide, coach, train, and develop direct reports in the achievement of organizational goals and HR priorities.
• Cultivate a strong team culture, and model behaviors that reflect our high performance, caring, and collaborative work environment.

Delivery of HR services:

• Manage escalated and complex cases, to support overall service delivery in addition to ensuring the assignment of cases and projects to direct reports.
• Provide HR guidance and support in policy and process interpretation, performance management, employee engagement, change management, process improvement, competency development, talent management, and employment law/policy compliance.
• Coach and consult with employees and people managers on performance management and development identifying root causes and recommending appropriate next steps.
• Support and communicate the utilization of performance management tools and processes, as well as compensation and rewards programs.
• Establish and cultivate internal relationships with key stakeholders, such as HR Centers of Excellence, HR Business Partners, and HR Operations, to drive consistency and execute initiatives that support the business.
• Ensure HR services are delivered in compliance with corporate policies, procedures, and applicable laws.

Continuous Improvement:

• Demonstrate a continuous improvement mindset by supporting execution of change processes, policies, and programs to enhance business effectiveness.
• Build and maintain strong relationships with customers, partnering with them to understand needs and deliver tailored solutions that improve outcomes and processes.
• Take a holistic approach to identify needs, solve complex problems, and design and implement effective solutions that improve processes across the enterprise.

Key functional competencies:

• - influences customers’ decisions and sets strategic direction within their area of expertise.
• Customer Experience Management- develops effective relationships, through active listening, with customers and strives to improve outcomes, processes, or measurements.
• Delivery Excellence- understands customer needs and partners and coaches’ customers on what and how to apply the correct solution/s.
• Operational & Process Excellence- takes an end - to - end process view across the enterprise and initiates actions to improve existing conditions and/or processes
• Solution Design- uses an iterative and innovative approach to identify needs, solve complex problems, and design/deliver solutions.

Minimum Requirements:

• Bachelor's degree plus 8+ years of related work an experience or an equivalent combination of education and work experience at minimum.
• Sound judgment and problem-solving skills.
• Customer-focused attitude, with high level of professionalism and discretion.
• Ability to influence at all levels in the organization and success in working in a matrixed organization.
• Shared service and people leader experience preferred.
• Excellent communication skills.
• English/Spanish required, Portuguese a plus

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!